1214 comments found.
Just submitted a ticket to support RE: child theme issues.
Hi Chris,
We checked your ticket. Because you added some custom code to the child theme and make some mistakes. We explained about them in your ticket. Please check it.
Best regards,
Hey there,
the wpbakery page builder is suddenly not showing up anymore? no updates done or anything else. Can you help?
Best Chris
Hi Chris,
Please open a ticket here https://skygroup.ticksy.com/ and give us your WP admin account. We will help you check it.
Best regards,
Hello,
Building my site http://52.25.11.169/kccable/My menu is showing double’s… any idea on how to resolve this pls?
Cheers Sarpreet
Hi Sarpreet,
It is your menu description. You go to Menus. You click the Screen Options button on the top right corner. You check the Description option https://prnt.sc/i2yh18. You will see the Description field in your menu items. You just clear it.
Best regards,
Hello Skygroup – Template Superstore2 – Logo image will not load for homepage.
Done…
Hi dangventures,
OK. If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
Author,
Next problem I’m having is this message on the product page: “Sorry, this product is unavailable. Please choose a different combination.”
Product has Color and Size variations. The main product is set at 50 stock, with manage stock enabled. Then each variation has manage stock enabled and a stock of 5. No matter what variation I choose on the product page, that message is displayed between the “clear selection” and the Add to card button. Strange that above the size and color options it states: “Availability: 50 in stock Sku:00109”
What is causing that unavailable message?
Nevermind. Price wasn’t set on each variation so WC was making unavailable.
Is there a way to display: “Multiple Options Available” under a product that has variations while viewing a product category? Or even show like color boxes?
Hi klear,
Please open a ticket here https://skygroup.ticksy.com/, explain more, give us a demo or a screenshot. Our support team will help you.
Best regards,
Hi, i want to hide the coin selector (EUR, USD, etc..) in the header. I have tried to change in the child theme but don´t work. In the home page I can hide it , but not in shop page, blog page, and others. Please i need to hide it. Thanks!
Hi reflex_xion,
You go to Theme Options > Header tab. You disable the Header Currency option.
If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
I installed the thme how can I activate the plugin? did you provide any serials?
Hi gayath777,
Are you talking about activating Visual Composer and Slider Revolution licenses? If so, please read this article https://skygroup.ticksy.com/article/10856/.
If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
Hi, I was wondering how to get 2 columns in a mega menu turn into just 1 column. Like the “Shop” mega menu with “Shop layout”, “Detail layout”, and “Product types” all into one column on the demo website. Thanks.
Hi ninhqh,
It uses the static html. You add the Text widget to your mega menu widget area as a column. Please see my screenshot https://prnt.sc/i10×0z. Then you add the html code below
<div class="ts-mega-menu mg-col-1">
<div class="list-link">
<h2 class="widgettitle">SHOP LAYOUT</h2>
<ul class="menu">
<li><a href="#">Shop layout 1</a></li>
<li><a href="#">Shop layout 2</a></li>
</ul>
</div>
<div class="list-link" style="margin-top:20px">
<h2 class="widgettitle">DETAIL LAYOUT</h2>
<ul class="menu">
<li><a href="#">Detail layout 1</a></li>
<li><a href="#">Detail layout 2</a></li>
</ul>
</div>
<div class="list-link" style="margin-top:20px">
<h2 class="widgettitle">PRODUCT TYPES</h2>
<ul class="menu">
<li><a href="#">Variable product</a></li>
<li><a href="#">Variable product 2</a></li>
</ul>
</div>
</div>It is similar with the static html code which we included in our documentation http://demo.theme-sky.com/documentation/boxshop/#menu.
If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
Works perfectly! Thanks!
Just a short question I did not find the answer on that yet:
How can I change the BoxShop breadcrumb background image. I know that I can select any image at every product, but I am asking about a default background image which appears at every product page until I am not selecting an image for a product’ breadcrumb background image. At the moment for example a sunglasses image is the breadcrumb image as default, where can I change that?
Thank you in advance for your reply!
In the meantime I’ve found your answer to an earlier similar question. The breadcrumb background image can be changed at Theme Options -> Header -> Breadcrumb Options. 
great template and theme! Cheers
Hi Zolla01,
OK . If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
Pre-Sale Question We have products that can be bought individually or as a case. We show both prices and options on the product page. We use a price attribute and variations to achieve that. Then we use a plugin Variations Table to display the two options.
Can your theme achieve that without the plugin? Basically, when on a product page we need a shopper to choose how many for case and how many for individual to add to cart.
Hi k_grinder,
Thank you for interesting in our theme!
Unfortunately, our theme does not provide the feature which you mention. As you said you can use the Variations Table plugin. So you should keep using that plugin.
Best regards,
Thank you. I do have one more question on the new full-width layout. First of all, it is very nice. My question is can the banner image be one big image and not have the two right stacked images so this way it takes up that space too? And is it possible then to have that image even go under the category dropdown? Like you do on interior pages? Thanks.
Hi k_grinder,
About banner, yes, you can. It is our TS Single Image element. You just edit page, remove one and add your big image.
I don’t understand about the category dropdown which you mention. Please open a ticket here https://skygroup.ticksy.com/, explain more and give us some screenshots. Our support team will help you.
Best regards,
Hi, I wanted to know if it was possible to keep product filters open and visible and not just by clicking on the appropriate item. Is it a feature provided by the theme? Thank you
Hi lu3g,
You can add the custom css below
.prod-cat-show-top-content-button{
display: none;
}
.product-category-top-content{
display: block !important;
}Please clear your caches after adding my code.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Author… I would like to edit the cart page to add some content below the cart. When editing the page with visual composer, VC is automatically placing the [woocommerce_cart] shortcode in a vc row and the layout of the cart changes to what appears is a mobile type layout 100%w. The row is single column full width so not sure why layout is changing on cart. If I place the WC shortcode above all other shortcodes in classic editor mode and save, page displays properly, but I have to delete automatically created vc row and paste WC shortcode before every save to keep layout and that’s not convenient. Please advise asap. Thank you.
Hi klear,
Because it is affected by html of VC. Please add the custom css below
@media only screen and (min-width: 992px){
.woocommerce-cart .woocommerce-cart-form{
width: 72%;
float: left;
}
.woocommerce-cart .cart-collaterals{
width: 28%;
float: left;
padding-left: 20px;
}
}Please clear your caches after adding my code.
Best regards,
Thank you for the fix.
I have changed WooCommerce to reflect USA location and dollars, but the cart icon in the header still shows pounds. Also, how do I create footer columns? the two widgets in the footer are just stacking. Lastly, the featured images are not displaying for pages (even when “show page title” is selected), it’s just a large white space above the content.
Was there documentation that came with this theme?
Hi danniluke,
About cart, because cart is cached by WooCommerce. So you need to update cart (add/remove a product from cart) after changing currency.
About footer, you may not enable Visual Composer (WPBakery Page Builder) for Footer Block. Please read our documentation http://demo.theme-sky.com/documentation/boxshop/#footer or watch this tutorial video https://www.youtube.com/watch?v=aXlurJG6v5c&index=4&list=PLbyF_EROfxJTroIrh71ZmCWIhz7SVzTKy.
About the featured image, it is Breadcrumb Background Image. You need to select a breadcrumb layout which has background image in Theme Options > Header tab. Please note that you can select Breadcrumb Layout and Breadcrumb Background Image for each page in Page Options.
About documentation, the link above is our online documentation. If you download All file & documentation from themeforest, you will see the Documentation folder in your package.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
hi I need to know how can I make a google play-store app using this theme? am I able to do that if I’m buying this theme?
Hi gayath777,
Thank you for interesting in our theme!
Unfortunately, we don’t support this feature.
Best regards,
hello, pre-sale q, i noticed from my mobile that swipping through gallery pics is not working, is it just the demo?
Hi ahmnabil,
Thank you for interesting in our theme!
Could you please explain more or give me a screenshot about this?
Best regards,
when i’m on mobile, i can’t touch the main picture of the product and swipe it to left and right to show the next picture, if i want to preview another picture i’ve to click on its thumbnail https://imgur.com/a/gekvb
Hi ahmnabil,
It is the same with PC. Because the main image is not shown in a slider. So you need to click on thumbnail to change the main image.
Best regards,
Hi there,
first, super nice theme – one of the best i have ever seen.
My question:
Variable products in frontend don´t show single price of product selection. It´s only showing the range of the price for every selection. Can you help`?
Best Chris
Hi Chris,
Thank you for your compliments!
Variable product displays 2 prices: the first price is the price of variable product (min price – max price of variations), the second price is the price of variation and will only appear when you select options. Please see my screenshot https://prnt.sc/hyvox4. If it is not what you want to mention, please open a ticket here https://skygroup.ticksy.com/, give us your WP admin account and explain more about your issue. Our support team will help you.
Best regards,
Hey,
thanks for the fast reply, yes this is what i´m meaning. The price of variation is not showing at my side. Pls see and test here:
https://kaufhanf.de/shop/hanfsamen-gescha%cc%88lt/Best
Hi Chris,
It may be hidden by one of your third party plugins. Please add the custom css below
.woocommerce-variation-price .price{
display: block !important;
}If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
thanks again for your fast reply, now it is working. Thx
can I customize full width search bar in this theme? like ebay amazon? and I need to add social login as well
Hi gayath777,
Thank you for interesting in our theme!
About the search bar, yes, you can make the search bar bigger by adding custom css. If you can not do it, you can open a ticket after purchasing our theme. Our support team will help you.
About social login, you can install a third party plugin. The following plugins may help you https://wordpress.org/plugins/yith-woocommerce-social-login/, https://codecanyon.net/item/woocommerce-social-login-wordpress-plugin/8495883.
Best regards,
Hi this seems awesome theme, i have some prebuying questions 1.is this support group buying? 2.if not, can we add third party plugin for that? 3.Can we customize this like get all home pages some parts and make a new home page?
Hi ish2015,
Thank you for interesting in our theme!
1 & 2. WooCommerce supports the grouped product by default https://docs.woocommerce.com/document/managing-products/#section-11, https://prnt.sc/hxuw2b. If you need more options, you will have to install a third party plugin https://docs.woocommerce.com/document/group-bundle-products-woocommerce/ or find plugin on google with keyword “woocommerce product bundles plugin”.
3. Yes, you can. Our theme uses WPBakery Page Builder. So you can do it easily.
Best regards,
Hi, thank u! No im not talking about “product bundles”, i mean “group buying” when some amount of deals are sold activate deal for them, like this “https://codecanyon.net/item/woocommerce-group-buy-and-deals/18977834”
Hi ish2015,
I understood . You need to install a third party plugin. You can use the plugin above if it is suitable for your purpose.
Best regards,
Thank u verymuch for quick response <3 ill buy this in next couple of weeks much love
Hi, the sliding cover revolution is not working. I bought it and it did not work again. I think your problem is working on my other sites
Hi organiksa,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and explain more about your issue. Our support team will help you.
Best regards,
hi i have downloaded full demo package which i want for my website this is how my website look right now http://bit.ly/2Ca5Re4 how can i apply full demo package please explain step by step i am not very expert
Hi waqar0808,
Please go to our downloads page http://downloads.theme-sky.com/ and enter your purchase code again. Below the download links, you will see our guide.
If you still can not install it, please open a ticket here https://skygroup.ticksy.com/, give us your purchase code, hosting cpanel account and tell us the package which you want to install. Our support team will help you.
Best regards,
