166 comments found.
Hello ThemeMove, I’m having problems with my site, i’ve changed in everywhere info@yourdomain.com and the demo phone, but it keeps showing in my topbar I even edited includes/theme-options/header/header_topbar line 35 and still no luck, is not changing please help
Hi poseso,
Please open a support request at http://support.thememove.com and our staff will help you.
Best Regards,
TM
Ticket Sent
Hi,
If it’s possible, hope you can provide your ticket number, I’ll follow up.
Hi,
Is it possible to have a ‘sale’ page, where all the products that are set on sale, will be posted automatically on that page? And then automatically removed again when the offer expires on the product.
Thanks
Hello, how can I hide your Product settings meta-box for specific users ? ( only admin can see it)
Best regards
Hi kiniuq,
Please open a support request at http://support.thememove.com and our developer will help you
Best Regards,
TMHi, I have the same question, but for individual products. Thanks.
Hi mosaicltd,
We’d like to support you via our private channel at http://support.thememove.com – let’s open a support request & you’ll get the response asap.
Best Regards, TM
hi guys, I am choosing a theme for my new store and I wonder how I can see cart and checkout pages? Also, do you provide customisation services and what’s your hour rate for that? thanks
Hi Anastas1309,
You can go to store & add to carts some products, then, you’ll see the cart & click to view it. This is the checkout page after you click on check out button: http://prntscr.com/hlsfq0
About customization service, normally, our rate is $50/hour. If you need a better price, we need to talk firstly, you can send us an email to thememovedotcom@gmail.com
Regards, TM
thanks. the preview of the cart does not work.
Can you retry? I’ve checked and everything is working good.
hi, i follow the steps that provided by envato. i downloaded ” installable wordpress file only ” for my wordpress. but it shows ” security alert ” say the file might contents viruses or trojans. if i upload again, my ip address may be blocked. what should i do now?
Hi desmarkfurniture,
Thanks for your comment. With this issue, I advise you to submit a support ticket at http://support.thememove.com – this is our private support channel, you can freely contact our developer and ask him to help you. Just remember provide your purchase code & admin login information.
Best Regards, TM
Hi, how to change or add more attributes and their values, like colors, material etc. OK, I know how to do that in woocommerce/attributes, but how to add ther visual values, is there anythind in css or js?
Hi honiman,
Please open a support request at http://support.thememove.com so, our developer will guide you directly
Regards, TM
Hi, please tell me if your theme is compatible with this plugin: marketpress.de/shop/plugins/woocommerce-german-market/ It changes some default labels to fit the shop for German right requirements.
Thanks
Hi innoFOX,
The WooCommerce German market plugin is an extension of WooCommerce. So, this plugin can be compatible with Robin. In case you need any help while using it, just open a support request & we will help you asap
Regards, TM
Is there an instruction for setting up a template?
Hi site-2016,
You can check the documentation. If you cannot find out the solution, just open a support request at http://support.thememove.com and our developer will help you
Regards, TM
Hello ! How can I remove the inscription “Copyright © 2017. Created by ThemeMove. Powered by WordPress”? Changes in “footer_copyright.php” gave nothing. And how to name the products centered? Changes in “_components.product.scss” gave nothing.
Hi site-2016,
Thank for reaching us about this issue. Please open a support request at http://support.thememove.com and our developer will help you to fix it
Regards, TM
Hello. Where I can change text from Top bar (tel.number) for my category page (Woocommerce category) ? Thx in advance.
Hi kinluq,
You can change it in Theme Options >> Top Bar >> Text in the topbar: http://prntscr.com/hejmzf.
If you have changed that you do not see in the front-end, please edit the page shop, scroll down and you will see the Page Settings box, then go to the Top Bar >> Text in the top bar: http://prntscr.com/hejnmv.
This happens because the Shop page is a page created from demo data, which means we already have customizations for it before. Later on, with the newly created pages, they will retrieve data from ThemeOptions. If you make any changes to these pages, they will get data from in Page Settings.
Hi. Where can I add Mega Menu to the Main menu? I can not find this on wp-admin/nav-menus.php .
Hi artischeva,
Our developer will help you to create it. Please open a support request at http://support.thememove.com
Regards, TM
Hi! Does the cost of the template plug-ins? And what is included in the support template?
Hi site-2016,
I didn’t get your point. Can you make it clear?
Thanks for your patience.
Regards, TM
Plugins are included in the price?
Hi site-2016,
With each purchase, you can use the plugin to build your site.
Plugins included in the price of the Robin theme?
You can use the plugins if you purchase Robin.
Where is the register page?
Hi,
Do you want to ask about this? https://robin.thememove.com/my-account/
hi this is mywebsite using your theme, why my “my-account”with no register page?
pre sales question: Will I be able to import all demo content into the theme via xml file maybe so I can start with it looking like the demo and replace demo content with my own?
Answering my own question, yes it looks like I can. I usually just do a quick command-f for the word demo or import but you have it in an image so I did not see it.
Thanks
Hi jfoutch,
Thanks for your comment. While using our theme, if you need any help, please open a support request at http://support.thememove.com and our developer will help you
Regards, TM
robin demo is gone
Hi endemol,
Please re-check it now, it’s still working well
Regards, TM
I’m wanting to change the word “Shop” to “Range” on the single product page, but noticed “Shop” is hard coded into the class-helper.php file. What’s the easiest way to overwrite this without editing the framework files? I’m using a child theme…
Hi aliwheeler,
Please open a support request at http://support.thememove.com and our developer will help you to solve it
Regards, TM
Hi, is there any discount for purchasing 2 licenses?
Hi microstuff,
We don’t offer the discount for purchasing 2 licenses
Regards, TM
Hello ThemeMove, I’m interested in buying, the only requirement I need is to know if I can have the menu to look like this one https://www.actiu.com/es , if it can be done i’m ready to buy, thank you!
Hi poseso,
Yes, with Robin you can create the same menu like Actiu website
Regards, TM
Hello ThemeMove! I just bought it, can you please guide me on how to make the menu like Actiu? Thank you for a lovely template
Hi poseso,
Please open a support request at http://support.thememove.com and our developer will guide you. Don’t forget provide your purchase code, so, he can be sure that you already purchased our theme.
Regards, TM
I tried to register but didn’t received the email for activation, you can see my purchased badge in here I tried opening a ticket without registering but i dont know if you received the email, please confirm, thank you
I got your ticket here: http://support.thememove.com/helpdesk/tickets/16906
I’ll mention it to my developer.
Regards, TM
Hi I have tried installing this theme with the installable wordpress file and it won’t work either via FTP or directly in Wordpress. Can I please have assistance? The Support button doesn’t work on this page? My email is bcaspersz@live.co.uk
