142 comments found.
Hey! Can’t deal with issue for many hours now ;__; All pages are looking 100% fine, but after I update, all contents are suddenly boxed, no fullscreen.The content was imported as default. I inspect, and can see, that this div – edgt-full-width – goes away. I really SUSPECT I have some setting not ticked on. But can’t really figure out which one.
Hello,
Thank you for reaching us! We would appreciate if you could forward your question to https://edge.ticksy.com/ and include your wp-admin details, so our support team can look into your issue a bit further.
Best, Edge
I want to do this in a first place, but drop-down menu in ticket categories selection has no ‘Edlritch’ theme, hmmmmm, maybe I will select just anything
Ah, my bad, it is there, will submit
Thank you for reaching Edge support! Our team has already referred to your request.
Edge
Hey, nice Theme! Buw how to change the “Preloader” Symbol by using “Eldritch” Loader-Style?
Hello,
You can upload your own image for preloader from Edge options > General https://www.screencast.com/t/oMG3pJlt . Also, you can change default peroloader with some css if you want and for that please contact our support at https://edge.ticksy.com
Edge
Hi, thanks. I’ve uploaded another Image in this options, but the preloading pulsating logo is still the eldritch one
If you could please forward your question to https://edge.ticksy.com/ and include your website url, as well as your wp-admin credentials and our support team will refer to your issue.
Edge
By any chance are you able to do live paid help over Skype? I am willing to pay for expedited assistance
Hello,
Unfortunately, we don’t do live chats, nor do we accept additional payments. You can always refer to our support team at https://edge.ticksy.com/ and they will assist you with anything you might encounter.
Thank you for understanding. Edge
Hi, if i buy eSports theme + Forum Theme , have disccount ?
Hi,
Thank you for taking interest in Eldritch. Please, note you are getting all pages, including eSports and Forum and all other from our Demo site on your installation with one theme purchase.
Best regards, Edge
Thanks
You are welcome!
I love the theme, but before I purchase it I need to know few things. So if you would be kind enough to confirm questions below I would greatly appreciate.
1. Can you customise Portfolio? I need to add a banner and some text fields between menu and images. 2. PORTFOLIO / MASONRY / can images point to specific URL instead of gallery page 3. BLOG / is it possible to add anything between menu/slider and posts gallery?
HI,
Thanks for interesting in our theme!
1. It is possible to use Custom template for portfolio and use Visual Composer to build it.
2. Yes, there is specific field for that inside each portfolio item. https://www.screencast.com/t/OgxT13nsdt
3. Yes it is. You can add Visual Composer content after the slider and it will show up before blog list.
Edge
Hi! I am getting this: Warning: A non-numeric value encountered in wp-content\themes\eldritch\framework\modules\title\title-functions.php on line 465; Why is that so?
Hi there,
This is probably due to new PHP, but this won’t effect anything. Just disable WP_DEBUG and message will be gone, and we will enhance function for upcoming theme update.
Edge
Got it ,thanks! I just added (int) for now
You’re welcome.
Hello, i have a little question;
Is just for WordPress or have the HTML (i plan to use Laravel blade template) to build a game website ?
Hello,
Thank you for taking interest in our theme. Our main focus is development of WordPress themes, where dynamic content and easy management is offered. It is why we are not creating static HTML files at all.
Best regards, Edge
Hello!, I am interested in this theme, Before purchase is the theme customization achievable? I love the layout but want to change the background, headers, pics and such. Last question, is this theme compatible with current version of wordpress?
Thanks a bunch!
Hello there,
Thank you for taking interest in our Eldritch theme. We implemented a lot of options for customization. Here you could see some of included options in our backend: https://www.screencast.com/t/1ZkdjeMMW https://www.screencast.com/t/cyJC4H9ZUwyX https://www.screencast.com/t/ZaiWSSmtz6H https://www.screencast.com/t/jNIUOQ2boVqB https://www.screencast.com/t/byDYpu5Js6u Yes, it is compatible with latest WordPress version.Best regards, Edge
Hi I just purchased your theme, I love it! I imported all demo content but the Forum Homepage is not part of it. It’s the reason I bought this theme, can you help me get it? Also, none of the sliders were imported. Thanks
Hello,
You need to install bbPress plugin and all other plugins required by the theme before importing demo content, and after that run demo import. After importing demo data navigate to Settings > Reading and add choose preferred home page.
Edge
I installed BBpress before importing the demo content but it settings > reading the forum homepage does not show up. i dont know what to do
Hi again,
Can you submit a support ticket at https://edge.ticksy.com and also provide WordPress admin access so support can check your settings and to try to configure this for you. Also send me your ticket ID here so I can forward it to support team.
Edge
Hello,
Is there a HTML version for this template?
Hello,
Thank you for writing in! Unfortunately, we are not creating static HTML files, since we are making dynamic WordPress themes.
Best,
Edge
How to change the Menu text color? now its white? I want to change it to gold is that possible? https://puu.sh/yUUSc/ba94b033e8.jpg
Hello,
We located your ticket on our support forum with this topic and our agent already answered. Please, check response on ticksy.
Best,
Edge
I bought the theme and I am now seeing that the product image zoom is not working (or is even there)... it’s not working on the demo products either. http://eldritch.edge-themes.com/product/explore-the-firefly/
Will there be an update to fix this?
Hello,
When you click on an image you are getting single image opened, there is no zoom implemented. You could try with some plugin for that purpose.
Best,
Edge
Hey, I’ve just purchased this and installed the demo content – however the Revolution Sliders are seemingly not downloaded, so I’m getting errors right away with “Revolution Slider Error: Slider with alias Home-1 not found.” ... I’ve checked in the slider settings and none exist – is this easily fixable?
Hi,
Welcome and thanks for using our theme! 
We have located your ticket on Ticky. Our support agent has already answered it, so please re-check it.
Best, Edge
whats the approximate wait time to get support help? i submitted a ticket 
Hi,
Welcome and thanks for using our theme!
Response time is usually 24h and we are doing our best to answer on all tickets even before. We have located your ticket on our support forum and it has already answered. Please re-check it.
Best, Edge
I expect low price on BlackFriday, want it so hard.
Hi,
Welcome and thanks for taking interest in our theme!
Our manager will of course consider adding discount at some point, but right now we don’t have any precise information regarding this.
Best, Edge
Hello, I’m getting this error when trying to activate the Edge Core plugin for this theme.
Parse error: syntax error, unexpected ’=’, expecting ‘)’ in /home/define15/public_html/wp-content/plugins/edge-core/post-types/portfolio/shortcodes/portfolio-list/portfolio-list.php on line 1254
What should I change that line to?
Hi,
Welcome and thanks for writing in!
Please ask your hosting provider to change PHP version (anything inbetween 5.6 and 7.0).
If you need further assistance, please submit a ticket on our support forum at https://edge.ticksy.com/ and include your site URL with wp-admin access and our support agent will assist you asap.
Best, Edge
I do not like or want the search functionality or the 3 bar button to show up anywhere in the site. How do I disable this?
Hi there,
Thanks for writing in.
These elements are added as Widgets, so please navigate to Appearances > Widgets and find appropriate area and remove elements from it – https://www.screencast.com/t/KOohc1xDhm
For any additional questions, please submit a ticket on our support forum at https://edge.ticksy.com/ and include your site URL with wp-admin access and our support agent will assist you.
Best Regards, Edge
Beautiful theme!!!!! Question, what plugin are you using for your clan wars? It flows with the site perfectly.
Hi there,
Thanks for taking interest in our theme.
If you are referring to this page: http://eldritch.edge-themes.com/esports-home, it’s one of our own elements – Match List. https://www.screencast.com/t/yytNVVOlsULet me know if there is anything else I can help you with.
Best Regards, Edge
Oh wow, that level of customization is awesome! Thanks for the screenshot =)
You are very welcome
Hi, I love this theme! But I have a couple of pre-sales questions before I purchase:
1) I have a dark header logo (website name and logo in black colour), and I see that the live preview shows a white logo/header due to the dark background. But if my logo is dark, and not white, will it still work with this theme? Because changing the logo colour from black to white would ruin my logo. It will be fine to have a white one in the menu when scrolling the page, but not in the actual header of the main homepage of the website.
2) Will the demo content overwrite existing content? Because I already have posts and pages and everything, so I don’t want to import any text or pages or anything from the demo – only the design/style itself. I don’t want to lose my existing content.
3) Does this theme also work without the included Visual Composer or Slider Revolution? I am not a big fan of these so I would prefer not to use them.
Thanks.
Hi there,
Thanks for kind words, and thanks for taking interest in our theme.
1. You can change the background color of the header, or the whole page, and then place a logo in whichever color you want.
2. Yes, we can import only the options without the content: https://www.screencast.com/t/AX03dbzPCs
Also, we recommend installing WordPress locally using XAMPP (web-server application), and then installing the theme there and importing all demo content. That way you’ll be able to figure out the theme and apply needed modification you your website.
3. Visual Composer is needed for using our theme, since we develop our shortcodes and embed it into Visual Composer. So, this one is required. As for Slider Revolution, you don’t need to use it.
Hope that helps.
Best Regards, Edge
Ok, thank you for the answer & the recommendation!
You are very welcome
Hi, I love this theme! But I have a couple of pre-sales questions before I purchase:
1) I have a dark header logo (website name and logo in black colour), and I see that the live preview shows a white logo/header due to the dark background. But if my logo is dark, and not white, will it still work with this theme? Because changing the logo colour from black to white would ruin my logo. It will be fine to have a white one in the menu when scrolling the page, but not in the actual header of the main homepage of the website.
2) Will the demo content overwrite existing content? Because I already have posts and pages and everything, so I don’t want to import any text or pages or anything from the demo – only the design/style itself. I don’t want to lose my existing content.
3) Does this theme also work without the included Visual Composer or Slider Revolution? I am not a big fan of these so I would prefer not to use them.
Thanks.
Hi there,
Thanks for kind words, and thanks for taking interest in our theme.
1. You can change the background color of the header, or the whole page, and then place a logo in whichever color you want.
2. Yes, we can import only the options without the content: https://www.screencast.com/t/AX03dbzPCs
Also, we recommend installing WordPress locally using XAMPP (web-server application), and then installing the theme there and importing all demo content. That way you’ll be able to figure out the theme and apply needed modification you your website.
3. Visual Composer is needed for using our theme, since we develop our shortcodes and embed it into Visual Composer. So, this one is required. As for Slider Revolution, you don’t need to use it.
Hope that helps.
Best Regards, Edge
