7066 comments found.
Hi Guys, I have purchased shopkeeper about 1 year ago but the version of Revolution slider has a compatibility error and prevented my from logging into my site. Can you send me through the latest version? Thanks!
Hello,
You should take a look at this article: https://shopkeeper.wp-theme.help/hc/en-us/articles/206679259-Slider-Revolution-FAQs
I’ll open a new request for you to provide you with the newest version of Slider Rev so you should get an email from us.
Cheers,
Alexandra
Thanks Alexandra!
Hello, 4 months ago I user who purchased your theme was stating “waiting for Dokan compatibility” while 2 months ago another user was reporting compatibility problems with Dokan, what is the situation? is it officially tested and working with Dokan?
Also what about the vendor registration form, the vendor page and the checkout page where shipping cost should be displayed or calculated by selecting the delivery country?
Thank you
Hi @Vansaren,
Dokan is still part of our testing list waiting to be reviewed by our developers. Will be reviewed as soon as possible.
Cheers, Alexandra
Hello, thanks for your reply but still I miss the answer to:
Also what about the vendor registration form, the vendor page and the checkout page where shipping cost should be displayed or calculated by selecting the delivery country?
Are them auto generated with a multivendor plugin or do they have to be manually built via wp UI?
I have a problem with the theme when accessing the website with a mobile. It has a white half transparent layer on the whole page when accessing products but the links are still clickable.
Please reach out to the support team using the form on http://shopkeeper.wp-theme.help. The comments board here is not monitored for support requests.
Thank you!
Alexandra
Hey Guys,
Just performed the update for Shopkeeper. I’m getting woocommerce files are out of date. The out of date files is as follows:
shopkeeper/woocommerce/single-product-reviews.php version 2.3.2 is out of date. The core version is 3.2.0
When I look at the folder download for the Shopkeeper update that file is not included. But it is included in the Previous version of shopkeeper.
Can you please provide the updated file for the above path?
Thanks, Danny
Hi Danny,
The newest theme update (V2.2.6) includes fixes for the outdated files. Just make sure this is how you’ve update the theme: https://shopkeeper.wp-theme.help/hc/en-us/articles/207365285-How-to-update-the-theme
An incorrect manual theme update might cause the outdated files to remain installed.
Cheers,
Alexandra
Are you saying the file i mention above no longer is required and should be deleted? Meaning there is no new version of it and should simply be deleted?
The reason I do manual updates is due to when using the update tool as you’ve suggested seems to cause issues with theme settings and custom CSS being deleted.
That file was removed from the theme files.
I don’t see a reason why you would loose your customizations from Customizer once you do an automatic update but you could try and do a staging copy of the website and do tests in there and see what’s causing the issue because we can’t replicate the issue.
Cheers, Alexandra
Hi there,
I have a problem with the theme update. When I try to validate my purchase for updates it says “Oops, we couldn’t find any Shopkeeper licenses associated with this Envato account”
Our website link – https://warp.ge
I think the problem could be related to our clone website at https://warp.ge/updt which I connected yesterday for testing an update before making changes to our main website. At this moment the clone website is disconnected but I’m still not able to connect the main website.
Please help me to fix this, also guide me for the next updates, how can I update the theme on a clone website before updating it to main website? If I’m getting it right, we should be able to connect only one website and if I’ve disconnected the clone why I’m not able to connect the main website?
I’m also unable to open a ticket on your support website.
Best regards, George
Never mind, problem solved, GetBowtied Tools needed update
Thanks for letting us know! 
Cheers,
Alexandra
Happy Friday,
This is Adrian, I am getting in touch to let you know about our BlackFriday/CyberMonday sale. Now it’s the best time to extend or renew your support plan for Shopkeeper. Having valid support gives you peace of mind by ensuring our support team is available if you have any questions or issues with the theme. Get help when you need it most and extend support for 6 more months.
- Extend your support plan for as low as $16.88 instead of $35.63.
- Starting a new project? Buy another license for $39.00 instead of $69.00.
Awesome, right? You can find more information by watching the video, reading the support policy and visiting the help center. As a reminder, all future updates will be available to you free of charge.
Let me know if you have any questions.
Have a great weekend!
Adrian.
Hello. Whenever we update the Shopkeeper theme, we are prompted to re-setup WooCommerce. The update seems to wipe out all our WooCommerce settings… Have you seen this issue before? What do we do?
Hi @theig072,
No, that doesn’t sound familiar and shouldn’t happen. Please make sure you’re using the newest versions of WooCommerce, GetBowtied Tools and Wordpress as well. Also you can remove all the 3rd party plugins and see if there’s the culprit.
Cheers,
Alexandra
Happy Friday,
This is Adrian, I am getting in touch to let you know about our BlackFriday/CyberMonday sale. Now it’s the best time to extend or renew your support plan for Shopkeeper. Having valid support gives you peace of mind by ensuring our support team is available if you have any questions or issues with the theme. Get help when you need it most and extend support for 6 more months.
- Extend your support plan for as low as $16.88 instead of $35.63.
- Starting a new project? Buy another license for $39.00 instead of $69.00.
Awesome, right? You can find more information by watching the video, reading the support policy and visiting the help center. As a reminder, all future updates will be available to you free of charge.
Let me know if you have any questions.
Have a great weekend!
Adrian.
I was just wondering, there does not seem to be a closing body tag in the header.php??? Causing my remarketing tag to not function properly.
Hi @Karocki,
The body tag is closed in footer.php because that’s necessary to have content in each page. If the body tag would’ve been closed in header then no content would have shown in the website pages.
Cheers,
Alexandra
pre purchase question…
I sell arts and paintings, not all of the images are square. Is it possible to display different orientation in the shop rather than in uniform size? I don’t want the artworks to be cropped.
Hi @ishostak76,
You can have different image sizes for your products. WooCommerce has a built in option which is called Hard crop and if you uncheck that, you’ll get what you’re requesting.
Let me know if you have other questions and I’ll be happy to help.
Cheers,
Alexandra
Hi,
I was wondering how I keep the size of my logo in my header the same when it becomes a sticky menu. I noticed that it shrinks and resizes every time I scroll down from the top of my website.
Please reach out to the support team using the form on http://shopkeeper.wp-theme.help. The comments board here is not monitored for support requests.
Thank you!
Alexandra
I’m a wordpress developer and now I’m thinking about to perches this theme but before I perches this I would like to trail this. So how can I get a free trail?
Hi @shakibafri,
Here’s where you can try Shopkeeper: http://demo.wp-theme.design/try-shopkeeper/
Let me know if you have other questions about Shopkeeper and I’ll be happy to help.
Cheers,
Alexandra
Hi, I have been using your theme for around 12 months now and it’s great! However, my support has expired and I’d like to submit a few bugs to the team. How can I do this? Are you able to offer me a point of contact?
I am diving in quite deep and custom building a theme using a lot of your theme as a foundation base. It has massively sped everything up but as you can imagine i’ve come up across a few things
Hello,
You can submit your finding here: https://www.facebook.com/messages/t/GetBowtied
Someone will get in touch once you write your message.
Cheers,
Alexandra
I’ve written 2 messages over the past few weeks 
Happy Friday,
This is Adrian, I am getting in touch to let you know about our BlackFriday/CyberMonday sale. Now it’s the best time to extend or renew your support plan for Shopkeeper. Having valid support gives you peace of mind by ensuring our support team is available if you have any questions or issues with the theme. Get help when you need it most and extend support for 6 more months.
- Extend your support plan for as low as $16.88 instead of $35.63.
- Starting a new project? Buy another license for $39.00 instead of $69.00.
Awesome, right? You can find more information by watching the video, reading the support policy and visiting the help center. As a reminder, all future updates will be available to you free of charge.
Let me know if you have any questions.
Have a great weekend!
Adrian.
Hi Support, I would like to use the default page template on my home page but when i do, I am unable to load the top menu (transparent) over the slider as I can on full width template. Any ideas as effectively the default template does not allow me the transparent header even through I’ve set it to dark header transparency.
Please reach out to the support team using the form on http://shopkeeper.wp-theme.help. The comments board here is not monitored for support requests.
Thank you!
Alexandra
Hi. Amazing theme and buying it now. Question about the icons floating on the lower right of the browser. What plugin(s) are used for the envato and fb messenger icons? Thanks
Hello,
Alexandra here Happy to be talking to you today!
The Envato plugin is custom designed by us and we can’t share it but the Facebook plugin is this one: https://wordpress.org/plugins/fb-messenger-livechat/
Cheers, Alexandra
I know this is not for support, but why doesnt support the top bar html anymore? I wan to show some review stars on top…
Hello,
Since we did the transition from Theme Options panel to Customize, the html code is no longer supported in the top bar. This isn’t necessarily a bad thing since many users added in there bad written code and managed to mess up the whole website. I can see the need for such a feature and I will submit a request to our developers to bear in mind this option for a future update.
Cheers,
Alexandra
Hi – I see you have removed theme options and replaced with customiser. Please note that when you change the header background colour to say black (#000000) when in mobile view the header stays white. Is there a problem with the customiser??
Hi @poz94,
Alexandra here Happy to be talking to you today!
The header background color isn’t meant to also change the mobile header color. The mobile header color can easily be changed by using custom code.
Cheers, Alexandra
Nothing anywhere in detail how to include Adobe typekit. Got a question the other day in support and it seems slow there. So better try here?
Hi there,
I just got to your ticket request and I’ll be back with a reply right away.
Cheers, Alexandra
I can’t imagine nobody has noticed that the navigation disappears on screens at sizes between 1287px and 1024px. That’s a HUGE range of displays, screens, which can’t do anything with the navigation. Can you please fix this mess!!! How can this be unseen?
Hi @Porod,
I did this test and I wasn’t able to replicate the issue: https://www.screencast.com/t/qhPOcl25
Please make sure you’re using the newest theme version. Also you should go through the Troubleshooting Guide and see if you can find the culprit.
Cheers, Alexandra
Hi Alexandra, thank you for your response. I don’t know in which browser you’ve tested it. If you test it in the latest Chrome on Mac you can clearly see, that the menu items in the transparent navigation bar disappear. I tested that on your URL http://shopkeeper.wp-theme.design. Please see this link of a screenshot taken in Chrome. https://snag.gy/pEtZST.jpg
Hi again,
I also did the test on Chrome on a MAC. Still can’t replicate the issue: https://www.screencast.com/t/at4inGYt3
Cheers, Alexandra
Hello, I am finding an issue with the visual composer plugin where it won’t let me select say “Heading 1” or any of the other font options in a text block. I just purchase a new Shopkeeper theme licence so I could update as I thought this may fix it. It didn’t. How do I go about getting this fixed?
Thank you
Please reach out to the support team using the form on http://shopkeeper.wp-theme.help. The comments board here is not monitored for support requests.
Thank you!
Alexandra
Hi! I bought the official “Points and Rewards” plugin from Woocommerce, but it wont show up on the cart or the checkout page. Is this theme not supporting this module? If so, is there a anything I can purchase or do to make it work?
Hello @sockamore,
We’re in the process of testing Points and Rewards plugin and some fixes will be included in a following theme update.
Cheers,
Alexandra
Arabia
