679 comments found.
I want to buy this theme tomorrow..will you give all support?
Hi,
Please use the purchase code to register with our support system: http://support.kutethemes.net/sign-up
After that: please submit a ticket there and remember to send us the admin login + a FTP account (if you do not mind). Our supporters will guide for you.
Many thanks for your patience!
I’m a web developer I have used my client’s purchases but have too many complaints on this theme====>
As I have noticed all the comments above, you are avoiding too many replies…! I will mention this as bad support. You are only busy with support package selling, avoiding minor supports which are related to your theme bugs. You are replying that your theme is supporting “MULTI-VENDOR / DOKAN Plugin”, but the original thing is: your theme is not showing properly on mobile devices when we are using DOKAN PLUGIN. Please have a look and be careful on your replies. Thanks
Dear sbiswas,
Thank you very much for your comment! What we are going to do and already have done in here is: answer pre-sale question for customers. All the issues of our customers will be redirected to our support system. Customer’s issue will be guided or solved by our supporters. NOT IN HERE.
Of course, we can not support all the issues directly in here. And we can not support for free for customers who bought our product for a long long time ago.
Thank you very much!
Jim
I appreciate, but as per your replies your theme supports DOKAN plugin, but the original matter is false, “our theme is not showing properly on mobile devices”
We will guide customers to use that plugin whenever they need.
Thanks
Jim
pre sale question! does this theme support dokan pro multivendor plugin? If no please list all the multivendor plugin supported by this theme thanks
Our theme support dokan multivendor plugin
Hi, vertical menu is not showing in i click on other language that is sweden but its not showing i also sync menu with wpml and selected vertical menu but its not showing what to do
Please buy a extra support package so our supporter will check the issue for you
Regards,
Jim
very good theme , the best theme that i ever seen. just a question : How do payment operations work? How can I add my PayPal account information?
you can set in “Woo settinsg” in settings payment mothod
What’s up with the shop categories showing on top of each other since latest woo update? How can we fix this?
Dear alexbotz,
We do not support directly in here. However, you can use your purchase code to login to our support system. Our supporter will check and guide you.
By following this instruction:
Firstly, get the purchase code following this instruction: http://kute-themes.com/pr-templates/forreviewer/purchasecode.jpg
Secondly, using that purchase code to register and login to our support system: : https://support.kutethemes.net/sign-up
After that, please post a ticket, so our supporter will guide for you.
Thanks,
Jim
Hi, there are some problems in the visualization of the product categories with the update of woocommerce 3.3.0. In a woocomerce support topic they say this:
There is a known issue on some themes that override WooCommerce template files (Flatsome, Genesis theme with Genesis Connect, potentially others).
When using these themes with WC 3.3, product categories are displayed in the shop as if you had chosen the “Show categories & products” display setting regardless of what display setting is selected.
This is due to a behavior change in the way the woocommerce_product_subcategories function behaves and template file changes in 3.3. We will have a fix for this issue on legacy themes or themes that aren’t being actively updated in WC 3.3.1.
If possible, theme developers should update their themes to use the latest versions of the WooCommerce templates. You can see what template files need to be updated in the release post on the developer blog: https://woocommerce.wordpress.com/2018/01/30/woocommerce-3-3-has-been-released/ (Specifically the archive-product.php template).
What can we do?
Thanks so much
BeriiBerii
Dear BeriiBerii,
I have seen that your support time has expired. So please buy an extra support package, so our supporter can check the issue and give you an advice!
Best regards,
Jim
ok I buy the support even if I should not, because the problem was of your theme with the update of woocommerce to 3.3.0, I’m not asking for the support but that you update the theme based on the woocommerce templates
Thanks so much
I’m wrong?
Hi,
OK, we will update for all of WP themes then you can download the updated package from themeforest then update for your site.
Cheers!
can you add multi vendor plugin in this theme?
main category should be clickable ( its not getting click and land to category page)
main category should be clickable ( its not getting click and not landing to category page)
waiting for reply, i want to buy this theme
Dear chltech,
- Our theme supports multi vendor.
- You can set a link for each category
Thanks
How do I sign for support? It says I am already registered. But I am not. Please help.
Dear Warezaar,
I will check and let you know!
Please be patient!
Thanks,
Jim
Please let me know soon. My categories menu (vertical menu) does not always shows. Please help. Urgent.
Hi
Did you submit a ticket?
See my comment above and Jim’s reply. I can’t sign up.
I have just sent you an email. Please check!
Thanks,
Jim
I have just sent you an email. Please check!
Thanks,
Jim
I have just sent you an email. Please check!
Thanks,
Jim
I have just sent you an email. Please check!
Thanks,
Jim
Envato Market send me your reply on this comment section to check my email….. But I did not receive your email. Which email did you sent to?
I can receive envato market’s email but not yours.
My email address is admin@warezaar.com as registered on envato market.
Please check your email admin@warezaar.com
can you add multi vendor plugin in this theme?
Dear customer,
Our theme supports multi vendor plugin, you can install that kind of plugin (ex: Dokan vendor) our supporter can guide you to install it
Regards,
Jim
hello there , i like the complee there and i have few question before i make purchages can you please conform , is you there support multi vendor , also if your there theme support all multi vendor plugin as available in market like YITH WOOCOMMERCE MULTI VENDOR etc thanks
Dear cyberimpulse,
Our theme does support multi vendor plugin
Thanks,
Jim
I would like to ask question.
with the new update, the theme options, are placed at the top of the wordpress bar. Why when I click in the options tells me that I do not have permission to access?
Thanks so much
Dear beriiiberiii,
You can post ticket on our support system. and provide your secret information, so our coder can check it for you
Regards,
Jim
ok thanks
Hello! I really liked the theme KuteShop for wordpress. I would like to use the theme for a CLASSIFIED site with this layout. Is it possible to add a function with this characteristic?
We do not get your point. Can you describe it more detail please?!
One question.
I have not purchased your theme but I am a developer setting up a website for a friend.
Why have you added your theme name “kuteshop” as the ALT tags for all the images of the website in your theme? This is a screenshot of the home page of your theme and everywhere I see only “kuteshop” as the ALT tags. You do understand how important ALT tags are for SEO? Most people who have purchased your theme probably don’t even know that you are building free SEO for your theme by adding ALT tags of your theme name.
http://prntscr.com/i37vzsThat particular screenshot is the code of the product sliders on the home page. They should output the PRODUCT NAME as the ALT tags and not kuteshop. I thought it was some setting to be done from the admin. But I digged into your code and found the code in framework.php and I see that “kuteshop” has been hard-coded into the ALT tags of all the product images.
Can you release another version with this change showing the product name and not your theme name….
Dear schwarzes,
Thank you very much for your comment! We will change and update it in the next version!
Thanks,
Jim
Hi everyone, I have a problem with updating the theme to the latest version.
I installed the theme update to the latest version and I was all out of place.
I read in this forums, that if you go from an old version, to a new one and not installing some updates, there may be problems.
If this is true, I’m an idiot 
Is there any way to solve the problem?
Thanks a lot
Dear beriiiberiii,
Yes, the true is if your site is running version 1.x, you should follow the update of 1.x version in 1.x folder. However version 3.x will be great for the new site.
People who use version 1.x upgrade to version 3.x will have to config to make the theme running.
If you still keep any backup file of the site, please do backup the theme if you do not want to use the ver 3.x
Regards,
Jim
Dear beriiiberiii,
Yes, the true is if your site is running version 1.x, you should follow the update of 1.x version in 1.x folder. However version 3.x will be great for the new site.
People who use version 1.x upgrade to version 3.x will have to config to make the theme running.
If you still keep any backup file of the site, please do backup the theme if you do not want to use the ver 3.x
Regards,
Jim
ok, I think I’m going to be configuating the whole theme again because it tells me so: Your theme (Kutetheme) contains outdated copies of some of the WooCommerce templates. These files may need an update to ensure compatibility with the current version of WooCommerce. You can see which files are not updated from the system status page. If you have doubts, contact the author of the topic.
I would like to ask you another question.
with the new update the theme options are placed at the top of the wordpress bar. Why when I click in the options tells me that I do not have permission to access?
Thanks so much
Okay,
About your question: If you can post a ticket, our supporter can check the issue for you.
Thanks
ok thanks
Hi i have a pre-sale question
Its posible to add the sku code in the shop page, after the name of each product?
Best regards, Eli
Yes, it’s posible. There has a box to allow to add SKU code
Thanks,
how to login http://support.kutethemes.net/login ?? i try with themeforest.net but can not i try to create new account can not
hi,
I have just given you a feedback. Please follow the instruction inside that email.
Regards, Jim
.
.
Yes, I see.
1st: get your purchase code like this link: : http://kute-themes.c om/pr- templates/forreviewer/purchasecode.jpg
2nd: using that purchase code to login to our support system: https://support.kutethemes.net/sign-up
i have purchase code but i can not create account here https://support.kutethemes.net/sign-up
Tomorrow our supporter will check and I will reply to you as soon as possible!
Thank you very much for your patient!
Best regards, Jim
Anything Update ?
If can not support Please refund , ??
Dear ConfirmGroup,
I have checked and seen that: you already posted ticket on our support system. Please login again to our support system to received our support’s suggestion.
Thank you very much for your patient!
Regards, Jim
I can not login at http://support.kutethemes.net/login i say about i can not login support area can not user user name on themeforest Error! Account information incorrect.
can not create new account Error This username is already registered.Sign In.
Okay,
Coz I see that you already posted ticket 6 days ago. Please email me Kutethemes@gmail.com. I will send you the information again
Regards, Jim
email sent
okay, please check your email!
i dint see any email Please re Check all inbox and Junk dont have
i dint see any email Please re Check all inbox and Junk dont have
when you guys are updating new version of this theme?
Which is better for multivendor “Worldmart” or “Kuteshop” for WordPress-Woocommerce ?
Hi sbiswas,
Each theme has its own description about theme. Please read both of them and check the theme’s demo to get the best one fit your purpose
Regards, Jim
This is not a proper response as per my asks. You missed the point multi-vendor on Kuteshop, so I’m asking is the kuteshop supports?
both themes support multi-vendor!
Both of these theme support multivendor
Thanks
thanks
I like the kuteshop theme which is most popular also, but the mobile interface is not so good for header section. Header section for mobile is better for WorldMart theme.
I will suggest you take care of mobile header interface of Kuteshop theme
One last question, your cutetheme is not doing live search, can you enable that?
Good Morning,
With the new version 3, does not the personalized ccs work for me, it has to be done or put in a different place? I have reviewed the documentation and it does not mention anything different.
An example is the CSS of a plugin, I have a code that worked until now but when updating the theme no longer works, can you tell me if I have to modify something?
I copy the text you had now:
.cuzzy-edd-countdown { color: green; } .cuzzy-edd-hook .cuzzy-edd-description { color: #000; font-size: 17px; border: 1px solid #ccc; padding: 5px 10px; background: #F5FFF5; }
You can see it for example in https://sueshop.es/producto/portatodo-bandolera-anekke-moon/
Thank you very much for your help
Dear Segun2,
Please buy the extra support package so our supporter can guide you in details.
Thank you very much for your understanding!
Regards,
Jim
Good Morning
Thank you very much for your response, but I do not understand why I have to pay for support if the custom ccs style does not work in v3 as in v1, it would have to be the information in the theme documentation.
I await your response to be able to move forward with the work.
Thank you
Let me clear the point: the upgraded 3.x is totally different from the 1.x. As we mentioned in the theme, we do not support the issue for customer 1.x upgrade to 3.x. Because the 1.x has its own folder for updating.
If the 1.x ’s customer still want to upgrade this version. They have to take responsibility by their own or can hire us as a customized task.
Thank you very much for your understanding!
Jim
Jim,
I understand and value your work, I just ask for documentation of the theme where you indicate how or where to customize the theme ccs since it does not work inserting it in the place where it should be in Theme Options / Custom JS / CSS
Just indicate where to insert the CCS and we do it.
Thank you very much
My coder has viewed your issue. Because you provide very common information. So he can not tell the exactly where to fix it. However the reason for this issue could be: the confliction between other plugin which you have already installed and our css’s class.
380/5000 Hi,
I have disabled all the plugins except woocommerce and yours and the custom ccs still does not work. I have tried something simple like changing the color to the title of the product and it does not change.
.entry-summary .product_title { font-size: 24px; color: # f90; margin-bottom: 5px; }
There is something that fails for sure, please what problem does the new version have?
Thank you
To discard I have created an installation from scratch and installed version 3 and the ccs does not work from Customs JS / CSS
Good morning?
Hi,
I will really sorry if we can not follow this post. I think you already got our point from above messages. We can only provide basic settings for people who use version 1.x want to upgrade to version 3.x. And we will not support if the issue appear related to this. We can only support them to install the version 3.x on the same domain which they registered.
If you want to install the new version 3.x. Please send me an email, and your purchase code with your admin/FTP account. I will let our supporter install the theme for free for you.
Regards, Jim
Traducir
Hi Jim,
Muchas gracias por todo, no necesito ninguna instalación, tan solo saber cual es el problema por el quie no funciona el Css custom en la nueva versión V3.
Ni en una actualización delk V1 al V3 funciona ni en nuna instalación nueva con solo el V3
Por eso solo pido saber o la documentación del V3 donde indica que tan diferente es custom Css
Muchas gracias por su tiempo, espero su respuesta y así poder finalizar.
426/5000 Hi Jim,
Thank you very much for everything, I do not need any installation, just to know what is the problem for which Css custom does not work in the new version V3.
Neither in an update delk V1 to V3 works neither in a new installation with only the V3
For that reason I only ask to know or the documentation of the V3 where it indicates how different is custom Css
Thank you very much for your time, I await your response and thus be able to finish.
