575 comments found.
Hi, I’ve got an issue with the Revolution slider when adding a vimeo video in a slide. Without video’s it is working perfectly. It then show all the slides implemented. But when a video is configured it doesn’t show the video at all. Also it doesn’t move on to the next slide. A funny thing sometimes happens; It does show the video sometimes but only the very first time you open the webpage on a new browser. Clearing cache and history does not help after that. Could you please help me out? Best regards, Esai
Hello, Dear Esai! First of all it is necessary to update your current version of Revolution Slider up to 5.4.6 – it has better stability. We can perform this for you. Also we need to view your bug, please send at support@wprollers.com link/login/password for your WP Dashboard and we will assist you. Best Regards!
Hi, the title of main page for services displays ‘PRODUCTS’ eventhough I’ve change the menu name. How can I change this? Best regards, Esai
Hello, Dear Esai! Open in code editor file wp-content/themes/energy/framework-customizations/extensions/services/views/archive.php and go to line 41. Change:
echo '<h1 class="page-title"><span>' . esc_html__( 'Products', 'energy' ) . '</span></h1>';
to the following one:
echo '<h1 class="page-title"><span>' . esc_html__( 'Services', 'energy' ) . '</span></h1>';
You will receive the following result: http://nimb.ws/yrSmRA Best Regards!
Thank you for your quick reply. It worked like a charm 
We are glad to assist you! 
Nevermind the previous post. I’ve changed the Permalink settings and now the these issues are gone.
Hi, I’m fighting with the categories for my Products. I’ve created several categories and selected products per category. However the them shows them all no matter what category I select.
Hello, Dear Customer! This is know issue, our team currently is preparing fixes for his bug. Next week we will provide you with then necessary updates. Best Regards!
Hello, Any news on this?
Hi, I’m fighting with the categories for my Products. I’ve created several categories and selected products per category. However the them shows them all no matter what category I select.
We really need to get this working. Please provide me with some feedback.
Hello, Dear Customer! Could you please provide us with your email in order us to send you necessary fixes?
Hi,
I’ve bought the Energy theme and I installed it on our server. Everything seems to work but when I install the ‘demo content’ I notice that a couple of pages are missing.
The following pages are missing:
- /WordPress/events/solar-system/ - /WordPress/event/corned-beef-tri-tip-andouille-bresaola-alcatra-spare-ribs/ - /WordPress/service/ - /WordPress/service/projects-advertising/
Could you please tell me where to find these?
Best regards,
Esai
Hello, Dear Esai. We are checking this issue, soon we will report you about result/ Best Regards!
Hi, Just purchased your Energy Template. I keet getting the below message when uploading energy.zip.
Are you sure you want to do this?
Please try again.
Wordpress v4.9 Host: GoDaddy
Hello, Dear Customer! It seems that your hosting has the certain limitations for file uploads. Please contact your hosting provider at: https://www.godaddy.com/help or via live chat at: https://secure.livechatinc.com/licence/6514781/open_chat.cgi?groups=20¶ms=VisitorGuid%3D45c74c07-04d3-4809-8fb0-57746d37a6ab%26VisitGuid%3D45c74c07-04d3-4809-8fb0-57746d37a6ab and ask them to increase for you the following parameters:
@ini_set( 'upload_max_size' , '64M' );
@ini_set( 'post_max_size', '64M');
Also you may upload the theme via FTP using Binary Mode: http://nimb.ws/rB5kib or via cPanel After that activate your theme – this step should be fix your issue. Also we can assist you, for these purposes please send us at support@wprollers.com link/login/password for WP Dashboard and cPanel (or similar control panel, this will shorten investigation time and we’ll provide you with result faster). We are waiting for your response. Best Regards!
Hi author, how to change the name of the author of each blog post please? Thank you!
Hello, Dear Customer! Please read this helpful article: http://www.wpbeginner.com/beginners-guide/how-to-change-the-author-of-a-post-in-wordpress/ It has complete and detailed description about how to change an author for any post or change author for the multiply posts. Best Regards!
Thank you very much! One more question please, I put a contact form on my website. How should I set up the email so I can receive a notice when someone fills out the form? And when they fill out that form, is it sent from Wordpress or the user’s email? Thanks!
Hello, Dear Customer! There are two types of contact forms in our theme: Unyson contact form and Contact form 7. When user sends you a message via any of these contact forms – you receive message in your postbox from your domain, but with the information about user’s email. But very often customers met different issues with receiving and mail sending via word press sites, because many hosting providers has the specific settings for email sending and different limitations to prevent SPAM messages. That’s why we usually recommend our clients to use SMTP with this plugin: https://wordpress.org/plugins/post-smtp/ in order to avoid such type of issues. Please guide this manual about how to use this plugin: https://wplift.com/smtp-wordpress-emails Also we recommend you to use google email account like a gateway between any contact form of your site and your email address. In case if you’ll use google email, please display unlock captcha via this link: https://accounts.google.com/DisplayUnlockCaptcha and allow less secure apps access for your google email: https://myaccount.google.com/lesssecureapps We hope our instructions are helpful for you. In case if these steps are difficult for you – let us know and we will prepare video tutorial for you! Thank you for your review about our theme! Sincerely, WPRollers Team!
hello,
my blog site has not an entry header wrapper with an site title. how can I active this?
thank you!
Hello, Dear Customer! Could you please specify a link of your website? Best Regards!
hello,
burkert-ideenreich.de/vorschau/twerk/news/
best regards
Hello, Dear Customer! We will include this fix in the new release of the theme this week. Please stay tuned with us and you will receive these updates. Best Regards!
Hello, after the last update of Unyson, I can not modify my services. I tried to install the latest stable version 2.6.16 but same problem.
Do you have a solution ?
Thank you
Have a good day
Hello, Dear Customer! In order to fix this issue, please click WP Dashboard => updates and finish the update of Unyson Extensions. After this step you will be able to edit services. Please let us know about result at support@wprollers.com. Sincerely, WPRollers Team.
Hey guys! Loving the theme. Thanks! Quick question… The site seems pretty much completely responsive, except for the top where the name of the site is. I have the company title “Independant Solar Energy, Inc.” as the name (because I can’t get the logo to be a good size for some reason). And the word “inc” is getting cut off in the mobile version. You can easily see this if you go to independantsolarenergy.com on a mobile device. Can someone help me fix this issue please? Thanks!
.blogname a, .blogname a:hover, .blogname a:active, .blogname a:focus {
font-size: 1.9rem;
}Then click “Save and Publish”. Best Regards!
Hi, I have purchased the theme but can’t find how to enable breadcrumbs. Thanks
I have enabled Unyson breadcrumbs but they are still not appearing. I’m using Child theme
Hello, Dear Customer. We are ready to help you. In order us to resolve and fix this issue, please send us at support@wprollers.com link/login/password for WP Dashboard and cPanel (or similar control panel, this will shorten investigation time and we’ll provide you with result faster). We are waiting for your response. Best Regards!
so the fw_ext_breadcrumbs(); call was commented out in page.php file. Is there any reason as to why you commented it out? I hope you’ll fix this in the next update because I did the change directly on the main theme. So now I have breadcrumbs displayed on pages and single (blog) posts. They are not being displayed on Unyson post types (services). Where should I look to fix this? Thanks.
Never mind, I found that single.php in framework-customizations/extensions/services/views had breadcrumbs function call commented out as well. Please do not comment this out in the next update but rather have the option to turn it off for other users.
After I have fixed the single.php file in framework, the breadcrumbs on Service single post still don’t include the “service” archive page, just Homepage: http://www.nrgupgrade.com/service/solar-panels/
Hello, Dear Customer! Thank you for all your notices and information about this issue. Could you please specify what appearance of the breadcrumbs do you need? As we understand, you want services/custom-service hierarchy + background, is this right?
Hi, thank you for your reply. Right, I’d like to have Archive page (which, in this case, is Service, and then a name of the service). Is that possible to implement? I am a developer so I can modify files myself. I just don’t want to break original files. Thanks so much!
Hello, Dear Customer. It is very nice to speak with such developer like you. We appreciate your understanding. After discussing this issue with our team we have decided to release next week the fix for hierarchy. Please provide us with your email address and we will inform you about this update personally. If you have any other questions – contact us at support@wprollers.com and we will assist you. Best Regards!
hello,
my firefox browser displays the recent posts on the very first page in a different way (wrong way) than the browser safari und google chrome.
thank you for your support.
Hello, Dear Customer! Could you please send us the screenshot of this issue at support@wprollers.com Also please provide us in the letter link/login/password for WP Dashboard and cPanel (or similar control panel, this will shorten investigation time and we’ll provide you with result faster). We are waiting for your response. Best Regards!
How can I remove the “follow us” text and the social icons from the top bar on the site? My client doesn’t want any social links, so I need to remove them. Thanks!
.social-navigation li {
display: none;
float: none;
}Then click “Save and Publish” button. Best Regards!
Thanks so much!
We are glad to assist you!
I’m having difficulties customizing the theme. The customizer takes about two minutes to load every time I make one change. Sometimes the page actually crashes. I went into the backend on the widget page and tried making some changes there and had the same issue. Is anyone else having this problem? Maybe I haven’t installed the themes correctly?
Hello, Dear Customer. We need yo check your theme installation – was it installed correct or not. In order us to resolve and fix this issue, please send us at support@wprollers.com link/login/password for WP Dashboard and cPanel (or similar control panel, this will shorten investigation time and we’ll provide you with result faster). We are waiting for your response. Best Regards!
Thank you!
i got error 404 when i try to open to “Service” where i added . and when i try to import demo it happen a same problem when i open “Product” that page go to 404page
Hello, Dear Customer! Please click WP Dashboard => Settings => Permalinks => Save changes.This step will fix the issue. Best Regards!
Thank you for fast reply
and 1 more question how to create background of object in add service menu of i have to code it self
edit : i mean i want to customize cover and background of object(service) in “product” page
background-color: rgba(255, 251, 163, 0.52) !important;You may find necessary color codes here: http://htmlcolorcodes.com
Best Regards!
1.) i m not meaning change bg color, i meaning object template for service item that show in service page (as your example that are equipments) ( http://preview.themeforest.net/item/energy-solar-and-alternative-energy-wordpress-theme/full_screen_preview/19153629?_ga=2.205969363.1716449728.1510159047-97367213.1506978987) if cant use visual tools for change that i ll go to extend css and fix those things.
2.) and i found a problem. when i using wordpress toolbar from jetpack it cant see items in SERVICES but it can add with incomplete content(cant set “SERVICE COVER IMAGE” )(and “Breadcrumbs/Title Area Background” too but can browser)
in 2. if can fix it it ll very good for my user because it will easier of them to add new services /// if it possible
thank you for previous answer.
Hello, Dear Customer! You may choose the template for services appearance in WP Dashboard => Appearance => Widgets: http://nimb.ws/ZcFidJ Regarding the jetpack, do really need this plugin, can you use some other alternative in order to avoid affecting services? Best Regards!
i m not found that a lot of widget lost the last widget i found is “Footer widget 4” so how to create those for my self i m not import your demo i using your theme and create my contents. but what i need is 1.how to show those widget items i’m not found. 2. how to create and delete those widget items? if i want.
i just see jetpack wp menu is easier for end user but that fine i can avoid it
i not found menu like in your image please help
Hello, Dear Customer. All Widgets with appropriate appearance and options are available in theme only when demo-content is installed. If you want to use these widgets to build your own content content and pages – please install theme with demo content. In this case you will receive widgets areas with full functionality. After that you may delete or hide all unnecessary content from pages and insert your own content with the help of Unyson Page Builder. You may download and read this manual here: https://drive.google.com/open?id=0B5NKlmlSvX2yYll1a0NOV2hpVms If you have additional questions – please contact at support@wprollers.com Best Regards!
Dear Author! I would have a new question. How can I add a phone number field next to the subject field at the contact form? Obviously the subject field can be smaller, like the name field to look like compact. Thanks for your answer!
<div class="row">
<div class="col-md-6">
<div class="fields">[text* your-name placeholder "Enter your Name"]</div>
</div>
<div class="col-md-6">
<div class="fields">[email* your-email placeholder "Enter your E-mail"]</div>
</div>
</div>
<div class="row">
<div class="col-md-6">
<div class="fields">[text your-subject placeholder "Enter your Subject"]</div>
</div>
<div class="col-md-6">
<div class="fields">[email* your-email placeholder "Enter your Phone Number"]</div>
</div>
</div>
<div class="fields">[textarea your-message placeholder "Enter your Message..."]</div>
<div class="fields submit">[submit "Send Message"]</div>
and save form like on this screenshot: http://nimb.ws/UDm2H8 Best Regards!
Thank you very much, meanwhile I managed to solve it myself
But a new question again: If I setup my gmail e-mail adress, I get the message but in the Junk mail. How could I avoid this? If I setup another email adress, the message never arrives in the mail box. I dont know what should I do… Thanks for your help, S.
Hello, Dear Customer! Sometimes gmail marks incoming messages like spam. In this case we may advance you the following steps: login your gmail account, click Spam folder, select letter marked as spam, then click Not Spam http://nimb.ws/nI5LKA Best Regards!
Hi there! I would have 2 questions: 1. How can I change the Follow US text at the top of the site? 2. The nav bar on desktop is sticky, but on mobile and tablet not. How can I make them sticky? 3. The nav icon on mobile and tablet view is quite small. How can I setup it bigger? Thank you very much for your help in advance!
Hello, Dear Customer! 1.To change this text “Folow US”: open in code editor file header_styles.php in wp-content/themes/energy/inc/ and go to line #176. Here you may change this phrase, also save file after changes: http://nimb.ws/0oBCzL 2.To make munu sticky on mobile devices, open file style.css in /wp-content/themes/energy/ and go to line #6455 Comment several line here like on this screenshot: http://nimb.ws/Mrclid and save file. Regarding the mobile navigation icon – we are searching a solution to increase it, we will inform you about it later. Best Regards!
Thank you very much for your answer!
hello,
I would like to know how I can display a widget (for example recent projects) on the page “home” without showing it twice (like before/after content, before/after header,....).
thank you
Hello, Dear Customer! You can hide unnecessary sections/elements in pages using Unyson Page builder. Download and guide this manual about Page Builder: https://drive.google.com/open?id=0B5NKlmlSvX2yYll1a0NOV2hpVms Best Regards!
thank you very much!
I have another problem. all my posts-links lead to an 404 error. the read more links/ the title links and also the preview in the backend.
thanks for help!
In this case we need to check and fix this 404 errors. Please send us at support@wprollers.com link/login/password for WP Dashboard and cPanel (or similar control panel, this will shorten investigation time and we’ll provide you with result faster). We are waiting for your response. Best Regards!
Getting demo install error, Cannot create directory: how to fix?
is there a way to install via ftp? perhaps i should message you my ftp items and you can install?
i fixed it it was a permission issue
Hello, Dear Customer! Thank you for informing us about the positive result. If you have any additional questions – please contact us at support@wprollers.com Best Regards!
Hi, i’ve purchased this theme and it’s ok but now i’ve updated it, and now there is a white space on the top of revolution slider and 1 on the bottom. I tried to figure out how to eliminate them, but i cant find anything. This problem comes out when i updated the theme to the last version.
Hello, Dear Customer. We are ready to help you. In order us to resolve and fix this issue, please send us at support@wprollers.com link/login/password for WP Dashboard and cPanel (or similar control panel, this will shorten investigation time and we’ll provide you with result faster). We are waiting for your response. Best Regards!
Hi author,
How can i increase the font size in text block?
