288 comments found.
Hello,
Does your theme allow authors to publish their book, please?
Thank you.
Hello,
Thank you for your interest in our theme.
It is possible if admin will change role of registered user to Author. So visitors can post books in posts.
If you mean publishing books as products, you’ll need third-party plugins for WooCommerce restricted access.
Thank you for understanding.
Thank you for your explanation.
Another question, please: On the books store, is it possible to choose books with only one language (only French books for example)?
Regards.
Hello,
You’re welcome!
You can add product categories (French, English, etc.) and assign french books to French category. So your customer, clicking on french product category in shop sidebar will see only books from french category.
Also you can adjust Shop page display options to display Product categories instead of only products.
Best regards.
I want the images of the team to also have hyperlinks, currently only the name has a hyperlink – this in the list complete team
Hello,
Thank you for your interest in our theme. This change requires additional customization of theme source files.
As alternative solution you can enable Custom members in Team settings, specify member’s name, position, socials, link manually. And after that add Single image shortcode instead of member’s image. Single image shortcode allows specifying on click action Open URL.
In case you have any further difficulties, please submit a support ticket at https://ancorathemes.ticksy.com/.
Thank you!
Do you support RTL ro no ?
Hello,
We appreciate your interest in our theme! The theme has a left-to-right text direction by default. Additional rtl stylesheets are needed for RTL support. Our Customization studio can create them for you. To get a quote, please submit a request to category “Request Paid customization” at https://ancorathemes.ticksy.com/. Thank you!
Regards
How do I remove the demo header/banner from the shop page? It’s very frustrating that I can’t find this…
Hello,
Please navigate to Theme Options and switch to Blog Woocommerce options in the top left dropdown: http://prntscr.com/k8bvv4 Then you will be able to disable/edit the shop header banner in “Header” tab.
In case you have any further difficulties, please submit a support ticket at https://ancorathemes.ticksy.com/. Thank you!
Regards
My logo which is square is stretched short and wide on the mobile view. Where is the setting to fix this? Thank you.
Hello,
We need to check your website. Please provide your website details in the support ticket at https://ancorathemes.ticksy.com – and get qualified assistance.
Regards
Is there any moneyback gurante if we will not satisfy with your theme
Hello,
As the theme authors, we keep to the Envato refund policy (http://themeforest.net/page/customer_refund_policy) and can consider only the claims connected with the quality of the theme itself, its functionality and features.
Does your theme include the search for featured kindle ebooks?
Hello,
For the shop functionality, we are using the Woocommerce plugin. It includes products search functionality.
can it automatically import kindle ebooks on discount?
Unfortunately such functionality is not included by default into the theme.
How do we remove “Theme Options” from appearing on taxonomy settings pages (ie, Category and Tag pages)?
Hello,
Please submit a ticket to our support system and provide me with your website address and issue description.
I am using the “Maximal Centered” (header_2.php) header option, and the social icons are not showing up in the top “user’s menu area” bar. When I switch to the “Regular Ecommerce” (header_4.php) header, they work fine. What am I missing?
Hello,
These headers have different layout style so different elements are available for each style.
If you have any other issues with the theme please submit a ticket.
In the documentation, it shows the social media icons being available in both header styles, but they aren’t showing up in “Maximal Centered.”
I checked our documentation and don’t see such screenshots. Also, you can see this in the live demo.
I’m sorry, you were correct. I was mistaken. I went ahead and hard-coded the icons into the child theme. Thanks!
You are welcome.
Hi, I have 15 books in products, but only 6 show here: https://solvibrations.store/shop/ How can I add them all to this page with pagination. Please tell me exactly where do I find the settings?
Hello,
Please submit a ticket our support system and provide us with website address and Wordpress admin panel login info and we will check the issue.
Done! Thank you
You are welcome.
I have done as you said on my last ticket, but it is not working. I have replied again, but with screenshots this time.
I replied on you ticket. Please continue conversation in the ticket.
Received! Thank you so much for your assistance. 
You are welcome!
Hi, I’ve just submitted a ticket. My slider is not working.
Hello,
We replied to your ticket. please check it.
Thank you!
I have responded again with details, but no answer. I cannot broadcast my store until this issue is fixed. Please help as fast as you can.
Our support department is closed on the weekends.
I replied to your ticket. Please check it.
Okay, I did not know. Thank you!
Hi Tony, I think you have misunderstood the last issue I am having. I’ve also taken a screenshot for you. Ticket submitted.
Could you please explain if this theme support arabic language ? Thanks
Hello,
Yes, you can change theme language to Arabic.
My problem is the same as vaudor. I want to change the banner in the Shop pages. I cannot find shortcode or customisation for this under theme options. Thanks.
Hello,
Please submit a ticket our support system and provide us with issue description.
Where is link to support system to submit. This is quite frustrating.
When we try to click on Item Support we get a page unavailable error.
Support page says 503 Service Unavailable
We had temporary technical issues with our support system. Please try to submit a ticket now.
Hello,
Does the theme offer beyond description and review, book details as well? As for example: isbn, publisher, etc.
Does it offer flip to back?
Hello,
You can see all theme functionality in our demo. If you want to add extra features you will need to use third-party plugins.
Please specify what you mean by flip to back.
Hello, if the website is viewed on mobile in the header there is no cart icon - I Would like to have the cart icon as well as my account icon in the mobile header as well
and when we tap on menu the menu options cover the whole screen … can this be like half of the screen
also the image of books are very large on home screen if viewed on mobile can this be resized …so that it remains the same for desktop version and small for mobile viewing
On the product page and the shop search results of any book there is no author name (even though author options exists in the website)and ideally it should be right below the title name of the book…this is pretty strange so can the author name be brought below the book name in product pages/ search/ and shop and on taping the book image the product page doesn’t opens up instead the name is clickable so can it be that even if a user taps on the book image he is redirected to its product page
and lastly I would like to change the menu option background color as well as the overall use of red in the website to blue is that also possible??
Hello,
Please submit a ticket our support system and provide us with website address and Wordpress admin panel login info and we will check the issue.
this is just a pre sales question i’ll be interested in buying this theme if i can do the modifications mentioned in my previous comment
Hello,
1, 2. If you want to add cart into the mobile menu and change menu with this will required additional customization of the css styles.
3. This settings as well can be done only through editing css files.
4. Unfortunately there is no such default setting and this should be tweaked in the theme source files.
5. Colors can be easily changed in the admin panel.
very slow support and not satisfactory.. I am still stuck with my theme customization but issues are unanswered. I am trying for 3 days now to change the theme color to green and i am still strugling with support. Can anyone help me? Also i want to remove the cart from menu page and the free call Anyone here can help me?
Hello,
I’m sorry for a delayed reply but our department is closed on the weekends.
I replied to your ticket. Please check it.
Can you please help me fix the issue? from what i saw department is opened!Cant wait until next year Thanks
can you check?
As I see we replied to all your tickets. Please check them.
I have written for your support and so far I have received NO response and its been 3 days, I am very dissatisfied with your support and I have some important questions about the them
Hello,
I checked your tickets history and I replied to your ticket 3 days ago: http://awesomescreenshot.com/0bf6emyj34
So my response time is less than 15 hours and as stated in our support policy our average response time is up to 24 hours.
You didn’t provide me with the info I requested and just added new reply.
Hi, Can i use this theme to present free ebooks? Regards.
Hello,
Could you please be more specific.
I want to use for eBooks which will be available for free. I will upload and people will read online.
Unfortunately there is no such functionality in our theme. You will need to use third party plugins.
is it hard to delet price and filter by price using css? Will you give support for this?
Please check your previous comment.
No paging in the product page? I have 50 products that display 20 products on 1 page left without paging to display the remaining 30 products.
Hello,
You can enable pagination on the products page in the theme settings.
