740 comments found.
I do not understand how to do multilinguage… Please help
Hi, can you plz send me private email to teathemes.net@gmail.com ? Thanks
Hi guys,
I use for my multilanguage site an app. The app does not work very well with themes that already support some kind of translations. Therfore i want to make sure first that yours is a monolingual theme. could you please confirm?
Thx, Manolo
I am not sure what do you mean but all text from our theme can change from translation and currently we only have English file for Basel, let me know if that’s what you want with our theme 
can I disable the ajax search ?
if I buy this theme. can you made some customization for me. like ajax search and mini cart that appears on the right side ( disable it).
Hi, yes I can
Hi, all my product images showing different sizes, how to make all product images show same size on collection and home page?
Hi, seem Jim delay a little bit, can you send me private email to teathemes.net@gmail.com ? I will support you Thanks
Please check this option from product page and collection page: http://prntscr.com/gzfqal
Hi, i already sent it to you yesterday at 14:53 GMT.thanks
Hi, which version you use ? plz help me update to 1.2.7
Thank you guys,after the update i changed some values and working great.
Thats great:)
Nice theme! Sent a couple of mails for support on some questions! Thanks!
Hi, can you plz send me private email to teathemes.net@gmail.com ? I will help you Thanks
Hi there,
I am interested in your theme and have checked out the demos. I have some questions.
- Is the cart icon easily customizable in terms of size? can the number of items in cart be superscripted and colored similar to the wishlist icon?
Cart icon: you can use customize CSS to change the size, our theme supported change cart icon Cart number: yes, you have option make it like this http://prntscr.com/gyvi53
great! thank you so much for the fast response, and for clarifying!
Did you made any decision? We are looking forward to see you as a customer
Hey guys, great template. Quick question, with the currency converter enabled I would like the prices to for the products to show the currency name instead of sign to avoid confusion.
For examples AUD 400 and USD 350 instead of $400 and $350 as its not very clear for customers.
How do i go about setting this up ?
Thanks
Hi, yes you can change it by go to Setting > General > Change Formatting : http://prntscr.com/gyclog Please try and if you have any problem related to our theme, you can send me private email to teathemes.net@gmail.com and cc to jakjim@gmail.com Thank you
Hi I’m interested in your theme but first I have to know what are the apps that I have to purchase? please mention them all so i can see what my annual cost would be.
Thank you.
You need to purchase lookbook app and bundle app with 10$/month for each. This app does not require so our theme can work properly without these apps Thank you
I can’t find an app called bundle app could you send me a link please? what is it for?
I really need a fast reply as i am considering to purchase it. thank you.
Hi, please use this link: https://apps.shopify.com/nitro-product-bundles
Hi,
First of all I would like to say that you have probably one of the best theme for shopify which is well documented as is described, amazing job guy’s.
Furthermore I would like to ask you few questions for small modifications that I want to change.
1) Is it possible for mobile menu to add background image as we did in the header menu?
2) There is any way how can I made the footer sections to be with drop-down menus: for example in the section of information when customer click to appear the releated menu?
3) In Faqs page can I add also in the description a video as tutorial ?
4)Are you planning to update the mobile menu to be more creative in your next updates, it will be a great advantage if you can do that because many clients now are using mobiles for their purchases.
Thank you and overall amazing theme guys keep doing the great job
Hello, so sorry for delay. Can you send me private email to teathemes.net@gmail.com and cc to jakjim@gmail.com . I will check it and answer you on tomorrow.
Thank you so much
Hi,
First of all I would like to say that you have probably one of the best theme for shopify which is well documented as is described, amazing job guy’s.
Furthermore I would like to ask you few questions for small modifications that I want to change.
1) Is it possible for mobile menu to add background image as we did in the header menu?
2) There is any way how can I made the footer sections to be with drop-down menus: for example in the section of information when customer click to appear the releated menu?
3) In Faqs page can I add also in the description a video as tutorial ?
4)Are you planning to update the mobile menu to be more creative in your next updates, it will be a great advantage if you can do that because many clients now are using mobiles for their purchases.
Thank you and overall amazing theme guys keep doing the great job
Thank you for the theme, I like it a lot! Can you just help me out with the Nitro slider? It seems like none of the templates are working properly?! When previewing the sliders none of them are showing properly… This is very frustrating, can you please help me out here??
Hi, can you please send me private email to teathemes.net@gmail.com and cc jakjim@gmail.com ? I will check it Thank you
Hello, can someone please help me? I have been trying to download the latest update of theme for hours it is not downloading and when it does download it says file cannot be open. I really need some help ASAP thee are a few issues with my store, thanks much
Hello, can you plz send me the issue to email: teathemes.net@gmail.om and cc to jakjim@gmail.com ? I will check Thanks
There is no import demo menu in your new update
okay, it just apeaared
Thank you, remember check update theme video tutorial to understand
How can I update theme on Shopify without losing all settings?
Hi, please help me check this video tutorial: https://www.youtube.com/watch?v=3TbYN8RtvDI&index=15&list=PLA7nTzZdSen2OakP6oPNkMQk6YK__Y5j4 Thank you
Sending you an email regarding an issue with the Nitro Slider.
Thanks,
Your issues has fixed
Thank you
Awesome, thanks!
Your welcome, Please rate us 5star if you like our work and support. You can rate us from below link
http://themeforest.net/downloadsThanks Jim
Variants images not showing up on website!!
Hi, can you send me a email for issue to teathemes.net@gmail.com and cc to jakjim@gmail.com ? I will check it THanks
sent with pictures.thanks
Sure wewill check and update you
Please check your email, I was sent 9 hours ago Thanks
it’s working great,thanks guys for your help
Your welcome, Please rate us 5star if you like our work and support. You can rate us from below link
http://themeforest.net/downloadshello , it is possible to make a collections pages ? I mean when people click to collection iphone , they get access to a page with collections (iphone 6 , iphone 7 , 8 …) and which template you recomand for this ? thanks
Hi, I am not sure if I understand you but with my understanding, Basel supported 6 layouts, so when you have collection iphone 6 , 7 , 8 so you can choose one from 6 layout: http://prntscr.com/guqbeu
Hello – are you online? I need help to copy faq page from 1-2-4 to 1-2-5..I updated theme but faq page not updated..can you please help me out now if available. Thank you very much…I love your theme good work!
Hi, plz create staff account to my email: teathemes.net@gmail.com . I will check it when morning Thank you
Hi, i just sent invite, please check. Thank you for your help. and can you please check one more thing for me please…SHOP NOW button not showing in mobile (on home Slider banner) here is screen shot..http://joxi.ru/vAWb14Ytk6Enq2 but showing fine on desktop version http://joxi.ru/brRJOL8iQ3kpnr
I just moved config for faq page. Thanks
Hello, thanks but so many setting changed, like mobile menu color was white, footer was different for mobile, home slider etc..i see you updated from 1-2-5 to 1-2-6….it is possible to move all same setting from 1-2-5? if yes then great if not possible then please set back 1-2-5 and just update faq page & fix shop now buttong for slider. Thank you for your help.
are you available mate? please help. Thanks
you can follow this tutorial to understand how to update and keep old setting: https://www.youtube.com/watch?v=3TbYN8RtvDI&t=2s&index=15&list=PLA7nTzZdSen2OakP6oPNkMQk6YK__Y5j4 If it still can’t work, plz let me know, we will help
Hi, I already tried that erlier but when update your new version then not restoring all old custom setting…lot of custom setting are missing after new update….I am been waiting for you since last night to reply, i have to publish my store tomorrow…please i request you to set back to 1-2-5 and then just restore just faq page from 1-2-4 & on mobile phone, home slider banner Shop Now button now showing fix that..please do that now for me, I would appreciate your help. Thank you
Hello Sir, are you available now?
why you not reply me?
Hi, I did supported you by personal email
Yes, thank you for your help appreciated.
Your welcome
How long does it take support to get back to you?
Sorry I didnt understand, what are you waiting for? Looks like we missed something. Please write your queries on jakjim@gmail.com and we will check and answer right away
Hi. I contacted your support desk at this email yesterday: teathemes.net@gmail.com.
This is the email that is listed on your support forum site.
Please let me know your email or forum link ? I think All email we did answer
I did not get a reply from teathemes.net@gmail.com. I am assuming this is the email for the developer team?
I only received a reply from the forum and the guy does not know what I am talking about.
But the developer should know what I am talking about since I discussed these pre-sales questions with him or you here before I made the purchase.
I also updated my email in the forum so it is the same as the email as my purchase receipt.
Thank you.
Sorry I didnt understand what exactly you mean by :” We see that the update is not on the other templates and do not want this to be a customization.”
We updated all demos, honestly I am not sure what exactly you are saying, we have tried to update all request, and with your pre-sale question also answer that Basel already supported them
With Footer, we support 9 types as we wrote in our description, you need to make element showing correct to make it show properly
Hope its clear
PS. Please CC all emails to jakjim@gmail.com too
All the features included in this theme are limited or free for lifetime usage? Like mega menu etc. Do we need to buy some app from Shopify App store for that?
Hi, with Basel you need pay for Lookbook App and Bundle App 10$/month for each but if it not important, you can uninstall, another thing is free and lifetime usage
Thank you
Did you made any decision? Please feel free to ask questions if any
