Ahh. I need to set an excerpt per post. Might be nice if this setting was in the VC Widget.

Hello,

Glad to hear you found it. Actually we are following WordPress standard way so we set it like this.

You can also contact us via our official support system at http://support.thememount.com/ so our team member will guide you.

Thanks, Bob

Hello,

Thanks for contacting us. Actually the Visual Composer plugin is not working with WP v4.9. So we are preparing a new update for Apicona theme with latest version of Visual Composer plugin.

You will receive a separate email when the update available. So you just need to update theme and than update Visual Composer plugin to make all things working. The release will be available in half or an hour.

Thanks, Bob

Thanks Bob.

Hello,

Thanks for asking. Technically there is no problem with our theme for speed issues. Let me explain.

The Google PageSpeed shows enable compression. This is not possible via theme and can be achieved by using any external plugin Like “WordPress Gzip Compression” and others. For other points like CSS minify, than can be achived by “WP Super Cache” or “WP Total Cache” plugins as they are providing options for this. We cannot provide this options in our theme as it’s plugin territory.

Also we are working on this and will provide you update with high score. Also we will share steps to improve score too.

Thanks, Bob

I will probably move forward with this theme and work on it myself as a base line. You see, I believe a WordPress website should be as lean as possible.. if you have to apply cache modules, you have the wrong hosting – but that is just my opinion.

Thanks for your comments. Actually yes we are on shared hosting and we need each modules to be enabled via plugin or cPanel directly (with limited access). We will plan this with my team.

Regards, Bob

Hello,

Thanks for contacting us. You didn’t provided the report. The speed related issues may be not related to our theme but related to some option need to be active or related to bigger images.

We are using WordPress standard code structure so this cannot be due to our theme. Most of our buyers asking us this, but after our analyzing we found that most of the points are can be solved by using some plugins. The most favorite plugin is W3 Total Cache which can solve most of points.

Please contact us via our official support system at http://support.thememount.com/ and send us your site URL so we can guide you on this.

Thanks, Bob

Hello,

Support site is perfectly working. Please check again via proxy or VPN so you will be sure for if our site is block via your ISP. Also we recommend you to open our support site via different internet connections.

Also we tested Visual Composer plugin and it’s updating perfectly. We tested on two different systems and it’s working perfectly. So that may be some other issue. Please send us your site URL via our official support system at http://support.thememount.com/ so we can check and will guide you on this.

Thanks, Bob

Hello,

Thanks for contacting us. We checked this on our system and it’s working perfectly and showing all 23 logos. So we need to check this directly on your site.

Please contact us via our official support system at http://support.thememount.com/ and send us your site URL with admin login details so we can check it directly on your site and will provide you proper solution.

Thanks, Bob

Hello,

Glad to hear your trust on us.

First, you don’t need to buy Visual Composer plugin externally. We already released latest version of Apicona theme with Visual Composer v5.3 and this is latest major update of it. Also we need to check each VC release with our theme to make sure nothing will be broken so it may take some to release but we will sure release it.

For the 404 error, it looks like your server may changed something. The URL structure is totally handled by server and WordPress itself and we are just using it. To quick check it, just go to Admin > Settings > Permalinks section and save it. This can solve the problem it any small change happened on server. If still not solved than please contact us via our official support system at http://support.thememount.com/ and send us site URL with admin login details so we can check it. Also we recommend you to contact your hosting service provider so they can also guide you on this.

Thanks, Bob

Hello,

Glad to hear you like our theme. Here are our comments to your each points:

For link of the doctor’s search, yes you can create link. Here are some examples:
http://apicona-advanced.thememount.com/?s=grim&post_type=team_member
http://apicona-advanced.thememount.com/?s=a&post_type=team_member

For the translation, yes our theme is fully translatable via PO/MO file. Here is a doc link for this:
http://apicona-advanced.thememount.com/documentation/translate.html

Also our theme is WPML approved so you can use this plugin to make multi-language your site. Here are more details on this:
http://apicona-advanced.thememount.com/documentation/wpml.html

Please let us know if you have any question. You can also contact us via our official support system at http://support.thememount.com/ so our team member can reply all your questions.

Thanks, Bob

Hello,

The doctor page editing is very easy. You can edit it with drag-n-drop page builder like a normal page. If it’s not working than it may be conflicting with some other code.

We need to check this directly on your site. So please contact us via our official support system at http://support.thememount.com/ and send us your site URL with admin login details so we can check this and will provide you proper solution.

Thanks, Bob

Hello,

Thanks for asking. There is no such option for this in our theme. But we can guide you for some points. Like we can change logo for different pages via CSS or JS code. Please contact us via our official support system at http://support.thememount.com/ so our team member will guide you on this.

Thanks, Bob

Hello,

Thanks for contacting us. We checked this on our development server and all is working perfectly. May be something is conflicting on your site so this can happen.

We checked your ticket and it’s for loading issue. I recommend you to merge this message too so we can solve all your problems. Also please send us your site URL with admin login details so we can check problem directly on your site.

Thanks, Bob

Hello,

Thanks for contacting us. We checked and found that you already created a ticket for this. Our team is already working on it. You will get reply on ticket soon.

Thanks, Bob

Hello,

Thanks for pointing this. We just solved this on our demo site. This will be available in our next update.

There are multiple files edited for this. So you need to update some files on your server. We are ready to provide you updated files.

Please contact us via our official support system at http://support.thememount.com/ so our team member will provide you file and help you to solve this issue.

Thanks, Bob

Hi Bob,

Youre Welcome

Thanks for your reply. I really want the update very bad but we don’t have any support anymore. We helped to get the theme better so I don’t think you are going to ask for a new order for support right? Can we just make an account or how does this work?

Thanks in advanced, Wes

Hello,

No we are not going to ask for paid support. We are not very strict with the support life. We are always welcome bug related questions without any limitations for free or paid support as this will improve our theme performance.

So feel free to contact us via our official support system at http://support.thememount.com/ so our team will guide you on this.

Thanks, Bob

Hello,

There is no option to do this but we can provide you code that can do this. Please contact us via our official support system at http://support.thememount.com/ so our team member will provide you code and steps for how to add the code.

Thanks, Bob

Hello,

Thanks for contacting us. We provided code for all Contact form on our document page here:
http://apicona-advanced.thememount.com/documentation/faq.html#faq-1

You can also contact us via our official support system at http://support.thememount.com/ so our team member will guide you properly.

Thanks, Bob

Hello,

Please contact us via our official support system at http://support.thememount.com/ so our team member will guide you on this.

Thanks, Bob

Hello,

I checked your ticket. We described all the details to you so you can decide what to do. We are ready to increase the screen point (when the menu will become responsive menu) if you suggest.

Also you are using single domain licence on two different sites. So we recommend you to buy a new licence too.

Thanks, Bob

Hello,

Thanks for contacting us. The error 500 can appear for different server related errors. So you can check your error log for exact problem. Also we are ready to help you on this. We need login details for this. So please contact us via our official support system at http://support.thememount.com/ and send us your site URL and admin login details so we can check more on this.

Thanks, Bob

Hello,

Thanks for contacting us. We are ready to send you template file. Please contact us via our official support system at http://support.thememount.com/ so our team will send you slider export files.

Thanks, Bob

Hello,

We checked your ticket and found that you replied yesterday. Please note that yesterday was Sunday so we were offline. You will surely get reply today.

Thanks, Bob

Responded to your email days ago.

Hello,

We just checked your tickets and recent reply is on “05/07/2017 11:23 pm” So this is yesterday’s reply.

I think you replied to our auto email. We already informed that don’t reply our auto email as the email sometimes didn’t merged with our system. We described this on our main support page here http://support.thememount.com/ and also in all emails. So please don’t reply our email and write your comments directly on ticket page.

Thanks, Bob