204 comments found.
How can I import the dummy content? please provide steps
Hello,
Have you tried, Appearance > Import Demo Data? For further assistance, please submit a ticket via http://freevision.ticksy.com
Kind regards.
yes, I found the way to import the demo data. thx
Hello, lovely theme, do you offer client support? I really like these theme but i need to know if i get stuck, would you be helping…. can the white frame be removed?
Hello,
Well, before 3 more people asked to remove borders around 
yes we help for that, little changes and dummy data installation, you have 6 months of free support to use once you buy a regular license for Wedding-Planner.
Kind regards.
Thank you for the prompt reply. can social icons and email and phone number be added in a top header?
You can add HTML content there, but moving social icons there requires a bit more customization.
Kind regards.
Can the social on the right side be remove and use the HTML?
Floating social bar can be disabled via admin too, but adding too much to top bar may not be looking good on mobile devices. Anyway, we will try our best to make it work as you wanted.
Thank you!
Is it support RTL?
Hello, thanks for contacting us. Sorry it doesn’t support RTL.
pls i have submitted a ticket with ticksy, i am unable to customize the menu and i dont want the frames around the website, pls how do i make these adjustments?
Thanks
Hello,
Can you share your ticket ID? There is only one just arrived ticket but not match with your question.
And, to remove frames CSS and JavaScript changes required.
Kind regards.
yes i am talking about that same ticket. i have updated it. thanks very much for the quick reply
Let me check immediately.
Thanks once again for the quick responce
Iv sent a response to the ticket.
got your message in ticksy and iv responded
Hello,
We are getting;
530 Login authentication failed
and responded to your ticket.
Kind regards.
hello, pls i sent a response for my ticket since yesterday. is anyone there?
Hello,
Sunday Morning, 06:45 , we are here and already made the customization you have asked for for.
Kind regards.
thanks, after customization,i noticed the navigation bar seems to be floating on both mobile and on desktop, could you please make it fullwidth on desktop and on mobile screen adjust the position to the top of the screen.
Another question i have is i hope the theme files doesnt get overwritten after the the theme updates.
thanksSure, let me check. And about replaced theme files, I’ve given you the list with full path, please take backup before processing update.
Kind regards.
please take a look at the site as promised, the nav is still floating on mobile and on desktop i need it fullwidth. thanks
I am making customization, as you know, not fixing an issue, so please. And please use ticket to respond, I’ve asked you for a screenshot.
Hi, live preview does not work… 
thanks
Hello,
It is up and working here; http://wedding-planner.freevision.me/ probably it was just temporary network issue.
Kind regards.
I have purchase the theme and the installation cannot start after theme upload. please kindly advise
Hello, thanks for contacting us. Sure thing we’ll help you. Please open a ticket and state your request along with admin credentials. Ticket : http://freevision.ticksy.com/
meanwhile please make sure you’ve recommended hosting configuration. For more info: http://doc.freevision.me/wedding-planner/knowledge-base/recommended-hosting-configuration-for-wedding-planner-theme/
Best Regards
Hello, i want to buy this theme but i would like to know if this theme supports woocommerce.
Hello,
Like other WordPress plugins, WooCommerce will work too, but we have not customized anything for WooCommerce.
Kind regards.
Hi, Videos can not be played.(Vimeo) Please help me
Hello,
Apparently Vimeo asking for HTTPS connection.
Kind regards.
hi, i need to change the menu, i dont want the transformation from transparent to the one with the white background, i just want the one with the white background from the start i am not beeing able to do that and also when i upload the site, the social icons only appear in the mobile version
Hello,
1 – You can use alternate menu for your page.
2 – About icons, please submit a ticket via http://freevision.ticksy.com let us see it in the place.
Kind regards.
Done, now how i do that? Use an alternate menu for my page. I also just submit my ticket
PRIVATE TICKET #1366053
Responded already.
After purchasing, I am unable to instal the the theme to wordpress. please help
hello, i just bought this theme and i am unable to install it using wordpress upload as it keeps giving a failed message.. please guide me
Hello, thanks for purchasing. Could you please open a ticket and state your case along with admin credentials so we investigate the issue for you. Meanwhile please make sure you’ve matched recommended hosting configuration as state here: http://doc.freevision.me/wedding-planner/knowledge-base/recommended-hosting-configuration-for-wedding-planner-theme/
Best Regards
This theme is not compatible with wocommerce , please approve my refund . thanks
Hello,, yes woocommerce isn’t included. We didn’t state anywhere that is compatible. Themes with woocommerce sales $60. Weddingplanner is sales $51.
Hi, theme is really great one with great layouts. Good luck with sale.
Hello, thanks a lot!
Hi! I loved your template! I believe it is perfect for my client, but I need to customize it a bit before submitting it to her. Do you have a printscreen of this model, but without that white frame around it? : http://wedding-planner.freevision.me/home/05-dream-wedding/
Thank you so much for your wonderful work.
Hello,
This could be done, do you want it without top and bottom border too? Or just left and right?
Kind regards.
The Image/Video box widget overlay doesn’t work on Safari/iPhone. Submitted a ticket. Still waiting on responses for tickets from yesterday.
Hello,
We just have one ticket from yours about your question posted at the same time (5 hours ago) with this message.
Your ticket will be responded ASAP with a solution.
Kind regards.
Hello,
I have purchased the wedding planner theme…theme successfully installed but i am facing the issue when i want to save something in the Theme option section…its not updating the information… I am using the child theme. Can you guys help me to fix the issue.
I also opened the ticket – https://freevision.ticksy.com/ticket/1302609 but no response from your side.
please look into it.
Regards, Vishnu G.
Hello,
Sorry about delay, just took the day off. Your ticket must be responded already.
Kind regards.
Hi is this template have an installation? with administrator to edit some basic thing in the website?
Hello, thanks for contacting us. Sure thing it’s easy to install WordPress theme. Once you install you’ll be able to import dummy data as well and get started to edit via visual composer.
Best Regards
Would you please answer my ticket https://freevision.ticksy.com/ticket/1278625/ PLEASE!!!!!!!
Hello,
As you can see on the attached image in your ticket respond, Visual Composer throwing JavaScript error on frontend mode. Please grant us temporary access as we requested.
Kind regards.
thank you for prompt reply! i have provided the details on the ticket reply. Please assist.
Thank you, checking immediately.
i have provided you with my temporary cpanel credentials in the ticket. use them to rectify the matter please.
Hi, I’ve purchased Wedding Planner theme. After installing, I cannot go to the theme options, it showing 500 internal error. Also, I can’t install demo data, showing the same error. Could you please help me out of this?
Hello, thanks for contacting us. Have you opened a ticket regarding your case? Lets see thing in place and set thing up for you. Regards
Hi, I have opened the ticket – https://freevision.ticksy.com/ticket/1277387
But no further follow ups from your side.
I’ve set my server to match your theme requirements, but I still can’t install the demo data or go to the theme options page.
Someone, please help…!
Hello,
As I checked your ticket we have received your response recently. Please check our ticket response, we’ve requested some information from you.
Kind regards.
OK, shared the details in the ticket.
Got it already, processing.
Portfolio only works properly when permalink structure is DEFAULT. If we set it to custom portfolio shows items as BLOG ARCHIVE. What is the fix?
We just submitted a ticket: Private Ticket #1267830
Hope this gets resolved as we see many people commenting that tickets aren’t handled for days.
Hello,
When I check your ticket ID, I saw your ticket responded with following response;
Hello, While you use "portfolio-page" as permalink for your Portfolio listing page, you should use "portfolio" slug for your portfolio details page. https://(private-customer-url) Now it is working, when you made a change, please refresh your permalink structure as we noted here https://(private-customer-url) You may have to refresh your permalinks after saving this! Kind regards.
Kind regards.
Hi, I need to buy this template. Are the photos and videos included in the demos? Thank you!
Hello, thanks for contacting us. Used stock materials are not included due to copyright issues however you can buy them separately if you like. Regards
Hello,
Visuals available with watermarks only but all the image files are named with their ID, so you can purchase your own license for the images that you liked.
Kind regards.
