7066 comments found.
Hello! it seems that support site is not working. “This page isn’t working api.getbowtied.com redirected you too many times. Try clearing your cookies. ERR_TOO_MANY_REDIRECTS” tried to clear cookies, but getting the same
Meanwhile, please help with 2 tech questions 1. how can I change font-weight for all headings on the site? now all headings and titles are bold by default which i’d like to change 2. i want to change the color of the add-to-cart button on the product page. when I add the below code, the button doesn’t change color when hover. How can i keep hover effect and change the color?
.woocommerce-variation-add-to-cart .single_add_to_cart_button{ background-color:#000000 !important; font-weight:400 !important; }
the page is here https://olga-grinyuk.ch/product/velina-casual-office-dress-midi/
thank a lot!
Hi @kalinin1213,
The support channel is up and running now. We’ll be happy to help so please reach out to the support team.
Cheers,
Alexandra
thank you!
I would like to disable the Masonry grid on my Shop pages so when product categories get listed in the catalog they are all uniform sizes like normal products. How do I do this?
Please reach out to the support team using the form on http://shopkeeper.wp-theme.help. The comments board here is not monitored for support requests.
Thank you!
Alexandra
guys i can’t update from 2.2.5 to 2.2.6, any tips/help?
Hi there,
Make sure you’re using the newest version of GetBowtied Tools and that you theme license is activated in Shopkeeper > Updates. If you still can’t update the theme please reach out to the support team and provide a link to your site and a temporary admin username and password so we can look into it.
Cheers,
Alexandra
Hi, when I install the .zip, I got this error Parse error: syntax error, unexpected T_FUNCTION in /xxxx/xxxxxxxx/public_html/wordpress/wp-content/themes/shopkeeper/settings/kirki.config.php on line 31
How to fix it, thx
Hello @yoursfurniture,
We definitely want to take a closer look at this issue. Please reach out to the support team and provide a link to your site and a temporary admin username and password so we can look into it.
Cheers,
Alexandra
Hi, I got this kind of error.
Warning: Cannot assign an empty string to a string offset in /home3/waejsk0acuxc/public_html/wp-includes/class.wp-scripts.php on line 447
How do I fix this?
Hi @harifenny ,
That error comes from Wordpress and can be caused by a 3rd party plugin, a bad installation and so on.
That doesn’t seems to be happening at this end and we would like to help you get to the bottom of this issues. You should go through the Troubleshooting Guide first and if that won’t help you get to the bottom of it, please reach out to the support team and provide a link to your site and a temporary admin username and password so we can look into it.
Cheers,
Alexandra
Hy, In my shop the products appear in duplicate … is it a template problem?
There is some problem with the template. In my store the products appear repeated … (duplicates) ... and the page never shows the same ones if I do refresh.
Hello,
You need to make sure you’re using the newest versions of Shopkeeper V2.2.6 and WooCommerce V3.2.1. You can also deactivate all the 3d party plugins and see if this issue remains.
Cheers, Alexandra
Thanks for your response. But when I install the version shopkeeper 2.2.6 this error appears: “A actualização falhou: Não foi possível instalar o pacote. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature” 
Help me
Please deactivate all the 3rd party plugins and make sure you use the newest versions of Wordpress, WooCommerce, GetBowtied Tools and Visual Composer.
Then see if this issue remains.
Cheers, Alexandra
I disabled all 3rd party plugins … and the problem still exists. And I still can not install the latest version shopkeeper 2.2.6.
Can you help me please?
I’ll open a new support ticket for you so we can take a closer look. Don’t forget to check your email.
Cheers,
Alexandra
Ok, Thank you Alexandra.
Cheers.
Hi,
I did not receive the email … do not forget me? 
Hi, I am trying tu buy this theme but i cannot do this. Can you help me please? I am trying to buy with Credit Card visa
Payment unsuccessful – there was a problem processing your credit card. For security reasons we may need you to re-enter your Visa or MasterCard details before trying again, or you may need to try an alternative payment method.
Hi @EbHelloWorld,
Alexandra here Happy to be talking to you today!
We don’t directly manage sales and you need to open a new request at Envato and let them know about the payment issue: https://help.market.envato.com/hc/en-us/requests/new
Let me know if you have other questions and I’ll be happy to help!
Cheers,
Alexandra
I am trying every time but still I can’t buy this theme. I don’t know why. Envato says “Contact your Bank” My bank says: “Contact the site which you want to make payment because from our side everything is okay”. I don’t know what to do
We’ll join the conversation with Envato. As authors, we’re caught in between right now and there’s not much we can do, but we’re hoping Envato will be able to help you get to the bottom of it soon.
Cheers,
Alexandra
Hi, i would change how error woocommerce (.woocommerce-error) shows in Shopkeeper. I would deactivate “ajax showing” and show fields in red (as defaul woocommerce). How can I do?
Please reach out to the support team using the form on http://shopkeeper.wp-theme.help. The comments board here is not monitored for support requests.
Thank you!
Alexandra
It’s a really nice theme, but from my point of view it really needs SEO improvment : https://developers.google.com/speed/pagespeed/insights/?url=http%3A%2F%2Fshopkeeper.wp-theme.design%2F&tab=mobile
Hi @Bakalinge,
I’ve forwarded your note to our developers. The results you’re after will be different from site to site. Most of the items require optimisation techniques that should be done at the site level. We’ve achieved great results with Shopkeeper in terms of performance and we’ll continue to improve whenever the opportunity opens, so thanks for getting in touch.
Cheers,
Alexandra
Can I use this theme for perfumes shop?
Hi @minutesuae,
Of course you can use it to sell perfumes! I believe you’ll get a great looking website using Shopkeeper theme.
Let me know if you have other questions about Shopkeeper and I’ll be happy to help!
Cheers,
Alexandra
Issue with province/state not populating at Check-out – just comes up blank … big issue. Check out www.vancitykey.com and go through check-out process on a desktop … choose Canada and see the blank box for provinces that doesn’t populate. It works on mobile oddly but not on desktop, HELP!
Still not an answer from support on this very serious bug … I want an answer or I will be requesting a refund from Paypal.!
Hi there,
I checked your website and I can see what you mean. Can you replicate the issue on the theme live demo? I checked our testing websites and I’m not able to replicate it.
You should go through the Troubleshooting Guide first and if that won’t help you get to the bottom of it, please reach out to the support team and provide a link to your site and a temporary admin username and password so we can look into it.
Cheers,
Alexandra
I’am thinking about buying shopkeeper. But I have a question, is there a possibility to create bookmarks of featured products, sale products and bestsellers. If so please tell me how. I was so dissapointed with the last theme and I don’t want risk again.
Please answer me.
Hi @Jaydark,
Alexandra here Happy to be talking to you today!
If you need your customers to be able to save products in their accounts then you have the Wishlist feature. Once a user wants to save a product in his account then he can “heart” the product and it will be saved and stored into the account. From there he can also add it to Cart.
There isn’t a specific bookmark feature built into the theme but you can always look for a plugin with such a feature.
Let me know if you have other questions and I’ll be happy to help!
Cheers,
Alexandra
Again: Is the notification problem with the points and rewards plugin finally fixed? when will you publish the update?
Hello,
No, the plugin is still waiting in line to be tested. Will be reviewed as soon as possible.
Cheers,
Alexandra
I have a bug, on Sidebar style off-canvas, the items appear above the theme how do i fix it?
this is the example: https://ibb.co/kGZyGR
Please reach out to the support team using the form on http://shopkeeper.wp-theme.help. The comments board here is not monitored for support requests.
Thank you!
Alexandra
Hi there,
I hope you can provide me with some assistance, I have been asked to help make some changes to a site as well as make the back-end a bit more user friendly. The reason this is posing a problem is the following:
The original developer built the site using the Shopkeeper theme along with the pre-packaged Visual Composer plugin, it seems there was also a second developer that installed elementor and built certain elements with elementor (or attempted to edit existing elements that were built with Visual Composer). The reason, I think is, instead of visual composer’s “visual” elements showing up in the back end, only short codes are appearing. Please see screenshot 1 and 2. The first screenshot (https://imgur.com/pTzZn71) is what you get if you click “edit page”, and the second screenshot (https://imgur.com/VyXWHpj) is what you see if you click “Classic Mode”.
I have tried deleting VC and re-installing VC from Shopkeeper, in an attempt to get the latest version of VC, to see if this would resolve the issue, however it seems, that the theme is also outdated. I have tried checking for an update, however I am waiting to get feedback regarding the Envato account that was used to purchase the theme.
Do you perhaps know if updating the theme and subsequently getting an updated version of VC will resolve the short code issue? And not require the rebuilding of all pages? I don’t know if the theme license may have to be purchased again if the original developer cannot be tracked down, this is why I need to know if this might resolve the issue without the entire site having to be rebuilt, I don’t want to give the wrong advice, if this is going to cause an entire rebuild. Sorry for posting on here, but as mentioned before I am awaiting feedback regarding the Envato account with the Shopkeeper license, therefore I couldn’t access your support page.
Thanks in advance.
Rachel
Hi Rachel,
Alexandra here Happy to be talking to you today!
Thanks for providing us with those two screenshots because now I can see what you mean. You clearly need to update Shopkeeper and Visual Composer. I don’t think you’ll need to rebuild the website from scratch but that depends a lot on how much custom code was added to the default theme files. If the theme default files weren’t altered and if they used a child theme then most probably the theme and plugin updates will make things look better.
Elementor is a page builder plugin which isn’t a theme required plugin and we haven’t tested it. We’re kind of married with Visual Composer which works great with the theme. If they were using Elementor then most probably the sections built with this plugin, will need to be rebuilt using Visual Composer.
Hope you’ll get your old account and license back as soon as possible!
Cheers,
Alexandra
After updating to ShopKeep and WPBakery Page Builder 5.4, for example when I goto the product page in Woo, It’s only showing the visual and text tabs. And the whole areas, like where the product data is (the section where you add pricing, shipping and all those types of things) has completely disappeared. Im on the theme Shopkeeper – eCommerce WP Theme for WooCommerce. And everything is up to date.
Hello,
That doesn’t seems to be happening at this end and we would like to help you get to the bottom of this issues. You should go through the Troubleshooting Guide first and if that won’t help you get to the bottom of it, please reach out to the support team and provide a link to your site and a temporary admin username and password so we can look into it.
Cheers,
Alexandra
Hi I sent a message through your profile page yesterday, still waiting for your reply. The question was how do I setup the home page as demo home page, (I have imported demo content but its not showing the big image)
Hi @susyed,
I just checked our list of support tickets and I wasn’t able to find any from you. Just make sure here’s where you’re submitting the requests: http://shopkeeper.wp-theme.help
Cheers,
Alexandra
Just to let other buyers know, the support for this theme is great – Got a reply in minutes to fix my issue Thanks
Hi @debsb,
Happy to help! Don’t forget to also review and rate the theme. We absolutely love feedback!
Cheers,
Alexandra
I’ve noticed a bug in this theme where the ‘Layered Nav Filter by Attribute’ glitches in showing the correct category count. Is the team already aware of this? Anyone on this forum have a quick fix? Otherwise, @alexandra_getbowtied – can we have the team investigate if it’s theme related. Thanks.
Hi @thisisbolo,
I did the tests and the Filter products by Attribute widget doesn’t seam to be working but it isn’t working with the WooCommerce themes either and it looks more like a WC issue.
Either way we’ll keep an eye on it.
Cheers,
Alexandra
Hi @alexandra_getbowtied,
Thanks. Came across another glitch in the new theme update where the top bar no longer supports html in the Customizer. Prior to update, I had html that was working and when I went to update, it renders the actual html code as text.
The social icons are also half hidden in the top bar. I think this has been an ongoing issue that has running updates.
@alexandra_getbowtied – please disregard my social icons note.
The ‘Top Bar Text’ not rendering html still is an issue.
Example:
This is the site message in the top bar. Now it doesn’t render html. Learn More >>
Was it intentional to pull this feature out of the new update?
Hi!
Regarding Revolution Slider and updates, can you please send me the latest?
On the Helppages you tell customers to open a support ticket to get the RS updates or buy a license I bought the theme with the RS included and have no Supportplan at the moment. The current RS version (2015?) in the package do not have the woocommerce-post-option which would be nice to have. Hope you can help me.
Thank you.
Tommy SQOOP.no
Norway
Hi Tommy,
I’ll open a new request for you to provide you with the newest version of Slider Rev so you should get an email from us.
Also don’t forget to follow this article: https://shopkeeper.wp-theme.help/hc/en-us/articles/206679259-Slider-Revolution-FAQs
Cheers,
Alexandra
Thank you, Alexandra
(The article you mentioned is the one with the info I referred to)
