2102 comments found.
Why are the dot points in portfolios different to the rest of the theme?
Dear flaktrak,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience. 
Have a nice day!
Kind Regards,
Tranmautritam Team
I need a support ticket for this?
Hello Flaktrak,
All support is done from our Support forum.
Hope you understand.
Have a nice day!
Regards
Hello. I can not install any templates for the slider layer. I probably have to do PRODUCT ACTIVATION How do you do it if the slider is part of TheFox?
Hello Kumpicki, thanks for purchasing Thefox!
You don’t need to “activate” the premium plugins, if you want to use the slider we use in our demo you need to use the “Slider revolution”.
Please contact our support team if you need more help.
Regards
Hi, I am having a minor problem with Accordion’s. When I insert an accordion it work well. When you expand an item it automatically scrolls the page to show the accordion at the top of the screen (directly behind the sticky navigation).
Dear fiveforty-design,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
Hello,
I’d like to know how can I get the last update on the template, as I understand, the license includes updates but it looks it is not an easy thing to find how to do it.
Also, I’d love to know about this article, where Visual Composer Plugin says that if I bought it within a template, the template developers should update this plugin as well.
https://wpbakery.atlassian.net/wiki/spaces/VC/pages/524337/Can+I+update+WPBakery+Page+Builder+if+I+have+purchased+it+in+a+themeAnd PLEASE, do not tell me to contact your the support because I’m not extending the 41 USD support for this basic questions.
Thank you very much.
Hello Trece,
You can check the following article for theme and plugins update :
Do not hesitate to contact us if you have other questions.
Regards
Thank you for your reply. It has been really helpful but, I had to purchase the WP Bakery because your update didn’t give me a code to activate the plugin. Anyways, I have a new problem with your updates.
I can not use the post grid element from the WP Bakery. The plugin developers say: “The element at your end is most likely disabled by the theme author using vc_remove_element. You can get in touch with the theme author and get rid of the above code from the theme to get it back.”
Hi, thank you for the update links. Even though I had to purchase the WP Bakery because there was no activating code provided.
Anyways, now I’m writing back because I’m trying to use the post grid element from this plugin but it doesn’t appear. The plugin developers said:
“The element at your end is most likely disabled by the theme author using vc_remove_element. You can get in touch with the theme author and get rid of the above code from the theme to get it back.”
Thank you.
Hello Trece,
The Grid element is disabled because our theme doesn’t use the same bootstrap the WPBakery is using.
If you need more information, please contact our Support team.
Regards
Thank you for your quick reply. But, I’m trying to use this because in your last update you changed the portfolio grid, and I can’t change the size of the thumbnails or the number of columns. Is there any tutorial to make it look as it was?
Dear trece,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
Dear tranmautritam,
I’m really sorry but I can’t create a Ticket because my support expired a long time ago. And at this point, I’m not paying for extra support to solve an inconvenience generated by your latest update.
Thank you for understanding.
Dear trece, thanks for contacting us!
First, we are sorry that you are having the problem with our theme. If you didn’t find what you needed in the Theme Documentation ( http://thefoxwp.com/wp-content/themes/TheFox/includes/documentation/thefox_documentation.html ) and needed help, you will need to create a support ticket on our Support Forum ( https://tranmautritam.ticksy.com/ ).
Since Envato policy changed we are asking all our customers to contact our support team to get help, we don’t make any exception and treat every person the same way.
If your questions are about bugs or issues related to the theme, then you can create a ticket under the “Pre-sale” category, and our team will check and make a fix in a future update. Our support also doesn’t cover 3rd party plugins support, or modifications request so you even if you have access to support our team will not help you make modifications or customization to the theme.
I hope you can understand how our teamwork if you have any additional questions or something that isn’t clear do not hesitate to re-contact us.
Again sorry for the inconvenience and thanks for your understanding.
Regards,
Tranmautritam Team
Thank you Tranmautritam,
sadly I can’t post a ticket because this message appears:
“The purchase code provided was not properly validated. It could be an invalid purchase code, or the connection to Envato was lost. Double check your purchase code and try again.”
even though it’s a real validated code. So I’ll post it here:
Product: TheFox | Responsive Multi-Purpose WordPress Theme
Problem:
Portfolio Element not working after theme update. Before the update this page used to have on portfolio settings the “default thumbnail” and it had 3 columns and images had the same size. Now I can’t get the same look.
Link: https://redmaestros.com/maestros/
thank you.
Hi. I just transferred servers and uploaded the theme again. I am getting the following error:
“PHP Warning: mkdir(): Permission denied in /home/maxusmanagement/public_html/wp-content/themes/thefox/admin/redux-framework/ReduxCore/inc/class.redux_filesystem.php on line 131”
I’ve tried following the solutions presented here and have gotten no luck: https://tranmautritam.ticksy.com/ticket/456136/
Everything seems to be working great, just can’t access the admin.
Please don’t tell me to open a ticket. Any ideas?
Hello maxusmanagement,
We will let our team know and check your ticket immediately, if your ticket has been created while the ticksy maintenance our team may ask you to create a new one.
Sorry for the inconvenience.
Regards
That’s not my ticket link. I’m just looking for the correct solution.
SOLVED:
My PHP version was set to 5.6 instead of 7.0 Once i upgraded my PHP to 7 it worked flawlessly.
Hi team please have a look at our ticket, we were waiting for more than 20 days for your reply at the theme support forum https://tranmautritam.ticksy.com/ticket/1384336/
Hello Sygultech,
We will let our team know and check your ticket immediately, if your ticket has been created while the ticksy maintenance our team may ask you to create a new one.
Sorry for the inconvenience.
Regards
Do you will share with us this first slide from new version? http://new.thefoxwp.com/
Dear Forbiddeen,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
I have several problems with thefox:
I updated everything and I have several problems :,
The wp bakery does not work well, nor does it find a license. (I do not visualize the icons of the rows and it is very difficult to handle it)
I have a store installed in woocomerce, but I do not recognize it as a STORE when I use breadcrumbs.
I can not change the color or text size of the word “offer” on woocomerce products. I hope you can help me.
Thank you very much
Hello Pilarache,
Please contact our support team from our forum and they will help you to solve the problems.
Thanks in advance!
Regards
Where do I got to edit the mobile menu? It shows the old page’s name at the top (AGENCY 3) and a link to the home page.
Hello Gtothab,
You can set a mobile menu from Appearance > Menus > Manage locations.
If you need more help, please contact our support forum.
Regards
I have the main menu selected there, however, the links that appear are not the links on the main menu.
Dear gtothab,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
Hi. Do you have the option of a Magnifying Glass on the products images?
Hello Kerendesigns,
If you mean the option to zoom in the image when you put your mouse over it then no, we don’t have this option.
If you have more questions please contact our support forum.
Regards
Just want to tell you about a bug I found with the pricing tables, if you edit the name of the and existing via quick edit, it completely deletes the contents, a problem I could have done without whilst giving the client training.
Hello Demigraphic,
I am sorry but could you please contact our support team and give us more information about your installation and plugins you are uisng.
Thanks for the feedback!
Regards
Nope I don’t have time, but I only have the plugins that came with the theme installed. Try it for yourself if it doesnt on yours then youll know its specific to me, in which case just reply here so that every who’s sees this know the outcome.
Dear demigraphic,
Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
Hello,
I just checked some of your demos with:
https://developers.google.com/speed/pagespeed/insights/?hl=deand get between 10 – 25 / 100 on most of the pages. Is there a possibility to improve that score?
Hello Martingonev, thanks for contacting us!
Our demo is using the first version of the theme, if you use the latest version of our theme you will have better results.
You should try to test our business demo site ( http://thefoxbusiness.wpengine.com/ ) on gtmetrix to get a better idea, also our demo doesn’t use cache or boost plugin to get “better” score.
Out theme should run and load really fast if you have correct server settings and even faster if you set a cache plugin or if your hosting has cache activated by default.
Also the score is not really the important part but the “page loading speed” is what really matter if you are worried about google page ranking.
For example : Apple site gtmetrix results: B 80% – C 74% National Geographic site gtmetrix results : C 75% – E 56% Fubiz site gtmetrix results: F 38% – F 34%
What you really need to look up to is the page loading speed, this is the only thing that affect google page ranking.
Do not hesitate to contact us if you have other questions.
Regards
Hello I like your theme, congratulations !! how does it work in terms of photo albums with filters? Events? do you have any plugin for these 2 situations In case you have a profile editor, is it possible to hide the possibilities of page options, such as footer header etc …? This is to prevent them from modifying the base layout of the site. Thank you!
Hello SilviaDD, thanks for contacting us!
If you want to create a gallery with filter you will need to use our portfolio module.
You can hide header and footer if you want, to hide the theme options from the theme you would need to use custom css.
If you want more precise information you can contact our team on our support forum!
Regards
Hello I’m thinking of buying your theme but I would like to be able to create albums and work with events. give this possibilities?
how can I change woocommerce/product detail page layout to” left sidebar ..or right side bar..there is no option in product detail page..in shop page it ok but on details pages it is missing. can you tell me
Dear oykue,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
im trying to add an element whit page builder but it doesnt work Help!
Dear Robertoortega,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
Hello. I’ve updated to the newest version and updated Wordpress. Now the Revolution Slider and Contact Form 7 are not working. Is this due to theme version?
Dear pigroup,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
Hi,
De you have the last changelog for me?
Greatings Robbin
Hello Rvdbict,
We just updated the changelog.
Do not hesitate to contact us if you have any questions.
Regards
CSS Animation not works on Firefox. Why??? I see your demo sites on Firefox and the animations works on the elements…. (on Chrome the animation css works well)
Hello inmediaweb,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
I couldnt add a ticket because i receive the next message: “Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license”
This is a problem of the core of the theme and not a puntual problem.
Could you help me to solve this???
Thanks
Hello Inmediaweb,
We just made some test with the latest version of our theme and firefox and the animations seems to be working just fine.
Try to update the theme and the plugins and deactivate any additional plugins you are using.
If you need more help, please contact our support forum.
Have a nice day!
Regards
OK, i see that the problem could be the cache. Thanks.
Hey guys, Add to Cart on individual product pages is defective.
Hello InkblotDesign,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
The following has nothing to do with support. It is to do with version control and release of file versions within the theme;
After updating to latest theme version 3.1 (2017.11.19) and updating LayerSlider, RevSider and WP Bakery via FTP using the versions supplied with the 3.1 theme includes, the Wordpress dashboard informs that LayerSlider is the old version 6.6.2; “You have version 6.6.2 installed. Update to 6.6.3.” – please repack the latest version of LayerSlider (6.6.3) into the theme and issue an updated theme package.
Thank you.
Hello SamTucker,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
Please read the opening line of the comment; “The following has nothing to do with support. It is to do with version control and release of file versions within the theme;”
I understand the response posted to this, and every other, comment here may be an auto-response – or a cut & Paste – or AI bot – but in cases like this a support ticket is not required to rectify an issue which has been introduced by the source and is frustrating to the end user. I don’t have a ‘problem’ per se, I am pointing out where the error at source is as it gives you chance to correct a problem before it becomes a problem for many users. We all have to consider the security and reliability of our sites – and old versions of plug-ins are historically the downfall of WP security.
Hello SamTucker,
Our team will update the theme and include the latest version of the plugin as soon as possible.
When a new update is released for one of the plugins we need to update and test the theme with the latest version of the updated plugin, as soon as the test are done we publish an update.
A new update should be ready soon.
Sorry for the inconvenience and thanks for the patience.
Regards
