7066 comments found.
Hi there, Looks like wpbakery Page Builder is buggy with latest WP and latest Firefox (tried with fresh install, wp+shopkeeper+page builder only). They addressed an update in this way with 5.4.3 (shopkeeper is delivered with 5.4.2 actually). Could you please deliver an updated version of page builder ? Thanks !
Hi @baptisteq,
Please make sure your website is connected to your Envato account in Shopkeeper > Updates. The you should be able to update VC in Shopkeeper > Plugins.
Cheers,
Alexandra
Hi, unfortunately this doesn’t work (even though the website is connected to my Envato account). Nothing shows up in Shopkeeper > Plugins, except the fact that plugins are activated. The update shows up in the classic update page. When I try to update from there, sometimes it tells that I’m already up to date (which is wrong), and sometimes it tells that the archive is not available.
Maybe it comes from my configuration, but since I paid for the theme and the upcoming updates, I should be able to update anyway 
And I assume there are people around here who deny writing on the plugin folder, so they need to update manually just like me. A link to direct download the plugin would do the trick.
Thank you.
Hey folks.
I’m getting some severe issues using the customizer with the latest update of WP? Custom code can’t be inserted, amongst other issues like Top Bar unable to be enabled.
Is this something you’re aware of? Disabling every plugin does not help the issue.
Hope you can maybe help!
Peter
Hi Peter,
I checked our testing websites using the newest theme versions and we’re not able to replicate the Customize issues. Please make sure you’re using the newest theme version (V2.3.3) also you should go through the Troubleshooting Guide first and if that won’t help you get to the bottom of it, please reach out to the support team and provide a link to your site and a temporary admin username and password so we can look into it.
Cheers,
Alexandra
Hey guys…Quick View doesn’t seem to be working properly on Safari browsers…only the image on the left shows, but the right side is blank. Any solution to this please?
Please reach out to the support team using the form on http://shopkeeper.wp-theme.help. The comments board here is not monitored for support requests.
Thank you!
Alexandra
We don’t allow avatars on our site. In the review comments the feedback is indented to the right. Is it possible to remove this white space?
Hello again,
Please reach out to the support team via https://shopkeeper.wp-theme.help/hc/en-us/ I see you’ve posted a series of questions and this way we can assign someone to help you further.
Thank you for using Shopkeeper!
Cheers! Adrian
How can I hide the author on the blog?
Hello again,
Please reach out to the support team via https://shopkeeper.wp-theme.help/hc/en-us I see you’ve posted a series of questions and this way we can assign someone to help you further.
Thank you for using Shopkeeper!
Cheers! Adrian
In your demos you have this FB messenger icon hovering in the footer but I do not see any option in the theme panel to configure this?
The functionality is powered by a free plugin, it’s this one: https://wordpress.org/plugins/fb-messenger-livechat/
Cheers! Adrian.
Hello ! in wordpress, Shopkeeper > customize/ personalize > i have only widgets on screen. no header style. how can i fix this ? i would like to change color or style.. thanks (i tried on windows and safari)
Hello,
If Shopkeeper is enabled, you should find all the sections in the Customizer screen. We would need to look into that to be able figure out what’s going on at your end. Use the Help Center to reach out the the support team. We’ll do our best to help.
Cheers! Adrian.
how do i change the page names when i use shopkeepers demo content import the pages are v1, v2,v3 ,v4 but when i go to pages then i edit the shortlink it still does not change the pages name
It’s the page title that should be change. When editing a page, this is what you should be looking for on your screen: https://screencast.com/t/LxZgDJIH
If the page name in menu / navigation doesn’t change, in your WordPress administration dashboard, navigate to Appearance > Menus to edit all menu items.
Cheers! Adrian.
Hi!
I want to have a page of “on sale” items so I put the shortcode and it works well but I want to have page numbers at the end for more products (each page to have 20 products for example and not all the products in 1 page). How do I achieve that?
Thanks in advance!
Hello there,
True, not a built in option of WooCommerce but makes sense. You should be looking into plugins to help you with that. Not familiar with a particular one but a quick search returned this https://wordpress.org/plugins/on-sale-page-for-woocommerce/ I think that’s what you’re trying to achieve.
Cheers! Adrian.
Hi there, I am working on a website with this theme but I’ve come across a problem with the Woocommerce sidebar widgets on my homepage. When I add for example a price filter widget in the shop side bar and in visual composer add the “widgetised sidebar” element to my homepage, the filters do not show. I’ve read Woocommerce filters only work on the shop page but I really need this to work on the home page.
Is there a way I could make it work? If it involves altering PHP templates or whatever that’s fine, I just need the filters to show up on a non-shop page.
Thanks!
Hello there,
I get what you’re after but I am not aware about any routine to get there with it. It is true that the price filter widget is build for the actual shop page, it can only filter the WooCommerce archives, not custom pages.
I’d recommend joining this Facebook group https://www.facebook.com/groups/advanced.woocommerce/ You might find help from other users.
Cheers! Adrian.
Hello, I have a problem after the last update, why related products on product page are not showing in columns like before?? Why is there no option for that in your last update?? I’ve been using version 1.9.3 for long time and when I’ve decided to update the theme I’ve found this problem…
Hello there,
I am not sure what could be causing that, but I got in touch with you hoping to learn more about it. It’s not a known issue. I’ve opened up a support request under your username, you should have an new email.
Cheers! Adrian.
In the newest release the favicon is not updating on explorer or edge. Unfortunately, I can’t leave this through support, as that’s expired – but not renewing just for this.
Hi @dufrines,
I did some tests and I can see what you mean. I submitted a request to our developers to bear in mind doing more tests and find a solution.
Cheers,
Alexandra
Happy Friday,
This is Adrian, I am getting in touch to let you know about our BlackFriday/CyberMonday sale. Now it’s the best time to extend or renew your support plan for Shopkeeper. Having valid support gives you peace of mind by ensuring our support team is available if you have any questions or issues with the theme. Get help when you need it most and extend support for 6 more months.
- Extend your support plan for as low as $16.88 instead of $35.63.
- Starting a new project? Buy another license for $39.00 instead of $69.00.
Awesome, right? You can find more information by watching the video, reading the support policy and visiting the help center. As a reminder, all future updates will be available to you free of charge.
Let me know if you have any questions.
Have a great weekend!
Adrian.
are u letting users change and edit slider image in demo ? if so how to do it ? ty
Hello,
Alexandra here Happy to be talking to you today!
Yes, all the demo pages can be customized including sliders. You just need to edit the Slider element and replace the dummy image. Once you’ll get to that step, you can open a support request and ask for help. Here’s where you can seek for help: http://shopkeeper.wp-theme.help
Cheers!
Hi, I have pre-sale questions -1) can I add widgets in footer? 2) is your theme scalable? I’ve some thousands of products and have used a theme not scalable coz it’s poorly-coded. do you have a customer having thousands of products uploaded and not having any performance issue? (slow site, etc.)
thanks in advance.
Hello @playt,
Alexandra here Happy to be talking to you today!
1. Yes, you can add widgets to Footer.
2. WooCommerce plugin is the one to control all the shop functionalities including products. As far as we know WooCommerce a limit for how many products you can upload. Shopkeeper is built to be as light as possible so it shouldn’t be slowing down your website. I guess it will get down to your server settings and how many extra plugins you decide to use.
Let me know if you have other questions and I’ll be happy to help!
Cheers,
Alexandra
Left a support request yesterday. filed another today. no response. Can’t have a wonky shopping cart at Xmas time. it makes us look bad.
Hi @jchaput,
I checked our tickets but I couldn’t find any from you. Please make sure this is where you’re trying to reach for support: https://shopkeeper.wp-theme.help
I’ll also be contacting you via email so you should get a message from us.
Cheers,
Alexandra
Hi, I don’t see anything obvious to open a ticket. How can I get some help?
Customers can’t place orders without multiple orders coming in. Now I’m hearing that our contact form is not working. All happened after the theme upgrade
Once you access the theme documentation link I provided you with, in the header you can find the Support link: https://www.screencast.com/t/R4bXdR8qbsB
Login with the Envato username you purchased the theme with. You then will get My support requests on the documentation header where you can open your requests.
You should also check your email Inbox because I have sent you an email.
Cheers,
Alexandra
Hi,
Do you offer a discount on Black Friday?
Thanks!
Hi @Salahsaqr,
Yes, Shopkeeper will have a better price on Black Friday! Can’t wait to have you part of GetBowtied community!
Cheers,
Alexandra
Hello @Salahsaqr,
Adrian here this time. I am getting in touch to let you know Shopkeeper is now on sale, you can now purchase it for $39 instead of $69.
Cheers! Adrian.
hi – reviewing the theme before buying but something seems to be wrong with product thumbnails now (didn’t see this last friday) – they’re showing up very large!
Hi @tauraedgar,
On demo we’re one theme update late and that might be the reason. I submitted a request to our developers to not forget updating the theme as soon as possible. I’m checking my test website where I use the newest theme version and I can’t replicate the issue.
Cheers,
Alexandra
Dear author,
I would like to replicate your current mega menu settings but unable to.
On your demo, under “The Shop”, “Shop-Pages” and “Product Types” are placed on a different row.
https://i.imgur.com/OaVDUcx.pngI’m able to do 4 menu items in 1 row, but not 4 menu items in 2 rows. How do you do that?
I’ve checked the User Guide, https://shopkeeper.wp-theme.help/hc/en-us/articles/207365085-Navigation-Multi-column-drop-down-menus, but no luck.
This was one of the reasons I bought your theme and hope to get a few quick pointers. Thank you!
Hi. I’m receiving this error in the checkout page: SyntaxError: JSON Parse error: Unrecognized token ’<’ Could you tell me how to fix it please?
Hi @wincher,
That doesn’t seems to be happening at this end and we would like to help you get to the bottom of this issues. You should go through the Troubleshooting Guide first and if that won’t help you get to the bottom of it, please reach out to the support team and provide a link to your site and a temporary admin username and password so we can look into it.
Cheers,
Alexandra
Hi. I paid to extend licence support. But when I tried to create a new ticket, there is a message : Oh, it looks liks your support plan expired … Could you help me?
