106 comments found.
Hi, Does this have integrated automatic recurring paypal and/or stripe payments for packages without the use of third party plugins?
HI, No, you need to add the feature to third-party plugins.
Can you please provide instructions on how can we change the color of the green loading house icon and the separator icons?
Thanks!
Please send details via our support center. We will give you direction for changing the color.
Hi, do you have an issue with this theme, is it still maintained ? There has been no update since we have bought it 9 months ago ! When will the updated version be available ? 2 months ago, you replied us “we will release the theme updated version within this week”. Please let us know…
Please send us a support ticket for getting the updated version.
Hi, why should we pay for extra support since we have purchased a licence providing the template and all future updates. If there is an updated version, please push it online for all clients, on themeforest ! If you can’t please have the honesty to reopen our ticket ID mentionned above.
Hi, No need to purchase the extra support. Just send a ticket with selecting “other” category.
Hi, Once I’m uploading the zip file of the theme, it showing “Oops! That page can’t be found.”, and could not be installed. Please help me the problem.
Hi, Probably your server has issue. You can send us a support ticket, we will check it.
Hi, our support has finished but we have a last small issue with galleries ! We use gallery dreamland elements in VC, we filled category IDs to exclude for each etc. —> If we exclude only one category, it’s ok, but if we exclude more (for example 23, 27, 28), there is a bug and only the first one is excluded… Would you please double check the theme about it or give us the tip how to fill this option correctly, so as we can exclude several categories by IDs ? Thanks in advance 
Hi, Please send details via our support center. We will check and will help you.
Hi, our support just ended… So we can’t reply to the latest ticket unless we pay again. It’s asimple question, could you have a look ?
Not sure but we think this common filtering issue maybe due to latest WP version.
We wait for your response before we can launch our plateform. Can you please check what’s wrong with your Dreamland gallery filtering, we can’t filter 2 or more categories, only 1 ! Please read first post in detail. We think it’s a theme update issue. Moreover, what about theme update ? We bought the theme 6 months ago and there has been no updates since. Visual composer is 4.1 instead of 5.0.1 now.
Hi, We will check it. Also, we will release the updated version within this week.
Hi, did you check the issue ? We’ve seen no updated version at the moment…
Hi, We still working on it and will give you update shortly. Please give us a support ticket, we can send you file before uploading.
Hi, we wait for more than 1 month now and still no theme update. Please be serious and release the fixed updated theme, we’ve been very patient…
Hi, We asked the ticket ID. Please give it and we will give you the updated file.
Hi, that’s kind of you, here’s the ticket ID : Private Ticket #1087073
Hi, did you manage to send us files through this ticket ? Or maybe a theme update is on the way ?
Hi, no theme update since 7 march 2017 and we are now waiting for 70 days for the theme gallery filtering bug to be solved. What’s up with this theme ? You told us it was well maintained and updated… We are a bit confused 
Hi, You will get reply from our support person.
Hi, sorry to pollute this comment section but still nothing visible on our Private Ticket #1087073. This is not good advertising for your theme, unlike the issue gets soved…
how can we change the color of the green loading house icon and the separator icons?
Please send us a support ticket, we will give you direction.
hello can we make the logo area larger?
Please send us a support ticket, we will give you direction.
Hey. I’ve just bought the theme and I’m wondering how I see what each Flaticon icon actually is visually as I can only see the names within the dropdown boxes on the home page for example. Thanks
Please send us a support ticket, we will give you details.
Hi, where do I enter the google maps API key into the template?
You will find the option in theme option. If you can’t find it, send us a support ticket.
Support ignore messages, they won’t help with most simple issues. Everything for them is a customization. Lot of bugs with porfolio filters, doesn’t work properly on Apple devices!
HI, Sorry to hear that. Can you please give the support ticket ID? We will check and will help you.
ticket/958885
Hi, I would like to purchase this them, but i have 2 questions:
1. not sure if i can upload a bigger picture to show on the Gallary? See this: http://www.wcon.com.au/img/questions/Problem%201.JPG 2. Not sure if I can have a bigger box/picture from on the Gallary display, and have text below the pictures: See this: http://www.wcon.com.au/img/questions/Problem2.JPG Please let me know if they can be achieved by using your templates before i purchase. Your prompt reply will be appreciate.
Thank you!
Hi, Yes, you will be able to set bigger picture for the gallery.
Hi guys, In bunch gallery full width In default I don’t want to select all button I want to select some other one Can you please help me how can I able to fix this issue.
Please send a support ticket, we will help you.
presale question is this theme still being updated? looks good but i noticed nothing in change log
Hi, Yes, the theme is still updating. We add the changelog on theme theme file.
Hi,
What is the latest version of this theme? I have 1.3 installed and you dont have a change log going so I cant tell if any bug fixes been resolved. Also if there is a new version, did you upload it to themeforest for us to download it?
Thank you
HI, You can send us a support ticket. We will help you.
Do you have a forum to ask questions?
Hi guys, how can we translate complete theme and required plugins quickly in our language (german)?
sorry we have wrong purchase and send refund request. Was mistake. Iam sorry
please confirm money back! we have open dispute. This was our first mistake purchase and we have not install and dont use this theme!! What can we do if noit usable!! we have just wrong choose bacause client has tell us wwrong name…
Hello, my contact form 7 does not look like yours (design). Maybe you told me, what am I doing wrong?
Hello, my contact form 7 does not look like yours (design). Maybe you told me, what am I doing wrong?
You need to send a support ticket, we will help you.
Hi guys, pre sale question: how many headerstyles are include. Its possible activate Header (looks like your onepage exampe) also for standard site based pages?
Yes, its possible.
Hi, do I need to insall WPML to change the Headline from the Contact Info into German?
Please send details via our support center, we will help you.
