7066 comments found.
I’m confused about something. A comment in here from a month ago says the theme was designed to show two products per row in mobile view, rather than one, yet the site I’m building is showing one product per row, not two. Has it been changed since the comment was made, or is there an option somewhere in the theme?
Hi @Engage_Web,
Since then we’ve added a new theme feature which allows you to show one or two product columns on mobile shop. Find this option in Shopkeeper > Customize > Shop: https://www.screencast.com/t/LzWNzO74Rm
Cheers,
Alexandra
Hey! I want to change the background of the notification when an item is added. I have changed the accent color but it still using the default color and not the new hot pink color I replaced the accent color to.
Please help. Thanks
Hello @cre8ivesites,
That is a small issue that is going to be fixed in the following theme update. In the meantime you can change the notification background by using custom code.
This should help:
div.product_notification_text { background-color: #bf7abf !important; }
Cheers,
Alexandra
Happy Friday,
This is Adrian, I am getting in touch to let you know about our BlackFriday/CyberMonday sale. Now it’s the best time to extend or renew your support plan for Shopkeeper. Having valid support gives you peace of mind by ensuring our support team is available if you have any questions or issues with the theme. Get help when you need it most and extend support for 6 more months.
- Extend your support plan for as low as $16.88 instead of $35.63.
- Starting a new project? Buy another license for $39.00 instead of $69.00.
Awesome, right? You can find more information by watching the video, reading the support policy and visiting the help center. As a reminder, all future updates will be available to you free of charge.
Let me know if you have any questions.
Have a great weekend!
Adrian.
Hello, I bought the theme shopkeeper, and when I upload it to wordpress I do not see the blog page, nor the options of the store, the products or portfolios, could you help me?
Please reach out to the support team using the form on http://shopkeeper.wp-theme.help. The comments board here is not monitored for support requests.
Thank you!
Alexandra
Sorry, but I do not load the designs of products in the store, nor the portfolio options, it has nothing to do with the demo, it lacks many things.
We’re waiting you on support so you can provide us with more details.
Cheers,
Alexandra
Hello, I need your help. After I click on Quick View, I have a problem with the right-hand background of a quick view pop-up window. It should have been a solid white background instead of a transparent one. It is very hard to see a short description and other details beside a product picture. Please enlighten me how to overcome this issue.
Hi @Karnj,
You can fix this by navigating to Shopkeeper > Customize > Styling and changing the background color. Change to white again and save: https://www.screencast.com/t/hpDwGVhoMl
Cheers!
I got it. Thanks!
Hi sir, Please the plugins that is coming with this theme is premium or it is a free standard version?
Hi @ashraf79,
Alexandra here 
Happy to be talking to you today!
Can you please let me know what plugin are you interested in?
Cheers, Alexandra
Hello, can you help? I need to add shadow to my footer top, but I can’t figure out what css code I need to use 
Please reach out to the support team using the form on http://shopkeeper.wp-theme.help. The comments board here is not monitored for support requests.
Thank you!
Alexandra
I want old version of this theme to do a recursive diff and find out what I modified, so I can apply the same modifications to the latest version. I want 1.9.3 specifically. Is there somewhere I can download it?
Hi there,
I just set you an email including V1.9.3 of Shopkeeper. Don’t forget to check your Inbox.
Cheers, Alexandra
Happy Friday,
This is Adrian, I am getting in touch to let you know about our BlackFriday/CyberMonday sale. Now it’s the best time to extend or renew your support plan for Shopkeeper. Having valid support gives you peace of mind by ensuring our support team is available if you have any questions or issues with the theme. Get help when you need it most and extend support for 6 more months.
- Extend your support plan for as low as $16.88 instead of $35.63.
- Starting a new project? Buy another license for $39.00 instead of $69.00.
Awesome, right? You can find more information by watching the video, reading the support policy and visiting the help center. As a reminder, all future updates will be available to you free of charge.
Let me know if you have any questions.
Have a great weekend!
Adrian.
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Hi , I have my wordpress translated in Norwegian. Everything in shopkeeper theme has translated with the help for Loco Translate .But I could not translate the button “label” on the checkout page. For e.g when the credit/debit card is selected as a method of payment, the button label is displayed as “Continue to Payment” and when bank transfer is selected, the button label is displayed as “Submit your order”. How do I translate these two labels? Thanks
Hi @basant_agr,
I searched for those two strings in WooCommerce and I wasn’t able to find them. The theme doesn’t include them because they are shop related. My suggestion is to look for them in the payment plugin you are using.
Cheers,
Alexandra
Thank you Alexandra for your quick reply. I am using ” WooCommerce Stripe Gateway” plugin and I can’t find any option to rename the strings. Do you have any other solution to this?
That plugin is not a theme required plugin so we’re not familiar with it’s translation options. You can use a translations plugin to identify the plugin strings or you can go on their support and ask for guidance.
Cheers,
Alexandra
hello, is there a way to make portfolio item name show up only on rollover just like the category? thank you.
i seem to have figured out the above question, but do you have a plugin to reorder the portfolio post? thank you
Hi @aeterno,
Thanks for letting me know you managed to find a solution.Once you edit the portfolio element, you’ll get these ordering options: https://www.screencast.com/t/36PNjlsm
If you more ordering options, you can use custom code.
Cheers,
Alexandra
hello, is there no plugin like https://wordpress.org/plugins/post-types-order/ that could work to re order portfolio items? let me know, thank you.
We’re not familiar with any plugins with such an option.
Hi, is Shopkeeper now compatibel with the Plugins “German market” as well as “WP Germanized”? Thank you! Cheers, Carola
Hello Carola,
Alexandra here Happy to be talking to you today!
Shopkeeper was tested with German Market by Marketpress which works fine with the theme.
Cheers,
Alexandra
Hi Alexandra, thanks for replying! What about WooCommerce germanized? That seems to be the more popular plugin… Cheers, Carola
We have included some fixes for that plugin as well and should work with Shopkeeper.
Cheers,
Alexandra
I’m client number 17,500 on this great theme, Any gift for me? hahaha
Hey @ezzeldean,
Thanks for being our 17,500 customer of Shopkeeper! Our gift to you if our friendly support team who is here to help you built an awesome website using Shopkeeper.
If you need us just reach out to the support team.
Cheers,
Alexandra
Quick question, how can I remove the shopping cart icon and account icon and just have text links instead?
Hi @cooper_derek,
You can deactivate the Cart and My Account icons in the header by navigating to Shopkeeper > Customize > Header > Header elements: https://www.screencast.com/t/kmWwbZONjAU
Then you can add them in you Menu by navigation to Appearance >Menus and edit your existing menu or built a new one.
Cheers,
Alexandra
I am having a mail smtp problem. Registration, new order and change notification mail is not going
My hosting is php outgoing closed, so he uses smtp
Hello @yunusemreyakut,
You should check out the Email FAQs and Common Issues in the documentation of the WooCommerce plugin: http://docs.woothemes.com/document/email-faq/
Please reach out to the support team if you need any help further with it.
Cheers, Alexandra
Hello,
I wanted to ask if it was possible to enable the “Back to top button” feature that is found in the footer section of the customize tab, on mobile devices? It seems that the button only appears on desktop/laptop devices with a minimum resolution of 1025×377. I’m currently hosting my site locally on my PC, but I know how to program in HTML/CSS, and a little bit of JS if needed. Any help would be greatly appreciated!
Best regards, Dee
Nevermind, I managed to figure out how to enable it. It was all in this line of code:
@media only screen and (max-width: 1024px) styles.css?ver=2.2.6:25257 .product_navigation, .cd-top, .product_socials_wrapper { display: none;
I changed ‘none’ to ‘block’ and it now displays the button.
Hi Dee,
Thanks for letting us know you managed to find a solution! I would have recommended custom code as well.
Cheers, Alexandra
Hello, Does this theme has Predictive search functionality?
Hi @murtazataqvi,
Predictive search isn’t a theme feature at the moment. I can see the need for such a feature and I will submit a request to our developers to bear in mind this option for a future update.
You can look for a plugin with such an option, I’m pretty sure you can find one to suit your needs.
Let me know if you have other questions about Shopkeeper and I’ll be happy to help!
Cheers,
Alexandra
Please add predictive search functionality. It matters a lot. Thanks
Hey Guys, so I bought your guys theme a couple months ago and started to build a website that was a Trademark infringement so I moved before it had developed. Is there anyway I can activate it without purchasing a new license. I am moving from www.customhousemark.com to www.markedwell.com
Thanks.
Please reach out to the support team using the form on http://shopkeeper.wp-theme.help. The comments board here is not monitored for support requests.
Thank you!
Alexandra
I just bought theme, and fail to install the whole file, rather installed only 8mb file, since installation failed showing there is no css file. It’s unfair. I bought 19mb theme, not 8mb. It’s totally unacceptable…
Hi @pyoinpark,
From what I see you’re not installing the correct file. If you check our theme documentation and follow the Install guide, then you’ll have everything installed in minutes: https://shopkeeper.wp-theme.help/hc/en-us/articles/206678019-Getting-Started-Installation-Setup
Also Here’s the correct file to install and also get the theme styles: https://shopkeeper.wp-theme.help/hc/en-us/articles/207365165-Missing-style-css-Installation-Error
Please reach out to the support team if you need any help further with it.
Cheers,
Alexandra
Hello, I’ve purchased the theme and I’m pretty happy with it. We have a strange behavour with the “out” animation of mobile menu. When clicking a link the background fade out nicely but the text part remain freezed for half a sec and there suddendly disappear. Any advice for this? Thank you Luca
Hi Luca,
Please reach out to the support team using the form on http://shopkeeper.wp-theme.help. The comments board here is not monitored for support requests.
Thank you!
Alexandra
I’m trying to get to your support page and it’s not working, the SSL is invalid and then I get an error too many redirects…....
Anyways, I am having an issue with my site https://vapor2u.com
It shows the Primary navigation bar at the top of the homepage but whenever you click on any other page it disappears. The top navigation bar to the right dos it as well. Please advise ASAP!
I should specify further that this only happens when in the shop pages. All menus seem to disappear when trying to navigate throughout the shop….
Ok, I’ve narrowed it down even further. The homepage and the single product pages it works just fine and shows up on it seems. It’s only when I click on a product category that everything disappears…please advise ASAP! Thanks!
Hello,
Thanks for all the details. You can now open a ticket because we fixed the support issue. Please reach out to the support team.
Cheers,
Alexandra
