344 comments found.
hello,
we are interested in the theme since you have mentioned AMP Fully Compatible. we wanted know how would the AMP work would we need to add some plugin or all pages that we make in the website will automatically render amp pages on mobile…
Hi
Okab support AMP plugin by Automattic,
Note #1: that Pages and archives are not currently supported. the plugin support blog post.
Thank You!
Hi PixelDima Team. I would like to find an example of one page demo. The only one I’ve seen is Okab App (https://themes.pixeldima.com/okab/app/), but when we click on menu categories, the menu disappears, which is bad for navigation.
Here’s an example of what I mean : http://www.demo-ninetheme.com/exline/frontpage-rotate/. Can I do it with Okab ?
Also, can we change the fastest of scrolling ?
Thanks for your answer
Hi
the menu disappears for a tiny time after that will appear with smooth animation ( you can change the animation or fix the menu on the top from the customizer ) see this image http://prntscr.com/h267rz
Animation speed is 750 ms by default if you want to change it you need to add your JS code from the customizer or change it directly on the main.js line 227.
Thank You!
WPBakery came installed with the theme (on WP Bakery’s site it’s called Visual Composer) https://vc.wpbakery.com/
That’s the plugin that came with the theme but how do we update the plugin to keep the site secure (it will not allow updates – it has to go thru the theme). Thanks.
Hi,
When those third-party plugins make an update we will make an update depend on the importance of this update.
Please follow this article to know how to update the Premium Plugins: https://pixeldima.com/knowledgebase/update-premium-plugins/
Thank You!
Ok, thanks
You are welcome 
Hello guys, could u help me on make the google map location (longitude & latitude) work? Do I need API? How to use it? I’m using the BUSINESS template.
Hi,
Please follow this post: https://pixeldima.com/knowledgebase/setting-google-maps-api-key/
Note: We provide all of our official support via the member area on our website. If you have not done so yet, please use the link below to register for access so that you can post your question here: https://pixeldima.com/go/register/, so we can better assist you.
We are looking forward helping you out.
Please also move your scrollToTop function on the top of the main.js file since you’re using it in the same file already it must get loaded first. By default it doesn’t throw an issue but it prevents from properly caching and minifying.
Hi, thanks for your suggestions, we will add it into our list.
Does your latest update include this fix? Or does it include another fix? Please update your changelog since I’m probably not the only one which relies on it. Thank you
It fix big-video use in section, your suggestions in another brash, we will make the update soon as possible.
Thank you!.
framework/views/okab/wp-single.php:103 echo “hhhhhh” ???
Thank You for your letting us know about that, we are so sorry it’s our mistake we will update it right now.
Thank You!
It’s ok. Don’t worry. I’ve removed it already from the original file.
How can I show the SKU from variable products in Cart view?
Hey There, Thank you for writing in! We provide all of our official support via the member area on our website. If you have not done so yet, please use the link below to register for access so that you can post your question here: https://pixeldima.com/go/register/, so we can better assist you.
We are looking forward helping you out.
Why is your image width (under style and hover tab) no longer working. No matter what width I set the image to appear (trying for 25% of column width), it ignores this and sets image at full column width. Why should I have to buy additional support at almost the same price as the theme for something that has broken in the theme?
Hi,
Thank you for your great feedback.
You don’t need additional support if the’s a bug we will fix it and we will thank you for letting us know about this issues, so please send us an email from here: https://pixeldima.com/contact/ with more details including screenshots and URL if available.
Fixed the issue – needed to update the theme.
Glad to hear that 
Thank you for purchasing our theme.
Yes, we will be happy to serve you anytime could you please create a ticket from here https://pixeldima.com/go/register/, so we can better assist you.
We are looking forward helping you out.
Hello, I already sent it to the support and I still have not got a return. I upgraded to the latest version, and still the problem continues. I can not change the color. I await support.
Hi, one of our team respond to your ticket.
Thank You!
Hi everyone!
Why does not the “footer.php” file appear in the child theme? To be able to edit and customize the footer.
How can I customize the footer of the theme without that file? Because from the Wordpress dashboard, “Appearance” -> “Customize” will not let me do it.
Thank you very much.
Hey There,
Thank you for writing in! We provide all of our official support via the member area on our website. If you have not done so yet, please use the link below to register for access so that you can post your question here: https://pixeldima.com/go/register/, so we can better assist you.
We are looking forward helping you out.
Hi,
How to submit a ticket? I registered an account @ https://pixeldima.com/support/ with purchase code
But I was requested to verify a new purchase when I want to submit a new ticket @ https://pixeldima.com/dashboard/new-ticket/
But the purchase code can’t be used twice, because it was used when I registered the account @ Okab
Kindly advise. Urgent
Hi, Yes we find a user under your name “jimmy_tan”, make sure to open your account with the user that purchased okab wp not different one. Why I’m telling you that because you don’t have “PURCHASED” and “SUPPORTED” tag with your name, see this image:http://prntscr.com/gydqmo
in order helping you, you can contact us from here: https://pixeldima.com/contact/ and send us your purchase code with the ticket.
Thank You!
Hi, we are using company account to purchase the theme and use staff email to request for support. I will send my ticket via https://pixeldima.com/contact/ Thank you.
You are welcome , do not forget your purchase code with the username you use to purchase Okab-WP
Thank You!
usually how long they need to reply my email?
We have answered your ticket,
We respond to all tickets under 24h.
Thank You!
Hello, is there a way to disable the scrolling effect on this theme?
Hi,
Our theme supports smooth scrolling if that what you ask for, and yes it supports parallax effect with two different effects with multiple settings.
If you are asking how to do that please use the link below to register for access to our support platform, you can post your question there and we will assist you better: https://pixeldima.com/go/register/
We are looking forward helping you.
help me pls Parse error: syntax error, unexpected ’:’ in /home/**/public_html/wp-content/themes/okab/framework/functions/widgets/widget-text-html.php on line 30
Hi,
Thank you for purchasing our theme.
Please create a ticket from here https://pixeldima.com/support/
include your login page and your login information, so we can better assist you.
We are looking forward helping you out.
Problem solved. was the PHP version. thx
good to hear that
Hi, I have been looking at your template and I need to know exactly if it meets the following specifications: • Do you have a logos carousel? • Can you make image galleries? In these galleries, is it possible for a descriptive text to appear when it is displayed as a pop-up? • In the portfolios, is it possible to insert a form anywhere on this page? • In portfolios, is there the possibility of creating an image gallery within a portfolio? • Is it possible to make a description of a service that my company uses as an image and descriptive text? Thank you very much, Juan.
Hi, Thank you for your interest in our theme:
1. Yes there is logo carousel, you can Check it Here.
2. Yes, you can Check The image Gallery Here
3. You can add text to the popup image See Image.
4-5. Yes you can add any shortcode to the portfolio pages even gallery.
6. Yes you can add image and text Title/Description using shortcodes.
Dear Sir/Madame,
We are interested in purchasing your theme as we are looking for an amp ready theme for Woo Commerce. Is it possible to provide us with a Woo Commerce AMP demo Url for you theme?
Thank you in advance
Hi, Okab currently support AMP plugin by Automattic, and it works for posts for now, but you can add third party plugin for Woo AMP.
Thank You!
hello there, Would you please help me out with this question. I know my support term had expired but any hints would be helpful.
the “Breaking” bar in my Arabic version of the website is NOT showing any thing! I’m using the latest version of your theme + last version of WP & for translation, I’m using Polylang v. 2.2.1 In the console, I can see the list items for the posts subjects but they don’t appear for some reason.
here is my website: bixet.tech
Hi, you will get respond via email into your old ticket.
Hi there. Just making sure you all got my support ticket response about the blanks screen after installing and activating the theme. I replied to the support response via email with login credentials to fix the issue immediately as it is time sensitive.
Hi, We got your first ticket and we respond to it 1 hour ago, please make sure to read it and send us what we ask for. We are waiting for your reply
Thank You!
I already replied to that via the email version of the ticket response. Did you not get it? Do I need to respond somewhere else? I didn’t see a place in the support website to respond to a ticket.
You need to replay via email only. we did not get any response from you.
You can see here the time of respond http://prntscr.com/ghyc16
Thank You!
Ok I just replied again but I only hit REPLY this time vs REPLY ALL (in case that had anything to do with it). Let me know if you don’t get it.
Hi, We did not get your reply, please send us directly from our contact page https://pixeldima.com/contact/ or into our email pixel4dima[a]gmail[.]com
Thank You!
Just sent it again via straight email. Let me know if you don’t get it.
This is a really weird?! see this screenshot https://prnt.sc/ghz1m1 show that the last email we get is your comment. and our last email to you shows that you have seen it 40 min ago https://prnt.sc/ghz2xc .
Yes this is odd. Just tried to send again via that contact form link you posted earlier. Not sure if the login link included in my message is causing issues with spam or something on your end but the emails are being sent on my end. Let me know if you don’t get the contact form submission.
We got your email know. Thank You
Hi. I got your response about fixing the issue and replied to your email taking you up on the request to update the theme for me including setting up the Consulting demo. Just making sure you got that. Thanks!
Thank you, yes we did not get your response, anyway, We will do what you ask for.
Thank You!
I see some changes to the site but the “Construction” demo is currently showing. Just making show you know I needed the CONSULTING theme instead but you may still be making changes.
Sorry for that, it should be fixed now, the Consulting Demo has been installed. Thank you!
I have a problem installing, when activating the theme this is what happens:
https://drive.google.com/open?id=0B3EBpu-o8j7adVdFUTE1a19WU0U
Hi, Please create a ticket from here https://pixeldima.com/support/ with your login URL and login information.
Thank You!
Hi,
Pre purchase queestion: I know that this theme supports Arabic but given that it also supports RTL, would it work with Farsi as well? Thanks
Hi, thank you for your interest in our theme, yes the theme will support Farsi perfectly.
Hi,
have just purchased this theme, unlucky to the higher price. However, how is it possible to customize the template files. The header.php does not really contain whats usually in a header.php. So there is probably some kind of template system in place? How can certain templates get overwritten? Do you also have a small developer documentation?
I tried to register on your site and submit a ticket but I never received the password. Tried to reset my account but still haven’t got any e-mail. That’s why I post here.
Thanks
Hi,
Thank you for purchasing our theme, the discount work for the support renewed too.
With OKAB we are using another place, you will find it here: framework/views/dima-global/
2. Sorry, we don’t have developer documentation for now.
3. Contact us from here https://pixeldima.com/contact/ or contact us using the bottom right-hand corner widget with your username and Porsche code.
Thank You!!
