54 comments found.
I’ve had this theme for a while and cannot not figure out how to edit the block above the shop. It just displays as a big white block.
Hello, Thank you for purchasing our theme. Please, submit a ticket by thus link https://ancorathemes.ticksy.com/ Our support team will guide you.
Importing the demo gives me the following:
Error load data from the file ‘http://healthcoach.ancorathemes.com/demo/default/users.txt'. Please, try again!
Error load data from the file ‘http://healthcoach.ancorathemes.com/demo/default/uploads.txt'. Please, try again!
Error load data from the file ‘http://healthcoach.ancorathemes.com/demo/default/theme_mods.txt'. Please, try again!
Error load data from the file ‘http://healthcoach.ancorathemes.com/demo/default/theme_options.txt'. Please, try again!
Error load data from the file ‘http://healthcoach.ancorathemes.com/demo/default/templates_options.txt'. Please, try again!
Error load data from the file ‘http://healthcoach.ancorathemes.com/demo/default/widgets.txt'. Please, try again!
Error load data from the file ‘http://healthcoach.ancorathemes.com/demo/default/calcfields_form.txt'. Please, try again!
Error load data from the file ‘http://healthcoach.ancorathemes.com/demo/default/ess_grid.json'. Please, try again!
Error load data from the file ‘http://healthcoach.ancorathemes.com/demo/default/revslider.txt'. Please, try again!
Any ideas?
Thanks for that! Might want to include this information as a notice 
Hello, You are welcome! If you have any new theme issue, contact us by this link https://ancorathemes.ticksy.com/ Best regards.
How can I change the position of blog single post title?
http://puu.sh/z8UNV/3e5f978357.jpgThanks in advance
Hey Hi,
I like the theme, but it’s on WordPress, can it also available on HTML?
Hi, I want to add a new contact form. Where is the form edit field? Where do I organize the existing forms?
Hello, Please, submit a ticket by this link https://ancorathemes.ticksy.com/ our Support team will guide you.
Hello, I need to update to php 7.1 and I get some errors from your theme, can you help me? Any update coming soon?
Hello, Please submit a ticket to our support system and provide us what detailed issue description.
Your system doesn’t allow me to post a ticket
I need to upgrade to php 7.1 but I got a few problems with the theme I have to downgrade php version in order to have a functional website but I have a screenshot https://cl.ly/oSAz
Here are the errors Warning: A non-numeric value encountered in /home/pixelar7/public_html/ambarhuerta.com.mx/wordpress/wp-content/themes/healthcoach/fw/core/core.reviews.php on line 206
Warning: Illegal string offset ‘class’ in /home/pixelar7/public_html/ambarhuerta.com.mx/wordpress/wp-content/themes/healthcoach/shortcodes/trx_basic/section.php on line 154
Hello, I cannot view your screenshot. There will be a new theme update where theme will be fully compatible with php version 7.1. Also you can submit a ticket (presale) by this link https://ancorathemes.ticksy.com/ Best regards.
Hi, Pre-purchase question – Does this theme have a “Price Table” insert option?
Hello, Yes it has. Please, check this link http://healthcoach.ancorathemes.com/shortcodes/ table shortcode
Hi guys, I’ can’t find the textbox where to place the google maps api key. It is not present in “theme option/service”: Thanks for your reply.
Hello, You can find it in Appearance – Socials. If you have any theme issue submit a ticket by this link please https://ancorathemes.ticksy.com Best regards.
Hi..I like this theme a lot and would like to purchase it..however, I noticed that it has a section for shop/woocommerce..does it come with it by default or can we disable it.? Appreciate your prompt feedback. Thanks.
Hello, Thank you for purchasing our theme! You can disable Woocommerce plugin and do not use shop then. If you need any theme issue, contact our support system by this link https://ancorathemes.ticksy.com/ we will be happy to assist you.
I like this theme but I want to be sure that it includes the visual composer plugin and the slider revolution plugin, are they included?
Hello, Thank you for your interest in our theme! Visual composer and Revolution slider are included into this theme. We will be happy to see you as our Customer.
Hello Support Team,
Nice themes.
kindly need support regarding (Find your ideal weight:), i imported the data but having different design..
and i can’t import your data for (calculation fields)..
-https://diethouseme.com/demo/
Regards
Hello,
Please, submit a ticket by this link https://ancorathemes.ticksy.com/ and verify your website name, WordPress admin panel details and FTP details.
Best regards.
Hello for homepage (Sign Up for Newsletter) what form should i use ? kindly advise
I just purchased your theme. Where can I replace my logo? I don’t see any place on your theme options to do so.
Hello, Please, submit a ticket by this link: https://ancorathemes.ticksy.com/. Our support system will reply immediately. Best regards.
I am interested in purchasing this theme. Question. When I look at the site in Mobile on the demo, there is no phone number call to action. Is this available in the theme?
Best regards.
How do you add the phone number to the mobile menu? Also the number and email address are not hyperlinked. Is that possible to hyperlink them?
hello! Is this theme built with Twitter Bootstrap or any other frontend engine? thanks!
Hello,
Theme is not built with Twitter Bootstrap. Theme is using Visual composer and you can edit this theme with the help of this tool. It uses frontend editing also.
Best regards.
Hello, I love this theme, but in the recipes pages, it doesn’t seem to have the usual post type for recipes – ingredients, calories, servings, steps etc.
Please will you clarify whether this is included or not?
Hello, if you mean such kind of post http://healthcoach.ancorathemes.com/how-to-eat-healthy-food-and-stay-fit/ it is just a usual post. You can add any information that you need by using visual composer shortcodes.
Best regards.
How do I get the footer menu to appear? Thanks
Hello,
Please, contact us via ticket system. It will be much faster and more effective. Most probably, your request requires access to the website, so comments are no good for that.
Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form.
All information on the work of our support team you will find in the Support section on the theme page.
Thanks
Dear our Customers,
Mockingbird Website Custom studio that provides customization service, has moved to this address http://support.mockingbird-studio.com/ If you need any customization service (like theme installation, that costs $39USD from their side or any website customization service) submit a ticket by this link http://support.mockingbird-studio.com/ or send a letter by using their E-mail: mcbcustomstudio@gmail.com Also for more information you can contact us by our contact form here: https://themeforest.net/user/themerex
Best regards.
Our support forum is temporary down for maintenance. Please take our apologies for any inconvenience caused. It will be up and running in a while. For urgent cases, pleases contact the technical support operator via email themerexthemes@gmail.com
where (in what file) can i put the api key for google maps?
Hello. Appearance – Theme options – Social tab. When you have a new issue, submit a ticket by using this link https://ancorathemes.ticksy.com/ Best regards.
Helllo! I just purchased your theme and am attempting to import the demo data – however the “One click demo” feature that is in your sale document does not show up on my end! Please help!
Hello,
Make sure that you have the following server settings: php_value max_execution_time 600 php_value memory_limit 256M (you can try 128M) php_value post_max_size 32M php_value upload_max_filesize 32M If you still have an issue, submit a ticket by this link: https://ancorathemes.ticksy.com/ and provide us there with WordPress admin panel details and FTP details.
Best regards.
