Hi. This is AJ. Thank you for your patience, I had to go to the doctor today and do some tests as well as the car shop to fix an issue with a recalled airbag, so today was a bit crazy for me.
I do believe you are correct. I appears we are not not getting any replies from you, but there isn't any known issue with the HelpScout system we use, all other customers are replying correctly. The ticket system does not accept direct emails, are you sure you are clicking reply and not trying to send a new email? The reason direct emails don't work is because we have thousands and thousands of customers so in order for things to make sense the emails need to be threaded so we can easily see previous replies as well as to prevent non-customers from contacting us and to prevent spam.
If you are hitting reply, there may be a problem with your end. If you can provide another email address I can update your profile and see if that works better for you. Feel free to leave me any followup questions in the comments.
These were my last 2 replies to you incase you didn't see them either:
As you can see from my reply the issue with Contact Form 7 does appear to be an issue with server-side permissions and not the plugin. Did you already fix the permissions issue?
In terms of other plugins, any plugin should be compatible. The other most popular plugins though are WPForms and Gravity Forms. Both which are very good plugins (the later isn't free though).
Let me know if we can try using a different email address for you and see if that helps with any issues with emails being sent to and from us via the ticket system.