Dear Customer,

The issue might be related to the permalinks issue. Please try the following solution and in case it does not work – please provide us with your Wordpress admin login credentials and FTP in our ticket system: https://themerex.ticksy.com/ Please go to Settings – Permalinks – switch to ‘Default’ permalinks and save, then switch back to Custom permalinks. It might help. Also, please check this link: http://www.wpbeginner.com/wp-tutorials/how-to-fix-wordpress-posts-returning-404-error/

Best Regards,

Dear Customer,

Please see the reply in your ticket.

Best Regards,

Dear Customer,

All icons are available in wp-content/themes/jacqueline/css/fontello/demo.html file. Please check this video tutorial to learn how to add more fontello icons to the file: https://www.youtube.com/watch?v=7f96tUTLmq4 Do you want to disable the promo module item links? If so, please add this piece of code to Appearance – Theme Options – Other – Custom CSS in your admin: }

.sc_services_style_services-2.sc_services_type_icons .sc_services_item {
   pointer-events: none;

Best Regards,

Okay did a total fresh install with your latest version, however now something on the frontend is not working. I openend a ticket, would be glad for help

Dear Cedzufrei,

Thank you for purchasing the theme! Please see the reply in ticket!

Have a nice day!

Dear Customer,

Thank you for purchasing the theme!

We have updated the Visual Composer version in the most recent Jacqueline update – Version 1.2.9.

We have emailed the new Visual Composer version 5.4.2 to your email sebastianm@kraken-ec.com. Please download the js_composer zip which is attached to this email and unzip it into the js_composer folder. Then go to wp-content/plugins directory on your FTP, rename the current js_composer folder and upload this new downloaded one.

As for submitting the ticket, please make sure you submit it into Jacqueline | Spa Massage Salon Theme category, not Jacqueline | Spa Massage Salon Site Template (which is the HTML version of Jacqueline theme, you’ve bought the Wordpress one).

Best Regards,

Excellent! I just installed it and it works perfectly, I’m very grateful …

Dear Customer,

Glad to hear the issue has been solved! Sure, warm welcome, always happy to assist!

Have a nice day!

Dear Customer,

Thank you for purchasing the theme!

Please see the Visual Composer authors reply regarding this message below:

http://prntscr.com/h49ww6 http://prntscr.com/h49x4c

In case of any further technical support issues or difficulties, pelase feel free to submit the support ticket at https://themerex.ticksy.com/ to get help from our professional support team.

Best Regards,

Thank you, I submit Ticket

Dear Customer,

Thanks for submitting the ticket, please check the reply.

Best Regards,

Dear Soriax,

Please replace this piece of code in wp-content/themes/jacqueline/templates/trx_clients/clients-1.php file to add an alt:

<?php echo (!empty($post_options['client_link']) ? '’ : ’’) . trim($post_options[‘client_image’]) . (!empty($post_options[‘client_link’]) ? ‘’ : ’’); ?>

with

<?php $post_title = ''; $post_title = $post_data['post_title']; $post_options['client_image'] = preg_replace('/alt="[^"]*"/', 'alt="'.$post_title.'"', $post_options['client_image']); echo (!empty($post_options['client_link']) ? '’ : ’’) . trim($post_options[‘client_image’]) . (!empty($post_options[‘client_link’]) ? ‘’ : ’’); echo ’<center>’.$post_title.’</center>’; ?> http://prntscr.com/h3tej4

With that done, you will see the name specified in the Visual Composer as alt: http://prntscr.com/h3tf16

If the issue still persists, please submit the support ticket at https://themerex.ticksy.com/ for more guidance from support team.

Best Regards,

hi,

thanks but your script isnt copyble, because envate puts the input/textfield over functions…. and makes it unreadable like this…

can you send it in an other way?

Dear Soriax,

Could you please provide us with your email.

Best Regards,

Dear Degraff,

As you can see, the default demo loading time is 2.86 s (with all demo sample pages, plugins, third party images etc).

http://prntscr.com/gt2kjq

We would recommend you using the Content Delivery Network – the CDN and optimising your custom images. Please check this article for more tips of speeding up Wordpress site:

http://www.wpbeginner.com/wordpress-performance-speed/

Best Regards,

Hello Melissa, thank you very much for your answer. I will do the necessary.

Dear Degraff,

Sure, happy to help!

Dear Antijulo,

The blog streampage is set to display all categories by default.

Please check this Wordpress tutorials to learn how you can exclude certain category from your blog page:

https://www.wpwhitesecurity.com/wordpress-tutorial/exclude-category-wordpress-blog/

It is also possible to add just certain category for the Menu (as on the default theme), not the blog page, but the category which will display posts assigned to this category only.

To do that, please go to Appearance – Menus in admin, select Categories on the left, select the category and click Add to Menu’, then ‘Save’ http://prntscr.com/h26ulj

Best Regards,

Dear Customer,

Thank you for your interest in our theme!

We have added an Appointment Booking plugin, to let you easily manage your appointments. All the installation instructions, tutorials and any kind of guides regarding it’s functionality can be found here https://boxystudio.ticksy.com/articles/7827/ There is also an Addon which comes with the Booked plugin and is called Add-On: Payments with WooCommerce. You can learn more about it from this link: https://boxystudio.ticksy.com/article/3820/

Have a nice day!

As I mentioned before, the VC Plugin that comes prepacked with your V.1.2.8 theme is V.5.4 – not 5.4.2 as you’re showing with the screenshots (which is the latest version available from WpBakery). I got other themes running VC on 5.4.2 and they work just fine aswell as other sites still running VC on 5.4 – also no problems there. So you maybe really need to check your release since you even thought it comes with VC V.5.4.2 what it obviously doesn’t.

Even changes.txt within the theme folder: “jacqueline\plugins\install\js_composer” does say: “12.10.2017 – ver 5.4 – Update: ......................”

So please help. Not only me but all your customers who maybe not even withnessed this bug yet, and get it fixed as soon as possible.

Thank you really much!

Dear Customer,

Okay, i see, thanks for troubleshooting! In any case version 5.4 is no longer the latest version, so we will include the most recent plugin version 5.4.2 into the theme update! We can also email you the new plugin version if you submit the ticket at https://themerex.ticksy.com/ or provide us with your email to send the plugin to.

Best Regards,

Dear Antijulo,

Thank you for purchasing the theme! Sure, we are happy to assist!

Could you please submit the support ticket at https://themerex.ticksy.com/ with your site URL, Wordpress admin login and the screenshot of the text you are trying to change the font size for.

Looking forward to your reply,

Dear Sitiroma,

Please note that the update procedure is as follows:

1. Make the full site backup.

2. Navigate to wp-content/themes directory on FTP and rename the jacqueline folder to jacqueline123, for example.

3. Then upload the unzipped jacqueline theme from the new theme update package to wp-content/themes directory on FTP.

4. With that done correctly, you should go to Appearance – Themes in admin and should see the new theme version for the parent theme instead of the old one. Please do not click ‘Activate’ in order not to lose the changes. If the old jacqueline theme is renamed on FTP and the new version is uploaded via FTP properly (see points 2-3 above), you should see the new theme version already activated.

Also, please note that if you use the child theme for your site, make sure to have the child theme backup as well, also please note that if you activate the parent theme instead of the child theme, you will lose all settings. In order to avoid that, please read this article (it is on Invetex theme, so please note that in your case it will be ‘jacqueline’ instead of ‘invetex’ in the code: https://themerex.ticksy.com/article/9476

In your case, we suggest you getting in touch with your hosting provider for the site backup in order to restore the site and then follow the procedure above in order to update the theme without losing changes.

Best Regards,

Dear Stepan,

Thank you for your interest in our theme!

The Booked plugin is added into the theme as a third-party plugin. All the installation instructions, tutorials and any kind of guides regarding it’s functionality can be found here https://boxystudio.ticksy.com/articles/7827/

Best Regards,

Dear Raphaelo,

Thank you for purchasing the theme!

Yes, the demo content is installed via the admin panel and after the installation the theme will look like the default demo. Please learn about the dummy data installation from this link http://jacqueline.themerex.net/doc/#demo_content

Best Regards,

Dear Dariofailla,

Please submit the support ticket at https://themerex.ticksy.com/ to get the latest VC version. If your support has expired, please submit the ticket to the pre-sales thread, providing us with your Purchase Code in the ticket message body. We will get back with the VC composer to you.

Best Regards,

Dear Monseviana,

Thank you for purchasing the theme!

Please feel free to submit the ticket at https://themerex.ticksy.com/ for any support questions going further.

1. The translation procedure is as follows:

-  Set the language you prefer in Settings - General in your admin.

-  Open the jacqueline.pot file in wp-content/themes/languages directory on       FTP in Poedit software.

-  Click 'Create New Translation' in the file and select the language you prefer (make sure the language variation is the same as selected inSettings - General in admin) http://prntscr.com/doe3l0 . With that done the .po file will be generated out of .pot one. Translate the text strings in Poedit software and save the file. As soon as you save this .po file, the .mo file will be generated automatically.

-  Upload these .po and .mo file to wp-content/themes/languages directory on FTP

Please check this video tutorial for better understanding of the procedure: https://youtu.be/aXFvCXp2EVc​

2. You can edit the font is wp-content/themes/jacqueline/shortcodes/theme.shortcodes.css fie but we do not recommend doing this, because you will need to change the font in this file each time the theme is updated to the new version. Please add this piece of code to ‘Your Custom CSS’ file with an !important tag, like this and it should work: .sc_services_style_services-1 .sc_services_item_category { font-family: ‘Mr De Haviland’, cursive !important; }

.sc_item_subtitle { font-family: ‘Mr De Haviland’, cursive !important; } Then replace the ‘Mr De Haviland’, cursive font with the font you prefer and save. If it still does not work, please provide us with your Wordpress admin login credentials in ticket https://themerex.ticksy.com/

3. In wp-content/plugins/trx_utils/includes/support.services, line 47, please replace the following piece of code ‘rewrite’ => true with ‘rewrite’ => array( ‘slug’ => ‘test’ ) where “test” is the slug you need. If the issue still persists, please provide us with your Wordpress admin login credentials and FTP credentials at https://themerex.ticksy.com/ so that we can take a closer look into the issue.

​Best Regards,

Thanks!! but this link https://youtu.be/aXFvCXp2EVc​ (video tutorial) doesn’t work

Sorry, here is the working link https://www.youtube.com/watch?v=kvqRNIINsds&t=17s

Best Regards,

Dear Customer,

Thank you so much for your kind words and warm feedback! It is much appreciated by all our team!

Please do not hesitate to get in touch with us any time you need help going further. our team is more than happy to help and we will always keep doing our best to exceed your expectations!

Have a nice day!

Dear Saywee,

Please check this article on 500 Internal Server error https://themerex.ticksy.com/article/2609

If the issue still persists, please submit the support ticket at https://themerex.ticksy.com/ with your Wordpress admin login credentials and FTP so that our professional support team can investigate the issue closer.

Best Regards,

Dear Customer,

Could you please submit the support ticket at http://themerex.ticksy.com/ with your site URL and login credentials to get help from our professional support team on this issue.

Best Regards,