39367 comments found.
Hi, There is some bug on Theme Option: i can’t see anything under Menu. My wordpress is 4.9.1 and my theme 5.2.2 to 5.3.1. I did update the all plugin. My support license has expired. I cannot open any ticket. Do I have to wait to new wordpress version?
And my theme languages is Turkish
Hi there
That is down to one of two things. (1) WordPress was updated but the theme was not updated to Avada 5.3.1, or, (2) The theme and WordPress were updated however a confirmed WordPress Core language file bug is the root cause as explained in detail in this help file -> http://bit.ly/2B930Sm
Also to add, these are our detailed update instructions. Ensure the you follow the update instructions carefully when updating.
Updating from an old version of Avada? -> http://bit.ly/2pPNngZ
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Fusion Patcher -> http://bit.ly/1QSd8Ol
Avada Change log -> http://bit.ly/1EK5mAg
Something else that is important is to also ensure any patches that our team releases between update cycles are applied as part of ongoing maintenance for your install and always clear your cache plugins post update
Patches are applied at the click of a button as explained in this help file -> http://bit.ly/1NAWVwM
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
do any of the demos contain the new Full Screen Scrolling Sections?
Hi there
Scroll down this demo page to see it in action -> http://bit.ly/2ixrih9 – and we do have a demo showcasing this, coming soon
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hi same problem as @Markowhich – Fusion builder not working properly. When opening any container for edits, I get stuck. The save and cancel button not working. The only way to get out is to lose your work and reload page or ESC – highly frustrating. I updated to Wordpress 4.9.1 as well.
Hi there
That is down to one of two things. (1) WordPress was updated but the theme was not updated to Avada 5.3.1, or, (2) The theme and WordPress were updated however a confirmed WordPress Core language file bug is the root cause as explained in detail in this help file -> http://bit.ly/2B930Sm
Also to add, these are our detailed update instructions. Ensure the you follow the update instructions carefully when updating.
Updating from an old version of Avada? -> http://bit.ly/2pPNngZ
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Fusion Patcher -> http://bit.ly/1QSd8Ol
Avada Change log -> http://bit.ly/1EK5mAg
Something else that is important is to also ensure any patches that our team releases between update cycles are applied as part of ongoing maintenance for your install and always clear your cache plugins post update
Patches are applied at the click of a button as explained in this help file -> http://bit.ly/1NAWVwM
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
what is going wrong with avada theme ? i change one setting and now my header wording but i never touch anything …. yes it have tons of ISSUE on new version … means current update (5.1.6 to 5.3.1 screw up everything).
Hi there
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
There are not tons of things wrong with Avada or the 5.3.1 update, if there was we would know about it. Likewise, if we do address an issue, we do it immediately and send out a patch
Patches are applied at the click of a button as explained in this help file -> http://bit.ly/1NAWVwM
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Yes it does …. after update, it screw up my site ….... patch ? did it make any change ? read comment here, i think u see tons of NO ISSUE after update ….. hahaah
Hi there
If you need assistance please engage with our support team, we are here to help
To clarify and reiterate, the update process is perfectly fine. There are two scenarios related to WordPress, which do require you to update the theme.
(1) WordPress was updated but the theme was not updated to Avada 5.3.1, or, (2) The theme and WordPress were updated however a confirmed WordPress Core language file bug is the root cause as explained in detail in this help file -> http://bit.ly/2B930Sm
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
One more question: is there any Category page template ? would prefer category page look like Blog Grid template ….
Hi there
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
When I click on the edit button for most code blocks they do not work. I get the following error in the console:
This is what it looks like…
BEFORE
AFTER
Hi there
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
There is some bug on Theme Option: i can’t see anything under Menu -> Main menu and Blog -> General blog, it just appear blank page …. i just check out, not only that two page, plenty of page i can’t see …..... means current update (5.1.6 to 5.3.1 screw up everything).
solved
Hi there
Glad that this is resolved for you and thanks for letting us know
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
I keep got this error when I installed the theme and when I installed the plugins: Warning: Error while sending QUERY packet. PID=39056 in /home/flores13/public_html/wp-includes/wp-db.php on line 1931. And the people at webhostinghub have no idea what it is.
Hi there
That is a server specific error and not theme or plugin related. Please contact your hosting provider, provide them with the error output
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
After updating the Wordpress this morning, the fusion builder not working properly. When opening any container, you get stuck there. The save and cancel button not working.
Hi there
That is down to one of two things. (1) WordPress was updated but the theme was not updated to Avada 5.3.1, or, (2) The theme and WordPress were updated however a confirmed WordPress Core language file bug is the root cause as explained in detail in this help file -> http://bit.ly/2B930Sm
Also to add, these are our detailed update instructions. Ensure the you follow the update instructions carefully when updating.
Updating from an old version of Avada? -> http://bit.ly/2pPNngZ
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Fusion Patcher -> http://bit.ly/1QSd8Ol
Avada Change log -> http://bit.ly/1EK5mAg
Something else that is important is to also ensure any patches that our team releases between update cycles are applied as part of ongoing maintenance for your install and always clear your cache plugins post update
Patches are applied at the click of a button as explained in this help file -> http://bit.ly/1NAWVwM
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Although Avada was up to date, I uploaded the latest version of Avada manually and the problem solved. Thank you.
Great news, thanks for letting us know 
I have an error message “there was a problem with your action. please try again or reload the page”. when I save the theme option. what is a problem?
Hi there
Please check and make sure that your theme, plugins and WordPress version are updated to the latest
These are our detailed update instructions. Ensure the you follow the update instructions if you need to update
Updating from an old version of Avada? -> http://bit.ly/2pPNngZ
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Fusion Patcher -> http://bit.ly/1QSd8Ol
Avada Change log -> http://bit.ly/1EK5mAg
Something else that is important is to also ensure any patches that our team releases between update cycles are applied as part of ongoing maintenance for your install and always clear your cache plugins post update
Patches are applied at the click of a button as explained in this help file -> http://bit.ly/1NAWVwM
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
1.) The patch 415977 works poorly. Pages do change, but the number between ‘next’ and ‘previous’ doesn’t change after 5, and on page 7 it vanishes completely.
2.) Also the Lightbox update has a possible bug. If you open a blog image on a Android phone – close the image by touching outside the image – and if the place where you touched had a image underneath it – then the Lighbox opens again. Very annoying.
3.) Also, if you read a blog post on a phone or on a tablet – then swipe fast back to top – the top area of the article image is left under the header.
None of these problems didn’t happen with 5.2.1, and I’m probably not the only one suffering from them. Please, check them out properly.
Hi there
For point 1, there is no issue there and I have just run yet another test against that and the pagination works perfectly -> https://d.pr/i/Z7BHPM – we would need to take a closer look at you install, to help
For points 2 & 3 we will need specifics in order to test and verify this accurately, so please create a support ticket using the link below and our team will gladly help
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Nah, I’ve rolled back to 5.2.1. I’ll let others to worry about these for a change. I’m confident that others have these problems as well. It’s not the first time that my findings have led to a implemented wider fix. It just a matter of believing the bugs to exist in the first place.
Hi there
That’s fine if you don’t want to provide any supporting info. We will see if we can replicate this somehow
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
I am having speed issues on site load, I can’t tell if this is the site itself or the theme or the server environment. Here is a link to speed results, can you shed any light on this? http://bit.ly/2Brw07r
Hi there
I can see that you site does need optimization. Start with optimizing your image, make use of a solid cache plugin can further enhance your sites performance / Make use of the Avada CSS & JS compiler. The positive is that your server does have GZIP enabled, which is always needed.
Our largest demo, the Classic demo has excellent speed scores -> http://bit.ly/2jFsEGK – https://d.pr/i/kgxiqA
PageSpeed Score A(99%) – YSlow Score A(90%)
- One option to work with is the Avada CSS & JS Compiler. It removes all css from the head file. Turn it on to compile the dynamic CSS into a file. A separate file will be created for each of your pages & posts inside of the uploads/avada-styles folder. There is also a dev mode option to turn on or off. By default all the javascript files are combined and minified. Activating developers mode will load non-combined and non-minified javascript files, which is used for development only. This will have an impact on the performance of your site -> http://bit.ly/292wUxN
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Please tell me what controls the color of the form borders in the checkout pages? Is custom css needed to change the color?
Hi there
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
so you want me to open a support ticket for a such a simple question
Hi there
Yes please, that is exactly what I want you to do. What you are asking is not controlled by Avada -> https://d.pr/i/EUQmyc – it is Woocommerce specific and a snippet of custom CSS would be needed. Create a ticket, specify what you are referring to so that it is clear and we will gladly help
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hi, I wanted to thank you for the great theme and tell you how much I am enjoying using it. I also have a quick question… I need a pop up window that loads when the home page comes up to prompt for a newsletter sign up. Can the Avada modal window be set to open upon launch? If not do you have a plug in recommendation that has been tested with Avada for compatibility?
Thanks Joe
Hi there
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Right now there is no option that will auto generate a popup on page load, I suggest that you use a 3rd party plugin for that
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hello, Thanks for your great template, I love it! I have few questions please: - on portfolio, I need to customize the 2 links (to activate or to unactivate, it depend of the situation) the “zoom” and the “link”. Is it possible? - where can I change the typography of the floating menu? Thanks and have a nice day!
Hi there
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hi, did you change something in Avada? I just updated to the latest version and shortcodes I’ve set up in functions.php are not being executed in any of my posts.
and to clarify, I am putting the shortcode in functions.php of a child theme.
these are custom shortcodes, instead of executing them, it’s just showing the plain text of the shortcode.
nevermind got it working
Hi there
Ah good, glad this is resolved for you and thank you for letting us know
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
PLEASE HELP. I updatet to newest version and now nothing working anymore. I get just white screen. When i deactivate in the Plugins (FTP) Fusion Builder site is working. But i can not update to newer version in backend just come white screen when i click on update. Same for fuscion core !! Please help asap.
now its working. But its complicated: I had to set fusion builder and fusion core as ´test´ in FTP than i had first to update fusion core, after that i had to update fusion builder and than i deleted the old fusion builder and fusion core – test files in FTP.. why that happend?
Hi there
That will have happened if the update was not run correctly, or possibly a missing file. What I would suggest is that you create a support ticket using the link below so that our team can take a closer look at your install and settings
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
I would like to know how everybody else is using this theme. Please showcase here…
Hi there
You are welcome to checkout the showcase here -> http://bit.ly/1QDoma5
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Am trying to update to the latest version but am getting this error when trying to go to admin panel, and the front end is blank screen:
Fatal error: require_once(): Failed opening required ’/home/domain /public_html/wp-content/themes/Avada/includes/class-tgm-plugin-activation.php’ (include_path=’.:/opt/cpanel/ea-php71/root/usr/share/pear’) in /home/domain/public_html/wp-content/themes/Avada/functions.php on line 210
i had to downgrade till this issue solved.
any idea when you could solve this issue?
Thanks
any idea please?
Hi there
That fatal error will be due to an incomplete update. Please make sure that you follow these detailed update instructions when updating
Updating from an old version of Avada? -> http://bit.ly/2pPNngZ
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Fusion Patcher -> http://bit.ly/1QSd8Ol
Avada Change log -> http://bit.ly/1EK5mAg
Something else that is important is to also ensure any patches that our team releases between update cycles are applied as part of ongoing maintenance for your install and always clear your cache plugins post update
Patches are applied at the click of a button as explained in this help file -> http://bit.ly/1NAWVwM
You have valid Avada Grandfathered support -> http://bit.ly/1SwDKpe and if you need assistance please create a ticket using the link below and our team will gladly help
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Thanks i will try the above step, and if it’s not worked i will open a ticket.
Thank you
Well, i’ve finally bought this “theme” just for the sake of buying it! (Of course, the “Cyber Monday” discount was a motivation… )
I think you should come up with many more pre-designed configurations to even further boost your sales.
That said…
What are the new demos for, you name it!
Please go ahead and configure as much as you can!..
No one has time to go further… Since you’ve been making this theme and claiming that this is a “fit for all” solution, go ahead and bring some more demos… like… you guys, bring in the rest please…
Swiss knife of all, that’s what you sell
How come?
Hi there
It is by choice and intention that we only release professionally designed demos that are focused on quality over quantity, 5 just released with Avada 5.3 and new ones coming. Demos only showcase a fraction of what is possible with Avada, the rest is up to the user and the only limit is he imagination.
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
OK, thank you.I will further explore the theme.
Hi there
Thank you, we do recommend that you get to know Avada and the Advances Options Network
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
