13535 comments found.
Hello Ken Happy new year 2018.
I sent an email, looking for your reply,
Thank you
Hi goocha_charan,
Got the email 
I will check your case shortly. Happy New Year 
Buenas tardes Estimado Ken. Una consulta, puedo eliminar el precio de mi página web? para que nadie observe el precio de mis cursos. O al menos cambiar la moneda de dolares a soles peruanos (Ya que soles peruanos no aparece en las opciones). Saludos, y gracias.
Hola 
I can help you with that. Just send me a request to candy@thimpress.com with subject “richard1734 – Eduma Support”.
¡Qué tenga un buen día!
Hi Ken and team, I am waiting for your help to finalize the install. Please contact me me asap. Thank you, Fabrice
Hi Fabrice,
Our team will check your case shortly
Hello, i’m using eduma for a psychology clinic and i want to know on learnpress is it possible add some notes(pdf, word, files) for a single student?
Hi joaumfeijaum,
You can use BuddyPress plugin . The instructor and the student can have a private conversation, send file… Please try
Hi , in woocomere status we found “LearnPress – WooCommerce Payment Methods Integration” pls advie how to correct it
Hi mhhammam,
Sorry but I don’t get your point. Can you clarify?
we found this message ” “LearnPress – WooCommerce Payment Methods Integration” in woocomerece status we need to know how to correct it u can check it in our contorolpanel we sent u login data before pls check
Hi mhhammam,
What is the correction, can you tell me more? I still didn’t get it. Can you share a screenshot?
Hi , when we try to remove order from orders list we got update cart button is disabled so no change happend pls tell me how we we can make update cart button enabled
Hi mhhammam,
Please edit the order in menu LearnPress / Orders.
Hi pls note the problem in products “courses” in cart when we are trying to make any update in courses in cart we got update cart button disabled pls advice how to make update button enabled and from where in controlpanel we can remove all products in cart , pls note we use woocomerece
Hi , how can remove “Your cart is currently empty.” in woocomerece checkout page thanks
Hi mhhammam,
Please go to your Dashboard => LearnPress => Settings => Payments => General => Checkout page, choose the “Lp Checkout”.
Sincerely
Hi, is it possible to embed a PDF file like you can embed a video so that it shows directly into the lesson?
Hi evobulgarevo,
Yes it’s possible. Just edit those lesson then add the PDF embed link
Hello Admin, Awesome theme. I need certain customization (Willing to pay for customization) where can i drop in the requirement note and communicate, please provide email details. Thanks.
Hi shubham0522,
Please send me a request to candy@thimpress.com with subject “shubham0522 – Eduma Support”, we will discuss more
Hi Ken, On my web there will be more lectors and unfortunately all of them they have access to all media files. Can I set they will have access to media added by himself only? Not to all? Thank you Ken.
Hi syky02,
I am discussing with our develop team about this process. By default, WordPress allow all authors to access the media library. We will need to change this behavior
Hi, how to change link (the page that is being redirected) in “Register now” popup? http://prntscr.com/i12lfx
Hi, my question is not about translation. I told about how to change link in which you redirect after press “register now”
Hi vzakaze,
Oh I see. Just send me a request to candy@thimpress.com with subject “vzakaze – Eduma Support”, I will help you set it up
Can you fix events page. I am still waiting.
and mailchamp not fine.. Please check .
Hi bestanomon,
Please go to menu Appearance / Customize / Events then you can adjust the background color (with opacity option)
About the MailChimp, can you tell me more about it?
Hi! I’m trying to import the Course Hub demo and I’m getting the following error: Warning: mysqli_real_connect(): (HY000/2002): Connection refused in /var/www/updates.thimpress.com/htdocs/wp-includes/wp-db.php on line 1538 I’ve tried with both options: site origin and visual composer. But I keep getting the same error when WP tries to connect to Envato. Could you please give some advise about how to fix it? Thanks.
Hi lucianalg,
Please make sure your server is using MySQL 5.6 or higher. Let me check your site and make sure everything is ready
Just send me a request to candy@thimpress.com with subject “lucianalg – Eduma Support”.
Your support is expired too, please consider renewing support.
Hi guys! I cannot find where and how to translate the months listed in the quiz history: https://imgur.com/a/mbEgD
I’ve tried doing it via Loco Translate but could not find the desired strings. In need of your assistance !
Hi toke7,
Thanks you for the report. Our team is checking.
Hi toke7,
I will need your WP site info, please send to candy@thimpress.com with subject “toke7 – Eduma Support” and I will help you out
I have send you login credentials and translation details. Would you kindly see into this today?
I’m on it right now
Help me check again
It’s still not translated for some reason.
Hi toke7,
Our team is checking again.
It’s okay now
Thanks a lot guys!
Hello Ken, please, I have two questions:
1. how do I change the text of the payment confirmation email that is going to the customers automatically? The text that is currently going is: “You have been registered successful our event. Please go to the following link for more details.Your account”.
2. How do I change the text “curriculum” that is indicated in the following link? https://www.nacientifico.com.br/wp-content/uploads/2018/01/curriculo-imagem.pngtnks
Hi nacientifico,
For 2 those things, we just need to use Loco Translate plugin
Let me show you in more details. Just give me the site access info to candy@thimpress.com with subject “nacientifico – Eduma Support”.
??????????
Ken, was any change made to my site settings? It’s gotten too slow !!
Hi nacientifico,
Didn’t make any changes to slow it down. I am checking again.
Hello Ken, please, I have two questions:
1. how do I change the text of the payment confirmation email that is going to the customers automatically? The text that is currently going is: “You have been registered successful our event. Please go to the following link for more details.Your account”.
2. How do I change the text “curriculum” that is indicated in the following link? https://www.nacientifico.com.br/wp-content/uploads/2018/01/curriculo-imagem.png tnks
Hello Ken, It’s been 15 days and I have not received an answer yet !! I do not find this option in Loco Translate plugin Please!
Hi nacientifico,
I am checking again.
Hello,
I am getting error 500 internal server error on my wordpress page.
The error below is showing in the php_error file.
The "add_to_cart_fragments" hook uses out of date data structures and function is deprecated since version 3.1.1. Replace with woocommerce_add_to_cart_fragments.Please help
Regards
Hi RDM_Nig,
I think you are using some outdated LearnPress addons. I will need to check your site more carefully, please send a request to candy@thimpress.com with subject “RDM_Nig – Eduma Support”
And consider renewing support to always get our best services too
Hi, how we can list events in grid format like courses thanks
Hi mhhammam,
Right now the design for events page doesn’t have grid layout. We have to override events template with a child theme. This will require custom fee too. If you interested in, please send me a request.
I have sent you mail reg a few issues. Pls do attend to that early !
Hi el_experts,
Our team is checking your case.
Hello, Your themes great. I would like to make the membership with levels or courses. Are the plugins included to make Membership Sign Up with Offline Payment, Paypal and Visa? Can I assign courses for member level?
Thanks Advance HSHEC
Hi HSHEC,
Yep . We provide online courses with membership features. The system integrates with Paid Memberships Pro plugin
Is there is any option for asking questions for each lesson?
Pls reply waiting
Hi madeforher,
There is a comment form in each lesson. Users can discuss with each other
Hi, We have added slider revolution on our homepage, slider is responsive but the text or layers inside the slider are not responsive …Can you Please Check -http://www.chartadvise.com/training/ Thank You !
Hi rajacv,
Our team is checking…
Any Update Regarding Slider Revolution ?
Yes Ken !
yes
Hi rajacv,
You forgot to turn on responsive mode. I set it back.
Now please check those options http://prntscr.com/i2k95x
Thanks !
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