23251 comments found.
New update has bugs. Please, look after it.
Hi,
Can you please share your issues with us so we will look through it.
Thanks.
was waiting for a safari solution before buying this, but i see more problems, just want to mention that asking money for support deserves good support , as i see in this comment section there must be something wrong with your support, date and times to release updates and speed in solving major issues. Is it safe to buy this theme?
Hi,
First of all thanks for showing your interest in Porto WordPress.
And yes our development team is working hard to solve some Problems the latest version has and soon the new update will be released and our support is quite good and responsive you can see the reviews here: https://themeforest.net/ratings/2783287 actually the reason is that some problems the clients are facing are known issues for us and that is solved within no time and some issues the clients are facing are new issues or not known to us and it always get some time to solve right?? and there are many clients that have their tickets in our support portal and every day we have to solve those all tickets and some time it gets late in reply because of the higher amount of tickets. So dear this is all story we told you if you buy our Theme hopefully you will not be disappointed from customer support.
Thanks.
well, i dont see a new update and your demo’s are still messed up with safari , what is worries me is the latest reviews, is all ok for this theme or should i check for a other theme?
Hi,
We’re doing our best to fix issues that occurred from 4.1.5 release, please understand that there can be some errors because we tried to make Porto structure more clean and fast than previous versions. We always want you to enjoy Porto!
Thanks.
Hi, just tried your demo, i understand that safari is still not working? Seems i have to earth for a other theme, if this major problem is still there after 2 weeks, it makes me think that it wont be resolved any time soon.
Hi,
We are in updating process and soon you will find an update release this update just comes with minor fixes so please try updating your Theme with this one hope your issue will solve if not then please wait for the next release.
Thanks for your understanding.
as long your dummies wont work with safari i won’t buy this, it is taking a lot of time … almost 3 weeks to solve a browser problem?
Everything looks much better now, which feels promising. I still see some issues in Safari that 38% of our visitors use, so I hope for an update that will fix it soon. I am using the latest version of Safari 11.0.2. Thanks
Hi,
We’re doing our best to fix issues that occurred from 4.1.0 release, please understand that there can be some errors because we tried to make Porto structure more clean and fast than previous versions. We always want you to enjoy Porto!
Thanks.
Hi.
you have good theme. but there are some problems 
when will be relase new update?
Hi,
Can you please share the issues you are facing with us so we will check it for you and our development team is working on the new update and soon you will find a new update release.
Thanks,
Hi support team! I want to update my porto to 4.1.5. My hosting server provides all the feature that you required to update porto except one. max_execution_time = 240 as you required max_execution_time = 1000 so can i update my site or not while having this issue ?
Hi,
You can update the theme but it is better to upgrade the max execution time at the max level of your servers. Otherwise, you can continue to update the theme.
Please read and follow the instructions given in the theme documentation here about the theme update: http://newsmartwave.net/wordpress/porto/documentation/#updateThanks
Uninstall Demo: I have searched through the provided documentation for how to uninstall a demo but I cannot find this there. Can you please help ? I found instructions for how to install a provided Demo, but how can I clean up and start developing my website after I have tested a demo ?
Hi,
You need to reset your WordPress then install a fresh new demo. Please use this plugin for resetting your WordPress: https://wordpress.org/plugins/wordpress-reset/
OR
Just install override previous content when you installing a new demo it will override your previous content. Please see this screenshot for better understanding: https://prnt.sc/i9wm59
Thanks.
Hi! I’m trying to make the update happen but honestly I don’t know how to do it and I can’t find anything in your support page. Is there somewhere where I can read how to properly do an update without messing with my site? I was trying to upload it in the theme section, but it gives me an error. I’m still new with all this WP thing. Thanks!
Hi,
Please try to install/update your theme by yourself first if you fail then we will do it for you. Please follow the below steps:
1. Take the complete backup of your current site.(If you are updating theme)
2. Go to CPanel wp-content/themes and rename old theme Porto to anything.(If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.Your theme will be updated easily.
But First please make sure your server requirements is meet with the latest Porto WordPress theme requirement if not then please make sure to set first server requirements as below: You need to agree to the following requirements.
Wordpress 4.0 or higher.
PHP 7.0 or higher.
MySQL 5 or higher.
Memory Limit 64M or higher.RECOMMENDED PHP CONFIGURATION LIMITSMany issues are all related to low PHP configuration limits. The solution is to increase the PHP limits. You can do this on your own or contact your web host and ask them to increase those limits to a minimum as follows:
max_execution_time 1000
memory_limit 64M
post_max_size 32M
upload_max_filesize 32MThanks.
1- The template has a problem with Safari browser. 2- New fonts can not be implemented in the theme.
(The problem is the theme and should not be supported by money)
Support does not respond!
Price of the template: $59 Support price: $42 (Very expensive!)
Hi,
1, Please check your site on safari browser version greater than 6 because Porto WordPress only supports 6+ version of the safari browser.
2. Please upload the .zip format file of the font from Appearance >> Theme Options >> Font Control and then use it from Theme Options hope you will not find an issue.
Thanks.
1- my safari version is 11.0.3 but The template has a problem with Safari browser. goo.gl/Q635zX
2- i upload the zip format! but after uploading is not in the fonts list
Hi,
1. We’re doing our best to fix issues that occurred from 4.1.5 release, please understand that there can be some errors because we tried to make Porto structure more clean and fast than previous versions. We always want you to enjoy Porto!
2. Then that may the cache issue at your end if you are not seeing it please remove your server, site and browser cache then check it.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I’ve upgraded to the new version (4.1.5)
There are problems again
1- my safari version is 11.0.3 but The template has a problem with Safari browser. goo.gl/Q635zX
2- i upload the zip format! but after uploading is not in the fonts list
Also, the “Header Top” above will not appear on mobile
Hi,
1. Actually, we have not updated the theme version but update the template and woocommerce templates as well and now woocoomerce 3.3.1 is fully compatible with our latest release and our development team is working hard on the new update and soon you will find an update release.
2. Please contact us through our support system so we will solve it for you.
3. Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS. Your issue will solve.
@media (max-width: 767px){
#header .header-top, #header .switcher-wrap {
display: block !important;
}
}
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I request the procedures to request a return of this template garbage. There are already hundreds of customers complaining. I have bought at ENVATO for 8 years and never have a problem with anyone but you. Tomorrow I will send an email to ENVATO with all the complaints and criticisms about you that are giving a bad image to the platform and if they do not return the money it will be the last item that I will buy on this platform. YOU CAN NOT COLLECT A SUPPORT EXTENDED BY YOUR FAULTS.
Hi,
Sorry for the trouble faced actually we’re doing our best to fix issues that occurred from 4.1.0 release, please understand that there can be some errors because we tried to make Porto structure more clean and fast than previous versions. We always want you to enjoy Porto!
Thanks for your understanding.
More clients insadisfechos with your template trash. Dedicate yourself to something else incompetent: Updates caused payment gateway to disappear …. I always tell you check your updates before giving it to us and waste our time trying to work around fixing your broken theme …
Look at the timing—weekend guys see us all for the weekend. I think you deserve less than one star rating in my opinion …
Hi,
Sorry for the trouble faced actually we’re doing our best to fix issues that occurred from 4.1.0 release, please understand that there can be some errors because we tried to make Porto structure more clean and fast than previous versions. We always want you to enjoy Porto!
And please update your theme to the latest version and then Please Replace line 81 in themes/porto/woocommerce/checkout/review-order.php with the below:
<?php if ( wc_tax_enabled() && ‘excl’ === WC()>cart>tax_display_cart ) : ?>
Hope your checkout page issue will solve.
Thanks for your understanding.
Many people losing money in their pages and online stores because of these miserables who only want to charge for their mistakes. You have no shame swindlers.
Hi,
Sorry for the trouble faced actually we’re doing our best to fix issues that occurred from 4.1.0 release, please understand that there can be some errors because we tried to make Porto structure more clean and fast than previous versions. We always want you to enjoy Porto!
And please update your theme to the latest version and then Please Replace line 81 in themes/porto/woocommerce/checkout/review-order.php with the below:
<?php if ( wc_tax_enabled() && ‘excl’ === WC()>cart>tax_display_cart ) : ?>
Hope your checkout page issue will solve.
Thanks for your understanding.
I agree with the opinion of other buyers: “Neobcn Very Very Sultry every update, crash template, and contact support (the support not solved the problems) I’m already migrating from template The SW-Themes I just want you to pay the support” . I see that I am not the only one who thinks that you want to do support business. I have been in Envato for 10 years and I will never buy a template again thanks to you. Badly optimized template, non-existent support that wants to make money fixing problems that they themselves have created.
Hi,
We’re doing our best to fix issues that occurred from 4.1.0 release, please understand that there can be some errors because we tried to make Porto structure more clean and fast than previous versions. We always want you to enjoy Porto!
So if you have an issue please explain it.
Thanks for your understand.
WooCommerce has removed V3.3.0 due to a lot of users having theme issues.
So I’m really surprised you did not stop your theme updates as well.
Hi,
We have solved a lot of other problems in our new update you can see in the changelog here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs and when the new woocommerce update release then we will also update the theme again. So do not need to worry.
Thanks.
When trying to update a Child Theme .php files, you may encounter this:
“Unable to communicate back with site to check for fatal errors, so the PHP change was reverted. You will need to upload your PHP file change by some other means, such as by using SFTP.”
This is an know issue with Wordpress version 4.9. I. The solution is to update via ftp using Filezilla.
Hi,
Do not understand that you have an issue or you are trying to tell us the solution to the issue you are facing. Please explain more clearly.
Thanks.
After theme update the same problem as others have already reported: all payment methods are gone from checkout page. It is theme issue as everything works fine with other theme, editing review-order.php or Woocommerce >> Setting >> Checkouts does not help. Already lost sales and ad costs, before noticing the issue. Please kindly address this bug asap with the new update that works. This ir really urgent for many. This is not support request, this is about updated version that does not work.
Thank you for the great theme, however updates should be really at least basic tested by dev team before release.
Hi,
Sorry for the trouble faced actually we’re doing our best to fix issues that occurred from 4.1.0 release, please understand that there can be some errors because we tried to make Porto structure more clean and fast than previous versions. We always want you to enjoy Porto!
And please update your theme to the latest version and then Please Replace line 81 in themes/porto/woocommerce/checkout/review-order.php with the below:
<?php if ( wc_tax_enabled() && ‘excl’ === WC()->cart->tax_display_cart ) : ?>
Hope your checkout page issue will solve.
Thanks for your understanding.
here is issue with chrome browser https://i.imgur.com/lNzNpZV.png it’s works fine in safari browser
Hi,
Can you please contact us through our support system with your site Login details so we will check and solve it for you.
Thanks.
After the new update, we can’t see payments options on the ckeckout page. We still having problem with “theme option” we can’t disable page title and breadcrumbs
Hi,
Sorry for the trouble faced actually we’re doing our best to fix issues that occurred from 4.1.0 release, please understand that there can be some errors because we tried to make Porto structure more clean and fast than previous versions. We always want you to enjoy Porto!
And please update your theme to the latest version and then Please Replace line 81 in themes/porto/woocommerce/checkout/review-order.php with the below:
<?php if ( wc_tax_enabled() && ‘excl’ === WC()->cart->tax_display_cart ) : ?>
Hope your checkout page issue will solve.
And you can show/hide page title and breadcrumb from Appearance >> Theme Options >> Breadcrumb. Please see this screenshot for better understanding: https://prnt.sc/i9uw0q
Thanks for your understanding.
Hi there, We understand you are hiving issue with the new update, no problem.
As i have mentionned, on theme option when we change the breadcrumb and hide page title, it does no work. Nothing change when we save the options,
Hi,
First of all thanks for your understanding.
And if you are not seeing any change after making it from Theme Options then that must be the cache issue at your end so please remove your server, site and browser cache hope you will not find an issue if yes then contact us through our support system we will solve it for you.
Thanks.
HI, How to put icons like wish list, mi count and others next to cart if i am using the header type 1.
How to do that in the moment that sticky is working, i want that appear all the icons, logo, wish list and search, all the icons that i want to put next to the cart and i don’t want to appear the menu in the sticky function.
Hi,
You can put anything as you want by putting it’s code to Appearance >> Theme Options >> Header >> Contact Info https://prnt.sc/i9uujg and it will appear at the place of contact info https://prnt.sc/i9uut6 and it will appear before to cart not next to cart and there is no option which will move it to next to cart.
And for all the things appear in the sticky header this needs Custom CSS so please contact us through our support system with your site Login details so we will check and set the Custom CSS for you.
Thanks.
Hello,
I’m facing 2 problems since the new update:
1. How do I change the color and overlay of my Mobile Panel? Since the new update the default version of the mobile panel won’t appear anymore…
https://prnt.sc/i9kbi12. The revolution slider is not working anymore.
http://prntscr.com/i9kcceThank you.
Hi,
Can you please contact us through our support system having subject ask on the comment with your site WP Admin Login details so we will solve it for you.
Thanks.
Yeah, they all have correct.. Payment options dissapear because of a fatal error: 2018-02-03T10:06:12+00:00 CRITICAL Uncaught Error: Call to undefined method WC_Cart::display_prices_including_tax() in /xxxxx/www/xxxxxx/wp-content/themes/porto/woocommerce/checkout/review-order.php:81
FIX: Replace line 81 in themes/porto/woocommerce/checkout/review-order.php with the below:
<?php if ( wc_tax_enabled() && ‘excl’ === WC()>cart>tax_display_cart ) : ?>
Hi,
Thanks for sharing with the customers hope it will helpful for other customers as well.
Thanks.
