192 comments found.
Looks elegant and full of functionality! Quick question: You said it’s compatible with WPBakery; is it also compatible with Elementor?
Dear JeremySlaughter,
Thank you for your interest in our theme and we are happy to hear you liked its look and feel!
Unfortunately, we do not guarantee the theme 100% compatibility with any third-party plugins which were not included into the theme by default
Best Regards,
Hello,
I am trying to submit a support ticket but your system is not working. It won’t let me verify with envato or manually enter my item purchase code.
Please help asap.
Thank you
Dear Customer,
Please make sure you are submitting the ticket into the ‘Psychology, Counseling Medical WP Theme’ category, not to the ‘Psychology, Counseling and Medical Site Template’ category (this is the HTML version of the Psychology theme). If you submit the ticket into the ‘Psychology, Counseling and Medical Site Template’ category with the Purchase Code used for purchasing the theme Psychology, Counseling Medical WP Theme, it will be indicated as invalid.
Best Regards,
Is there a way to change the font size of the header and menus? They look quite small to me in the preview. Otherwise I love the theme. Thank you!
Hello,
Thank you for your interest in our theme!
Sure, it is possible to change the font size of header and menus. Please get in touch with our support team after the purchase to get help and assistance on this issue.
Best Regards,
Hi I have one question. I did not see WPML plugin in theme. and now I want to use multi language in my website. Can you help to guide me pls?
Dear Abbidk,
The WPML plugin is not included into the theme, it is a paid plugin. Please check its official site here for more info: https://wpml.org/
Best Regards,
Hi, I’m trying to get my social icons to be centered within a column. If set the left and right margins to “inherit” it is left aligned. If I set the right margin to “huge” and the left margin to “tiny” it’s close, but looks wrong on other display sizes. Is there any way to center the icons properly?
Dear HendyBrah,
Thank you for purchasing the theme!
We need to see the issue live and your Wordpress admin login credentials in order to investigate it closer. Could you please submit the support ticket at https://themerex.ticksy.com with your Wordpress site URL and Wordpress admin login.
Best Regards,
I’ve tried many times to submit a ticket and it keeps saying “the purchase code you entered is for a different product”.... please advise
Dear HendyBrah,
If you bought the Wordpress theme version, please make sure you are submitting the ticket into ‘Psychology, Counseling Medical WP Theme’ category in the ticket system, not into ‘Psychology, Counseling and Medical Site Template category’ (which is for the HTML theme version).
Best Regards,
.
Hello,
We have not received any message. Please re-send it.
Best Regards,
If I upgrade Visual Composer in this template will there be any negative effects?
Dear HendyBrah,
Sure, please feel free to update the Visual Composer plugin version. In order to avoid any negative effects, please go to wp-content/plugins on your FTP, rename the current js_composer folder there and then upload the new js_composer folder instead.
Best Regards,
Hello! My preloader no work while i am loading page. Please help! thanks,
Dear Abbidk,
The issue needs to be investigated closer in this case. Please submit the support ticket at https://themerex.ticksy.com/ with your site URL and admin login credentials so that we can investigate the preloader issue on your side.
Best Regards,
hi, by any chance, do you have the PSD or any other? thanks
Dear Ivanrojas,
Sure, we can email you the PSD files. Please submit the support ticket at https://themerex.ticksy.com/ with your Purchase Code.
Best Regards,
Hello, my Theme Options is gone, how can i fix this problem? Allready tried to reinstall the template and disable the plugins, no results.
Dear Customer,
We need to investigate the issue on your side in this case to see what causes it.
Could you please submit the support ticket at http://themerex.ticksy.com/ with your site URL, Wordpress admin login credentials and FTP server name, username and password so that we can make the research on the issue.
Best Regards,
I have resolved by fully reimporting the demo data.
The times from Booked dose not showing up
Dear Customer,
Glad to hear you have figured out the solution on your own! Please check these links from Booked plugin documentation https://boxystudio.ticksy.com/article/3238/ , https://boxystudio.ticksy.com/article/3233/ . If you still get issues, please submit the support ticket with your Purchase Code and credentials so that we can see the site and the backend in order to help http://themerex.ticksy.com/
Best Regards,
Hello,
Thank you for troubleshooting!
It was a server cache issue. The demo is okay now, please check!
Best Regards,
Тhe problem is resolved! Thank you!
Glad to hear the issue has been solved! 
Hello! I need help how to activate social sharing butons on single post?
Thank you!
Dear Customer,
Could you please submit the support ticket at https://themerex.ticksy.com/ to get help from our professional support team on this issue.
Best Regards,
It gives me an error message “Sorry, that purchase code is for a different Envato product.”, but I paste the right code! So I cannot submit ticket!
Dear Customer,
It means that you’ve bought the Psychology, Counseling Medical WP Theme and you are most likely sumitting the ticket to Psychology, Counseling and Medical Site Template category. Please make sure you select the Psychology, Counseling Medical WP Theme category in the ticket system in order for your Purchase Code to go through.
Best Regards,
Hello. This is exactly what I’m doing. I take the key of the letter I have from the purchase but it gives me error message. Can I wright to someone for help?
We are happy to see the ticket successfully submitted.
Please check the reply to the ticket.
Hi, do you plan some sales ? 
Dear Bubienok,
Thank you for your interest in our theme!
Could you please specify what exactly you mean.
Best Regards,
Christmas discounts ?
Dear Bubienok,
Could you please submit the pre-sales ticket at https://themerex.ticksy.com/ and our marketing specialist will get back to you on this matter!
Best Regards,
Hi, I can´t update WPBakery Visual Composer and there´s a new version. Can you help me? thanks!
Dear Customer,
Sure, could you please submit the support ticket at https://themerex.ticksy.com/ and we will email you the Visual Composer update.
Best Regards,
Thanks Melissa, I´ve just submitted it
Dear Customer,
Sure, please see the reply in ticket.
Best Regards,
Hi, how to hide the back to top scrolling botton? Thanks
Dear Personaggio,
Please add this piece of code to Appearance – Theme Options – Custom CSS in your admin:
.scroll_to_top { display: none !important; }
Have a nice day!
I have been trying to customize the fonts and the color schemes for this theme. I have been able to change and customize the color schemes and see the changes I’v made on the color scheme page but do not see them reflected in the site. I’d also like to change the font size of main menu items as well as items in the user menu and have not been able to change them successfully. I have also tried to edit the style.css and it does not affect anything as well.
Dear Customer,
Seems like the issue needs to be investigated closer on your side. Please feel free to prolong your support, if required, and submit the support ticket at https://themerex.ticksy.com/ with your site URL, Wordpress admin login and FTP so that we can investigate the issue closer to see what causes it on your side. Once of the reasons for the issues might any extra plugin conflict with the theme and with another plugin, so please make sure to disable all additional plugins which were not included into the theme by default and test again. Also please check the permissions for less/skins folders and files inside them. Try setting the permissions for files and folders to 777 on your FTP.
Best Regards,
Hello! I need to translate the website to bulgarian language but this is so difficult and I need your help. I still cannot find how to translate part as “Read more” buttons on post, and other small things. Can you help me , please?
Dear Customer,
Thank you for purchasing the theme!
The translation procedure is as follows:
1. Set the language you prefer in Settings – General in your admin.
2. Open the cloe-brooks.pot file in wp-content/themes/languages directory on FTP in Poedit software.
Click ‘Create New Translation’ in the file and select the language you prefer (make sure the language variation is the same as selected inSettings – General in admin) http://prntscr.com/doe3l0 . With that done the .po file will be generated out of .pot one. Translate the text strings in Poedit software and save the file. As soon as you save this .po file, the .mo file will be generated automatically.
3. Upload these .po and .mo file to wp-content/themes/languages directory on FTP
Please check this video tutorial for better understanding of the procedure: https://youtu.be/aXFvCXp2EVc
If you still not able to locate certain elements, please submit the support ticket at https://themerex.ticksy.com with your Wordpress admin login and FTP so that we can investigate the issue closer.
Best Regards,
This does not help! I need to pay for support!
Dear Customer,
We have not located any tickets from you in our ticket system. You should pay for the support only in order to prolong it, if your 6 month support period has expired.
Also, it depends on which Read More items exactly you are referring to. For example, the Read Article items for this section should be translated in Visual Composer itself http://prntscr.com/hapvzs, http://prntscr.com/hapufn
Best Regards,
Dear ThemeRex,
Urgent case need help, it show login and register on the top panel but when I view on the mobile login and register not appear why? I already enable ‘login’ => true, in header_mobile. what should I do?
Thanks in advance,
Dear Abbidk,
Please see the reply in your ticket.
Best Regards,
Hello, how to change the color of pricing tables? Thanks
Dear Personaggio,
Please add this piece of code to Appearance – Theme Options – Custom CSS in your admin to change the price tables background color:
.sc_price_block.sc_price_block_style_1 { background-color: #000; }
Best Regards,
