Dear Customer,

Could you please submit the support ticket at https://themerex.ticksy.com with your site URL, Wordpress admin login and FTP login credentials so that we can investigate the issue closer.

Best Regards,

Dear Customer,

Unfortunately, this image link provided https://www.photobox.co.uk/my/photo/full?photo_id=500358274179 does not work.

Could you please submit the support ticket with your Purchase Code, Wordpress admin login credentials, FTP and the screenshot of the text so that we can investigate the issue closer.

Best Regards,

Hi, thank You for reply. Another link with picture https://imgur.com/a/VLium Places: Contact us: @ and Call us [number]. Is it possible to add this to the translation in “Strings translation”?

Dear Customer,

Please go to String Translation, click Translate texts in admin screens » at the bottom, open all tabs to locate the text you would like to add as a string, click apply and go back to String Translation – you should see the text added there for editing. If the issue still persists, please provide us with your Wordpress admin login credentials in ticket at https://themerex.ticksy.com/ for further investigation of the issue.

Best Regards,

Dear Customer,

Seems like this piece of code on your site causes the issue:

http://prntscr.com/hmdeq6

Please try adding this piece of code to Appearance – Theme Options – Custom CSS in your admin to solve the issue:

header-wrapper.light #main-menu ul.menu > li > a {

color: #000; }

http://prntscr.com/hmdfq7

Best Regards,

Thank you! Much appreciated!

Dear Viniciusnascimento,

The issue is server-related. You most likely have Safe mode or allow_url_fopen = Off in PHP settings or outgoing server requests are forbidden in firewall.

The issue can be solved by adding the following line:

php_value allow_url_fopen On

- to .htaccess file on your FTP

or

allow_url_fopen = On;

- to php.ini or php5.ini file on your FTP.

If the issue still persists, please submit the support ticket at https://themerex.ticksy.com/ with your site URL, Wordpress admin login credentials and Hosting Cpanel login access so that we can import the dummy data into the database in an alternative way for you.

Best Regards,

Dear Customer,

Thank you for purchasing the theme!

Please make sure you are submitting the ticket to Jacqueline | Spa Massage Salon Theme category, not to Jacqueline | Spa Massage Salon Site Template (which is the HTML theme version). So if you bought the Jacqueline | Spa Massage Salon Theme and try to submit the ticket into the Jacqueline | Spa Massage Salon Site Template category instead, your valid Purchase Code (which is for Jacqueline | Spa Massage Salon Theme) will be indicated as invalid.

As we specify on the theme description page and in the documentation, all images are copyrighted to their respective owners. Please try submitting the support ticket again (make sure to select Jacqueline | Spa Massage Salon Theme category) or if it still does not work, please just select the Pre-Sales category in ticket system which will allow you to submit the ticket without any Purchase Code and we will send you the list of images ID numbers from depositphotos where you can buy them. You can also email us at mooremel30@gmail.com. However, please note that the support assistance is provided via the ticket system only so the tickets will still be required for more complex support issues or queries so you will still need to submit them.

It is okay to create the website on your demo site and then deliver it to a client (move it to the customer’s domain). There is nothing special that needs to be done, just move the Wordpress website properly according to moving site instructions on Wordpress.

Best Regards,

Dear Customer,

Thank you for purchasing the theme!

The txt issue is server-related. You most likely have Safe mode or allow_url_fopen = Off in PHP settings or outgoing server requests are forbidden in firewall.

The issue can be solved by adding the following line:

php_value allow_url_fopen On

- to .htaccess file on your FTP

or

allow_url_fopen = On;

- to php.ini or php5.ini file on your FTP.

If the issue still persists, please feel free to submit the support ticket at https://themerex.ticksy.com with your Wordpress admin login credentials and FTP login credentials so that we can investigate the issue closer on your side.

Best Regards,

Dear Surfaap,

Thank you for your interest in our theme!

You can create the image carousels in Visual Composer. As for the Product page, yes, there is an option of adding the image gallery to the product. Here is how it looks:

http://prntscr.com/haq8ch http://prntscr.com/haq87t http://prntscr.com/haq8ch

Have a nice day!

Thanks. But it is not yet visible on http://jacqueline.themerex.net/product/special-silver-card/ ?

Dear Surfaap,

There is no gallery added by default on the theme demo. But you can add the gallery images to your products easily in the admin panel. We have tested it on our local installation to show how it can be done and provided you with the screenshots of how it will display on the product page in our previous reply. Here are the screenshots again: http://prntscr.com/hb5l2e https://prnt.sc/haq87t https://prnt.sc/haq8ch

Best Regards,

Dear Cedzufrei,

Please go to Appearance – Theme Options – Service in admin to add the Google map API key: http://prntscr.com/h84vra

Have a nice day!

Dear Customer,

The issue might be related to the permalinks issue. Please try the following solution and in case it does not work – please provide us with your Wordpress admin login credentials and FTP in our ticket system: https://themerex.ticksy.com/ Please go to Settings – Permalinks – switch to ‘Default’ permalinks and save, then switch back to Custom permalinks. It might help. Also, please check this link: http://www.wpbeginner.com/wp-tutorials/how-to-fix-wordpress-posts-returning-404-error/

Best Regards,

Dear Customer,

The issue might be related to the permalinks issue. Please try the following solution and in case it does not work – please provide us with your Wordpress admin login credentials and FTP in our ticket system: https://themerex.ticksy.com/ Please go to Settings – Permalinks – switch to ‘Default’ permalinks and save, then switch back to Custom permalinks. It might help. Also, please check this link: http://www.wpbeginner.com/wp-tutorials/how-to-fix-wordpress-posts-returning-404-error/

Best Regards,

Dear Customer,

Please see the reply in your ticket.

Best Regards,

Dear Customer,

All icons are available in wp-content/themes/jacqueline/css/fontello/demo.html file. Please check this video tutorial to learn how to add more fontello icons to the file: https://www.youtube.com/watch?v=7f96tUTLmq4 Do you want to disable the promo module item links? If so, please add this piece of code to Appearance – Theme Options – Other – Custom CSS in your admin: }

.sc_services_style_services-2.sc_services_type_icons .sc_services_item {
   pointer-events: none;

Best Regards,

Okay did a total fresh install with your latest version, however now something on the frontend is not working. I openend a ticket, would be glad for help

Dear Cedzufrei,

Thank you for purchasing the theme! Please see the reply in ticket!

Have a nice day!

Dear Customer,

Thank you for purchasing the theme!

We have updated the Visual Composer version in the most recent Jacqueline update – Version 1.2.9.

We have emailed the new Visual Composer version 5.4.2 to your email sebastianm@kraken-ec.com. Please download the js_composer zip which is attached to this email and unzip it into the js_composer folder. Then go to wp-content/plugins directory on your FTP, rename the current js_composer folder and upload this new downloaded one.

As for submitting the ticket, please make sure you submit it into Jacqueline | Spa Massage Salon Theme category, not Jacqueline | Spa Massage Salon Site Template (which is the HTML version of Jacqueline theme, you’ve bought the Wordpress one).

Best Regards,

Excellent! I just installed it and it works perfectly, I’m very grateful …

Dear Customer,

Glad to hear the issue has been solved! Sure, warm welcome, always happy to assist!

Have a nice day!

Dear Customer,

Thank you for purchasing the theme!

Please see the Visual Composer authors reply regarding this message below:

http://prntscr.com/h49ww6 http://prntscr.com/h49x4c

In case of any further technical support issues or difficulties, pelase feel free to submit the support ticket at https://themerex.ticksy.com/ to get help from our professional support team.

Best Regards,

Thank you, I submit Ticket

Dear Customer,

Thanks for submitting the ticket, please check the reply.

Best Regards,

Dear Soriax,

Please replace this piece of code in wp-content/themes/jacqueline/templates/trx_clients/clients-1.php file to add an alt:

<?php echo (!empty($post_options['client_link']) ? '’ : ’’) . trim($post_options[‘client_image’]) . (!empty($post_options[‘client_link’]) ? ‘’ : ’’); ?>

with

<?php $post_title = ''; $post_title = $post_data['post_title']; $post_options['client_image'] = preg_replace('/alt="[^"]*"/', 'alt="'.$post_title.'"', $post_options['client_image']); echo (!empty($post_options['client_link']) ? '’ : ’’) . trim($post_options[‘client_image’]) . (!empty($post_options[‘client_link’]) ? ‘’ : ’’); echo ’<center>’.$post_title.’</center>’; ?> http://prntscr.com/h3tej4

With that done, you will see the name specified in the Visual Composer as alt: http://prntscr.com/h3tf16

If the issue still persists, please submit the support ticket at https://themerex.ticksy.com/ for more guidance from support team.

Best Regards,

hi,

thanks but your script isnt copyble, because envate puts the input/textfield over functions…. and makes it unreadable like this…

can you send it in an other way?

Dear Soriax,

Could you please provide us with your email.

Best Regards,

Dear Degraff,

As you can see, the default demo loading time is 2.86 s (with all demo sample pages, plugins, third party images etc).

http://prntscr.com/gt2kjq

We would recommend you using the Content Delivery Network – the CDN and optimising your custom images. Please check this article for more tips of speeding up Wordpress site:

http://www.wpbeginner.com/wordpress-performance-speed/

Best Regards,

Hello Melissa, thank you very much for your answer. I will do the necessary.

Dear Degraff,

Sure, happy to help!

Dear Antijulo,

The blog streampage is set to display all categories by default.

Please check this Wordpress tutorials to learn how you can exclude certain category from your blog page:

https://www.wpwhitesecurity.com/wordpress-tutorial/exclude-category-wordpress-blog/

It is also possible to add just certain category for the Menu (as on the default theme), not the blog page, but the category which will display posts assigned to this category only.

To do that, please go to Appearance – Menus in admin, select Categories on the left, select the category and click Add to Menu’, then ‘Save’ http://prntscr.com/h26ulj

Best Regards,

Dear Customer,

Thank you for your interest in our theme!

We have added an Appointment Booking plugin, to let you easily manage your appointments. All the installation instructions, tutorials and any kind of guides regarding it’s functionality can be found here https://boxystudio.ticksy.com/articles/7827/ There is also an Addon which comes with the Booked plugin and is called Add-On: Payments with WooCommerce. You can learn more about it from this link: https://boxystudio.ticksy.com/article/3820/

Have a nice day!