261 comments found.
Hello, what is the easiest way to update the theme? I do have the child theme installed. I have ChildVersion: 3.4
Hello, thanks for contacting us. This should help for the case: https://doc.freevision.me/odio/updating-your-theme/ Best Regards
is there an update to the theme past Version: 3.4 and Visual Composer needs an update as well
Hello,
Please make sure you are following theme updates, we are about to release an update with small fixes and latest version of bundled plugins.
Kind regards.
ty
can I sell my beats using this theme?
Hello,
You can use WooCommerce and sell downloadable products.
Kind regards.
Hello, Have you given up on this template? Desperately needs updates
Hello,
Can you express me what is desperate at your side? 
Kind regards.
No worries, even though the client elected to go with another template, this still remains one of the most unique music themes in the market.
Thank you, I am checking immediately if any immediate update necessary.
Kind regards.
what the code to center the menu instead of just right or left
Hello,
There is no such an option to center menu, but you can try;
#top-menu{text-align:center;}
#top-menu > ul {
display: inline-block !important;
float:none !important;
margin-top: 25px;
}
you can tweak for your needs.
Kind regards.
that code made the right widget not work any longer
As I informed you in my previous message, you may need to tweak the CSS rules for your needs.
For further assistance please submit a ticket via https://freevision.ticksy.com
Kind regards.
can u send me a list of all the images and video that where used in the demo as the link you provided is no longer valid.
Hello, I am finding the master slider a troubling feature. It appears fine on desktop but on mobile it is terrible. Any ideas?
Hello,
https://freevision.ticksy.com please submit a ticket and let us see it in the place.Thank you,
Kind regards.
Hi, how can I show all events list (even past events) instead only upcoming events? Thank you. Bye
Hello, thanks for contacting us. Event list display only upcoming events. Sorry.
Is there still a visual composer that is bundled with this theme? Also, if so how do I connect it to my account?
Hello, thanks for contacting us. Yes Visual composer bundled with theme. Bundled plugins doesn’t include license. It can only be updated by us.
Regards
Hi, I am tryoing to speed up my website and I get an issue on gtmetrix I can not solve. It’s a png what take 1.4 seconds to load. Any idea how to resolve this?
screenshot below!
https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/1060939545/original/0FlpxfXUE9AG2ZZj9YOM0uiHVTetyQfc4Q.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAJ2JSYZ7O3I4JO6DA%2F20180115%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20180115T071840Z&X-Amz-Expires=300&X-Amz-Signature=a94a4af8a212021418cabea50911455b8414dc2fbfdefc2d36711b6a2c76ea75&X-Amz-SignedHeaders=HostHello sorry, we’re not able to browse your pointed URL. Please open a ticket and state your case. Regards
Hello. I would like to buy this theme for my website but I have two questions. 1./ Is-it compatible with Wordpress 4.9.1 ? 2./ Is it possible to customize the homepage bar (reduce size , etc ..) ? Thanks
Hello,
1 – Yes it is, it is working with latest version of WP, and we are about to release another version which has latest version of the plugins.
2 – Sorry, everything I am not clear about your question.
Kind regards.
Hello, The mobile version of the site is viewing terribly. Any ideas how to fix this? The responsiveness is not working for me.
Hello,
Just responded your ticket, requested few more details, please respond back and lets solve your issue.
Kind regards.
Gosh I really need help here! I cannot reply to my ticket because ticksy is not functioning as it should. Could we start a private email thread? I really need to get this site up asap. Thank you!!
I am in to ticksy!! Thank you for your speedy support!
Let me check immediately.
Thank you again!
Ticksy is not working. As I am already logged into envato I get this error: Whoops, it looks like that email already exists in our system, perhaps you already have an account?
As you reported, you are able to submit tickets now. Thank you.
Hello,
How do you get the background to fill the entire page as seen here: http://odio.freevision.me/themeswitcher/It seems visual composer is how to do this?
Hello,
You must set your row to full width to fill your row’s background image to available area.
Kind regards.
Yes it is set to full width.
I am unable to login to ticksy. Tried logging in with my envato account but no luck in submitting a ticket.
As you reported, you are able to submit tickets now. Thank you.
thank you!
I am getting a PHP error when I deactivate Line-R Player
Hello,
Please submit a ticket via http://freevision.ticksy.com and let us see it in the place.
Kind regards.
As others stated we also experience the scroll issue in Chrome. Due to the large amount of code changed by us, updating the theme isn’t an option for us sadly. Could you tell us where the problem is settled and how to fix it manually? Would love to hear from you!
Hello, thanks for contacting us. Please open a ticket and state your case. Currently there is no such reported issue. Regards
Thanks for the update!
You’re welcome!
I may have spoke too soon. :/ I saw that you updated WPBakery Page Builder for WordPress (formerly Visual Composer), but it is not working with new version of Wordpress (v4.9). Update I just downloaded is v5.4.2 and WPBakery Page Builder for WordPress needs to be at 5.4.4 to work. Experiencing the same issue with many other sites I have. Thanks!
No worries, update is on the way, uploading right now.
Awesome!
Published already, check sooner.
Hello, I have four questions since I have updated to version 3.3. Why does it now take the full theme longer to load from a customer view? Why do the footers no longer come up on the bottom of the websites? Does the shop come up in google chrome and safari (it works with my safari but glitchy with chrome? How do you set the prices and buttons so they are clear when you hover over items in the shop? My site is https://youngdumb.life. Please keep up the great work with this template.
Hello,
Please make sure you have also updated your bundled plugins too. To update bundled plugins, first deactivate all of them, and follow the update wizard on your dashboard, simply activate them back once you done.
Kind regards.
Please check. Everything else was corrected when the update came through except the main menu not showing up and the footers. I have the newest updates and plugins.
Everything is working on our development environment with our same demo data as we bundled within the theme.
http://freevision.ticksy.comI have two sites using Odio that have issues with the scroll bar in the Chrome browser only. If you have a solution, I will renew my support, but hesitant to pay and be told it’s a Chrome issue and not Odio. Other sites I visit are OK, however. Thanks!
Hello,
Simply get your theme updated, and thank you for purchasing separate licenses for each of your domains.
Kind regards.
I updated the theme to 3.2 this morning on the macdougalstreetwest.com site – still having issue w scrollbars! Thanks
Hello, could you please make sure your cache cleared. I’m able perfectly able to browse your website on chrome and other browsers. No scrolling issue at our end. Please let us know the result.
Regards
