28292 comments found.
I have translated the theme to Norwegian but after updating to the newest version “My account” in the menu is not translated any more. I have used Loco for translation. How can I translate this again?
Hi there,
I’m afraid you might need to go over the translations once again. To prevent the loss of translations, please see this https://localise.biz/wordpress/plugin/manual/msginit#locations
I have and in admin the translation is correct, but it doesn`t translate frontend.
Here is the admin: https://screenshots.firefox.com/vUQFeVA3H1BhNJaF/www.sirisdesign.no
Any help would be much appreciated
What is the benefit if I [x] check box “Lazy Load Images” will this speed the site up—please explain the pro’s and con’s. Thanks!
Hi there,
You can see an analysis of the advantages and disadvantages of lazy loading here https://jmperezperez.com/lazy-loading-images/
Hello, I have just upgraded the theme to the lastest version and I dont see the LIGHTBOX element on my menu of options. Why is that? If I place its shortcode inside a text element it will work. But I gess that is not the way to use it… can you advise please? thanks
Hi there,
We have reported this issue to the development team. The only way to use the element at the moment is in the text element.
After upgrading Flatsome and Woocommerce to the latest version, the mini cart up top shows TAX amount, not subtotal. It flashes the subtotal then changes to the tax amount instead. Is this a bug?
Hi Sean,
Please try to remove and add an item to cart. It is cached.
Hi
not to sure if its our website but we have the option for the search to be able to search by SKU which as your typing it does find this but for example if you type CC75 and press enter it returns no products but if you type CC75 and dont press enter it finds it.?
https://shop.lighteleganceuk.comHi Dean,
This is a bug that we have reported to the development. As a workaround to this issue, please use this plugin https://wordpress.org/plugins/search-by-sku-for-woocommerce/
Is there a way to make your search feature Multisite compatible for a Global Search of all products on all subsites of the Multisite network? This is a requested feature if this is not currently possible. Please advise if there is a way to accomplish this (i.e. code, third party plugin). Thanks
Hi there,
We do not have this feature. You can place the request here https://uxthemes.canny.io/flatsome
Interesting TO BUY this theme but I have some questions: 1. could admin remove UX builder on product editor page (make it admin only) so users can not used it? how to do that? 2. how to remove extra tab on product data metaboxes on product editor page (make it admin only) so users/vendor can not used it? how to do that?
Hi there,
1. We do not have a setting for this. You will need a bit of customization for this.
2. You will to tweak the theme files to achieve this.
dear I’m using flatsome child theme.
when I added a code to the function.php file. the website will not load. I have to restore the website again from the hosting server.
i tried it couple of time and the same result.
please help
all working, please ignore
Awesome
Good luck with your site.
Dear,
I want to know if I can update wp, to WordPress 4.8.3 without this causing a conflict with its theme.
Thank you very much, Regards, Toni
Hi Toni,
Yes 
Hi I installed the plug-in but everytime I try to activate it my website hangs and shows http 500 error
http://www.theplanettraveller.com/wpHi there,
The site seems to be working well. Kindly tune up your WP Memory limit if you are still having issues.
I’m using WPML with multi-currency. I saw your element on menu design that you already have language switcher but I cannot find currency switcher. Do you have any idea for config currency switcher?
Hi there,
You can use the HTML element in the header and insert the currency switcher shortcode.
Also, why does it take more than 2 days to reply to paid support?
Any way to turn on a capcha for blog comments?
Hi there,
You will need a plugin for this http://www.wpbeginner.com/plugins/how-to-block-spam-comments-in-wordpress-with-captcha/
Hi, All -
I’ve just noticed that Flatsome isn’t displaying “WooCommerce Advanced Product Labels” correctly. The flashes and ribbons which are supposed to sit on the product pics are actually covering the text/pricing which appears below. Worth a look.
Hi there,
You might need a bit of styling to fix this.
What you actually meant to say was, “We broke it. We’ll fix it!”
The standard badges are broken too.
Hi there,
The labels added are not a part of the theme and hence styling is needed. In regards to the standard badges, please send a link to your site via support and we’ll look into it.
Hello, is it possible in bread crumbs that does not end up in the url of the product category, but also the name of the product without link?
Hi there,
I am afraid this is not possible by default. You will need to tweak the theme files a bit.
Could you tell me how or what files?
I am afraid that modifications you make will be subject to changes after future updates of the topic.
Hi,
I have a question regarding brand management in Flatsome. Unfortunately it’s not an integrated function and you need a plugin for this, when it’s a basic function for any e-commerce website owner.
I have tried different plug-in but none of them is well integrated in Flatsome when it comes to Filters.
The brand filter widget is displayed on the left sidebar for example (shop sidebar), but when you select a brand to filter, the brand never goes to the “Active Product Filters” because it’s not an integrated function… so this completly break the user experience 
My questions is simple:
- Do Flatsome support a specific brand plugin that is 100% integrated and functional ?
- Otherwise, could you please add this simple function to your future update ? Just brand management and brand filter ? Maybe it’s an already planed function ?
Thanks on advance to al the Team. Matt
Hi Matt,
I am afraid we have not had any compatibility tests with such a plugin. However, Flatsome has been built in accordance with WordPress coding standards and hence would work with any plugin that follows the same standards.
You can put in a feature request asking the development team to explore the possibility of making this plugin compatible with our theme here https://uxthemes.canny.io/flatsome
Looks like an automated reply… 
The plugin is designed in accordance with Wordpress standards of course. The problem is that it does not integrate correctly with YOUR theme widgets. By the way, none of the brands plugin management i have tested are working with your theme widgets.
When you make a widget brand filter, it displays correctly, of course, but you choose a brand and apply filter, the chosen brand does not show in your “Active Filter” widget. Only YOUR widget filters works together. Your theme does not support external plugin/widgets.
So can you do something for this ? Because handling brand on an online shop is just a basic function…
Hi there,
Please place a feature request for this here https://uxthemes.canny.io/flatsome
Hello, i have a simple question : i want make a pizza website. And i want to make a menu like this :
Pizza marguerita : Junior 9$ – Senior 13$ – Mega 18$
and I would like that when my client clicks on a price button (junior $ 9 for example), it launches a quick view. My question is: is it possible to make a button or link quick view ecommerce with the theme.
thank you very much
Hi there,
You might need a bit of customization to achieve this.
Hello
Before buy your theme let me ask one question regarding woocommerce functionality in Flatsome:
Is is possible to list products (in PC screen) (products from one specific category) in 1 full width column (not in 3 or 4 or 6 columns)?
Best Regards Larido
Hi Larido,
Yes
You can do this using this element http://flatsome3.uxthemes.com/elements/products/
I apologize, but I as I am not expert I need more info – because provided url http://flatsome3.uxthemes.com/elements/products/ does not show exact solution I am looking for..
Please confirm if using these tools I will be able to build something like this (products for specific category listed in one-column structure) : https://www.dropbox.com/s/ml84rjiz9dci1ly/1-column-woocommerce-flatsome.jpgCould you comment or give any hint?
BR Larido
Hi Larido, sorry for the confusion.
We do have that layout as shown here http://flatsome3.uxthemes.com/product-category/clothing/?list_layout
You can activate this in Theme Options > Shop > Category Page > Category Layout > List Style
Thank you – that is just what I was searching to confirm before buy again your theme. By the way – could I move in such layout main image to the right side of column?
Hi Larido,
I am afraid we do not have a setting for this. You will need to tweak theme files a bit to achieve this.
UX Builder returns in 500 Internal Server Error and displays weird characters in the browser. Everytime I contact Flatsome support for this problem it is always do this, do that but after two months now my problem is never resolved.
Hello Mike, sorry for the trouble.
I am afraid I cannot find your ticket in regards to the issue. Please send a link to your site via support and we’ll check it out.
HI my license code is not working , it is stating the code is invalid, I bought the theme 1/11/2017, downloaded the PDF having the purchase code but the code seems to be invalid
Hi there,
Please send a screenshot of the error you are getting while keying in your purchase code via support and we’ll look into it.