2205 comments found.
We are ready to move from 4.01 to 4.1 but judging from the above post there seems to be some problems. What is the correct way to upgrade? Any instructions?
Nordicgreen
Hi,
You can go to the Ken > Control Panel > Update > Click on the Update button and wait until it finishes.
Regards.
Hi, just updated to 4.1. But where is the VC plug in? I can’t find it in the installation files (i.e “js_composer_theme”). I don’t do automatic installation.
Regards Johan
Hi,
Please recheck in the Plugin manager to see if it’s already installed otherwise it should have a notification to install it in the Wordpress Admin.
Regards.
Hi, so I activated The Ken 4.1 and clicked to activate VC 5.4.5. I then get a sign that says:
“Something went wrong! 200”
I deleted the “js_composer_theme” folder in the plug in folder, thinking that the old installation of VC (5.1.1.) might be the problem. But I still get the same message when I try to activate VC:
“Something went wrong! 200”
Btw: same thing happens when I try to activate Layerslider and the other plug ins.
What can be wrong here?
Reagrds
Hi,
Please kindly open a ticket at the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Hi, saw your advice for upgrading to 4.1 in previous thread. But where is the update button in 4.0.1? You say:
“You can go to the Ken > Control Panel > Update > Click on the Update button”
Can’t find any button there in 4.0.1.
Regards
Do you able to provide your site login in the ticket so we can help check this?
Regards.
Sure, but how? 
Hi there. Just a quick pre-sales question. In the Photographer demo > https://demos.artbees.net/ken/photography/ – how is the header image done? is it just a basic a gallery item or do you have to do it some other way? Is it possible to have a slide show with say 5 items or does that have to be done in something like Layer Slider? Very nice template. Thanks for your help
Hi,
It’s a Page Section shortcode item with the Parallax background image.
And it’s possible to use the Slider instead.
Regards.
Hi and thanks for the response. Good to hear that it’s a simple process
You’re welcome.
Regards.
Tried de-activating all plugins and page builder is not working. Can’t see anything in the backend. Ideas?
Hi,
Please kindly open a ticket at the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
In the Mobile Menu Version: …. the Menu Folder you have to click te menu arrow to come to the url. Is it possible that the hole box is the clickable ? Other Themes like Avade etc there is allways the total box in the Mobile Menu is clickable. I bought this Theme 2 times but the constumer hate this.
Hi,
I can be done with some custom css.
Please kindly open a ticket at the support desk and provide more info so our support staffs help you achieve it:
https://artbees.net/themes/dashboard/new-ticket/Regards.
I wish you further promotion and a lot of sales! 
Hi,
Thank you so much.
Regards.
I updated to 4 and now there aren’t any background images in my page sections. My support has expired and I don’t feel like I should have to pay over $40 to get a fix for this. Is there a simple fix for it?
Hi,
Please kindly open a ticket to help us check what happened first, you can open it as a bug report.
Regards.
Hi,
just found out my contact form is not working anymore. I keyed in the correct captcha but they don’t recognised. It keep refreshing new captcha and ask to key in again everytime. Please advise.
Hi,
Please kindly open a ticket at the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Morning, Is there something wrong with the header toolbar function in the new version of the Ken? I enable it in the header settings but it does not display on the site?
Hi,
Please kindly open a ticket at the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
you MUST update to be compatible with WooCommerce NOW
Hi,
We’re working on it, please kindly stay tuned, thank you.
Regards.
Hello can you please tell me how to remove the button that scrolls you back up to the top automatically!?
Hi,
The Ken theme doesn’t have that Scroll to Top button, please kindly recheck.
Regards.
Hi guys, after the update, my website is totally bcome a mess!! Neither the edge slider as first item of my home page works anymore!!! Please help me!! Why this is happening? My client is really upset with me
Hi,
Please kindly open a ticket at the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Support forum is gone?
Here is the url for my question: http://forums.artbees.net/t/limit-the-product-category-loop-to-main-categories-only/12079/1
Please kindly open a ticket at the support desk and provide more info so our support staffs help you further:
https://artbees.net/themes/dashboard/new-ticket/Regards.
Hi,
I read that “The Ken” is compatible with Contact form.
How can I give “contact form” the styles of “The Ken” as “MODERN CONTACT FORM”, I can not find news in the guide guide.
Thanks
Hi,
It’s compatible means it will work fine with Ken, not about the style.
If you want that Contact Form plugin has the same style with the Ken theme Contact form shortcode, you will need to customize the plugin style, there isn’t have any option or guide on this.
Regards.
Hi,
OK, but what is it compatible with?
It does not take styles, it does not fit, etc.
In short, Contact Form continues to have all its faults.
it is perhaps this that works well 
Thanks
Hi,
Excuse a last question.
I would like to record the messages sent via your form.
Is there a compatible plugin that can record the messages of your form?
Thanks
Hi,
1. The compatible means that plugin will work fine when the Ken theme is activating, if not, it will have the problem like freeze the site, page broken..
2. The Message sent via the Contact Form shortcode will be sent to your email.
Regards.
Hi,
yes, they arrive via email, but I would like to record messages in Wp.
However, I am rebuilding the form with CF7, in your form missing the chek for the privacy that is required.
Can you tell me that capcha you use?
I would like to integrate it in the new form.
Thanks
1. It can’t record the messages in WP with the Contact Form shortcode, you should try another Form plugin.
2. I’m not sure your idea on this, please kindly open a ticket at the support desk and provide more info so we can discuss further:
https://artbees.net/themes/dashboard/new-ticket/Regards.
Just installed the latest KEN 4.1 and when trying to update Layer Slider, I get an “Update package not available.” error.
Hi,
Please kindly open a ticket at the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Your theme (ken) contains outdated copies of some WooCommerce template files. Is there an update for this please?
Hi,
Please kindly open a ticket at the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Hi, Can not add items in my pages since the last update of WPBakery 5.4.5 Is this problem present with you? Best Reagrds,
Hi,
Please kindly open a ticket at the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
I’ve been informed by Envato Market Support that Artbees will be releasing an update (4.1) by no later than January 24th. I sincerely hope they include an updated version of WPBakery’s Visual Composer, which seems to be the most serious issue.
It’s disappointing that we all had to wait so long for this update, and worse, that I had to go to Envato to get Artbees to follow through on their guarantee to provide a working theme for the money we spent, and also because I’ve generally been very happy with Artbees over the last couple years. TheKen is one of my favorite themes and it’s been incredibly irritating to not be able to update my company website effectively for months. Glad this is finally being resolved.
Hi,
Truly sorry for the inconvenience and thanks for your patience.
Really appreciate.
Regards.
Hi. I was proceeding with the necessary updates: from wp 4.4.13 to wp 4.8, at the end it was a fatal error
Fatal error: Cannot redeclare is_ssl() (previously declared in /web/htdocs/www.biancabassi.it/home/wp-includes/load.php:968) in /web/htdocs/www.biancabassi.it/home/wp-includes/functions.php on line 3976
The theme in use is ken 3.1.1, I would have updated after updating wp, but the site is no longer visible, the fatal error message appears … how can I fix to update wp (the version in use in the last backup is 4.4.13) and continue with the rest (theme update and plugin) without having fatal error messages? Thanks a lot and best regards. Bruno
Hi,
As far as I see, this error comes from your Wordpress system itself (wp-includes folder) rather come from the theme side.
Please kindly recheck it and ask your Server provider to assist on this.
Regards.
The version of WPBakery that comes with THEKEN is 5.1.1 and the latest version of WPBakery for everyone else is 5.4.5. When are we going to get this update? It’s been a ridiculously long time since you’ve updated this plugin for the theme.
Hi,
Sorry for the inconvenience, we’re working on this, will release the update asap.
Hope you understand this matter.
Regards.
