Reviews for Total - Responsive Multi-Purpose WordPress Theme

1,668 Reviews

for Customer Support

Been using Total for years now and AJ and team are second to none. Their response times are fantastic and willing to go above and beyond for their customers. Updates occur regularly and always open to hearing how they can improve their already amazing theme. Full trust in the product and fully behind this awesome development team! Well done guys

for Customer Support

We build sites for clients that tends to get a little complex and I love working with this theme as its so extremely well made.
You can have a great site up running really quick but there really are endless variations when it comes to customizing things.
In my experience because the core of Total is so lightweight and follows WordPress best practices it’s compatible with anything quality WordPress.
Should there ever be an issue you can rest assured that support will not leave you until there is a solution.
Total support has always been completely professional and I really appreciate the responsiveness to any question or suggestion!
I know that Total works great with pagebuilders but lately we have been using Total in combination with Advanced Custom Fields instead and I think it really shines!
I agree with everything that the previous reviewer said, Total hooks, filter, actions + snippet and documentation is awesome, and a great learning resource too!
Thank you AJ + Total team, your work is very much appreciated. Looking forward to many more Total sites!

for Customizability

I have to say this is by far the best theme that I have ever worked with. Absolutely. It is the most flexible theme available. There are endless actions, hooks and filters, countless code snippets and a perfect documentation. New versions are stil coming out regularly even though the theme is rather old. This piece of software is really worth rather calling it a framework than just a theme.

You literally can use it for any kind of website of any complexity. This is a theme for professional use and you will se it immediately. I love how it follows basic wordpress standards and it's overall code quality. Damn. It's legendary! Really! :)

WPExplorer

Author response

Hi, I'm glad to hear you love the theme! I had a look and it seems you haven't even asked any questions for over a year. If you do have any issues, questions or suggestions let me know in the theme comments section. Always happy to help.

- AJ

for Customizability

This theme is the best theme I ever seen. It's perfect for my needs.

for Customizability

Great theme, AJ! Easy to customize and support is quick and thorough. It's also well-documented and updates are regular. I have used this theme a couple times and will use again!

for Flexibility

An extremely flexible theme and the support is outstanding.

for Customer Support

Hi AJ,

I replied to your emails yesterday. My first two emails went through, but suddenly I did not get any response to my third, forth and fifth emails! Obviously, you are not receiving them. The same bug that I reported before.

Apparently, Contact Form 7 is broken, so what other contact form plugin is compatible with your theme?

Thanks,
Saeed

WPExplorer

Author response

Hi. This is AJ. Thank you for your patience, I had to go to the doctor today and do some tests as well as the car shop to fix an issue with a recalled airbag, so today was a bit crazy for me.

I do believe you are correct. I appears we are not not getting any replies from you, but there isn't any known issue with the HelpScout system we use, all other customers are replying correctly. The ticket system does not accept direct emails, are you sure you are clicking reply and not trying to send a new email? The reason direct emails don't work is because we have thousands and thousands of customers so in order for things to make sense the emails need to be threaded so we can easily see previous replies as well as to prevent non-customers from contacting us and to prevent spam.

If you are hitting reply, there may be a problem with your end. If you can provide another email address I can update your profile and see if that works better for you. Feel free to leave me any followup questions in the comments.

These were my last 2 replies to you incase you didn't see them either:

* https://cl.ly/da7d0d
* https://cl.ly/6c085c

As you can see from my reply the issue with Contact Form 7 does appear to be an issue with server-side permissions and not the plugin. Did you already fix the permissions issue?

In terms of other plugins, any plugin should be compatible. The other most popular plugins though are WPForms and Gravity Forms. Both which are very good plugins (the later isn't free though).

Let me know if we can try using a different email address for you and see if that helps with any issues with emails being sent to and from us via the ticket system.

- AJ

for Flexibility

This theme is a real multi-purpose theme !
Great work guys !

for Bugs

I found Total theme a couple of years ago and loved it a lot.
I already designed a few websites with Total theme.

Yet, recently after Total upgraded the theme to 4.8.2, my headache started.

When I updated, I found that the responsive setting stopped working, and the layout got messed up. At first, when the layout broke, I could restore the old theme because I always back up the site with the updraft plugin.

I thought I made a mistake. So, I updated the second website. This one was messed up a lot. It looks like itʻs hacked. I couldnʻt even back up the theme at this time.
So, I completely redesigned with another framework.

Now I donʻt update other two sites at all.
I wanted to send the feedback but my support ticket was expired. Itʻs the only channel that I can communicate with Total.

If you read this feedback, please check your new version and fix the bugs.

** The only reason I give 4 stars is that I enjoyed this theme a lot until Gutenberg was released and the recent update started.

WPExplorer

Author response

Hi there, this is AJ the theme developer. First of all I'm glad you like the theme and I appreciate your honestly in the rating. In terms of the issues you faced, updating the theme should definitely not cause any problems almost every time a customer has this sort of problem it's either because they forgot or didn't know how to properly clear their site and/or browser cache or they did not update the bundled plugins (the WPBakery Visual Composer plugin usually). Updates should be super smooth and if there is an actual issue in the the theme itself I would fix it right away. For private tickets you do require an active support license but you can always leave me a comment in the theme comment section for help. I personally respond to all comments and can help with any issues you may be having including problems updating the theme. If we do need to converse privately (to share site logins) and you can not renew support at the time you can provide me with an email to do so.

Total has come a long way since you purchased it and if you hadn't updated in 2 years you may see a few small design changes but nothing should be broken. And it's always best if you can reach out to me as it could be a very simple fix as opposed to re-doing everything on your site before getting some help.

In terms of Gutenberg, I do not like it myself as many others. Unfortunately it's something added in WordPress core so if you do not like it you can always install the "Classic Editor" plugin to remove it. That said, the latest version of the theme and the included WPBakery Visual Page Builder are both fully compatible with Gutenberg so it's not a requirement to use the Classic Editor plugin.

Like I said, if you have any followup issues or questions let me know in the comments. I hope you had a great weekend!

for Customer Support

amazing customer support! Very quick turnaround on bug fixes and feature requests.

by
by
by
by
by
by