1328 comments found.
Hi.. which is the best resolution in pixel for the fullwith slide? I Just added It ok website but It takes Forever to show on the page.. thank you
Hi,
Thank you for purchasing.’
We recommended images at 1200px.
Also you can use this plugin to optimise image file size https://wordpress.org/plugins/ewww-image-optimizer/
Hi, may i ask if there is any code for a template to remove the header and footer just from a single page? I know how to add a template page, i just need the code to do that, please let me know… thank you
And also, if is possible, how can i create a fullwidth table with a colour background? 
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Again the new update completely broke my theme… Affected the WYSIWG editor, Contact forms not working and RevSlider doesn’t work. This is getting ridiculous with each update.
Hi,
Thank you for purchasing.
We are tested and very sure that our theme won’t break any default WordPress functionalities.
Please check. There are javascript conflicts between theme’s script and plugin’s script. Try to disable all plugins.
Funny that you recommend that. I did just that and it still broken. Good job thou.
Could you please provide WordPress account here https://themeforest.net/user/themegoods I will check it for you.
I didn’t said funny thing as there are other 3,500+ customers who are using theme with the latest version of WordPress without your issue
Anyone that reads this: disregard my comment regarding the update breaking my theme… The theme works great and the Technical Support is very good. They looked into the issue many times and got back to me very fast.
ThemeGood is reliable and I am satisfied with the theme.
Hi again, i have a problem. I have the comments allowed but they there aren’t on the page…. why?
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi, i asked before to buy the theme if was possible to add a second line text on the menu, i didn’t hear from you after that day… Can you please help me for this? thank you
Hi,
Thank you for purchasing.
Like I replied your in pre sale question. Sorry, it needs a custom modification on theme code.
And Can you do it for me?
Sorry, it needs a custom modification. This type of customization is a bit more complex and is not covered under normal theme support. If you’re interested in hiring a developer for building out this custom feature for you, we highly recommend to check out: WP Kraken
i did it, doesnt matter
Hi! Mi captcha doesn’t work. I say “try again” always. I’ve tried submit a ticket in ; https://themegoods.ticksy.com//submit/ but I must to choose a product but and I can’t find my theme (Vega photography by John¿?) Can you help me?
Sorry, my url is www.fournmakeup.com, now i’ve disabled my captcha because I need to receive the messages
Hi,
Thank you for purchasing.
We are sorry to hear about your problem, but your license is end of support, please kindly extend our support license or if you have any issue/question about support. Please contact Themeforest support here https://help.market.envato.com/hc/en-us for more informations
the contact form on our site is not working – the emails are not being sent. We tried adding the contact form via the shortcode and it does not appear. We tried adding a different contact form and the template is not recognising the shortcode for that form either. When we make changes to the contact form via the contact plugin they are not appearing so the form is obviously not being managed via the Contact 7 plugin – where is the contact form being managed and how do we resolve the issue of plugin shortcodes not working with the theme?
Hi,
Thank you for purchasing.
It doesn’t require using shortcode to create contact form. Did you use 3rd party plugin for contact form?
Here is detailed instruction about how to create contact form http://themes.themegoods.com/vega/doc/setting-up-contact-page/
ah I see – it is working now however why does the composer not accept plugin shortcodes?
Also how do we change the sender name on the email that is received by the admin? At the moment it says WordPress so I need to change this to the client name.
Please install this plugin http://wordpress.org/plugins/wp-simple-mail-sender/ it should help you do that.
Hi! I Need its database… help me please
Hi,
Thank you for purchasing.
What do you mean you need “database”? Did you mean you want to import demo content?
yes I need. Because I did not use this theme 
Could you please open a ticket here https://themegoods.ticksy.com/ so our support staff can import demo content for you.
I need Back-Up folder in demo site. I want to upload it. and after I will delete unnecessary files.
That’s not how you import demo WordPress. You have to use WordPress importer plugin.
Should I which plugins? and How can I find them?
This plugin https://wordpress.org/plugins/wordpress-importer/
Could you please open a ticket here https://themegoods.ticksy.com/ so our support staff can import demo content for you.
Hello – on my website on every page it now says ‘Page Content’ I do not know how to remove this. Who can I ask for help – do I have to pay for support again? my website www.hj-photography.co.uk? Please help
Hi,
Thank you for purchasing.
It doesn’t come from our theme so I think it might coming from one of your plugin.
Please try to disable all plugins to see if it fixes the issue.
Hi, is it possible to hide the main menu from a single page? I want a page with just my portfolio but no top menu. Thanks
Hi,
Thank you for purchasing.
Could you please provide URL of page you mentioned please. I will check if it can be done using custom CSS code.
Sure, here it is: www.criscantonfotografia.com
Hi,
Could you please open Theme Setting > Script > Custom CSS and add below code.
body.home .main_menu_container
{
display: none !important;
}
Will that affect all the pages? I just want one of the pages without the top menu, the rest of the website I want it with it.
Hi,
It’s effect homepage because you provided URL of your homepage so please provide URL of page you want to hide menus please?
Thank you very much
Thank you very much
Oh, and in that same page I need to remove the social media icons that show by default at the bottom (not the icons on the black footer, those are mine)
body.postid-1123 .main_menu_container,
body.postid-1123 #social_share_wrapper
{
display: none !important;
}
Hi there,
Great theme!
I’m running into an issue with the “Gallery Archive”. We’ve had galleries already, but very recently I added two. So, I created “Gallery 3”, a few days ago and then “Gallery 4” today. However, Gallery 4 always shows up before Gallery 3 on the Gallery Archive page.
How can I change this? I know some themes alter the order of things based on the respective publish date(s). But altering the publish dates for these two ‘new’ galleries does not change their order on the archive page. Any guidance would be appreciated. I’m hoping that I’m missing something simple.
Thanks!
Please login with your purchased account so we can continue providing support for you.
Hi, I’d like to see examples of people using this theme. Can you provide web addresses to check out ? Thank you !
Hi,
Thank you for interesting.
Here are few example of our customer sites.
http://macphersonfamilyphotography.com/ https://boolcactus.com/ http://www.djv-photo.com/Hi.
How could I translate the fileds “name”, “email”, “phone”, “message” in the mail I receive in my account, not in the contact form, in the template mail that is sent through the contact form.
I don’t know if I have to use language files (I did it to translate the form) or other method.
Please, could you tell me something about it.
Regards¡.
Hi,
Thank you for purchasing.
Could you please provide WordPress and FTP accounts here https://themeforest.net/user/ThemeGoods .
I will check it for you.
Done.
Thank you very much.
I think the gallery-password doesn’t work correctly. When I enter the (correct) password the gallery doesn’t run, there’s always the text “password isn’t correct”.
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi, there appears to be a problem with v4.0.1. The navigation disappeared from the top of the page and the rest of the layout was broken too. The website is running WordPress 4.8.1 on PHP 7.1
When I rolled back the theme to v3.9, everything went back to how it should have been. Can you confirm this is a bug you’re able to reproduce? After inspecting the DOM, all elements were being loaded in the HTML but failed to display on screen.
This was replicated on Mac OS and Windows machines respectively in different geographical locations.
Hi,
Thank you for purchasing.
It shouldn’t have issue with PHP 7.1 could you please try to disable all plugins to see if it fixes the issue.
If you still have the issue, could you please upload it online so I can test it please.
Hi, I am trying to create a ticket in the techical support page ( https://themegoods.ticksy.com/?envato_item_id=9678282) but when I enter it is empty of content…. so I can’t create a ticket.
My question is that at 1366×768 screen resolution, the menu and the logo are displayed wrong like you can see in the link http://tinyurl.com/y7jhdm6r.
Could I fix that problem in the header?
That’s all, regards.
Hi,
Thank you for purchasing.
It’s because there is not enough space to fit all your menu items and current logo size. So you have to reduce logo width or number of menu items.
If anyone reads this before buying – do not buy this theme. The QA process clearly doesn’t exist and they publish updates which will break your website (white screen of death)
First, we are sure our theme works fine. There are 3,400+ people are using it so we are sure we don’t sell broken theme.
Second, I don’t see purchase record from your account. So how did you get the theme legally?
If you did purchase theme legally. Please login with your purchased account then we are sure we can help fix this issue for you which we are again indeed it’s not theme issue but your server or 3rd party plugins issue.
A client of mine purchases the theme, but I appreciate being called a pirate. Great customer service.
Second, are you going to tell me the 3.3 update to Vega didn’t break the portfolio-masonry and other portfolio templates because the switch statement had multiple default conditions?
I am going to tell you that. First you didnt purchased this theme from your account. Second you have old version of theme. The latest version is v4.0.1 and if you login with your purchased account you will download the latest version and it doesnt have this issue.
So you are confirming that you published version 3.3 with an error that would cause pages to be broken? As I said in my original comment.
Isnt that reason that every software in this world have updates? So bugs in previous version can be fixed right?
So you couldnt download the latest version perhaps becuase you didnt purchased right? I couldnt think of other reason so haven’t purchased with this account. Then posted negative message here. What’s logic and kind of person you are?
Helpful hint - In the future, just say “yes, there was an error in that version, but we fixed it with an update and have improved our QA to make sure it won’t happen again”
Ad hominem attacks aren’t going to win you a lot of favor.
As I said before, my client purchased the theme, I did not. I have purchased many products on ThemeForest. I will not be purchasing any made by your shop.
The kind of message you posted here doesnt make any sense. You keep attacking people with your tone and negative message. This doesn’t make any sense. I will report this to Themeforest.
Feel free, but you confirmed what I was saying is true.
That’s the reason software has an update… try to understand that. It’s the same for all themes sold here in this world.
My point is you didn’t QA it before you published it and broke 3400 people’s websites. That’s not good. And there’s nothing to stop you from doing it again.
It’s issue with PHP7 and at that time when v3.3 there is no PHP7. Then when PHP7 came out we checked and published an update.
It might broke for you since you didnt purchase from Themeforest so you couldnt download any updates. And that’s reason you are mad here.
how can i get that page on my site : http://themes.themegoods.com/vega/demo/galleries/gallery-wall/?vegastyle=1
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
So we can create sample for you.
Hi,
Thank you for purchasing.
Could you please contact the plugin author and check if there are some miss configuration on plugin settings please.
Latest update broke my theme. All images and links including Nav are not loading.
Hi,
Thank you for purchasing.
Could you please provide WordPress and FTP account here please https://themeforest.net/user/ThemeGoods
