1114 comments found.
I CAN’T SEEM TO DELETE MY COMMENT, SO PLEASE JUST DISREGARD…I FOUND WHERE IT’S HIDING.
Hi, I installed your theme ages ago, but had to wait until the client was ready to make a start on the site build.
Now when I go back to try and put content on the pages, the ‘edit’ page is blank…no template builder visible at all. 
The site still shows content on the front end though?
I’ve updated the theme, wordpress, tried deactivating plugins…nothing seems to help.
What am I doing wrong please?
Hi, It’s great to hear you got it sorted out! If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
Hello, we can chose header style from 2 design in the header option, but how we can create a new header style design. JUST 2? Thank you.
Hi,
Yes, you have only those two options with logo position variations. If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
Hi,
I have a problem with iframe youtube in this theme, this is the website: http://romind.stg.erka.ro/about-us/ on the bottom I have youtube embed and when play the video and make fullscreen the video is not visible corectly.
Thanks,
Hi,
Can you provide us a WP login via the form on our profile page https://themeforest.net/user/stmcan so we can check the issue? Thank you.
Hi Team…Really love the theme, it’s so flexible it works for almost any build I do. i want to report a bit of a bug with it however. this is regarding portfolio categories. I noticed that if I try to sort by category, if i have the number of portfolio items set to a number that is LESS than the number the portfolio item falls in in it’s chronological order, it will only display those portfolio items in pages 2 or 3 of the portfolio items. In order for me to get it work right I must increase the number of visible portfolio items to be larger than the number of portfolio items I have. Then they will all display on one page. I hope this makes sense. Please have a look at what I mean my staging site is here
http://e57.8b6.myftpupload.com/#installationsI have set the number of portfolio items to display as 12. You will need to go to page 1 and 2 to see items in the 2016 category. and you will need to go to page 3 for items in the 2015 and archive category.
If this is by design, I need there to option to hide the “Show All” category and set a default category to display.
Please advise
Hi,
Yes, as you noticed the filter navigation and the pagination don’t make sense when used at the same time.
Just wrote a custom function for you that removes the filter all link and filters the first item on the page load. Put the function to the end of the functions.php to apply. Here is the function https://gist.github.com/rtthemes/411d5dcd92e76666cf64d10b8ef1d280
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
Hello,
In the page product I have 4 free tabs, how can I add more tabs. I need 6 tabs for page product.
Thanks,
Hi,
The only way is editing PHP codes in several files and it is not an easy job. Also, I don’t recommend to add more tabs as there is not enough space. If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com Thanks for purchasing our themes. Best Regards
Hi,
I am programmer, please tell me where is the file, I find in file single-products-content ($tab_count=4;) , but is not working when change to 6.
Thanks,
I found the code, and it’s work.
Thanks,
The source of the problem: hosting updates. Error corrected.
Hi, Glad to hear you have managed to solve it. Please do not hesitate to ask if you have any further questions by opening a support request on our support forum at http://support-rt.com Best Regards
Hello,
I have a problem on the product page, on the left sidebar is not collapse the menu where is the product associated http://romind.stg.erka.ro/products/earthing-device-for-lv-insulated-overhead-lines/ This is associated to low-voltage but the sidebar menu is not collapsed..Thanks,
Hi,
The product categories widget only points the current category when it is on a category page like this one http://romind.stg.erka.ro/category-products/low-voltage/
This one is a single product page http://romind.stg.erka.ro/products/earthing-device-for-lv-insulated-overhead-lines/ and a product can be assigned more than one categories. So, this is how it works.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
how can i remove the search bar at the top?
Hi, You can disable this option https://cl.ly/1C1v1C1M3L0X/Image%202018-01-09%20at%209.05.09%20PM.png inside the header options.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
hi, I get a white underline in text transition on layer slider. Its shows up on the homepage, but not on the layer slider editor, So i figure it must be theme’s css. What’s the fix?
Hi,
Can you please provide us your website URL? You can contact us with the form on this page https://themeforest.net/user/stmcan if your URL is private.
hi, here’s the link : http://fbad27dd.ngrok.io/
I have purchased and updated layer slider, but the problem exists with the prepackaged version as well.
Hi, The link seems broken, can you confirm it, please?
it was on for most of the day as it will be for today.It is virtual local. If you take more than one day I can let the pc on for the night.
Hi, It is still offline for me. Can you please create a new thread on our support forum, we could be faster then http://support-rt.com
Hi, honestly your support forum doesn’t work right, keep getting 404 pages on my tickets. I give you new address and leave it on for the night. http://39146fb6.ngrok.io/
Hi,
There is a class name “line” that conflicts with the theme’s line css. Here is the solution;
.ls-wrapper .line {
border: none;
margin: auto;
}
put the code into Customize -> Additional CSS to apply to your website.
Thanks a lot mate. Worked like a charm.
Hi, we renewed the support for our licence. And we already registered in you support system, but we lost the password for it and do not have access to registration email. How can we restore the access to your support site?
Hi,
Please contact us via the form on this page https://themeforest.net/user/stmcan and provide us your purchase code, then we’ll reset your account. You can also include your question in the message. Best Regards
hi, do I need to renew the licence to get the help from support?
Hi,
Please register our support forum at https://support-rt.com, we don’t require to renew support for bug reports or quick “how to” questions. Best Regards
Hello, this is my website: http://bit.ly/2jkzEtc How to fix it? https://imgur.com/a/wvflE
Best regards Peter
Hi Peter,
You can use this custom css code;
.widget_nav_menu ul li a {
max-width: 94%;
vertical-align: top;
}
put the code into Customize -> Additional CSS box to add your site.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Best Regards
Hi, what kind of license do I need if I’m planning to use the theme for a small company website (general information like history, what we’re doing, who we are,...) but part of this website will be also a section about a software product we offer. A user is able to get all information for free (no login or anything else required). He will find a few information about our company services related to the software and he even can request a trial version. Thanks.
Hi,
Regular License will be enough for your project. Please feel free to ask if you have any further questions. Thank you for interesting in our themes.
Best Regards
Hi, can i add instead of the search bar on the Header a button which will read “Book online”?
Hi,
You can use this function for a custom button https://support-rt.com/forums/topic/tutorial-add-a-button-to-the-top-bar/
Hi,
I purchased and downloaded the RT-Theme 18 (WordPress) but it contains PSD of only home page. How can i get the PSD’s of the other pages?
Thank you in advance,
Ercin
Hi, We have replied your question on the forum https://support-rt.com/forums/topic/missing-psd-files/
Hi I just updated to the latest version of the theme, Version: 1.9.9.2 but the LayerSlider WP v6.1.0 still gets the following error.
An error occurred while updating LayerSlider WP: Update package not available.
How i can update the plugin please Thank you
Hi,
There is a bug in Layer Slider update. You can delete the plugin then install again via Appearance -> Install Plugins.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Best Regards
Hello, I have installed this theme and configure… but only on the page blog not appear the breadcrumbs, why ? In the Blog options on the select “Default Blog Page Breadcrumb Path” i have selected Latest news page, and selected homepage but nothing… the breadcrumbs is blank all the time.
Thank you,
Hi,
We couldn’t replicate the issue! Can you please provide us website url and move this question to our support forum at http://support-rt.com Thank you
Hi guys,
While checking PHP 7 compatibility on SiteGround server using their plugin SG Optimizer, I get following errors which prevent switching to PHP 7 for the website:
FILE: .../wp-content/themes/rttheme18/woocommerce/single-product/up-sells.php
FOUND 1 ERROR AFFECTING 1 LINE
55 | ERROR | Using a call-time pass-by-reference is deprecated since PHP 5.3 and prohibited since PHP 5.4
FILE: ....../wp-content/themes/rttheme18/woocommerce/single-product/related.php
FOUND 1 ERROR AFFECTING 1 LINE
59 | ERROR | Using a call-time pass-by-reference is deprecated since PHP 5.3 and prohibited since PHP 5.4
FILE: .../wp-content/themes/rttheme18/woocommerce/cart/cross-sells.php
FOUND 1 ERROR AFFECTING 1 LINE
59 | ERROR | Using a call-time pass-by-reference is deprecated since PHP 5.3 and prohibited since PHP 5.4
Any eta on fixing the above issues, please? 
Kind Regards
.
Hi,
It is related to WooCommerce template files and you can ignore those messages according to our test and this https://github.com/woocommerce/woocommerce/issues/13776
We have tested the theme with PHP 7+ it is safe to upgrade your PHP version.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Best Regards
Cheers.
Hi, how can I update Visual Composer? WP says me that this plugin is not activated and so I need a specific license for that. But from what I understood, the license would have been come alogn with the Theme I just bought
Hi,
This theme doesn’t come with Visual Composer. Are you sure your theme is RT-Theme 18?
