2102 comments found.
hi can you please tell me how i can set the sider bar by default for all my inner product / category pages? ie i want everything in the shop to have the same sidebar?
Hello northernmonkeycm,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience. 
Have a nice day!
Kind Regards,
Tranmautritam Team
Our team is curently working on the next update, it should be ready by the end of this weekend.
If you have found any bugs or problems you can contact our support team and give us some feedback.
Do not hesitate to recontact us if you have any questions.
Regards
When will you publish update with support for Woocommerce 3.2?
Hello kefir,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
This is not support issue! I just asked, when will you roll out update to make theme compatible with current version of woocommerce.
Paragraph with icons option,can one use their own options?
Hello Bigbankclub, sorry for the late reply.
You can edit the colors, size etc and customize it easily.
Do not hesitate to contact us if you have other questions.
Regards
So I can use my own? Is this an option or a custom tweak?
Hello bigbankclub,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
After updating theme I receive on the all screens next message: Warning: file_exists(): open_basedir restriction in effect. File(/my_host/public_html/wp-content/themes/thefox/admin/redux-extensions/extensions/readme.txt/extension_readme.txt.php) is not within the allowed path(s): (/home/my_domain/:/tmp:/var/tmp:/usr/local/lib/php/:/usr/local/php54/lib/php/) in /home/my_host/domains/my_domain/public_html/wp-content/themes/thefox/admin/redux-framework/inc/class.redux_api.php on line 551
UPD. I deleted the file /thefox/admin/redux-extensions/extensions/readme.txt from previous version of TheFox theme and it all worked. Because function in class.redux_api.php search all files in redux-extensions folder and add them .php extensions. P.S. Sorry for my weak English
Hello soccerfan,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
Hello! After updating theme to last version ALL VISUAL COMPOSER SHORTOCODES completely frozen and don’t respond at all. I cannot modify page at all!
Hello Phuket-Cleanse,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
Hello Phuket-Cleanse,
Please make sure you also have updated the plugins if you have updated the theme ( Appearance > Install plugins ).
Then clear the server and browser cache.
If you still have problem, please contact our support forum.
Regards
All plugin update and probably this is a problem and some conflict. How to clean serve cache?
PS: my support expired – I am not sure I am ready to buy another support only to ask basic question why update broke a website. I am sure, there are other people who have same problem and you should probably udpate or degrade Visual Composer which have problem with theme. I was using old theme without problem and my bad I decided to update it 
I cannot even create text block!
Hi,
How do you remove the button from the promo box? Client likes the format but doesn’t want the button in the promo box.
Thanks.
Hello supremewebhost,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
Can you please reply here, I would really appreciate it.
Many thanks.
Hello Supremewebhost,
All the support questions need to be done from our support forum.
I hope you can understand.
Regards
Can you please answer it here as I think my support has expired.
Thank you.
Hello Supremewebhost,
If your support as expired, please re-new it and then proceed to our support forum.
All the support questions need to be done from our support forum.
I hope you can understand.
Regards
Hello Supremewebhost,
All the support questions need to be done from our support forum.
I hope you can understand.
Regards
Unfortunately my support has expired and seems overkill to renew for such a small request that should be an option. If you could reply with the CSS needed to remove the button I’d really appreciate it.
Many thanks.
Hello supremewebhost,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
I purchased the fox theme but when I apply layer slider, it says the feature is for premium user. But if I bought this theme then I should be the premium user?
Hello AnishaJ,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
Will the theme ever update to include an add to wishlist and quick view in shop images sometime in the future? Something that the theme should seriously consider and a must for all e-commerce stores.
Hello conrouss,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
Full Browser Window Video Auto-Play and ability to Scroll Down from video to more content – Does this template have that ability? And do any of your demo pages show that? Thank You
Hello Garyseven, thanks for contacting us!
You could achieve this using our template and the Slider revolution.
For example check the second slide of this page.
This is a full screen video on loop, with content over it, the content is optional.
Do not hesitate to contact us if you have more questions.
Regards
Hello,
I have no answer to my tickets for days. After paying a second license, it would be correct to answer the questions instead of ignoring them.
Hello Adadesign,
Our support team can take up to two days to reply.
If your ticket didn’t received a reply for more than 2 days and is not a ticket asking for customization you may want to try to create a new ticket.
Sorry for the inconvenience.
Regards
Can a background image be placed in the footer?
Hello Bigbankclub, thanks for contacting us!
Yes, and if you need help doing it you can contact our support team!
Do not hesitate to recontact us if you have other questions.
Regards
Hi, Is this theme support RTL and there is any RTL demo Thanks
Hello Akhamada, thanks for contacting us!
The theme is RTL ready but unfortunately we don’t have a RTL demo to show you.
Do not hesitate to contact us if you have other questions.
Regards
Hi, great theme!
We facing one problem in Safari browser. Gradient background is not working in Safari, we are using class name “gradient1”, “gradient2” and “gradient3”.
In other browsers it working fine, only in Safari it is not working, please help!.
Thanks
Hello QiWorks,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
Hi, there, I am trying to use demo importer but it doesn’t work. My current configuration is : wp : 4.8.2 – xampp (php.ini – modified) according to indications – The message that i receive is “There was an error importing demo content: ” Can;t find out what it is… Please help.
Hello lidakis,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
Hi , I would like to use the structure and theme used in thefox homepage, not the demo pages. Can this be achieved?
Hello Ajayoct, thanks for contacting us!
The homepage is also included in the package!
Do not hesitate to contact us if you have other questions.
Regards
I have a problem when I do click in “import demo”. Show a Alert and the message is “There was an error importing demo content”, any demo in the list has the same message. I setting my php.ini with the variables indicate in the tab “Support”. It’s necessary import from an internet server, or it’s functional from a local server with internet access?
Hello Lumendigital,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
Hello, can I use this theme to create a website with around 1000 products? What’s the maximum number of products you heared that it’s been used? Thanks
Hello Alecstheone, thanks for contacting us!
There is no limit to the product number you can create, the theme use the well known plugin “WooCommerce”.
Do not hesitate to re-contact us if you have additional questions.
Regards
Thanks for the reply. I know that woocommerce supports practicly unlimmited number of products but it also depends on the theme to not get laggy. How many products has your biggest store created with your theme you know about it?
Hello again, sorry for the late reply!
We have some customers who have more than 100 products but no one with more than 1000 products.
Though this is mostly something that is based of the server settings / performance.
Regards
Hi mate, How to add other icons in MegaMenu (for example ION) ? Actually, there is just 3. Thanks a lot
Hello Emilien59,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
How come you haven’t got on board yet so we can update your theme through the envato market plugin yet? I never can get this theme updated which isn’t cool?
So how do we go about updating this theme? Thank you
Nevermind…...I got it updated now a different way.
Hello Bluelime_Grafx_Owner,
Glad to hear that you have been able to update the theme!
If you need any help, please contact our support team.
Regards
