39367 comments found.
Is there a way to trigger the zoomin hover animation as an on load page animation without significant custom code? If not, are their plans to do so in the near future?
Hi there
The image zoom option is only possible on hover, hover is what triggers it and can’t be applied on page load without implementing a custom solution. If you would like to make a feature request please email it to support@theme-fusion.com
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Your page shows last update December 6th. Yet, if I download the installable file only, and check the changelog.txt there’s nothing changed compared to your previous update. Was there an actual update?
Hi there
Nothing has changed and the only latest available version is Avada 5.3.1 as of right now
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Please help!
After the new update, SSL don’t work anymore.. I can’t get it to work. https redirects instantly to http in the frontend. A SSL plugin can’t fix the problem.
Thanks.
Hi there
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Certain pages and parts of my site has somehow reverted back to the original theme layout! Also, my fonts have changes to white and I cant read them as the background also changes to white. This all happened after upgrading yesterday to the latest version. I cleared all cache and cookies and disabled all plugins and slowly added them back but still have the problem. Please help!
Hi there
I see that your support ticket is in progress and from the looks of it, it is cache related. For any additional questions etc please communicate that in the support ticket
We look forward to helping you!
Thank you, MB
It is not cache related, I have cleared everything several times. I also disabled all plugins and slowly added them back. I did the manual conversion and then went into the Fusion Builder settings and noticed that all of the pages and posts were no longer set to Fusion Builder, so I turned it on, but each time I make a change it reverts back. I’ve been having several issues with the style and color on the website. There are many places that now have white text. I already fixed a bunch, but there are still more, and some of the images are the wrong size, like on the contact us page for instance. It is very frustrating to do an update that is supposed to make the website better and in actuality it messes it all up and makes it worse. I spent all day (8-hours) yesterday amending the website.
Hi there
We have replied to your ticket in great detail as to what has transpired, please do check your email inbox for our reply and please add any additional communication within the support ticket
We look forward to helping you!
Thank you, MB
Hi, Can I use the portfolios for virtual tours? (webgl multimedia matterport links) Thanks
Hi there
Well, the Portfolio is only a post type, just as posts etc. You can use it, but what do you need to achieve? Do you need to customize the layout of the portfolio single post page? Or use it as it is layer out by default? -> http://bit.ly/2dhHJcM
Thank you, MB
I create virtual tours based on webgl standar, I only use a link like a youtube video (They are hosted on the provider server) My plan is to show all my work as a portfolio on my web page, will it work for me? Thanks
Hello @NicolasMonastirsky
Everything that you put inside the portfolio content area should load and work for you, if the link is able to load on a WordPress theme it will load on our portfolios too 
Thanks
-Ammar
Hello,
How to add whatsapp share button to social sharing box
Hi there
Although custom social icons can be added to various parts of the theme, it is not possible for the Sharing box right now. We have a Git item for our developers to add WhatsApp and it will be coming in a future release
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hello, I have a question. Can I also activate the theme on a test domain and continue using it on the correct domain when everything is ready? Or is then the first domain as registered and if I then provide the homepage with the correct URL, it does not work anymore?
Hi there
According to Envato’s licensing terms and conditions you need a license per domain install of the theme -> http://bit.ly/2bdBDwp
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hello, I found that the verticle menu cannot show the menu icons, please add this feature. BTW when will the team start the big version 6 beta testing? Thanks！
Hi there
To clarify, are you referring to the vertical menu widget, or the side header? As for Beta testing, it has not started yet and invites and notices will be sent out in time for testing
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hi,
I am having an issue with adjusting the font size on the menu item, have tried custom css as well and adjusting the font size under the main menu tab on the theme options section. I have tried large size 60 plus and small sizes 5 plus and no matter what the font size stays the same. I can adjust the font type face without a problem just not the size.
Please advise.
Thanks
Hi there
That 100% sounds like a cache issue, there are zero issues with any of the theme typography settings for Avada 5.3.1 and custom CSS is definitely not needed. If you have any cache running, please clear it and check again
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
For fusion slider, I can not add a featured image on “Add New Slide”. “set feature image” direct to wrong page and can’t save image for “new slider”. Are you working for the new patch????
Hi there
Right now for Avada 5.3.1 there is no issue with adding new Fusion Slides, featured images to slides etc. and nothing is reported in our support for this.
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hi, how can I change the height of the header #4 ? in the section where the search engine is.
Hi there
To change that go to -> Avada >> Theme Options >> Header >> Header Styling > Header Padding – https://d.pr/i/tMPkdT
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
I delete the date, your options do not work, it’s badly coded. bye
Hi there
To change the date format please go to -> Avada >> Theme Options >> Blog >> Blog Meta > Date Format – https://d.pr/i/pX0zbh
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
hi, great theme 5/5 for sure!
i need a two languages site, english and portuguese, which plugin do you recommend in order for me to do that? ty!
Hi there
We recommend the WPML multilingual plugin for Avada, it is 100% compatible and highly flexible -> http://bit.ly/1Q1Kxdi
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hi How change date format please ?
I could see many forums with this question, do not tell me to go to blog option -> date because it does not exist.
Hi there
To change the date format please go to -> Avada >> Theme Options >> Blog >> Blog Meta > Date Format – https://d.pr/i/pX0zbh
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
support request: I have a registration ID but I do not have the Themeforest/Envato Purchase ID Because I have inherited the management of this site from another who has vanished, and therefore has not provided me with all the credentialing required to submit a ticket directly. Would you be willing to offer me the ability to purchase just the extended support for 6 months if I produce the registration ID? Thank you in advance, Rob
Hi there
I am afraid that you will need a valid purchase code in order to register the theme via token key to update, and to access support
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hi, I would like to make my site look like the OUR WORK – ALL PROJECTS page on the Agency Demo. Except I would like to use that sliding area to the right (with gear) as a menu instead of the one on the right and have a topbar going along the top Is that possible?
OH and if the gear thingy isn’t a function of the theme…what is that called and how do I get it?
Hi there
You can, you just need to set it up. Go to -> Avada Theme Options >> Sliding Bar – and configure -> https://d.pr/i/8oA1xk
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Thank You !!
It is a pleasure
hello, I have a problem with the theme: I can not change the elements of the pages, for example the “titles” and other elements inside the container of fusion builder does not save them. I have Wp software 4.9.1, how do I solve?
Hi there
That is down to one of two things. (1) WordPress was updated but the theme was not updated to Avada 5.3.1, or, (2) The theme and WordPress were updated however a confirmed WordPress Core language file bug is the root cause as explained in detail in this help file -> http://bit.ly/2B930Sm
Also to add, these are our detailed update instructions. Ensure the you follow the update instructions carefully when updating.
Updating from an old version of Avada? -> http://bit.ly/2pPNngZ
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Fusion Patcher -> http://bit.ly/1QSd8Ol
Avada Change log -> http://bit.ly/1EK5mAg
Something else that is important is to also ensure any patches that our team releases between update cycles are applied as part of ongoing maintenance for your install and always clear your cache plugins post update
Patches are applied at the click of a button as explained in this help file -> http://bit.ly/1NAWVwM
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hello. After updating our Avada stuff on our website we are not able to do any more edits. And some pages that still have the Fusion editor button doesn’t actually work. We keep the website up-to-date frequently. I ran the fusion patcher #415981 and the other plugins that normally follow and have been hosed ever since. Some pages don’t have an editor at all, haha.
Ok I think I found the issue. When I deactivated Yoast plugin everything came back. So if you like you can just remove this post. Yoast must have updated at the same time and assumptions ran wild. Thanks!
Hi there
No worries and glad that this is sorted for you, thank you for letting us know
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hello, is possible in header-2 put secondary header under main header?
Hi there
The only way to do that is to customize the header, please do heck the available Avada Hook’s that may help -> http://bit.ly/1l2r8gW
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hello, after updating Avada, the portfolios are not working anymore. Only when clicking in the filter on the category itself, then the portfolio posts are pulled and displayed. That’s very annoying, because it worked before. I cannot find anything in the support about it and this issue actually would force me now to buy another 6 months of support only to be able to open a ticket to get it working again. Can you please help?
Hi there
That does sound odd and is not a reported issue right now. Make sure that you have cleared any cache plugins you may be using and double check that the update instructions we followed when you updated
Updating from an old version of Avada? -> http://bit.ly/2pPNngZ
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Fusion Patcher -> http://bit.ly/1QSd8Ol
Avada Change log -> http://bit.ly/1EK5mAg
Something else that is important is to also ensure any patches that our team releases between update cycles are applied as part of ongoing maintenance for your install and always clear your cache plugins post update
Patches are applied at the click of a button as explained in this help file -> http://bit.ly/1NAWVwM
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
