13536 comments found.
Please fix this errors asap syncislam.com/courses page content duplication Quiz repeated starting option…
Hi Yusuframzadc,
I didn’t see the courses page issue. It might due to your previous custom changes on this page. Please try to clear cache and check again.
About the quiz on mobile, please give us some bit more time.
Courses page fine now but please work on quiz asap
Thanks
Hi Yusuframzadc,
It’s quite complicate so please give us some more time.
Hello Ken Any update on my issue.?
Hi goocha_charan,
You requested for some custom changes, please give us some more time.
Sure Ken, Hope you come with all the solution ASAP. We will be waiting.. Thank you.
Hi goocha_charan,
I will keep you an update soon. Thanks for the patience.
Hello Ken! Can you advise – what cache plugin is the best for this theme ( no coflicts, fast work … ) Thanks!
Hi pandap,
W3 Total Cache 
I can set it up on your site if you want 
, just let me know.
On the certificate there’s the option to add the “login name” and the “display name”. I’d like an option to add a “user ID number”. 1. What’s the best way to add this option to create automatic customer account numbers to Learnpress / Eduma Theme?... and 2. If the account numbers are possible what’s the best way to add them to the LearnPress certificate?
Thanks so much for a wonderful theme as well as all of your help.
Hi bobbybowden,
Please send me a request to candy@thimpress.com with subject “bobbybowden – Eduma Support”
I emailed you a couple of days ago.
Hi bobbybowden,
I got your email. I’m checking it
Hi,
When I want to install a demo template or plugins, after having approved “Allow ThimPress to connect with your account ?”, I have this message: “Send the system API instead of the error.” Please try again later “. Yet, I have the application “Thimpress” that appears on “Envato API”. I don’t understand what is the problem.
Thank you in advance for your help !
Hi AmX971,
Do you use another account to purchase the theme? Not “AmX971”, right?
Please let me know so I can find a solution
Hi Ken195,
I already bought the theme on this account :/ . My problem is on the theme “ELearningWP”. I just saw that I am on the comments of “EducationWP”.
Hi AmX971,
I think there is a misunderstanding here. Can you go to http://themeforest.net/downloads and give me a screenshot, about your downloaded items?
I did the screenshot. How can I send it to you?
It’s done.
Hi AmX971,
You purchasing eLearningWP theme, this forum is for EducationWP theme , they’re different.
In this case, can you discuss on https://themeforest.net/item/lms-wordpress-theme-elearning-wp/11797847?s_rank=15 or join the forum https://thimpress.com/forums/forum/elearningwp/
Yes, I saw that after. Thanks a lot for your help Ken195.
Can I make no show for courses till the user make login, and if there ability to make users specific to some courses only can’t show the other courses?
Hi mediacoreadv,
Please send me a request to candy@thimpress.com with subject “mediacoreadv – Eduma Support”, we will discuss more about that.
Hello Ken, there are 21 days and I still have the same problem! Instructors can not access their courses! 
Hi nacientifico,
So sorry to hear that. The conflict is quite complicated. Please give us 1 more day.
Pre-Sale Question:
Hello my server is Hostgator – and it has limits (PHP Settings that Cannot be Changed). Can the template work with these limits? or do I have to hire other server?
safe mode = Off (cannot adjust) memory_limit = 256M (MAXIMUM) max_execution_time = 30 (MAXIMUM in seconds) max_input_time = 60 (MAXIMUM in seconds) post_max_size = 64M (MAXIMUM) upload_max_filesize = 64M (MAXIMUM) enable_dl = Off (cannot adjust)
in woocommerce my state says:
http://www.soymujerplena.com/estado.jpgHi CarlsSantana,
Yes. Our theme can work well with this server
I already bought the template. but it marks error. I can not install the demo.
[Import Demo Content] The import demo content failed! with code #002_SERVER_ERROR.
Yesterday I sent a support ticket with the access data. Can you help me configure?
Hi CarlsSantana,
Please send me a request to candy@thimpress.com with subject “CarlsSantana – Eduma Support”, I will make sure it working fine.
thank you, send the mail.
Working on it
Another question. I’m interested in the style of this template on my EDUMA page. For the characteristics of EDUMA. Or are they the same?
https://coaching.thimpress.com/demo-bussiness/that I have to do? Can you mix the styles? Do I have to buy the other one and insert it?
Thanks for your time
Hi CarlsSantana,
That demo is belonged to Coaching theme. And those styles cannot be mixed
If you buy Coaching theme, you cannot use Eduma theme anymore. Please consider.
Hi CarlsSantana,
Please check the email too.
thanks, I have not received any mail.
Hi, I will develop a video (educational) suscription based webpage – The suscription will allow to see an specific video on a limit period (no allow to download), just see it online. Is that possible with you theme ?
Hi gzelasco,
On limit period and not downloadable , sorry but right now we don’t have those options.
Please let me know if you have any further questions.
Hi, i face this problems many times which is when trying open page with visual composer it didn’t open correctly also after install thim core updates i found site not working correctly pls check , i sent u my login before ,thanks
Hi mhhammam,
I’m gonna check your site.
ok waiting u and pls want know what are the reasons for what happened
Hi mhhammam,
I didn’t see this issue , tried several time. Can you check again, and share a screenshot about the bug?
i sent u mail with screen shot pls check ,thanks
Hi mhhammam,
Checking…
Hello Ken, Did you check the problem. are you working on it?
Hi goocha_charan,
I will let you know once it’s done.
QUESTION FOR NEXT TIME WHEN SYSTEM IS FINE : do you suggest to go and updates plugings via your theme /plugins.. update or directly with the plugin wp tap?
Hi Maytar,
Actually, they are the same. Your site is in processing, please hold your actions
Ken I sent email today check. that would be the last. NOTE it is showing on he system again “update the woocommerce”. this really frighten me. please check if this update need to be done and you missed somehow?
Hi Maytar,
I’m working on it. And I will make sure the update will work well.
We are running into Eduma Version: 3.1.6 but it is showing it needs to be updated to Eduma Version: 3.1.9.1 Do I have to Update to have it work better and smooth?
Hi Maytar,
I’m processing the update (WP 4.9.1, Eduma 3.1.9.1 and those plugins).
home page doesnt let me make any edit whenlogin when edit it is totally in blank.
login and check home page see when edit is completely in blank, nothing show up https://........com/wp-admin/post.php?post=6648&action=edit. I hve done some research and it shows in some that might be a theme compatibility… please help us to resolve this the sooner possible here the screenshot when I tried to edit home page it shows blank: https://www.dropbox.com/s/b4ldvvf1urxcy76/screen-2.JPG?dl=0
Hi Maytar,
I’m working on it.
Hi Maytar,
I turned the debug. There is a wrong function in your current WP (WP4.7). It’s too old. We need to update the system. We have to. Just send an email to you. Please check.
let me know once its done. here is 11 pm and I need this to be resolved the sooner possible please. being working the whole day trying to find a solution.
Do what you think is necessary. You are the boss. thats why we set what we set have it done all once for all please
Hi Maytar,
Understand. I’m processing the update.
Ken I got an email from tai foobla.. make sure you know what they are doing, everytime they do something they dont care and do things without caring too much, and something goes wrong. I TOTALLY TRUST ON YOU nobody else.
Hi Maytar,
It’s my email. And I’m personally working on your site now.
Hey Ken, I hope you’re well!? I seem to have lost the ability to edit the image and footer menu items on my site…http://socially-acceptable.com/ can you please check out for me and let me know where these widgets have gone? thanks
Hi emilyjades,
Just checked your site. Some plugins were outdated. I just updated them all
Please check your Customize again and let me know
Thank Ken. Still can’t see where to update them though – it doesn’t appear tp be under customisation or widgets section.
No. Its the footer widgets – so updating the logo on the left side and also adding a fourth menu item…
Hi emilyjades,
Here you go http://socially-acceptable.com/wp-admin/widgets.php
- We are running into WordPress 4.7.5 should we move and update into WordPress 4.9.1 yet? Or not just yet and wait until you done with the changes we need first? advise the sooner possible.
- We are running into Eduma Version: 3.1.6 but it is showing it needs to be updated to Eduma Version: 3.1.9.1 Do I have to Update to have it work better and smooth?
- Woo Commerce update need to be resolved. not sure what is the best way your theme update or wp tab update, here the scenarios showing: Update via your theme: theme it is showing me to update “WooCommerce Update An e-commerce toolkit that helps you sell anything. Beautifully. By Automatic.”
or
Update via wordpress plugins tap: where is showing: You have version 3.2.3 installed. Update to 3.2.5. View version 3.2.5 details. Compatibility with WordPress 4.7.5: 100% (according to its author) Compatibility with WordPress 4.9.1: 100% (according to its author)
...” I am afraid to update woocommerce and make any incompatibility, last month we updated woocommerce and it was a whole mess with the incopatibility with the theme and had to pay $150 to the hosting to revert the system back, I am not sure if update woocommerce just yet or what is the safe via to do it if your theme update or wp via. please adivse and help assap.”
- loging and check home page see when edit is completely in blank, nothing show up https://........com/wp-admin/post.php?post=6648&action=edit. I hve done some research and it shows in some that might be a theme compatibility… please help us to resolve this the sooner possible
here the screenshot when I tried to edit home page it shows blank: https://www.dropbox.com/s/b4ldvvf1urxcy76/screen-2.JPG?dl=0
QUESTION:
do you suggest to go and updates plugings via your theme /plugins.. update or directly with the plugin wp tap?
by the way I like the new way you have your theme organized.. just remember I dont need any learn press courses or memberships pro.. we are using completely the woocommerce addon and pllugin for our transactions.
Hi Maytar,
I strongly recommend updating the whole system (WP core 4.9.1, the theme and those plugins).
About WooCommerce update, I see you are using some other WooCommerce addons, and a conflict may happen. But we have to face it, try to find a solution to resolve the conflict, and I will try the best to help you with that.
So, we will need to work together. Please send me a new email to candy@thimpress.com with subject “Maytar – Eduma Support”, we will start the process.
Try to respond all my questions on thise tap please other wise I will have to type one by one separate. its important for future confusion and guidance.
Hi Maytar,
Yes sir. But we need to update the system first. Please discuss with me via the email.
Hi Ken.
I’ve noticed that the [you may like] courses only display 1 on mobile view which results in the same course being displayed on all related courses, Can we control this more or display more on mobile view?
Hi Sparql,
Thanks for the report. I have checked and see the issue now. Our team is trying to find a solution . I will keep you an update soon.
Thank you! Please let me know.
Hi Sparql,
We will fix it in the next Eduma update. Please wait for it.
Thank you.
Thanks, Is there an estimated date for release?
Hi Sparql,
1 or 2 next days
Hi Ken, Any update?
Hi Sparql,
We have some things more to add to the update. We will need some more time.
If you want the option now, I can temporary set it up on your site. Just give me the site access to candy@thimpress.com with subject “Sparql – Eduma Support”.
Hi Ken. Happy New Year. Did you get chance to add this feature in a new release?
Hi Sparql,
We plan to released an update today
Brilliant! Will this allow us to change the number of ‘You May Like’ on mobile view?
Hi Sparql,
The You May Like section on mobile will be a slide (1 course in each slider)
Great, so it will slide through all with arrows for navigation? Is this available now on the latest release?
Great, so it will slide through all with arrows for navigation? Is this available now on the latest release?
Hi Sparql,
Yes. The update will be available in next few days. Please wait for it
on title of the page it shows wrong instead the page title it is showing ”#1 Education Wordpress Theme for 2016” that changed yesterday night https://www.dropbox.com/s/n31pjt51v3uw3e9/screen-1.JPG?dl=0
Hi Maytar,
You are using Yoast SEO plugin. Please edit your homepage, and update the title here http://prntscr.com/hk4wm9
Try and let me know
Dont you see I can not edit the home page..??
Hi Maytar,
I’m working on it.
Noticed we have 2 different ( SiteOrigin Page Builder vs WPBakery Page Builder ) Do we have to have both? in order to make our site hosting running the best is not better have one? I’m just concern to have both plugins that does the same please advise which is the one that needs to be up and running that goes with your theme and deactivate and delete the one we dont need. Asap please thanks
SiteOrigin Page Builder vs WPBakery Page Builder Settings
I totally preffer the wpbakery as I am more familiar. Please if siteorigin is not necessary delete it or uninstall and keep the bakery page builder.. just make sure it ok with what we have and when edit it shows correctly our site
Hi Maytar,
SiteOrigin and WPBakery are 2 different page builder plugin. We strongly recommend using only 1 of them.
We will check your site more carefully and will remove unnecessary plugin
Please do the sooner possible. actually wbakery comes with your plugins to install for your theme in your dashboard. it comes both of them
Hi Maytar,
Yes, both supported. And when set up the theme, we have an option for users to choose 1 of them, just 1. I’m checking your homepage.
I can’t update my Theme anymore, because when i try to update it brokes all the site layout and i’m having security problems because of not being updated, so i need to update faster as i can.
I maked a copy of my site in a subdomain to test it:
This is the main site: https://seaerj.org.br/ This is the test in the subdomain: https://seaerj.org.br/teste
The main site is in a old version of eduma, while the test version on the subdomain is updated.
I’m using a child theme, but even when i switch to the main theme, the site still brokes its layout.
I can’t figure out what to do.
Hi SirRukja,
I see. Just send me a request to candy@thimpress.com with subject “SirRukja – Eduma Support”, I will help you out.
Your support time is expired too. Please consider renewing support.
Ok, if you see the problem and tell me it can be solved without have to make a new site from “zero” i can talk to my boss to renew the support as well.
Hi SirRukja,
Please discuss more with me via the email
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