823 comments found.
i have bought nearly 70 themes from themeforest..thw worst i have ever seen..i want my money bakc actually..
Hi HasanSelcuk,
And you already bought this theme more than 6 months ago, why till now you say it’s the worst theme? Or you just want your money back, so, you give the reason which is not really a true reason?
İt gonna be one year in two weeks.. In one year the theme has broken 4 times..and i still see that you dont deserve this money cause you say liar to your customer..i dont give a shit you give my money back or not..your theme is the worst in my 70 themes..you get your one star..congratulations..
Hi,
Just give me the clue that you are right. Have you ever asked for support yet? Why you said that we are liar?
’’ you give the reason which is not really a true reason? ’’ choose your words wisely…that is my feedback..i wont pay again for support..if you want to choose you shoudl send me email otherwise you have your one star..thats all
I don’t ask for paying anything here. If you meet any issue, you should ask for support. That’s it.
do you want feed back ? Ok give your mail and i give you feedback
Hello, I am bilal.
Although my problem was not solved for 1 day I bought themes. However, when I change the part, it gives 404 error.
Some pages are fine. there are editing issues on some pages. Please help me please.
ticket no:#18791
https://i.hizliresim.com/D7lLOZ.jpg https://i.hizliresim.com/rOgqyV.jpgHi bllkyhn,
Thanks for choosing Structure. We don’t work in the weekend time. Today we’ll check your ticket & send you our response.
Best Regards,
TM
Hello i have the same problem:
msl4real 7 months ago Flag Hello, Essential Grid Shortcode Generator doesn’t work. Every time I choose a predefined grid and I click Add selected grid, nothing happens and I can’t create a Quick Grid too because nothing works when I click. I see Javascript:void(0): every I hover across any of the clickable or rather unclickable items on the Essential Grid Shortcode Generator.
I try to send a ticket but i forgot my password and the link for recover isnt working.
i alredy solve this problem
Why i can´t find “WRITE A REPLY OR COMMENT” and “SUBMIT” for translate on loco translate?
Hi,
Please provide your email, I’ll create a ticket for you.
This is your ticket: http://support.thememove.com/helpdesk/tickets/18770
The developer will reply it asap!
Hi ThemeMove
I am using animated number in custom heading element with counter class name in structure wp theme. i entered 97 number but its displayed 96 on frontend. please help!
http://prntscr.com/hwccr6 http://prntscr.com/hwcdobHi keybridgeonline,
You can open a support request at http://support.thememove.com and our developer will help you
Best Regards, TM
18551 This is my ticket number.
I got it. We’ll reply you asap
Dear Sir, i want to add more projects to the latest project menu on home page and add more images also regarding to project i add http://prntscr.com/hpghx8
i mean to add more items to the menu and more images under it
please help im waiting for the support with no response yet
Regards
Hi spidermycron,
Can you tell me your ticket number? I’ll follow it up & ensure you’ll get the support immediately.
Best Regards, TM
hello, what is the recommended image size for the revolution slider slide images ?
Regards
Hi spidermycron,
The minimum height should be 500px, it can be more as you want.
The width should be 1920px
If you have further questions, our developer will help you via our support system: http://support.thememove.com
Best Regards,
TM
Hi guys.
Weird issue with single product pages within woocommerce.
The page shows fine on the test site (eg http://bearings.co.za/ecommerce-mirror/product/citronol-2lt-refill-mousse-hand-cleaner/) and then gets oddly smaller when put on the live site (eg https://bearings.co.za/product/citronol-2lt-refill-mousse-hand-cleaner/).
For some reason an additional col-md-9 div is being added on the live site. Cant quite figure out how or why this would happen.
There is literally no difference in setup or plugins as the site was directly migrated. Any idea what could be causing this?
Hi bamboo_web,
We want to look at the backend, so, please open a support request & provide your login information. Then, our developer can fix the issue
Best Regards, TM
Hi, How do I get the wpml flags to appear in the same line as the contact details and social media in the top bar. I have tried all the widget options but I cannot get the desired result
Hi optimized,
In this case, you can open a support request and our developer will guide you
Regards,
TM
Hi, we switched off the social media links but now we need to swiitch them back on but cannot find out how to do so in the documentation. Any help appreciated!
Hi,
Please open a support request at http://support.thememove.com and provide your purchase code & admin login information, so, our developer will enable the social media button for you
Regards, TM
hello, im going to pay for this theme but have question please: 1. Does it come with demo , i mean can i install demo pages and info to fill it ? 2. is it possible to remove or hide shopping cart ?
Regards
Hi spidermycron,
Thanks for your questions. Our answers are below:
1. Yes, you can install all demo pages
2. You can remove/hide shopping cart
Regards, TM
Hi there,
while evaluating your theme with a potential client I noticed that the mobile version isn’t working as it should.
The mobile version of the home page and other pages only displays the first service column, only one project of the portfolio section, only the first news column etc., which is very disturbing since ALL the content should be displayed completely and correctly. I guess its with essential grid plugin related bug/issue.
We tested it with various mobile devices and also emulators, and it’s always the same issue.
My client do not wants to wait longer. Please fix this ASAP, since we’d be really interested in purchasing, but this is a no-go. I’m a bit surprised..Some one also reaised ticket before 2 years back..for same issue..and you guys still not able to fix that bug..I am afraid now. How can ThemeForest would approve a demo site that doesn’t work right on mobile devices. Now a days Responsive mobile compatible website is must and as a theme developer its a very big question for you that how can I launch demo or put theme for selling. you must test it first and put it online for sale. I am also wondering now Theme selling and rating given by others. I have lready created demo for my client and now I have to complete the task n fix all bugs within a week. So how can you help me …please let me know.
Hi Webmantra,
Please provide screenshots that show the “unresponsive parts” that you want to say. Because most of our clients don’t have this issue. All old comments are fixed.
Regards, TM
Hey guys, i like your video slider. I need to know if this video slider can auto play on mobile devices or not?
Hi Khalsa007,
The video slider cannot auto play on any mobile devices.
Regards, TM
Hello, where is the options for mega menu?
Hi joaumfeijaum,
Just open a support request at http://support.thememove.com and our developer will guide you
Regards, TM
Hi there! Loving this theme! I have noticed that to get the sidebar menus to appear on the About Us and Services pages you have put ’is_tree(61)’ and ’is_tree(59)’ in the Widget Logic area. Where are you getting these numbers from? I have created my own menu and would like it to appear in the sidebar for another set of pages but cannot find the reference to this number. Thanks!
I Got it solved myself 
Thanks. If you need further help, just open a support request at http://support.thememove.com and our developer will help you asap
Regards, TM
There is always an injection problem at your theme..pls look at uferay.com why is that ? same servers different lots of themes..but this is the 4th time i will clear this injection..
Hi HasanSelcuk,
I found your ticket 8 months ago here http://support.thememove.com/helpdesk/tickets/11676
Please describe clearly your issue & our developer will give you the instruction.
Regards, TM
i am not talking about that problem..do you want me to create ticket?
Yes, please open new request, we’ll see
Hi, I buy your theme. But don´t extract the file zip. File corrupted
Hi servti,
We’ve checked the package and everything is working good. If you met this issue, please open a support request at http://support.thememove.com and our developer will help you to fix it
Regards, TM
Hi, do you offer custom work for your theme?
Hi rgegeo,
Yes, we offer the custom work for our theme. Just send us your detailed request to thememovedotcom@gmail.com and you’ll get our feedback asap
Regards, TM
i cant select the contact page header than i use in the hompege,
http://www.awesomescreenshot.com/image/223552/77562637cb6eba3091b41c2e5a02bee5this is not showing up
CUSTOMIZE panel doesnt save anything man..
Hi jbbagilet,
Thanks for your comment. With any issue you met, please open a support ticket at http://support.thememove.com and our developer will help you to fix it
Regards, TM
customize header doesnt work, im trying to change the logo and is not saving.. :s
Hi jbbagilet,
Thanks for your comment. With any issue you met, please open a support ticket at http://support.thememove.com and our developer will help you to fix it
Regards, TM