1798 comments found.
Hi,
From the WP backoffice, I cannot create a calendar or a form with Booking System.
The “save” button doesn’t make anything.
Any idea how to fix this?
Hmm, you are seeing any errors in your JS console? Or can you send me a link and I can take a look? If you are sending any private info, please use https://themovation.ticksy.com/
Happy to help 
Ok I don’t really get why, but it seems to work fine now. It could have been a WAF system that was setup on my hosting account. If I really 100% accurately pinpoint the source of the trouble, I’ll let you know, for now I guess we can close the “ticket”. Thanks for your very timely answer.
Happy to help If you run into any issue we are here to assist.
We try very hard to give great support. Please consider rating us with 5 stars if you have time. We would greatly appreciate your support.
I have purchased this wonderful theme but have a few troubles/questions in regards to the WP Booking System plug-in that comes along with the theme.
1. The plug-in is a FULL premium version correct? It has all the same features it would if I purchased a premium version from the WP Booking System website right?
2. I’m having a small issue when I use the split color set up. It is showing three colors instead of the two that I have selected in the Calendar legend color. It appears to be showing the correct “available” color, a middle random color, and then the “booked’ color. How to I rectify this to only show the two colors? You can see the colors I’ve selected in the legend in the blue box in the image below.
3. When I enter dates into the section in the “green box” and hit APPLY CHANGES nothing happens. I assume this section is to add multiple days manually instead of going and entering EACH day separately on the right.
4. How do I set the calendars up to automatically select my minimum days (2 days) when they select a day?
5. Does the forms have an option to direct my customers to PayPal to pay for their reservations?
Images: http://tinyimg.io/i/ogYCmpc.png http://tinyimg.io/i/BiiC9u7.jpgHello, thank you for getting in touch. I’m pleased to read your comments and happy to help resolve any issues.
1. The plug-in is a FULL premium version correct? It has all the same features it would if I purchased a premium version from the WP Booking System website right?
> That’s correct. It’s the full version of WP Booking System. We’ve worked out an arrangement with them to bundle the plugin for free, for our customers.
2. I’m having a small issue when I use the split color set up. It is showing three colors instead of the two that I have selected in the Calendar legend color. It appears to be showing the correct “available” color, a middle random color, and then the “booked’ color. How to I rectify this to only show the two colors? You can see the colors I’ve selected in the legend in the blue box in the image below.
> Ah, yes. Thank you. Can you let me know what version you are using for Bellevue? You can find this under / appearance / themes / bellevue / – Can you also send me a link to your site? Then I can check out the css using inspector.
3. When I enter dates into the section in the “green box” and hit APPLY CHANGES nothing happens. I assume this section is to add multiple days manually instead of going and entering EACH day separately on the right.
> That is the bulk updater, is it not working? I’ll do some testing on my end. For now you can also use the status dropdown next to date on the right of the green box.
4. How do I set the calendars up to automatically select my minimum days (2 days) when they select a day?
> This is via the shortcode attribute, an easy way to see all the attributes is to create a test page, use the add calendar button above the editor https://cl.ly/401V0W2J3g2Q and then create your shortcode, see it in the text editor after you have created it and use that as an example: https://cl.ly/1r0P1I172V0R
I think the attribute you want is:minimumdays="2"
5. Does the forms have an option to direct my customers to PayPal to pay for their reservations?
> Yes, please use this article as a guide when setting up WooCommerce checkout.
https://themovation.ticksy.com/article/5363/Best regards, Ryan
I’m using Version 2.0.5 of the Bellevue Theme and you can view the site at www.obarkranch.com
Cool thanks.
Please add this to your custom css:
.th-book-cal-small div.wpbs-calendar ul li.status-2,
.th-book-cal-small div.wpbs-calendar ul li.status-3 {background-color:#dee0dd;}
Happy to help
Also, the site is looking good!
Thank you. That custom CSS seems to have fixed the problem. One other small thing I’ve noticed with the availability calendars. When the page first loads you can’t see the booked dates, everything shows as Available. However, once I advanced to the next month and then back to current month they are then displayed. Would you know why that is?
Happy to help, can you send me a link so I can see it in action?
Cheers.
I have calendars on the homepage http://www.obarkranch.com/ and one on http://www.obarkranch.com/availability/ .
I see what you mean. Hm, this is working on our demo and locally. I don’t see any JS errors, perhaps a conflict with a plugin or setting? Do you mind sending us access via https://themovation.ticksy.com/ or send us a list of all plugins active? I’d like to recommend deactivating all 3rd party plugins that didn’t come recommended for the theme to see if that helps first.
best regards, ryan
Hi. I want to know something before I bought template. If I have example 4 types of room and each types have more than one room, can your plugin synchronize with Ical ?
Thank you for your interest. With the bundled calendar (WP Booking System) each room needs its own calendar and each calendar has its own ical sync. However, the theme works with all booking plugins, including VR Calendar which I believe does what you are talking about, or it can sync both ways. A few people have used it with Bellevue and they are happy with how it works.
If you have any questions, please let me know.
Hi, a pre sale question: it’s possible to add in a second moment a booking engine for online reservation? And it’s already included a multilanguage menù to swtich the same page from a language to another one?
Thanks.
Hello, thank you for your interest. I’m not sure I understand 100%. You can add in as many calendars as you wish. The calendar and theme can be translated into multiple languages. The theme also works with most WordPress plugins so you can use any booking engine you wish
If you have any questions, please let me know. Happy to help.
HI there, I just bought the theme, and I am trying too edit the ROOMS & SUITES section on the home page. I’d like to change these options
All En suiteKingKitchenetteQueenSingle BedUnder $99
I believe you can alter this using the meta box? But I can’t find it 
When I go to Dashboard > pages > front page and use Wordpress Editor, I can’t see a meta box option? I can’t find any options in Elementor either. Please help!
Hello! Thanks for contacting us. Did you look inside the Elementor Room Grid widget? You can choose the room types to suit your needs.
If you run into any issues, please let us know. We are happy to help.
Since it’s the weekend here, we may take a little longer to respond than usual but absolutely in the same day. 
Ah no problem thank you, I didn’t realise I could click in the box ‘Select Individually’ and ‘Select by group’ ...Ok but how do I change the names? e.g. I need to change the room type ‘Qualicom’ to the name of the room at my guesthouse which is called ‘Dourada’..?
I see now!! The Elementor Room Grid widget pulls in the rooms created in Dashboard > Rooms!
Nice work You got it! Please let us know if you have any other questions. Sorry for the delay.
Ok 2 more questions, sorry!
1. Where do you update the photos for the boxes in the Room Grid widget? 2. In the ‘READY TO BOOK?’ on the Room pages, I have this message ‘WP Booking System: Invalid calendar ID.’ Any ideas?
happy to help.
1 – The Room photos can be updated under Dashboard / Rooms / Edit (not edit with Elementor), then use the featured image area or “Alternative Grid Image” inside the room grid options.
https://cl.ly/1O2g3v1C2r0S2 – The ‘Invalid calendar ID’ is telling you that you’ll need to create a calendar and form under dashboard / wp booking system / calendar and dashboard / wp booking system / forms. Then add the ID up from the newly created calendar into the shortcode on your rooms page.
If you run into any issues, please let us know. We can support you.
Thanks for that! Slight problem when I updated the featured image Dashboard / Rooms / Edit (not edit with Elementor), I seem to have lost the formatting to the page? Now when i look at the published page all the content is left aligned, in a long list, it looks like it did in the wordpress editor actually?
You should be able to go in and add a featured image and save without reformatting the page, unless you added something to the main content editor. If you click on ‘Edit with Elementor’ and save, you should be back to normal
I have installed V2 by starting all over from the beginning. I am happy with Elementor but I do have some questions. 1. I can not set the column position to the right settings for Internet Explorer. The text in the column is always displayed on top over the header and Menu. On Firefox and Chrome it works. How can I modify this to work for IE? 2. How can I update Elementor to 1.9.2? The update button is not working in the plugins dashboard it reads 1.8.4.
The same problem can be seen on your demo site: http://demo.themovation.com/bellevue/cabin/room/newcastle/
On IE the Title Newcastle is displayed over the Menu which is not readable anymore.
Thanks!
Hello, thank you for letting us know. We will do some testing on IE asap. We don’t have access to IE at the moment but over the weekend we will take a look. As for #2 We have a buffer to release the new version of Elementor, to make sure there is is some quality control. We will be releasing an update to Elementor within the week. Thank you for letting us know that you ran into a question.
Thanks for hanging in there. So it looks like Elementor Page Builder uses Flexbox which isn’t 100% supported by IE 11 but is in Edge and all other browsers. If you want to support IE 11, you can use a spacer widget instead of the min height setting on the section, which should give you the same effect as min height. If you need more specific instructions on how to do this, please let me know. Happy to help.
I hope that you will continue to make updates for all users who have bought and built the website with version V1 and work with Woocommerce.
Yes, absolutely!
Essentially we’ve forked Bellevue, so Version 2 updates will be through ThemeForest. V1 updates will be live through this page:
https://themovation.ticksy.com/article/12249I do not recommend using any auto updating plugin for V1, just a manual update is good.
You are free to use V2, just try it first on a demo server, I do not recommend updating from V1 to V2.
If you have any questions, please let me know. Thank you.
Hi, does your theme has option for one or more extra bed charge for every object separately? Other extra items option for charge separately like pets meals? Discount on sezone prices?
Hello, thanks for your interest. WooCommerce has options for extra charges and I believe also discounts / coupon codes. It’s not per night but there might be a plugin that can make that work.
The big advantage with Bellevue is that you can use any booking system with the theme. We do bundle WP Booking (which is great) but if you want to use something a little different, you can. Easy to do that.
Let us know if you run into any questions, we are happy to help.
So this is not possible with this plugin whic is included – Premium Version of WP Booking System Plugin?
Thank you for the follow up. Not on the booking page, but WooCommerce has some previsions for this on the checkout page.
Hi guys. Been working on the theme last week and it’s working very nicely. I do have a question about the integrated Google maps feature. It’s looking really good but is it possible to add a Pin to it? Hope to hear from you soon!
Thank you! That’s great to hear. We don’t have a pin yet for our Google Maps Widget but Elementor includes one that provides a pin. You may need to try theirs out to see. You can also embed a google map using the HTML widget Let us know how that works for you.
Best regards, Ryan
Hi Ryan, thanks for your reply! I found both options and they do work, but what I like about your Google Map integration is the style of the div with map-info. Is the pin for your Maps something you guys are adding in the near future?
Thanks for the follow up. Yes, we want to add this feature in the future. We are not sure when but certainly in the next few months. We are making a list now of the new features and demos to add. I am putting together a roadmap this week.
Hi, Recently purchased the theme and experiencing an issue. When a new booking is placed online and accepted in the dashboard all the previous bookings are wiped from the calendar?? Can you please help?
Hello there, I responded to your ticket about 20 minutes ago. That is very odd, I’ve never seen something like this happen before. Happy to help. If you could respond to the ticket and let us know step by step how to recreate the error, then we will be able to see what’s going on . Thanks for letting us know. We are on weekend hours so we might not get back right away but we will do our best. Cheers.
REF: Ticket #1439721
Hi ! Please can you tell me wht is the best to update my theme ? I see you have a big update , how i can do that in my existing theme ( please see the version here http://prntscr.com/i2zyg6 Thank you Stef
Hi Stef, thanks for contacting us. You will want to update to 1.9.1 manually. Please see: https://themovation.ticksy.com/article/12249
We DO NOT recommend updating to version 2 from version 1. We have forked the two versions, 1.9.1 is the latest version for you.
If you run into any issue or need more assistance please contact us here or on our ticket system. https://themovation.ticksy.com/
Please also consider renewing your support with us, it helps us provide excellent support.
Kind regards, Ryan
Hi Ryan and thank you for your answer.
Ok i understand i have to pay to renew my support, but i think these are general question for the future of the theme i use
So if i understood well the version 1.9.1 is the last update i can have for my theme ?
Do you think the version 2 is better than 1 ? and If i want to go to the newer version, what is the steps i have to folow please
Thank you again Stef
Hi Stef, thanks for the follow up.
Version 1.9.1 is your best update. Version 2 is awesome but it’s a major rewrite so it would be like starting from a brand new theme.
If you wanted to start over from a clean install then I would recommend version 2. Perhaps you can setup version 2 on a demo / testing site, then see if you like it?
Let us know if you have any questions. Always do a full backup before upgrading / updating.
Hi guys, first of all: love the theme! Looks really beautiful. Before I want to make the purchase I’d like to know how the multi-language is supported. I can’t seem to find info on the subject other than this: “Multi Language support through WPML (certified), POEdit, Polylang and Loco Translate”
Can you please explain how this works in practice? In my experience all the language tools cost extra, but is this also the case? Can I easily (and free of costs) add two languages to the website?
Hope to hear from you soon.
Hello, thanks for your notes. If you want to go free, I would recommend Polylang and Loco Translate together. They work well.
Good morning, would it be possible to enlarge the Conversion Form for 100% of the site width? Now publish the form only for 70% of the site width.
Hello, can you send us a link to the page that you are working on?
Ah I see, you can add in some custom code to break out of the container. Please see: https://themovation.ticksy.com//article/11684/ Let us know if you run into any issues. Or create a ticket so that we can provide some custom code.
https://themovation.ticksy.com/ Happy to help.Hi, is there a child theme included? I didn’t find it after downloaded the pakage
Hello! The child theme is installed automatically during the theme setup. Did you go through the theme setup steps It should look like this: http://demo.themovation.com/bellevue/automated-installer/ – the child them is the first step.
Happy to assist.
Hello, Thank you. Yes I did it but now I can’t see where is the child theme in my ftp to make modifications
Hm, the installer should make a child theme for you, it should be called bellevue-child and be under your wp-content/themes/ folder . If not, please email us and I can send it to you. themovation@gmail.com
No there is no child theme called bellevue-child. Only the parent theme and the name is “bellevue” with an “x”>>> /www/wp-content/themes/bellevuex
Hm, okay. Happy to send this to you as a zip. I’ll watch for your email
Thanks. I believe I sent you the ZIP
Hello,
Is it possible that one contact form can be connected to 3 calendars, i have 3 rooms which i want to connect to one form so that a person can contact for one room or all 3, and those 3 calendars will do nothing just going to display which dates are available.
Thanks
You can use the calendars for availability only and then use one of our Formidable forms templates to accept their booking info.
Hello, I have a newly built hotel and want to make a website for it and your theme looks beautiful.
Some clarifications i need before purchase.
1. Does the booking form supports syncing with other B&B services like tripadvisor and booking.com. so that I dont have double booking issue.
2. Can each room have different prices eg. prices per plan selected, extra bed, etc
Hello and thank you for your interest.
1 – The plugin that we include (WP Booking System) does support outgoing sync via ical / ics. However, it will not import from other services. However, the theme works well with VR Calendar which does do two way sync. It’s very easy to deactivate the default booking plugin and include something else, like VR calendar.
2 – With WP Booking System, you would create a calendar for each room, so you can set a unique price, so the short answer is yes. If you have an alternative plugin you wish to use, you can easily do that. The room page can work with any system you like.
Best regards, Ryan
I just bought the theme and I can’t find the child theme.Where is it located?
Hello! Thanks for letting us know. The child theme is automatically created when you run the setup guide. Did you go through the setup guide? Happy to help.
Hi, Before buying the theme, I have a question : Can I change the automatic email sent to the customer when I accept the booking ? (in Wp Booking system). For example, I would like to add the bank details of the bank transfer to pay the reservation once it accepted. It’s possible ?
Thank you !
Hello, thanks for your interest. Actually, you can change the text in the email, there is a space to add your own custom text. There is also an option to include the booking info. The banking info will probably be included in the separate WooCommerce order email that goes out. I think you can customize that as well.
If you have any questions, please feel free to contact us. We have great support.
Thanks for your reply
I would like the booking to be as automatic as possible once I accept the booking.
Is it possible to change the language of the automatic email?
I’m assuming so, I see a box for another language in the admin. https://cl.ly/0V2T1i03471J – The plugin is created by WP Booking System. https://www.wpbookingsystem.com/
Hi,
There is a problem with master slider on my website.
Impossible to display slider in the header of pages. I found this code in css but I don’t know if it’s the reason of the problem :
.flexslider .slides>li {
display: none;
}
It’s strange because masterslider worked well before 3.2.2 update…
Have you got a solution ? Thank you very much
Hello, thanks for getting in touch. That CSS looks like it’s for flex slider, are you using flex or master? Can you send us a link to your site? If you don’t want to post it here, you can reach us on our ticket system here: https://themovation.ticksy.com/ – Happy to assist.
It’s flex slider I think (slider include in the theme). Website is here : https://www.gites-charme-finistere.com/ I don’t understand why slider is broken. it was nice before this problem.
Thanks. I’m seeing some JS errors. https://cl.ly/3B2y0V0o3D0a can you try deactivating all you plugins, except the ones that come with the theme, you can find that list here: https://themovation.ticksy.com/article/7280/ – Then see if that helps. If so, enable your plugins one at at time until the issue returns, then you will know where the issue is from.
Please consider updating your support package, it seems that your support as expired. You can update here: https://themeforest.net/downloads (you’ll need to be logged in).
Regards, Ryan
Hi Ryan,
Problem come with “WP Deferred JavaScript” plugin. I have removed it and it’s ok now. Thank you very much
That’s fantastic news. I’m so glad it all worked out. We are really trying hard to to provide excellent service.
I hope you have an amazing day.
p.s. we are looking to continue our 5 star rating, if you feel that we are worthy, please consider rating us with 5 stars.
https://themovation.ticksy.com/article/6413hello, is there a way i can try before i purchase? or is there is a x-day money back guarantee? thanks
Hello! Thanks for your interest. We are working on something like this but we don’t have anything yet. Feel free to email us directly. themovation@gmail.com if you have any questions. Best regards, Ryan
