76 comments found.
I would like to change the value to placeholder in the contact form, because the value is not very userbility friendly as you would have to delete the “name / email” first before typing something in.
However it doesn’t seem to work if I change it in the code in the contact site. Whereas in the developer mode in chrome for example it shows the intented result. Can you tell me what interfers with this?
Hello,
Take our apologies for the delay. Please remove the Default values of form items: http://prntscr.com/jyzv2j In case you want to use the same form style as on the demo, please enable Contact form 1 style, then change the form text using the theme language file: nailsbar/languages/.pot.
Our tech support team will be glad to assist you with that. Just submit a support ticket at https://ancorathemes.ticksy.com. Thank you!
Regards
Hello!
I get this error message on my page:
A non-numeric value encountered in /home/.sites/245/site8909727/web/wp-content/themes/nailsbar/fw/core/core.reviews.php on line 208
www.nagelinsel.at
What can I do about it?
Ok I wrote this already as a ticket, no need to answer it here. Thanks
Hello,
The issue was connected with PHP version. Our developers have fixed that in the support ticket.
Regards
Hi. I’m having troubles with the Nails theme. I can not install the dummy data. It looked because of allow_url_fopen function was disabled on my server but after contacting our server support team the function was enabled it and the error persists. Errors that occurred during the import process: Error load data from the file ‘http://nailsbar.ancorathemes.com/demo/default/users.txt'. Please, try again!
Error load data from the file ‘http://nailsbar.ancorathemes.com/demo/default/uploads.txt'. Please, try again!
Error load data from the file ‘http://nailsbar.ancorathemes.com/demo/default/theme_mods.txt'. Please, try again!
Error load data from the file ‘http://nailsbar.ancorathemes.com/demo/default/theme_options.txt'. Please, try again!
Error load data from the file ‘http://nailsbar.ancorathemes.com/demo/default/templates_options.txt'. Please, try again!
Error load data from the file ‘http://nailsbar.ancorathemes.com/demo/default/widgets.txt'. Please, try again!
Error load data from the file ‘http://nailsbar.ancorathemes.com/demo/default/ess_grid.json'. Please, try again!
Error load data from the file ‘http://nailsbar.ancorathemes.com/demo/default/revslider.txt'. Please, try again!
Error load data from the file ‘http://nailsbar.ancorathemes.com/demo/default/woocommerce.txt'. Please, try again!
I’ve sent a ticket but I didn’t receive any answer.
Regards.
Carlos
Hello Carlos,
Please check the support ticket reply. The tech support operator requested your website details to help finish the installation.
Regards
Hi, I have problems with the upload of this theme. Every time I get the message “THE LINK YOU FOLLOWED HAS EXPIRED”. What can I do about this??
Hello,
The error you get is connected with server configurations. Please extract the theme archive to wp-content/themes directory in File manager. Then activate the theme in admin panel, Appearance -> Themes. In case you still have any difficulties, please submit a support ticket at https://ancorathemes.ticksy.com. Our tech support team will be glad to assist you.
Regards
oke, thank you. I’ll try it and let it know if it doesn’t work.
Thanks a lot!
Hello, It is possible to add “Call to action” button that would trigger a phone call? All the buttons i found were dedicated for opening new links. I want on button click to trigger a phone call. It is possible?
Thanks.
Hello,
All you need is to put the button link with “tel:”. Here is the example: http://prntscr.com/j8zfl8 In case you still have any difficulties, please submit a support ticket at https://ancorathemes.ticksy.com – and get qualified assistance.
Regards
It works, thank you very much!
You are welcome!
Also one more question, can you please tell me in what file i can find and modify the details regarding the services prices? There is written the word “From” (eg: From $40) and i want to change this word.
Thanks
Hi,
You may translate “from” text using the theme language file: https://ancorathemes.ticksy.com/article/9673/. In case you still have any further questions, please submit a support ticket at https://ancorathemes.ticksy.com – and get qualified assistance.
Regards
I am not interested in a full translation, i just want to modify that word. Being just a single change i don’t want to make things more complicated using PO files. Can you please specify in what file a can find the “From” word so i can modify it?
Thanks
Yes, sure. This is line 65 of nailsbar/shortcodes/trx_basic/price-block.php file.
It works, thank you!
You are welcome!
Im having some trouble with the header logo size. Ive tried several diff. dimensions and they’re all still too small…even when I choose the max. media size.
Hello,
Please change the logo height in Theme Options -> Header -> Logo height: http://prntscr.com/j6cidh In case you need to make the logo size bigger than max-height 100px, please submit a support ticket at https://ancorathemes.ticksy.com – and get qualified assistance.
Regards
Hi, I have a pre-sale question….Is there an option to apply a Parallax scroll/backgrounds to sections on the site?
Hello,
We appreciate your interest in our theme! There is “stretch row” and “parallax” options in Row settings: http://prntscr.com/j4rnhk They are managed using visual Composer. This is how Testimonials row is built: http://prntscr.com/j4ro2p In case you need some specific parallax options, please provide the screenshot illustrating that in Pre-sales ticket at https://ancorathemes.ticksy.com/. Our tech support team will be glad to clarify that for you.
Regards
Why when i import demo data, all my picture has a logo in its. How can i remove it ?
Hello,
The demo images are copyrighted to their respective owners, therefore you see a watermark over the images. This information is available on the item description page. Our tech support team can send you the list of image ids from depositphotos.com so you could download them and use on the site – just submit a support ticket at https://ancorathemes.ticksy.com. Thank you!
Regards
Hi,
Im having a little trouble with the Menu header for the Home page on my website… It is there when you first enter the site, but if you go to another page of the site and come back to the home page, the Menu in the header disappears. I am trying to figure out why that is happening and fix it. Please help
Hello,
Please provide your website details in the support ticket at https://ancorathemes.ticksy.com – we will be glad to assist you with that. Thank you!
Regards
For the Product Category. I do not see the product that i purchased in the drop down menu
The theme is available in the list of categories, after “Hypnotherapy” theme. Please have a look: http://prntscr.com/iodkub
Hi, I have a problem with the color theme that I created (“imago”). Did not work.. why ? 
Theme created: http://www84.zippyshare.com/v/BX0E7sdU/file.html Page: http://www.imagonew.pl
?
Hello,
I can see your new color scheme on the site: http://prntscr.com/idiu6u Please clear your browser cache.
Regards
Hi,
Is this theme compatibility with Woocommerce 3.2?
Best regards,
Hello,
We appreciate your interest in our theme! It is compatible with Woocommerce 3.2 Feel free to use it.
Regards
Hi i just bought the theme and i’m interested where to get the photo?
Hello,
Our tech support team can provide you with the list of used image ids from depositphotos.com Just submit your request at https://ancorathemes.ticksy.com. Thank you!
Regards
Hi there,
is it possible to disable the shop? I am not using it but i still have the “logout” button on the mobile version
Hello,
In order to disable the shop on the site, deactivate and delete Woocommerce plugin. Logout button is a part of the theme. You can disable login/logout in mobile header editing nailsbar/templates/headers/header_1.php file (depending on the header style you use): http://prntscr.com/i26vuc
Our tech support team will be glad to assist you with any further questions, just submit a support ticket at https://ancorathemes.ticksy.com. Thank you!
Regards
Hi ! I tried to update your theme but it didn’t work. The page turn into a “413 request entity too large” page. Could you help me please ? Thank’s
Hello Celine,
We checked your website for Latelier and found no issues. In case you still have any difficulties, please submit a ticket at https://ancorathemes.ticksy.com.
Regards
Hi, thank you for your answer. I can’t submit a ticket because my support is over now. But I just need to update your theme, i don’t think I need to buy 6 months support just to update the theme. The home page doesn’t turn in a 413 request entity too large, is the page i use to upload the theme to do the update. Best,
Try uploading the theme via FTP. The error you get is connected with server configurations. Please check the following guide: https://wordpress.org/support/topic/413-error-request-entity-too-large/ In case you still have issues, please submit a pre-sales ticket – this does not require purchase code verififcation.
Regards
Trying to load Dummy Data and I get these errors:
Error load data from the file ‘http://nailsbar.ancorathemes.com/demo/default/users.txt'. Please, try again! Error load data from the file ‘http://nailsbar.ancorathemes.com/demo/default/uploads.txt'. Please, try again! Error load data from the file ‘http://nailsbar.ancorathemes.com/demo/default/theme_mods.txt'. Please, try again! Error load data from the file ‘http://nailsbar.ancorathemes.com/demo/default/theme_options.txt'. Please, try again! Error load data from the file ‘http://nailsbar.ancorathemes.com/demo/default/templates_options.txt'. Please, try again! Error load data from the file ‘http://nailsbar.ancorathemes.com/demo/default/widgets.txt'. Please, try again! Error load data from the file ‘http://nailsbar.ancorathemes.com/demo/default/ess_grid.json'. Please, try again! Error load data from the file ‘http://nailsbar.ancorathemes.com/demo/default/revslider.txt'. Please, try again! Error load data from the file ‘http://nailsbar.ancorathemes.com/demo/default/woocommerce.txt'. Please, try again!
Tried many times.
Also going to add that I have wiped everything clear multiple times, fresh install of wordpress multiple times, using latest version of both wordpress and O’nails, raised php memory and upload limits, really running out of options here.
Hello,
Please enable allow_url_fopen on the server. Then the import will be successful. In case you still have any issues, please provide us with your website details in a ticket at https://ancorathemes.ticksy.com. Thank you!
Regards
I uploaded nailbar.zip to wordpress and the demo content is mostly working accept for when I click on “book appointment”. I get the 404 error when it tries to load “website url/appointment”. How do i fix this?
Hello,
Please make sure that Booked plugin is installed in Plugins. The page is created using Booked Calendar element of Visual Composer: http://prntscr.com/gv2rif In case you have any difficulties, please submit a support ticket at https://ancorathemes.ticksy.com/. We will be glad to assist you.
Regards
Hello how do I update the favicon for the site?
The favicon is uploaded to the Wordpress root directory.
I am trying to submit a support question via the Theme’s Support site that I bought for, but the site doesn’t have any category for my theme where I can place my question under: https://ancorathemes.ticksy.com
Hello,
O’nails category may be after “Massage therapist” or “Melody” theme. Here is the screnshot: https://prnt.sc/gsmsom You can anyway submit the ticket to the Pre-sales category, just mention your purchase code and theme name. This does not require purchase code verification. Thank you!
Regards
Hi I am interested in purchasing your theme. However I have 2 questions. Will I be able to customize the theme’s Color? Also, will I be able to use the demo to build off of?
Hello,
We appreciate your interest in our theme! 1) The theme “Fonts and colors” section allows you to customize the color scheme in admin panel. 2) The theme has One-click import option allowing you to import all the demo data and make the website look as on the demo. Our tech support team will be glad to assist you with any difficulties you face.
Regards
Dear Customers,
In case you have issues accessing our support website https://ancorathemes.ticksy.com, feel free to contact the support operator directly via email at julia.themeforest@gmail.com specifying your purchase code.
Please take our apologies for any inconvenience caused.
Regards
