22360 comments found.
Hi there! I have a problem with the footer builder in phone and tablet view. Somehow the links I have added to my footer (like the link to homepage on logo, and the links to other pages on the website) are not clickable on your phone/tablet. They work fine on a pc though. Is there a way around this issue? Or am I doing something wrong? Best, Ruth
Hi Ruth,
The only reason I can think of for this is if there is a broken link somewhere else or a broken div. Are you able to share the URL so I can have a look and see what’s going on?
- AJ
Hi AJ! Thanks for your reply. URL is www.epd.eu. Is there any way I could detect such a broken link or div? Thanks! Ruth
Hi Ruth,
So when inspecting the code I actually see the issue is the subscribe form is going over your logo and links you can see it when inspecting in Chrome – https://cl.ly/p1Y4
This is caused because on the phone you have the first 2 columns set to 50% width and the last set to 100% width but the floats aren’t getting cleared. Usually when using offsets you should be keeping consistant style columns (at least divisible columns) to prevent issues.
I know you are using the Visibility settings to tweak the footer and show 1 row on desktop and one on mobile. What you can do on mobile instead of having 1 row with 3 columns and adding an offset to the first 2 create 2 rows and have set to 2 columns with the logo and links and the other row with the newsletter.
Or instead of using the visibility settings and duplicating everything (which is better). Just use the column responsive settings in the default row to alter their widths for mobile (or use CSS). While the visibility settings are nice it creates more work having to keep 2 sections updated whenever making changes so I would recommend against it whenever possible.
Here is a video to show you what I mean regarding using the responsive column options: https://cl.ly/p1lf
- AJ
Hi AJ, ok that makes sense. Thank you so much for your help! I will try this tomorrow. Best, Ruth
How do i update the various plugins that are included in the theme? Revolution slider etc.
Hi,
In order to update the plugins all you need to do is update the theme as updates are provided with the theme. Once updates you will actually see a notice to update your plugins as well as you can go to Appearance > Install Plugins to access plugin updates.
More info here: http://wpexplorer-themes.com/total/docs-category/updates/
If you have any issues with that or additional questions let me know!
- AJ
AJ, is there any way our names NOT to be searchable? Under the page: pioneerfn.com/team, we don’t want the names in this page to be searchable in Google/Bing.. Thanks!
In order to prevent search engines from indexing a page you will need to add a noindex tag to the pages.
Are you already using an SEO plugin on your site? If not, you probably should so you can tweak your page titles, descriptions, create a sitemap, setup open graph…etc.
I use and recommend WordPress SEO by Yoast. And that plugin has built-in options to apply “noindex” tags to any page or post type – https://kb.yoast.com/kb/how-do-i-noindex-urls/
- AJ
Thanks!
oops, sorry, problem solved !
Great, glad you solved it 
Hey AJ, quick question. I installed the Demo content for Agent and I plan to use most of your demo pages for my site.
Issue: When I update an existing demo page, the “Published On” date does not update to reflect the current date and time. It seems the Revisions are increasing, but the published on date remains at Published on: Sep 7, 2014 @ 21:28.
I created a new page, and the published date shows today, yet it doesn’t update on revisions.
How do I fix this without manually editing the published date each time? Is there a revisions dates that can be shown?
TiA!
Hi Tia,
That is very weird, I’ve never heard of this issue before. Definitely something related to core WordPress functions. When you say the data doesn’t update are you referring to on the live site or in the dashboard? Where exactly are you looking?
- AJ
I’ve updated this site today. All the imported demo pages have the same response.
Hi,
The Publish date is always the same in the WordPress dashboard because it’s based on when the page was first created, unless you manually change the publish date like this: https://cl.ly/ozWt
Thanks AJ. That’s what I was thinking. Thanks for confirming for me. Is there a way to see the Last Update Date on the dashboard or on the post itself?
Hi,
For the dashboard you can use a plugin such as this one: https://wordpress.org/plugins/show-modified-date-in-admin-lists/
For the front-end it will require a little code to tweak the theme but I can give you the custom code. Where exactly do you wish to show it?
- AJ
The Slider Revolution 5 plugin no longer works on my site, even activating the plugin without using it on a page breaks the whole site and just gives me a long error message:
Fatal error: Cannot redeclare subsetFilter() (Previously declared in /var/www/walters.dk/public_html/wp-content/
Any suggestions? :-/
Hi,
This error isn’t coming from the Slider Revolution if you do a search on the whole plugin you can see that subsetFilter doesn’t exist – https://cl.ly/ozTI – and the error you mention specifically is saying that the function is being added twice.
I’d be happy to help you trouble shoot the issue but please log in with the account used to purchase the theme or if you haven’t please purchase. Support is for verified buyers only. Thanks!
- AJ
Hi AJ,
I bought total a few weeks ago for my photo portfolio website – played around a bit and then postponed the final setup for later (love it, don’t want to screw it up. ;)). Now I jumped on the Instagram train and was wondering: Is there a way to (automatically?) import every one of my instagram posts as a new portfolio item so I only have to do the posting and editing once – for instagram and the website gets updated automatically? I’m using your lefty design for now.
cheers, mischa
Hi Mischa,
There are some plugins out there you can use such as this one – https://wordpress.org/plugins/dsgnwrks-instagram-importer/ (this one comes up first when doing a search for WordPress instagram importer). But I personally haven’t tested any so I can’t recommend one specifically.
- AJ
Hey AJ,
Thanks a lot! I will try this. For the record – this is what I call great customer support.
cheers! mischa
Let me know how that plugin works out Mischa, if it’s not good I’ll see if I can locate a better one
- AJ
hey there, How can I change the whole page design for standard single post entry and search results . Thanks
Hi,
What exactly are you looking to change and how. Because depending what you want to change there may be a setting for that or you can use a little custom CSS or it may require some code.
For example if you just want to change the entry style there are options for that (default, grid, left thumbnail): https://wpexplorer-themes.com/total/docs/blog-styles/
Or if you want your search results to simply look like the blog you can do that as well: https://wpexplorer-themes.com/total/docs/search-like-blog/
Let me know what you want to do exactly so I can provide you with the best possible support.
- AJ
The header and adding any other element in these pages by wpbakery.
Hi there,
Do you have a mockup of what you want to do?
Previously you mentioned the design for post “entry” and “search results”. Do you want a different site header for these archives? If so, how?
And in terms of adding elements via WPBakery…Are you looking to customize the actual Archives or the entries?
Again if you have even a basic mockup it would really help so I can provide you with the best possible reply, thanks!
- AJ
Hi,
I’m not a developer but I’m trying to install the required tracking scripts on my Total site in order to use a 3rd party Affiliate Marketing Platform, and I think you said somewhere that the method of installing these types of things might vary depending on whether I’m dealing with css code or php/html, etc…maybe something about child themes that was over my head…i can’t recall. Anyway, I’ve been told by the affiliate platform company to install their tracking script wherever a customer could land, and that it’s typically installed in the header or footer of the site:
<!‐‐ AFFILIATECO TRACKING: BEGIN ‐‐> <script src=”//SUBDOMAIN.affiliateco.com/tracker/v3/PUB_KEY.js”></script> <script>_refersion();</script> <!‐‐ AFFILIATECO TRACKING: END ‐‐>
(Note: I changed the platform company’s name to AFFILIATECO for this post, and SUBDOMAIN and PUB_KEY will be changed to values specific to my account with the AffiliateCo platform company.)
Then as the next step, in order to track actual Purchases, they say to copy and paste the following code on my site’s (post-purchase) Thank You/Confirmation Page:
<!‐‐ AFFILIATECO TRACKING: BEGIN ‐‐> <script src=”//SUBDOMAIN.affiliateco.com/tracker/v3/PUB_KEY.js”></script> <script>_refersion(function(){ _rfsn._setSource(“STRIPE”); _rfsn._addCart(“STRIPE-CUSTOMER-ID”); });</script> <!‐‐ AFFILIATECO TRACKING: END ‐‐>
(Note: SUBDOMAIN and PUB_KEY would again change to my specific values; I’m using Stripe as my payment gateway, actually in conjuction with JotForm)
Might you be able to tell me how and where I could safely install these scripts on my Total site? I’m guessing I should not just put them in a raw html or text block. I don’t want to screw up the site. The second script obviously just needs to be on my one payment/confirmation page (but not sure how to install it there ??), and the first script I suppose should be on most of my pages, but frankly, I only care that it be on our product pages…not necessarily other miscellaneous pages.
Where could I safely paste these scripts?
Thanks so much for any guidance!
Hi,
There are plugins out there you can use for this (I haven’t personally tested any and I don’t like to recommend free plugins I can’t vouch for) but it’s very easy to do with a little code.
- First make sure you install a child theme the guide is here – http://wpexplorer-themes.com/total/docs/child-theme/ – Make sure you read the important notice about saving your theme settings before switching so you can import them. Besides that all you have to do is click the button to download the child theme and then install it just like any regular theme.
- Once you have your child theme setup and active you can go to Appearance > Editor and you will want to paste the following in your child theme’s functions.php file at the bottom:
// Add global affiliate script
add_action( 'wp_head', function() { ?>
<script src="//SUBDOMAIN.affiliateco.com/tracker/v3/PUB_KEY.js"></script>
<script>_refersion();</script>
<?php } );
// Add thank you page script
add_action( 'wp_head', function() {
if ( ! is_page( 'purchase-confirmation' ) ) {
return;
} ?>
<script src="//SUBDOMAIN.affiliateco.com/tracker/v3/PUB_KEY.js"></script>
<script>_refersion(function(){ _rfsn._setSource("STRIPE"); _rfsn._addCart("STRIPE-CUSTOMER-ID"); });</script>
<?php } );
And then just edit it accordingly to add your keys and the subdomain. As well as to change where it says “purchase-confirmation” to be the “slug” of your thank you/confirmation page.
- AJ
Thank you very much for the helpful explanation and the link to the child theme guide, which is very well written. I’ll be studying it some more and trying to get it up and running with my AffiliateCo scripts after posting data to my site’s (payment) “Thank You” page from my Jotform/Stripe payment integration. JotForm has given me instructions on posting/delivering the stripe/payment data to my Thank You page, so hopefully the AffiliateCo Thank You page script will then grab it. Fingers crossed! Thanks again!
You are very welcome if you need anything else, just let me know!
Thanks. I’m still trying to understand child themes, and you say in your WPExplorere “Complete Guide to Creating & Using Child Themes” the following under “Demerits of Using…”:
“A FEW THINGS BREAK/ARE LEFT BEHIND
If you had built your website around the parent theme, you will be forced to tweak a few things (e.g. menus, widgets and/or theme options) when you shift to a child theme.”
You referenced in your earlier response (above) the important Notice about “saving theme settings before switching” so I’d be able to import them. When designing my current site on Total (with no child themes), I did use the customizer extensively to tweak headers, footers, colors, etc. etc. I have my site appearing exactly as I want it at this point, and I’m quite afraid that its appearance will get screwed up somehow the moment I “switch” to a child theme. Actually, I’m not entirely sure conceptually what it means to switch to a child theme in my situation. I.e., would my entire site-i.e., every page on my site-then run from the child theme, or would only the special pages where I need my AffliiateCo tracking script run from the child theme? If the entire site will run from the child theme, it seems like a very risky move to switch….I really can’t risk messing up my current site (Total parent theme) custom formatting/appearance. Even if it can be exported to to child theme to guarantee the same formatting in the child, when you speak of the “Demerits of Using…. A Few Things Break/Are Left Behind….”, would there be an ongoing risk after the export/import, so that a couple months down the road something could “break” or “be left behind” in the child theme so that it doesn’t match my current parent formatting?
Thanks very much for any additional guidance.
...regarding the Jotform/Stripe integration for my Thank You page, a JotForm support guy just suggested that perhaps I could simply paste the pixel code/script in the text section of the “classic view” of my Thank You page. Here’s his short illustration for a generic WP site (not Total):
https://screencast-o-matic.com/watch/cFVTcYoTBxI’m sceptical that it could be so straightforward, but if it’s really a workable strategy, would I put the script at the bottom of all the other (few) lines of baseline code that seems to be there already?, e.g., after the: [vc_row full_width=”stretch_row_content_no_spaces” column_spacing=”0px” tablet_fullwidth_cols=”yes” min_height=”365” css=”.vc_custom_ … ETC, ETC, ETC….......................
Thanks again!!!
Hi,
Sorry for any confusion from our blog post on the blog. I will be updating it right now to prevent any confusion or concern. The demerits Fredy writes about are “potential” issues with some things.
Total uses the Customizer which is a core WordPress function. The way WordPress works is Customizer settings are saved in the database based on the theme you are using. So right now there is a place in your database called theme_mods_Total which has all your settings stored. When you switch to a child theme the settings are never removed they just wont be applied to the child theme if you switch back they will be applied. That’s why when you switch to a child theme you just have to copy the settings under Theme Panel > Import/Export so that you can paste them in after you switch over.
Things like the menus/widgets were an issue back when the article was published but have been fixed in more recent WordPress updates.
There is actually nothing to really be afraid of when activating a child and if there is an issue you can just switch back
A child theme doesn’t do ANYTHING on it’s own. The entire purpose of the child theme is so you can add custom code to modify your site without worrying about losing your edits if you ever update the parent. Because if you manually added code to Total and then you update the Total theme you would lose those edits since updating a theme replaces all files.
I hope this clears some things up…
Of course you can always backup your site if you feel better making the switch that way or just use a plugin for the adding your custom affiliate code such as this – https://wordpress.org/plugins/header-footer-code-manager/
For the Thank You page if you wanted to add the code directly there you can but if you are using the page builder insert a “RAW HTML” module instead and add it in there.
- AJ
Hi again,
I’m still trying to get my 3rd-party AffiliateCo script up and running properly. You had mentioned in your last reply, “For the Thank You page if you wanted to add the code directly there you can but if you are using the page builder insert a “RAW HTML” module instead and add it in there.”
So that is definitely my preferred (because easier) approach, but now JotForm tech folks are saying that my Thank You page will need to have a ”.php” extension. So here is my basic question: When creating a new page on Total, can I simply name it “thankyou.php” instead of “thankyou”, and then it will magically be a php page (...so that my Jotform can do what it needs to do to move my Stripe customer ID to that page in a way that my AffilateCo script can grab it via webhooks) ??
Thanks again!!
To be honest it makes no sense to me that they require a .php extension on the thank you page for tracking to work. I would recommend maybe escalating the ticket or asking them specifically why and if they can’t tell you why then it’s bs. Proably 99.99% of websites don’t use .php on their pages, so it wouldn’t make sense for them to require that, plus simply having an extension doesn’t make a difference.
And even in their documentation they don’t mention this. I found this on their website: https://cl.ly/pEYx – it states that you can enter any URL you want.
Adding a .php page in WordPress is much more complex then just changing the name you will need to get your hands a bit dirty either in the .htaccess file or with custom rewrites.
- AJ
Thank you. I asked JotForm to escalate the ticket and relayed your comments to them. They are always frustratingly ambiguous in their replies, so they just now replied as follows:
” Ok, as far as I know the server configuration will require a .php file to run PHP code, this is the default configuration, I think it may be possible to configure the server to run the PHP code in .html files, but please note that this is not something that Jotform controls, this is something either of the PHP structure or the server configuration, with JotForm you will be sending the POST data as explained on the guides shared above. So the basic idea of the POST feature is to allow the users to receive the full data with the ”$_POST” variable, other server configurations or data processing code will need to be implemented with additional code. ”They seem to be sidestepping the issue or maybe combining the concept of ”.php file” with ”.php URL extension.” (Concepts I had also confused.)
By any chance does their reply make sense to you??
Sorry for the hassle, and thanks again for any other insights…
What they mention regarding $_POST data makes sense, but they just don’t understand how WordPress works…ALL pages in WordPress are created with PHP but they just don’t display the .php extension when you visit the page.
Sounds like they don’t have a true integration for the tracking for WordPress and it’s something you need to develop based on their guide or locate a 3rd party plugin for that (if one exists).
Hi Aj, how are you? In this moment I’m setting up one ecommerce with your theme and the Tinyfolio template, and I’m having some problems with the format of the woocomerce plugin in this template. Let me explain it,
1. The shopping cart disappears with small width screens and it is imposible to find it.
2. The menu bar has different colors for some elements of the bar and i’dont have a clue of why it works like that.
3.This may be a question for the woocomerce support, but any way is there any way to modify how the “checkout” window is displayed? Because all the fields appear in the left side of the web rather than centered.
Thanks a lot.
Hi,
I am doing great thank you for asking. I hope you are as well
1. The shopping cart by default (no matter the demo you import) doesn’t display on mobile but can be added if you are using the mobile menu icons as mentioned here – https://wpexplorer-themes.com/total/docs/creating-mobile-icons-menu/
What a lot of people do as well is they setup a custom menu just for mobile with a link to the cart – https://wpexplorer-themes.com/total/docs/create-custom-mobile-menu/
2. Can you share the URL? By default the TinyFolio demo doesn’t have the menu enabled so I’m not sure what you mean.
3. Yes you can modify the checkout page via CSS or PHP, depending what you need exactly. For example you can move the payment options over to the right column: https://wpexplorer-themes.com/total/snippets/woo-checkout-move-payment-options/
Or you completely disable the right column and set the checkout to 1 column: https://wpexplorer-themes.com/total/snippets/display-woocommerce-checkout-single-column/
- AJ
Thank you for replying so fast.
Problem 1 is solved.
About problem 2, this is the website that i’m making: https://bulletcamisetas.es As you can see on the top menu the items named “home” and “Products” are in blue, whereas the item named “My account” is displayed on black. Also I’ve found that if you select one product the bread-crumb shows the link to the homepage two times, somthing like “Home> Home> Product” but if you go to “My account” it is displayed normally as “Home > My account. ” How can I make this double “Home” disappear? “
And in problem 3 I’ve made the css option but i dont know why it is being shown left aligned, even thatand changed the location of the right column. You can check it by going on the main page, clicking on the “Add to cart” button of “prueba” and then going to https://bulletcamisetas.es/finalizar-compra/
Hi,
- The items are blue because they are the current/active page. Your homepage is also your products page. You can alter the active menu link color under Appearance > Customize > Header > Menu > Link Color: Current Menu Item
- The breadcrumbs issue is technically a bug in the theme (but not really). By default the single products link back to your main shop page in the breadcrumbs. But you have your homepage setup as your shop which isn’t something people would normally do. Normally your homepage would be a standard looking homepage with maybe a banner or a slider, some text and the most recent products. Than you would have a separate page for the shop with all the products.
I just added a tweak for the next update to make sure if the products page is also the homepage it won’t be repeated in the breadcrumbs. Thanks for the heads up!
Here is the updated file: https://cl.ly/oynK – if you want you can update via FTP at Total/framework/classes/
- Oh this is because your pages have a sidebar by default. Make sure to choose the “No Sidebar” layout for the pages. See the docs here: https://wpexplorer-themes.com/total/docs/content-layouts/
- AJ
Okay thanks a lot. I think i’ve solved all the main problems of the web.
Anyway, and this my last question is there any way to give format to the [woocommerce_checkout] element to make it look like this: https://demo.woothemes.com/storefront/checkout/ ? I want to have it in two columns one with Billing info and other with payment and my order, also i need to have the name and the surname in the same line aswell as with the phone and the email.
I’ve tried to make it with css but I’m doing something wrong because it’s not working.
Thanks in advance and I promiss you this is the last question hahaha
Hi no worries, ask all the questions you need, but please leave a new comment for new questions so it’s easier for other to find answers to the same questions – thanks!
Yes you can have it like this but it requires some custom code. For example to move the payment options to the right column you need to add this to your child theme: https://wpexplorer-themes.com/total/snippets/woo-checkout-move-payment-options/
But you need to remove that CSS I gave you previously to make everything a single column.
Having the first and last names and phone and email on one line would require some CSS:
@media (min-width: 768px) {
.woocommerce-checkout .col2-set .form-row-first {
width: 45.4545454545%;
float: left;
margin-right: 9.0909090909%;
}
.woocommerce-checkout .col2-set .form-row-last {
width: 45.4545454545%;
float: right;
margin-right: 0;
}
}
That CSS is taken straight from the demo you provided simply by inspecting the page in Chrome and copying the CSS and tweaking it a bit to target the checkout page only.
- AJ
This CSS is probably better though for Total:
@media (min-width: 768px) {
.woocommerce-checkout .woocommerce-billing-fields .form-row-first {
width: 49%;
float: left;
}
.woocommerce-checkout .woocommerce-billing-fields .form-row-last {
width: 49%;
float: right;
}
}
And it’s cleaner I actually added it for the next update it does look better, thank you for the suggestions!
- AJ
Is there a way to add a spreadsheet or multiple column/row grid into a total page?thanks
Hi,
By spreadsheet do you mean more like a table? You could do something like that using multiple columns and rows but depending what you want to do it could be too much bloat for what you need.
We have a list of recommended Table plugins you can check out here: http://www.wpexplorer.com/best-table-plugins-wordpress/
Is that what you mean by spreadsheet?
- AJ
Good day. I cant change the settings for single blog as in this article https://wpexplorer-themes.com/total/docs/blog-single-builder/. Toogling doesnot work.i try to switch off comments and social share but nothing changes. I tryed in crome and in mozilla. What can i do?
Hi,
There isn’t any known issues with these settings. I double checked and they are still working and the code hasn’t changed for many versions now and it’s working for all other customers.
Are you sure the front-end isn’t being cached? Make sure to clear all site cache (if you are using a caching plugin or your hosting has built-in cache or if you are using a CDN such as CloudFlare).
Additionally, have you used any code in your child theme to modify the default blocks? It’s possible if there is code in the child theme it could override the settings.
- AJ
Hi AJ, how are you? Is there a way to left justify the Mailchimp form?
https://digitaldamecollective.comAlso I took your advice and made all of the pages Full Screen to prevent that weird space from happening at the bottom of the page. But that is requiring me to add a lot of padding to left and right hand sides of the content, and the responsiveness is all broken as when the pages get skinnier the padding stays and it looks really bad. I have updated the homepage to have separate modules for mobile content, but if if you move the screen size back and forth you will notice what I am referring to.
Is there a more efficient way to do this?
Thanks so much!! 
All the students loved the template by the way, we ended up just doing the workshops with a live demo and then they went out and purchased out their own templates to make it easier to manage.
Hey there,
First of all that’s awesome to hear regarding the students! I had the theme on super sale at that time anyway so hopefully they took advantage of that
- There isn’t a built-in alignment option (I’ll add one) but you can easily do it with some CSS like this:
.vcex-newsletter-form-wrap {
margin: 0;
}
that will target al the mailchimp forms but if you give your module a unique classname then you can target it separately, example:
.your-custom-class .vcex-newsletter-form-wrap {
margin: 0;
}
- Full-screen makes the pages 100% of the width of the window. Use the “No Sidebar” layout instead which removes the sidebar but keeps your site still centered based on your site layout widths – https://wpexplorer-themes.com/total/docs/customize-your-layout-widths/
attempts to install total.zip results in 404 page not found?
A 404 error is a server related error and it can’t be caused by the theme.
If it only happens when installing the Total.zip (and not other themes) it’s possible you are actually having a 500 error but the server isn’t setup correctly. I would recommend trying to increase your PHP memory limit – http://wpexplorer-themes.com/total/docs/increasing-memory-limit-to-php/ – as well as your upload limit (upload_max_filesize) on the server. If you aren’t sure how to do these 2 things you can submit a ticket to your hosting company and they should assist but most hosting companies have documentation on their site on how to do that.
Let me know if increasing the memory limit or max upload limit helps!
By the way, I see your support license has already expired which means you purchased the theme over 6 months ago, is this the first time you are trying to use it?
- AJ
I was testing if it was STILL a pain in the ass to upload before I pay the absurd $61 for a 4th time. memory limit set to 128m max upload set to 256m. Client wants total but I’m not wasting another day on this I don’t think. Every other theme and plugin uploads just fine, even BeaverBuilder. I have to suspect you’ve uploaded something incorrectly to envato as I can see from the forum you’re having a lot of other problems with it.
A 404 error is a server response that can not be triggered by the theme (it’s actually impossible) unless the theme is 100% broken and doesn’t include an index.php file or an archive.php file or a page.php file. In other words it doesn’t have any or the core files required to display the homepage. If that was the case it would be broken for everyone. Which makes me think that potentially you are uploading the incorrect file.
Are you 100% sure you are installing the Total.zip installable theme only? If you are trying to upload the whole package from ThemeForest you could receive a 404 error – https://wpexplorer-themes.com/total/wp-content/uploads/sites/2/2016/08/total-installable-theme.png
Also if you did purchase the theme in the past be sure to re-download it from ThemeForest as opposed to grabbing it from another site or a backed up local copy (I know some people have done that in the past).
- AJ
I uploaded the theme successfully but I can not active it. So I can not use all the demos. Is it related to the max execution time? My hosting serves provides as 120. But the system/computer told me that the recommended time is 300.
Hi,
Max Execution time isn’t involved in the activation process (but it would be a very good idea to increase it so you can import a demo). Pretty much every hosting provider starts at around 120 but you should be able to increase it.
If you are having issues with the activation you can click the “troubleshoot” link on the bottom right corner of the activation box to get more info.
The number 1 reason for the activation to not work is if your server is blocking outgoing connections. Can you check with your webhost to see if that is the case? If your server is blocking outgoing/outbound connections you will run into issues with other aspects of the theme and WordPress (such as plugin updates).
If you are having trouble with that you can always open a ticket for private support here: https://wpexplorer-themes.com/support/
- AJ
Hi, thanks for the reply. Actually I am not sure if the active button was working or not…bdcause it took sooooooo long time (longer than 10min) to action. I could not wait longer…. Normally how long does this active action need? thanks again.
Hi,
It should only take about 1-5 seconds to activate. Did you try clicking the troubleshoot link and if so did you see any error?
- AJ
Yes, I clicked the troubleshoot link. But it only shows ``License API Troubleshooting`` and no other information…...
Hi, AJ, the updating of plugins seems no problem…
Sometimes our CloudFlare firewall will block a specific IP and not allow it to access the API (based on information they have regarding that IP – for example there could be another malicious site on your same IP which is causing the block). This is most likely the case here.
Do you want to submit a private ticket so we can take a closer look and manually activate if needed? https://wpexplorer-themes.com/support/
- AJ
Many thanks AJ, I already submited this ticket. Hope it works…
Hello AJ,
I forgot to ask you yesterday if you plan to activate the “Footer Reveal” feature in Footer Builder.
Michel
Hi Michel,
There should already be an option there for that : https://cl.ly/ov1h
It was added many updates ago
Thanks AJ.
I had mistakenly selected “disable” in a page settings, that’s why the footer didn’t reveal 
Hi AJ, there might be an issue with the equal height feature in the post types grid. The bottom border line is not always at equal height. See screenshots below
https://www.dropbox.com/s/yxvop187axkm7pt/post_type_grid_equal_height_issue.jpg?dl=0
https://www.dropbox.com/s/8zrluxhp4v02axb/post_type_grid_equal_height_issue2.jpg?dl=0
https://www.dropbox.com/s/k8gcet23ad3w1mt/post_type_grid_equal_height_setting.jpg?dl=0
I also would like to suggest that visually it would be more pleasing for the eye if the buttons would also be at the same height location.
Best regards Michael
Hi Michael,
That is because the images are different sizes. The equal height function ignores the images and is only applied to the content area. This is to prevent issues with 3rd party lazy loading plugins or iFrames (such as videos) which load after the theme has loaded.
- AJ
Hi there, I have installed the theme, added the license to ‘Theme License’ and go to install the recommended plugins and it says for all plugins – “An error occurred while installing Templatera: Download failed. Unauthorized.” Can you help asap please? Many thanks, Zak
Hi Zak,
The Unauthorized error unfortunately is a server error (firewall or permission settings). All the plugins are located inside the theme which means they are on your server. If you are getting this error it’s because your server is preventing access to your own files on the server. If you contact your webhost they should be able to fix that up for you. Let them know the files you are trying to access are located at yoursite.com/wp-content/themes/Total/framework/plugins
For example if you try and go to the templatera zip file directly you will probably see an error in the browser: yoursite.com/wp-content/themes/Total/framework/plugins/templatera.zip
- AJ
Hi AJ,
Thank you for getting back to me. I am not sure it is a firewall or permission issue as it is on a test server where we have multiple websites and multiple installs going on over the last couple of years. When I go to /wp-content/themes/Total/framework/plugins/templatera.zip it downloads the zip file no problem? Is there anything else it could be?
Many thanks,
Zak
Don’t worry AJ, I added the plugins manually via uploading and it all seems to be working. Can I just ask one more thing, how can I replicate the ‘Join our newsletter’ section on the Glitz & Glam template? Thank you.
The “Join our Newsletter” section is just a template used as a footer under Theme Panel > Footer Builder. See here: https://cl.ly/owe9
Here is the code if you want: https://goo.gl/EhRWmS
You can just create a new template under WPBakery Page Builder > Templates or a new standard page and copy and paste the code from this URL onto your new template/page via “Text” mode.
- AJ
Thanks so much for this AJ, super helpful!
Hello,
I have just run into a small issue with the theme. I have a menu bar which two of the menu items are dropdowns, but when I am on one page on my site and go to hover over the dropdowns, the bottom of the drop-down gets hidden behind content below so I can’t see it, but it doesn’t happen on any of the other pages just this one.
My website isn’t live yet so I can’t link to that page, but hopefully, we can come up with some solution with this. Please let me know if you need anything! Thank you so much for this awesome theme!
I was able to figure it out! I had to have the overlay for that row turned to none and that seemed to fix it!
Hello – I updated the theme today and received the errors below on every page. I’m running no other plugins and using the VC composer that came with the theme. I understand my support has expired, but is there documentation you can point me to so I can remedy this problem? I’ve redacted the domain below, but I have seen others have reported this error. Can you please help?
Warning: Missing argument 3 for VCEX_VC_Section_Config::shortcode_classes() in /nas/content/staging/<domain>/wp-content/themes/Total/framework/3rd-party/visual-composer/shortcode-mods/vc_section.php on line 355
Warning: Missing argument 3 for VCEX_VC_Row_Config::shortcode_classes() in /nas/content/staging/<domain>/wp-content/themes/Total/framework/3rd-party/visual-composer/shortcode-mods/vc_row.php on line 647
Warning: Missing argument 3 for VCEX_Single_Image_Config::shortcode_classes() in /nas/content/staging/<domain>/wp-content/themes/Total/framework/3rd-party/visual-composer/shortcode-mods/vc_single_image.php on line 341
Warning: Missing argument 3 for VCEX_VC_Tabs_Config::shortcode_classes() in /nas/content/staging/<domain>/wp-content/themes/Total/framework/3rd-party/visual-composer/shortcode-mods/vc_tabs_tour.php on line 66
Warning: Missing argument 3 for VCEX_VC_Column_Config::shortcode_classes() in /nas/content/staging/<domain>/wp-content/themes/Total/framework/3rd-party/visual-composer/shortcode-mods/vc_column.php on line 340
This error should be very easy to fix. It’s either caused by an outdated VC (WPBakery) Page Builder Plugin or a 3rd party plugin.
First make sure to go to Appearance > Install Plugins and if you see an update available for the page builder to update it.
If this doesn’t fix the issue then try de-activating any 3rd party VC Page Builder plugins to see if any are outdated and require fixing.
If you still have issues let me know, but those 2 things should fix it up.
- AJ
Hi AJ – I tried that and still no luck. I completely deleted VC (WPBakery) and reinstalled the one that comes with your theme with no luck. If I purchase support, can you help me resolve this issue?
Did you try de-activating 3rd party plugins? That would be the only thing causing the issue besides an outdated page builder plugin.
Also if you are using a child theme can you try switching to the parent to see if it is a child theme error?
- AJ
Yes, I disable all plugins except for WPBakery. I also switched the theme to the parent and still no luck.
Should I submit a ticket?
You can submit a ticket but you will have to renew your support license because private tickets require a valid support license:
- http://wpexplorer-themes.com/support/
- https://wpexplorer-themes.com/total/docs/renew-support-license/
Support via the comments doesn’t require an active license.
There literally is no reason to have these errors (it’s impossible if everything is up to date). And no one else has the issue so it seems like something very specific to your installation.
Can you show me a screenshot of the version of the WPBakery Page builder you are using? It should be updated to version 5.4.5 which is what is included in the latest version of the theme.
Are you sure that the error isn’t just cached on the server? Have you tried clearing all site and browser cache?
Sometimes a customer will update the theme and get an error and it will be cached on the live site even after they’ve updated the plugins.
It’s very strange, because if you deactivated ALL the plugins excerpt WPBakery there is literally no way possible you could have the error if the plugin is up to date and there isn’t any modifications in the child theme causing the error.
Basically what the error is saying is that there are missing variables in a filter, however, if the plugin is up to date the variables wouldn’t be missing unless a 3rd party plugin (like Ultimate Addons for example – but that one has been fixed in newer versions) is using the same filter but not passing all the variables.
- AJ
I resolved this by updating directly to the production site as opposed to the staging site.
Oh great! I wonder what may have been different on the staging site…but I’m glad it works live, yay!!
- AJ
