146 comments found.
Hey developers, you have on the forum I’ve been writing about social sharing. But to me it did not. How would this issue be solved?
Question where can I set up the recipes home page? I need to adjust the SEO and the title.
Hello siaweb
Create recipes in Dashboard >> Recipes. And you can use a SEO plugin to SEO the recipes.
Regards
You did not understand me the main recipe page where you can configure SEO. http://sweetdukan.ru/recipes/
Hi siaweb,
I got it. That’s archive page so it’s impossible to use SEO plugin in the page. But I think you can add the analytics code in the page to SEO. If you need any help, please email us at dong@foobla.com
Regards,
Thoa Kim
Wrote you but in the answer silence ((
Hi siaweb,
Can you give me your email address so I can check please?
Regards,
Thoa Kim
Hi siaweb,
Thank you. The supporter is checking and will get back to you shortly.
Regards,
Thoa Kim
Okay, thanks.
well done! good luck to you! 
Thank you 
Hello,is it possible to include SIZE to every products(cakes)whatever
Hello Maximator25
Did you try variables products? https://docs.woocommerce.com/document/variable-product/
Regards
Thoa Kim
I am trying to change the image in the events section on the home page of the site. I cant seem to find the Events section in wordpress. I already went to the SUPPORT FORUM but it has nothing by this, even with this question has been done several times.
Hello clubedemidia
I see you did create some topics on our support forum. The support team will get back to you soon and response all your topics. Kindly continue discussing on the forum.
Regards
Thoa Kim
hi i purchase the theme 6 months ago and after updating. the product stars rating is replaced by 0 out of 5 instead of stars please help
Your theme (Cake Art) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. You can see which files are affected from the system status page. If in doubt, check with the author of the theme.
and status page is showing error
my website is https://www.cupcakequeenqatar.com/product-category/cake-pop/?c=aa4028b8be5e
to browse the website you need a password Sa159753456
Hello psisd
Kindly send an email via dong@foobla.com with subject “psisd – Cake Art Support”. We’ll assist you this case.
Regards
Thoa Kim
i got this message I am currently out of office for our National Holiday – Lunar New Year and will not be returning to work until Wednesday 20th Feb 2018.
Hello psisd
We have received information about your issue. Our developers will check, resolve it and response you as soon as possible.
Regards
Thoa Kim
Hello, I just purchased the theme, uploaded it and installed it. And thereafter I uploaded the demo, but the main menu doesnt seem to be working correctly. The search icon and shopping cart are both pushed below the menu instead of being aligned with it. Any tips?
And when I go in and I wanna adjust main menu settings, it looks all screwed up, and the settings are actually correct in terms of the demo content, but the main menu points are still blue default.
Hi dietz7,
I’m sorry for the late respond since we are in our National Tet holiday 
I’m sory if this has caused you any inconvenience.
Your issue seems complicated. In order to make things look exactly like the demo content, have you checked CakeArt’s documentation yet? After installing the theme and demo content, you will need to edit a few values according to the site to make it looks perfect: http://docs.thimpress.com/cakeart/
Also, in case you are unable to make the change as you wished using the documentation, I forwarded your message to our supporters and they ask if you could create a support topic on our VIP support forum for CakeArt so they can discuss directly with you and try to help you out. https://thimpress.com/forums/forum/cake-art/
You can check this note on how to create a support account and create a topic: https://www.evernote.com/shard/s209/sh/f5db4ebc-2879-49db-be1f-23fd14c82ca8/26a53295a5f5082a2e0cb44fca0d7f21
Please let us know if you need help with anything else and our supporters will try their best to help you out.
Regards,
Tung from ThimPress
Theme installing failed. How to get supported???
I have just purchased Cake Art. Theme installation failed. Please support as soon as possible. Your support lines are not responded and difficult to reach.
Hi Dilu123,
I’m sorry for the late respond since it’s our National Tet Holiday so perhaps our supporters missed your comment somehow.
About this issue you are having with installation, have you checked the PHP configuration as the following? Demo import may be failed if you haven’t changed the configuration according to this: (http://docs.thimpress.com/cakeart/):
+ max_execution_time 3000
+ memory_limit 256M
+ post_max_size 64M
+ upload_max_filesize 64M
Also, in case changing the configuration doesn’t help, I forwarded your message to our supporters and they ask if you could create a support topic on our VIP support forum for CakeArt so they can discuss directly with you and try to help you out. https://thimpress.com/forums/forum/cake-art/
You can check this note on how to create a support account and create a topic: https://www.evernote.com/shard/s209/sh/f5db4ebc-2879-49db-be1f-23fd14c82ca8/26a53295a5f5082a2e0cb44fca0d7f21
I’m sorry for any inconvenience made.
Regards,
Tung
Also, if you need any other assistance, please send me an email at tungnd@thimpress.com so I can ask some developers to help you out quickly.
Thank you for buying our product and sorry for any inconvenience you’ve had.
Regards,
Tung from ThimPress
Does this theme use any kind of mega menu? If so how is it implemented?
Hello jcornaby
The theme currently doesn’t support Mega Menu. We’ll consider to add Mega Menu feature to the development plan and develop it next time.
Regards
Thoa Kim
like “thim new products” i want to add custom products on my home page, how can i do that. pls help
Hello arjunavan
Kindly visit the support forum and raise a topic about the problem. The technical team will try to find out the solution
Here is the forum https://thimpress.com/forums/forum/cake-art/
Regards
Thoa Kim
Hi, very nice theme and it appears to have all the bells and whistles for a bakery site. The live preview is not working or loading/displaying properly on mobile; iPhone 6 and iPhone SE. Please advise. Thanks.
Hello joed777
We’ll check the theme on Iphone devices and make it work perfectly if there is any problems. Don’t worry. We always want to bring to customers the best experience using the theme.
Regards
hi there, nice theme! is there a way to test its demo version in order to see if i understand how to build pages and other sections before i buy it? thankyou!
Hello pcgps
Thanks for your concern but there is no test demo available. If you have any questions, just drop here. I’ll provide the prompt answers.
Regards
Thoa Kim
i want to add deliver time and Is there any setting to make 5 product in latest product currently the theme is showing 4.
Hello BakeBank
Thanks for your concern. We’re willing to custom 5 product columns. But in order to have the deliver time, you can use this plugin https://wordpress.org/plugins/woocommerce-customer-delivery-date-time-selection/
Regards
Thoa Kim
I would like to ask about extended lisence if I am already passed for one year… how much do I need to pay, cause first time I must pay fotr 59+17,63 for one year could you please send more detail about it after one year use in here asmita.mita68@yahoo.com
Best, Asmita
Hello asmita68
Thanks for your concern. After purchasing the theme, you have a free 6 months support. After 6 months, you can extend the support. About the detail information, kindly refer here https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Regards
Thoa Kim
Hi,
i get the Uncaught TypeError: b.fn.wc_variation_form.find_matching_variations is not a function JS error, main.js.min. Variations dont work anymore? Any idea how to fix it?
Hello www89ee
Please make sure that you’re using the latest version the theme as well as required plugins.
In such case, we have to check your system. But your support seems to be expired. Kindly renew your support to receive our customer service.
Regards
Thoa Kim
I am, Blank wordpress, just your theme newest version and newest woocommerce. When you add a product with variations you get this error. Its not a matter of my support expired or not, your theme latest version is broken if variations are used on products. Soon someone else will come and say the same thing. You can check on the link i gave you or test yourselves, just make a variable product.
Hi,
Ok, let us check our demo and fix it immmediately if there is the issue. Meanwhile, we’ll check for your site priority for this case. Kindly send an email via tamho@foobla.com. He’ll help you out.
Bests,
Thoa Kim
Done
i want buy Cake Art Themes, is there any discount on that theme ?
Hello BKM2KP
Thanks for your concern but there is no sale-off time right now.
Hope you’re our next awesome customer
Regards
Hello, How can i hide page header(bg_header.jpg).
Hello phyophyoo
Kindly visit the support forum and raise a topic about the problem. The technical team will try to find out the solution
Here is the forum https://thimpress.com/forums/forum/cake-art/
Regards
Thoa Kim
Helo Thoa Kim
I added issue in forum. Forum reply is very late. I just want to know is your template support hiding of Custom Heading Background. Becuase it takes much space and i just want to hide that part.
Hello phyophyoo
I’m not supporter of Cakeart team so that I’m afraid that I’m not able to give you a correct answer. I see you created a topic a fews hours ago and I also gave your topic to the supporter of Cakeart team. They’ll response you as soon as possible.
All support topics will be responsed within 24 hours on weekday (a bit longer over weekend) since you posted topics.
Regards
Thoa Kim
Hi, how to change banner please ?
Hello leclerc-web
There is option to change the banner of the pages in Appearance >> Customize.
For any further assistance, kindly visit the support forum and raise a topic. The support team will guide you in details.
Here is the forum https://thimpress.com/forums/forum/cake-art/
Regards
Thoa Kim
how can I show pictures with long post ?
Hello
Kindly visit the support forum and raise a topic about the problem. The technical team will try to find out the solution
Here is the forum https://thimpress.com/forums/forum/cake-art/
Regards
Thoa Kim
Also experiencing woocommerce problems which seem due to out of date theme …woocommerce is now 3.12 …. variable images not changing.
Hello, we’ll update theme theme with the latest version of Visual Composer and WooCommerce immediately. So you can update theme to use the latest version of these plugins.
Regards
Thoa Kim
Has this theme been updated to be incorporate latest version of visual composer? It does not seem so…. my envato updater says we have latest version of them installed but plugins says visual composer is out of date. Please confirm version of visual composer that theme is compatible with as this page states 4.12 but vc is on 5.12 !!! When will it be updated?
Hello, we’ll update theme theme with the latest version of Visual Composer and WooCommerce immediately. So you can update theme to use the latest version of these plugins.
Regards
Thoa Kim
Just run the update that was notified via envato this morning and it still reports that the visual composer is 4.12 vs the current 5.12 release that visual composer requires. Are you issuing another update to bring the them up to date?
Also every theme update replaces the background header image of wine and berries on a wooden board which we then have to replace every time. Could this be left alone during updates?
Hi,
For your issue, you can contact the developer via email tamho@foobla.com, he will check your issue.
Regards,
Hi,
If you need any further assistance, feel free to let him know. He will try my best to support you.
Regards,
Hello, the latest version of Visual Composer is 5.2.1 and Cakeart 1.13 is using this version (5.2.1). You can send an email to tamho@foobla.com to get the latest version of Visual Composer with subject “mktgaction – Cakeart Visual Composer newest version”
For other problems, please renew your support to receive our customer service.
Regards
Thoa Kim
