810 comments found.
Please I need you to help me. I bought the template and it gives me an error when uploading it to the wp.
the I managed to load the template but it does not load well, the menu does not appear among other things. no
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Thank make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Slider Revolution will not activate at all. When I try to, I get the following error:
Fatal error: Uncaught Error: [] operator not supported for strings in
Please advise on how to fix this or I would like a refund please.
Also, the copy of Visual Composer that comes with the theme is very old. How do we get an updated copy?
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Thank make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hi Currently, i’ve try using loco translate to translate your theme to my language (Vietnamese) but after save, string at frontend not showing
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Thank make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Dear nicdark, i’m planning to build my site but haven’t seen any updates from more than 1 year … would like to use a new version if it’s coming instead of changing later if you plan to update, ty
Hi,
the theme works without problems with the latest wordpress version.
The theme consists of 99% from the “nicdark shortcodes” plugin that we continue to update with new features. We update the theme only if there are problems with some premium plugins, if there are no problems it does not make sense to upgrade because all new features will be added through the nicdark plugin.
If you have any problems with the theme please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
Have a good day Bye
hi, particularly slow in Google’s speed test
please solution.
Hi,
for any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
If you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Thank make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Good afternoon, can you confirm if this theme is due to be updated? I’ve narrowed my search down to a couple of themes, and this is one of them. Many thanks,
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Thank make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Thanks nicdark. I have tried to register and it displayed a thank you message saying a new password will be sent to me. But I’ve yet to receive that.
Hi,
please send to me your purchase code and user informations through this contact form -> http://support.nicdark.com/support-registrationlogin-problem/ We will create or reset your account and you will be available to create your ticket without any problems.
Have a good day
Bye 
Thank you nicdark, I’ve now done that.
hello… your online documentation link is broken – i get “This Account has been suspended. Contact your hosting provider for more information. “
Hi,
I know that the problem has been solved with the support team. http://support.nicdark.com/Have a good day Bye
issues with activating Slider Revolution – Fatal error: Uncaught Error: [] operator not supported for strings in /home/-/public_html/wp-content/plugins/revslider/includes/framework/base-admin.class.php:71 Stack trace: #0
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Thank make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hello,
We have purchased your theme and can’t figure out how we can get the effect on the slider with the waves background image. We only have the straight lines from the image of the slider. Can you tell us where we can configure this, so it looks the same as the demo?
Thank you!
Hi,
For any support please open a ticket here http://goo.gl/SnFPji the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Thank make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hi,
Thank you for your message. I registered at the link, but am not receiving an activation email. Could you check this please?
Thank you.
Hi,
please send me your purchase code and user informations through this contact form -> http://support.cleanthemes.net/support-registrationlogin-problem/ We will create or reset your account and you will be available to create your ticket without any problems.
Have a good day
Bye
Good evening, The visual composer plugin version is old 4.11.2.1 when currently are on 5.4.2. Is there any change to update theme and plugins soon or somehow to receive a newer version of the WPBakery Visual Composer ?
Hi,
the visual composer version provided by the theme hasn’t any errors and problem with the latest wordpress version so at the moment we can keep that version, however at the end of this year our intention is to update all our themes and all plugins in it so we will update all plugins of this theme.
Have a good day Bye
Thank you very much for you reply. Another issue im facing is that the gps marker even though i added gps coordinates do not appear at all in page – i have set all details as per documentation and still nothing any idea how to resolve this? in other themes needed an Google API but i cant find if this theme has this details.appreciate you help
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Thank make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
sorry cannot open a ticket as i am late on editing the theme and my support expired , i love this theme this is my only issue im facing the map . Can you you help me please to resolve it ?
Hi,
unfortunately I do not have the ability to help you, I only handle emails and comments, I’m not a developer, if I could help you I would like to help you with great pleasure.
Understanding the problem on your site means being experienced developers and entering with some credentials on the site to evaluate the problem is something that you can only do with our developers in the support forum.
However you can ask to your developer or if you want to renew the support you can read this article : https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Have a good day Bye
i cannot ask the forum nor add a ticket even though im registered unless i pay extra support. Is there any email to send the issue to support?
Hi,
the only way to contact and receive support from the developer is through the support forum so if you want to contact them you should renew your support service in this way you will be able to send your ticket.
Have a good day Bye
hi there, how can i edit menu text size? it’s to big! i want it 16 px
Hi,
For any support please open a ticket here http://goo.gl/SnFPji the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Thank make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
hi there, how can i edit menu text size? it’s to big! i want it 16 px
Hi,
For any support please open a ticket here http://goo.gl/SnFPji the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Thank make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hi nicdark.. I’m interested with this wp themes. Is this theme still updated and compatible with the newest wordpress and woocommerce? coz i saw the last updates was 11 December 2016 – version 3.2. Thank you.
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.cleanthemes.net/pre-sales-questions/
Thanks and have a good day Bye
The best support of all themes that I’ve bought. I recommend!
Thanks ! You are awesome
Hello,
I currently have a client for whom this theme could be appropriate especially since it seems crazy !. Before I buy it, I would like to make sure.
Here is the project:
My client wants to transmit his know-how through a site where he could sell his tutored recipes in videos.
The idea would be to set up a system of “Pay per post / view”, or the user, to access the page of the recipe chosen, will have to pay access. (Plugin?)
When the user wants to buy a recipe, he must create an account. He will then be able to find on his account, his book of receipts (orders made) with all the receipts of which he has already paid access (we will not make him repay a right on a recipe that he already bought…).
In the idea, with this theme, I would like that after the addition to the basket of the recipe and then the payment, a link to the recipe page is generated and integrated into the recipe book.
So basically, here are the features: - a site in the form of an ecommerce via wp & woocommerce (or the products here are pages with video tutorial + text)
- the user must be able to create an account in order to pay to have access to the page of the recipe in question
- once the payment has been made, the customer can access the page without paying, via his recipe book (orders on his account) or directly in the searches
Can this theme allow me to do this? If I use plugins, I can think of what type of plugin? If I have to develop, what should I ask the developer to do what I want to do with this theme ??
Regards, Melanie
Hi Melanie,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.cleanthemes.net/pre-sales-questions/
Thanks and have a good day Bye
I know my support has expired. I can not use the official support tool. I feel my issue is a serious flaw that needs attention, not just for me, but for others that may already have this theme and/or want to buy it.
I have used your theme for a few years and just upgraded to the latest version. I am noticing on your themes, when you use the menu on mobile, it will not work properly. The menu shows, but if you want to select an item that takes you to a section that is anchored on the same page (like #team_section), it will scroll down to it. However, the blur is still there. And, if you then tap the screen, it then scrolls back up to the top.
This problem happens on my site, as well as your demo’s on themeforest while on mobile. I have used different browsers that do this behavior, as well as using my computer browser mimicking mobile does this too.
If you would, please advise. If you can’t, I understand, and I will move on to another theme.
Thank you for your time.
Hi, How to modify the “lorem ipsum” in the grid of articles of the blog page? I tried everything, everything changed but nothing changes …
Hi,
thank you for purchasing my theme. For any support please open a ticket here http://goo.gl/SnFPji the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen.Thank make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
First time I find a theme with so many problems! I give up, I just bought a much more reliable, Cordially
I can’t open a ticket in the support platform. When I put the purchase code, it says that my theme is supported. But, whenever I click to submit the ticket, it returns to the ticket page and don’t submit the ticket. I tried in 3 different web browsers. I want support for an issue that I can see many other customers are facing. It’s abou the half circles of the slider. They are not working properly. How can I fix my problem if I can’t even open a ticket within the support platform? If it don’t get fixed I want my money back.
Hi,
be sure that you have fill all fields during the sending ticket procedure ( included the “forum” field where you have to select the theme that you have purchased ).
If you still have problems please send me your purchase code and user informations through this contact form -> http://support.cleanthemes.net/support-registrationlogin-problem/ We will create or reset your account and you will be available to create your ticket without any problems.
Have a good day
Bye
Hello, I’ve left a ticket, the site seems to be working fine, but I’m not getting the design element between the header and slider…the half circles like on the footer. Please let me know how to fix because we bought this theme for that exact design element..
Hi,
Perfect, my team will respond to you as soon as possible.
We guarantee our response in 24/48 hours of opening ticket ( we calculated the average waiting time is 15-17 hours ). We are a business company and like most of agencies we work five days a week, our rest days are Saturday and Sunday.
Have a good day Bye
Hi the support page does not work and i have a problem with the theme, can you hel me?
Hi,
be sure that you have already registered in the forum ( by clicking on the “register” button at the top right of the screen ) and that you have fill all fields during the sending ticket procedure ( included the “forum” field where you have to select the theme that you have purchased ).
If you still have problems please send me your purchase code and user informations through this contact form -> http://support.cleanthemes.net/support-registrationlogin-problem/ We will create or reset your account and you will be available to create your ticket without any problems.
Have a good day
Bye
Is there a category feature? Does the category on the side bar appear?
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.cleanthemes.net/pre-sales-questions/
Thanks and have a good day Bye
