40 comments found.
HI! I have downloaded the Fashion Guide theme for my website. However, I am struggling to increase my logo image size as well as delete some demo data. There is an image and short about me bio located on the right sidebar that I am unable to locate to delete. I also cannot seem to figure out how my images for blog posts are not showing up.
Hello. The support ticket received from you, replied. Cheers!
I’m still struggling and waiting for help on my site.
Does anyone know why my max height for logo image won’t go above 200? Also, why I can’t erase the “fashion guide” demo image in the footer? I had header social icons and now they’re not there and I can’t get them back…
Hi. Please check the support ticket of yours should be replied. Thank you.
Hi, the site is still not working. I am beyond frustrated that I had a working program and WP Bakery was added and I don’t want it. I’ve had problems since it appeared in my dashboard.
Hello. You can turn composer plugin off and remove all shortcodes come with one from pages.
Hello, I purchased the theme and for some reason am unable to change the footer area in the Home 1 page as in the demo.
Also, I noticed the featured post images on the category page in the demo overlap the right sidebar widget area. This occurs on my website as well. Is there any way to prevent this?
Hello. Please notice, there’s footer default used for home page. Do you mean featured images on pages like this http://fashion-guide.ancorathemes.com/beauty/ ? Please submit a ticket at https://ancorathemes.ticksy.com with your site details and links to pages you’ve got issues at. Thank you.
Thank you, I submitted a ticket. Now that i have begun working with this theme and learning about all the options, I love the site, only thing I would suggest is the ability to easily customize individual blog posts as well. On individual posts I would like to have the option to remove the featured image, remove the sidebar widgets (full width blog post), customize the footer, etc. Thanks again!
Hi, thank you for your review. Will check with theme programmer if it can be included in next theme updates. Cheer!
HI, bought the theme yesterday. I can’t save any colors in the color scheme in the customizer. There is also a * next to color scheme. Is this normal?
Hello, Please try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time. For further assistance please submit a ticket at https://ancorathemes.ticksy.com once required. Thank you.
Actually, the customizer is getting max call stack exceeded errors in the javascript.
SO I have to refresh until the problem goes away. Strangely enough, only happens on Chrome.
Hello. If there’s still a problem, please submit a ticket at https://ancorathemes.ticksy.com with your site’s details. Thank you.
Hi, I’m interested in buying this theme. For the categories, am I able to customize 4 boxes instead of 3, that’s shown in the home preview? Secondly, is this theme compatible with videos/i.e can I post video content on the home page? Thank you!
Hello. Thank you for interest in our theme. Yes, you can put 4 boxes instead of 3 and add video posts or video slides. Cheers!
Hello, support is not responding and the theme keeps showing “The White Page of Death” Please help!!
Hello, please check the ticket should be replied already. Thank you.
Hi,
I’m having problems translating the theme. I followed all the steps from the documentation but still the theme won’t translate.
Can you give me some support?
With kind regards,
Ashwin
Hello Ashwin, please submit a ticket at https://ancorathemes.ticksy.com and elaborate on the problem. Thank you.
Hi, how to purchase and use the intro price?
Hello. We are sorry, the banner is to be removed already since 7 days period’s price was actual for already over. Thank you for understanding.
how can i get the post in the slider, like the demo? where are the slider settings?
Hi. Please check your support ticket – it’s replied. Thank you.
Hi Team,
I’ve successfully uploaded the theme but am running into problems with the demo content. It’s showing a 404 error, Oops we’re sorry, something went wrong. Is this in relation to a plugin issue. Can you please assist in the demo content?
Thank you Kristina
Hello, Kristina. We’ve received your support ticket, please check one replied. Thank you.
Hello! I would like to purchase this theme, however, the intro price seems not to be showing in the shopping cart. Am I supposed to fill in a code? Thank you
Hello. If there’s a problem with this item purchasing, please check it with Envato team directly. However if you meant there’s some issue with demo, let us know. Thank you!
Hi, Can I Install multi language on this theme?
Hello. The theme is compatible with WMPL plugin (wmpl.org), so you can use one for multilingual feature on site.
you mean WPML?
but I don’t like this theme.
You can install two Wordpress sites with different languages and link them, however multilingual site is a way more comfortable and easier.
Unfortunately, I’m unable to get this theme up and running as well after 2 days. Experiencing the same “corrupt plug-in” issue as @thespotbrand too causing a 404 Error. 
Hello, please check the support ticket, the theme should be installed on your site already. Thank you.
Still not fixed. It’s even worse. We are now on Day 3. Please check the support ticket reply.
Sure, our support team is working on your case.
Good luck with sale! 
Thank you, oleks_studio!
How can I request a refund? I’ve spent the last two days installing this template onto my Wordpress and continuously run into issues only to find out one of the plugins is corrupt.
We are surprised to hear that you are having difficulties with the theme. It is fully functional and was tested by our developers on multiple servers.
Moreover, the theme package includes the theme documentation allowing you to make the process of the theme customization easy and straight-forward.
Our experience proves that most issues you encounter are not connected with the theme itself. Therefore, our technical support team is ready to address any questions you have.
Unfortunately, we have not received any ticket requests from you explaining what difficulties you have.
Please provide us with your website details in a ticket at https://ancorathemes.ticksy.com – we will be glad to assist you.
As the theme authors, we keep to the Envato refund policy (http://themeforest.net/page/customer_refund_policy) and can consider only the claims connected with the quality of the theme itself, its functionality and features.
You may submit a refund request using the following link: https://themeforest.net/refund_requests/new The manager in charge will get back to you.
Okay, I am submitting a ticket now.
When I try to submit a ticket what do I select in the drop down? FashionGuide is not listed and I keep getting the message “Sorry, that purchase code is for a different Envato product.”
Hi, please check for proper category now, if still not shown, submit a ticket under Presles_Questions category. Thank you!
Congratulations! Great Work, Good Luck With Sale
Thank you for the comment, yougreat!
Congratulations, impressive work. Good luck with the sales
Appreciate the comment, janxcode_team!
Congratulations! Nice Work, Good Luck With Sale 
Thank you, ThemeCuriosity!
Congratulations!
Amazing Work, Good Luck With Sale
Thank you for the comment!
Congratulations!
Amazing Work, Good Luck With Sale
Thank you, Themecat_info!
Awesome job. Congratulations
Thank you, payothemes!
