516 comments found.
Hello, i have no answer at ticket CW425044. Thank you!
Hello,
Thank you very much for your patience and so so sorry for not replying you soon.
I checked and see that our supporter reply you in the ticket. Please check it again.
Thanks & regards.
Just want you know that I have updated my website with latest woocommerce, and the product images do not switch any more for variable products. Please update your theme at earliest time. Thank you
Hello,
Thank you very much for purchase.
Currently, our developer are checking and update this theme with WooCommerce version 3.2.1. After finish, we will release it on Themeforest.
Thanks
I cannot open ticket and register on your support page. Whats happening?
Hello,
Thank you very much for purchase.
I checked and see that register feature works normal on our support system. Please go to the http://support.ytcvn.com and open ticket again.
If the problem continues, you can contact us via email : contact@wpthemego.com. We will support you there.
Thanks
I receive this notice: Unable to save draft. Refresh the current page to restore and continue your draft.
Hello,
Thank you very much for reply and we are so sorry for not replying you soon. We miss your comments.
Could you provide us some screenshot about your problem?
Thanks
Hello there, i renew my online support to help me with my page…http://www.impero.ro . I have install and config maxshop there. Is working very fine with any another theme and with maxshop the loading time is something about 1 minute. Please help me…i love this theme, i love how the website looks, but i really need a fast website.
Hello,
Thank you very much for purchase and for your love in Maxshop theme.
About your problems, Please provide more your site’s information( admin account, FTP) via our support system(http://support.ytcvn.com). Our supporter will check and help you.
Thanks.
I have no answer. Ticket #CW425044
Hello,
Thank you very much for reply and we are so sorry for not replying you soon.
I checked and see that our supporter replied you in the ticket. Please check it again.
Regards.
Hello,
When is the next Maxshop update?
I was waiting many weeks for the next update and i hoped that the next update would release after a month.
See Your answer in last month; https://themeforest.net/comments/17364868Thanks!
Hello
Thank you very much for your patience and waiting for us. Actually, I’m so sorry for this late.
Currently we have too many requests and our developer also busy developing new features for our themes, therefore it takes longer time for this task.
I’ve told him and we will prioritize the update for MaxShop and will finish in the next few days.
Thank you so much for your patience,
Hello, after update WP to the latest version main menu disappeared at desktop version. But at mobile the main menu is OK. screenshot: http://dl3.joxi.net/drive/2017/10/02/0019/1674/1304202/02/dd0115ca6c.jpg http://myunicorn.ru/ How to fix it?
Hello,
Could you send us more information of your site via our ticket system(http://support.ytcvn.com) ? We will help you after check it on your site.
Thank you very much.
I would like to have the demo of the store, the files I have downloaded do not include quickstart installation …
Thanks.
Hello,
Thank you very much for purchase this theme.
For your question:Due to the Policy of ThemeForest, we could not include Quickstart package in the theme package. If you want to get it, please contact us at Ticket Support System(http://support.ytcvn.com) and provide us the Item Purchase Code, we will send you.
Thanks,
Hi! Visual composer is not working con mi web, could yoy help me? I cant add elements! Please ir urgent. Also, I would like to know if i can hide the shopping cart in the header. Thanks! This is my site: http://www.neo-clean.com.ar/
Hello,
Thank you very much for your comment.
Please make sure that you updated the theme and plugins in your site to latest version of theme package. After all it will be okay.
By the way, I notice that your support time for this license expired. Then you can renew the support license to get the best support from our theme for Maxshop.
Thank you,
Thanks! Ive got everything update except for the visual composer, it tells me that i cant do that, is that normal?
Hello,
You need to delete all required plugins then update all of them in the new theme package.
You can follow steps here: http://wpthemego.com/document/how-to-update-wordpress-theme-for-your-site/Thanks,
Hi! Ive got Versión: 2.4.4 of the theme, then i deleted the visual composer plugin and installed again, but still shows me there is an update of the plugin and also have the problem. Could you help me?
Hi there,
Could you please send me screenshot for that?
Thanks,
Hello,
1.When is the next Maxshop update?
2.Next Maxshop update is include the new features?
Thanks!
Hello,
Thank you for your interest in Maxshop and your question.
We plan to have a big update for Maxshop next week. In this next update, we will add new features and improvements for this theme.
Thank you,
Hello,
I had waited for weeks for the next update and i hoped that the next update would release after a month.
Hello
Thank you very much for your patience and waiting for us. Actually, I’m so sorry for this late.
Currently we have too many requests and our developer also busy developing new features for our themes, therefore it takes longer time for this task.
I’ve told him and we will prioritize the update for MaxShop and will finish in the next few days.
Thank you so much for your patience,
Hello,
Finally the update released today but contrary to what you said, it isn`t a big update. 2.4.5 is small update as such as 2.4.4 and release of it didn’t needed to a long time. i think that 117 days is very long time for a small update. 2.4.4 released only 49 days after 2.4.3. it is disappoint!
Thanks!
Hello,
Currently, our team are updating some feature for this theme likes : ajax live search woocommerce , swatches Variation, SW core…. We will update it in the next week.
Thanks
Please let me know how to change the theme color to a custom color not the default 5 colors. I tried in the app-default.css. But not updated in the site.
Hello,
Thank you very much for your comment and so sorry for this late reply. We’ve been back to work after the weekends.
Currently, Maxshop supports 5 predefined colors. We will update it to have unlimited color and will release it soon.
Thank you,
Hi, I want my shop in “Lithuanian” Language. Can you help
Hello,
Thank you very much for your comment.
To translate the theme in to Lithuanian, you can use Loco Translate plugin follow the steps here: https://localise.biz/wordpress/plugin/beginnersI see that your support license expired, therefore please renew it if you want to get more support from our team for this theme.
Thank you,
hello we are currently using the theme. At some point we cant save changes on the page we get error 500 according to the server it was Theme issue. Also why the theme is requesting on wpthemego? Then it goes to error 500 when updating the page contents. https://myelectronics.com.au
Hello,
Thank you for contacting us.
About the bug 500 Internal Server, actually it’s not due to the theme. You can have a closer look about this bug here: https://www.lifewire.com/500-internal-server-error-explained-2622938Currently, we have demo on http://wpthemego.com/ then it will request here when you install the theme in your site.
If there is any difficulty with the theme, you can create a ticket at our Support System at http://support.ytcvn.com/ and provide us more information of your site, our support team will help you.
Thanks,
Hello I already contact the customer support on the hosting server end of the website. according to the cause of the error 500 is the Theme it self and yes I proved them that they are right I disabled your theme and use the Twenty Seventeen Theme and tried to update the content of the page and it saves without the error 500. Then I activate again the SW MAX Shop Theme tried to update content then I got the error 500 again. So the cause of the error 500 was on your Theme.
Hello,
Thanks for your feedback. I wonder if you are using Yoast SEO in your site. Please create a ticket at our Support System at http://support.ytcvn.com/ and provide us more information of your site, our support team will help you.
Thanks,
Hello I found the cause of error 500 when saving. It because of you “Ya Shortcode” I removed it and the page was saved without error 500. Can you fix this?
Hello,
Yoast SEO was nothing to do with the error I already told you that the “Ya Shortcode” was causing the problem.
Thanks
Hello,
Please create a ticket at our Support System at http://support.ytcvn.com/ and provide us more information of your site, our support team will help you.
Thanks,
Hello, please help me, i install this theme at www.impero.ro and from that momment the page loading time is 50 sec. with the old theme, or when i activate it, the loading time speed is 6 sec. What i have to do? The backoffice same, is working very hard.
Hello,
Thanks for your question. For this one, we recommend you to use WP Fastest Cache to improve your site’s performance. You can create ticket at our Support System http://support.ytcvn.com/ to get help.
Also, I notice that your support license for this Maxshop is expired, then you can renew it to get the best support from our team.
Thank you,
I try a lot of plugins, but nothing work…and i think is a theme problem.
Hello,
You can create ticket at our Support System http://support.ytcvn.com/ then our team will support you.
Thanks,
I create not one, two tickets but nobody answer at them.
Hello,
If so please send me the ticket code here. I will check right now for you.
Thanks,
I don’t know the ticket code…the email adress is a.moga@smartbs.ro
Hello,
I checked and see your tickets and see that our supporters relied you but you did not response them. You can see the screenshots here: #CW887344: http://prntscr.com/fxisxr & #CW107938: http://prntscr.com/fxit3y
Please reply us in the ticket then we can follow and support you. Also, I notice that your support license for this theme expired, then please renew it to get VIP support for this theme.
Thanks,
Hello, nobody answer there at my questions. What i have to do in this case?
Hello,
I’m so sorry for any inconvenience caused from us.
I myself check your site speed and see that the main reasons here are due to your server response time and the images in your site. You can see result and recommendation here: http://tinyurl.com/yad2rsb4
By the way, to get the best support from us, I think that you should renew your support license for this product.
Thanks,
TF239174 Waiting answer, please reply Ticket.
Hello,
I’m so sorry but I could not seen the content of your comment: http://prntscr.com/fv3lyh
Our team has been following you in the ticket. Please follow it then we can help you better.
Thank you,
Hi, please view tiket MTT-0000009308. thanks
Hello,
Thanks for your comment. I think that you create ticket in the wrong system.
Please send us here http://support.ytcvn.com/ then our team can check and support you.
Thanks,
Ok! I already sent the ticket.
Hello,
I checked and see your ticket #TF239174 in our system. Our supporter will check then reply you in 24 hours.
Thanks,
TF239174 Waiting answer, please reply Ticket.
Hello,
I’m so sorry but I could not seen the content of your comment: http://prntscr.com/fv3lyh
Our team has been following you in the ticket. Please follow it then we can help you better.
Thank you,
Hello,
1.When is the next Maxshop update?
2.Next Maxshop update is include the following?
+ WordPress 4.8
+ WooCommerce 3.1.0
+ Visual Composer 5.2
+ Revolution Slider 5.4.5.1
Thanks!
Hello,
Thanks for your interest in Maxshop.
We plan to update this theme including all points you mentioned above this week.
Thank you,
I updated theme and checkout in my website doesn’t work. When I checkout my woocommerce then show internal server error message. How can i fixed it? Could you help me, please?
Hello,
Thanks for your comment. For this Internal Server Error, it may be caused by the Permission error, PHP Timeout or coding error in .htaccess. You can see this article for more detail: https://www.lifewire.com/500-internal-server-error-explained-2622938Also, I notice that your support license is expired now. Therefore, you can renew it to get best support service from us.
Thanks,
Problem solved. I deactivated One Click Install plugin. Thank you so much
Thank you for your response. So glad that you solved the issue 
Please tell us if you need any further support.
Thanks,
I would like to buy your theme, just wondering following:
1. I need a toggle up in the top-header to switch the website showing prices with or without tax. Is it possible for you to help me add that?
2. Does this work with the latest Woocommerce update?
Also, could I buy with the option of a refund in 24h if I decide it does not work as I would like to?
Hello Globalspeed,
Thanks so much for your interest in our Maxshop.
About your questions here:
1. About the toggle up, do you mean is similar to the Language Switcher. When you choose no tax in this toggle, all the product in your site show price with no tax? If so, it need requiring customwork to get this feature.
2. WooCommerce has just released version 3.0.9. We will check to make sure that our theme works well with it. If it’s not, we will update the theme and release it soon. Our team always works hard to remain the theme works well with required plugins.
3. I’m sorry that currently we do not have refund in 24 hour event. However, you can exchange into other theme following 1 to 1 exchange in 7 day program here: http://wpthemego.com/blog/wordpress-policy-update1-1-exchange-within-7-days.htmlThanks,
1. Would your theme be able to do this customwork for a fee? if yes, how much?
It is a very important issue for me.
Hello,
Thanks so much for your reply. Currently, our developer does customwork with price at 30$/hour. For this issue, it should be checked and estimated time then we can inform you exactly.
Thanks,
Good day,
The countdown slider not shown in home page after add schedule time
how to fix that ?
Hi Hnasr,
Thanks for your question.
For this one, please create a ticket in our Support System at http://support.ytcvn.com, then provide us your site, admin account and this issue in detail. Our team will check it first then will support you.
Thanks,
please answer the ticket #TF693506 it’s two days without response
Hi Xbees,
Thanks for your comment and having waited for us.
We’re so sorry that we’ve just been back to work after 2 days off at the weekend. We will continue to support you in the ticket today.
Thanks for your patience,
