147 comments found.
Hello, very nice theme! 
I need too to know what are the theme requirements (MYSQL Version, PHP version, etc.). Can I find all informations for this theme here? -> http://wedesignthemes.com/support/knowledge-base/server-requirements/
Thank you very much! Enrico
Hi,
Thank you for your interest on our theme.
1 ) You have to use PHP version 5.6 or higher, and MySQL 5.6 or higher , and our theme is fully compatible with updated wordpress version.
2 ) Yes, you can find all server requirement informations for our theme there.
Regards., DesignThemes Support.
Thank you very much!
Can I have in this theme telefon and email above the Header? I mean above Logo and Menu.
Thanks!
Hi.,
Thank you for your interest on our theme.
Yes, you can add a top bar with email id and phone number, which will display the content above the logo and menu.
Regards., DesignThemes Support.
Hello, I’m trying to customize the appointment forms in the appointment pages. Please, how can I do this? I have spent some hours trying to figure this out to no avail.
Thanks
Hi.,
Go to wp-content/themes/psychiatrist/ open tpl-reservation.php and tpl-reservation-type2.php files and edit the files as you want.
http://prntscr.com/i94yyj http://prntscr.com/i94zca http://prntscr.com/i94zo6 http://prntscr.com/i9504s http://prntscr.com/i950o9Regards., DesignThemes Support.
Thanks for your response. Please is there somewhere in the admin panel where I can be able to manage and customize this form for my purpose?
Do you have any video tutorial or documented guideline that I can go through for this?
For example: > How can I add to the list of services in the form? > I want to remove staff from the form – so people can send a message without necessarily selecting a staff to assign this to. How can I go about these?
Thanks a lot.
Hi.,
Sorry as of now you can’t edit the form via the front-end, Kindly refer the below video link for how to edit the form,
Refer : http://recordit.co/7s4wLMANNw
Ratings
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end 
Regards., DesignThemes Support.
Hi, the theme totally crashes, constantly ... 
I use WP 4.9.1 and php 7.1 with redis cache.
I have a very heavy server, and I allocate 1500MB Php memory limit, and the site gives white screens of deaths due to insufficient Entry Processes due to outdated and incompatible code / plugins.
The theme with demo content runs extremely slow … Really abnormal. The reason is that the theme and all its components haven’t been updated in over 7 months, so with the latest wordpress and plugins it crashes.
Lots of Apache errors happening due to the theme: Wed Jan 10 15:22:42.422450 2018 ] Backend log: PHP Warning: count(): Parameter must be an array or an object that implements Countable in /public_html/wp-content/plugins/js_composer/include/classes/shortcodes/shortcodes.php on line 1192\n, referer:/wp-admin/post.php?post=9457&action=edit
When will the update be available ? I’m on a tight shedule here …
Hi.,
Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
Ok I have done this two days ago… I hope you can quickly help me out, as now The theme crashes and is slow as hell so unusable
thanks
Hi omws.,
In which page you are having the plugin crash, white screens of deaths, etc. Please send us the page link so that we can check and let you know. Because we have visited your site and it displays properly.
Refer : http://recordit.co/apd5DXJqT2
Please follow the instructions in the below knowledge base link for increasing the theme speed.
http://wedesignthemes.com/support/knowledge-base/how-to-increase-the-theme-speed/Regards., DesignThemes Support.
Hi,
As I e-mailed you, in the backend it’s abnormally slow. I sent you the logins. Did you bother to check it ? I have a heavy server and it crashes constantly in the backend under your theme, as it is not properly updated.
I have applied all improvements as suggested in your post.
I just visited some pages one after another, and I get once more an error, even in the frontend.
Please help fix this asap, I bought the theme more then a week, and it’s totally unusable now
I bought tons of other wordpress-themes on Envato, all which run very smoothly on that server, so there is really a serious issue with the theme.
Service Unavailable
The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.
Additionally, a 503 Service Unavailable error was encountered while trying to use an ErrorDocument to handle the request.
Hi Omws.,
We understand your point that you have some issue with our theme. As we said earlier, we tested your site and it seems to be normal and we cannot find the page link where it crashes. So what we need is that, please browse your site and take a video of the issue that you are facing, so that we can clearly get an idea of your issue. Hope you understand.
Regards., DesignThemes Support.
so when will the update finally arrive ?
Inlcuded plugins of the theme have security vulnerabilities.
thank you !!
Hi Omws.,
As we have already said please browse your site and take a video of the issue that you are facing, so that we can clearly get an idea of your issue. Regarding the plugins updates, we have sent all the updated plugins to your email. Please update it.
We will try to update the theme asap.
Regards., DesignThemes Support.
Hi,
The backend crashed totally after using your updated plugins.
Any idea when the updated theme will be there finally ??
Hi.,
Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
Hi,
It’s almost 7 months that the theme has not been updated.
Could you please provide a new properly updated version please ?
I see that the old “js_composer” version you provide is 5.1, and the latest release is 5.4.5 I have WP 4.9.1 and I can’t even save composer blocks with your theme due to this outdated version !
Thanks for providing an upgrade of the theme and the plugins.
Hi.,
Thank you for contacting us.
1) Our support Team working on theme update. We will update you as soon as possible.
2) Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes so that we will send you the latest updated plugin files.
Thank you, we look forward to helping you!
Regards., DesignThemes Support.
Where is the update please ?? A few months ago you guys also stated on this comment forum that the update is coming. There are severely outdated and unsecure plugins and crashes now.
thank you !!
Hi Omws.,
As we have already said please browse your site and take a video of the issue that you are facing, so that we can clearly get an idea of your issue. Regarding the plugins updates, we have sent all the updated plugins to your email. Please update it.
We will try to update the theme asap.
Regards., DesignThemes Support.
Hello, I installed the theme and imported the contents but I do not see the unyson plugin in the pages. For example, when I open a page I only see the code. How can I use Unyson and change the theme? Thank you
Hi.,
Thank you for contacting us.
Kindly, mail us your site credentials (WordPress admin login (Domain Name, Admin username and Admin password) & FTP access login details ( FTP Host, FTP Username, FTP Password)) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and import the dummy data for you.
Before send the details, kindly check your site once again to import dummy data with the following points.
Have you install and activate all the required and recommended plugins then only the demo content will import correctly.
Before installing the demo content, kindly install and activate all the required and recommended plugins and deactivate all the external plugins other than the theme recommended plugins. And please check that your server has the following limits as explained in our knowledge base link else contact your hosting support to do so.
http://wedesignthemes.com/support/knowledge-base/server-requirements/For your issue, when I open a page I only see the code. How can I use Unyson and change the theme?
For the page content only generated from “Designtheme Core Features” Plugin not the Unyson Plugin. so kindly install and activate the Designtheme Core Features Plugin and check the pages.
Note : We have used unyson plugin only for demo content import not for the other addons if you use them it will affect the core builder files and VC modules.
Regards., DesignThemes Support.
I’ve tried posting topics on your support forum for this theme that I just purchased, but it appears that all of the topics have been removed and submitting a topic results in an error. Are you still supporting your themes?
Hi thesocialrobin.,
It seems that we are facing some server issues in our forum which causes that issue and it will be resolved in 1 or 2 days. Thanks you for the patience. We are still supporting this theme.
Regards., DesignThemes Support.
Hello rsriram, After recent update of wordpress, the theme customization is not working correctly. Would you give me the solution ?
Hi.,
Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
Hello rsriram, Thank you for your theme, but I saw error codes on Ultimate VC Add-on – Icon Fonts Manager ;
Warning: include(/home3/wafspg0admem/public_html/wp-content/uploads/smile_fonts/Defaults/charmap.php): failed to open stream: No such file or directory in /home3/wafspg0admem/public_html/wp-content/plugins/Ultimate_VC_Addons/modules/Ultimate_Icon_Manager.php on line 224
Warning: include(): Failed opening ’/home3/wafspg0admem/public_html/wp-content/uploads/smile_fonts/Defaults/charmap.php’ for inclusion (include_path=’.:/opt/php56/lib/php’) in /home3/wafspg0admem/public_html/wp-content/plugins/Ultimate_VC_Addons/modules/Ultimate_Icon_Manager.php on line 224
Would you let me know about how to fix this ?Trying to customize the main menu and make it bold, but it will not allow me too. Also looking to remove the little brain for the scroll to the top.
Can you help?
Hi Katelynns..,
1) Please get into your Dashboard > Appearance > Customize >Typography > Menu and refer the screenshot for changing the font weight of the menu.
http://prntscr.com/h02nmo2) Kindly get into your Dashboard > Appearance > Customize > Additional CSS > Paste the below given css code in order to remove the brain from the scroll to the top.
#toTop { background-image: none; }
Regards., DesignThemes Support.
Thank you for the code to remove the scroll to the top button.
As for the Typography, I have tried to make it bold as well as change the font and nothing happens. I would like to make the menu typography a little large and bold. Is that possible?
Hi, I am having trouble uploading demo content. http://www.jimmymody.com/ is the link of the side that doesn’t load. Kindly help !
Hi.,
Thank you for contacting us.
Kindly, mail us your site credentials (WordPress admin login (Domain Name, Admin username and Admin password) & FTP access login details ( FTP Host, FTP Username, FTP Password)) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and import the dummy data for you.
Regards., DesignThemes Support.
Good evening! I can not install the purchased theme in my wordpress directory. After installing the applications comes the first problem: Pluggin “designthemes core features plugin” after being activated hangs all Wordpress and need to uninstall from the hosting site and start over from the beginning. After installing all applications for the fourth time and not activating them, I can not install the theme plugin. After processing 100% and trying to install it it says that there are no plugins installed – they are all in the directory but they are not active so the problem does not occur again. I need an urgent solution.
Hi vanessacunha..,
Please watch following video for Theme Installation – https://drive.google.com/open?id=0B_tOltyUwKTHa2hWNGVsSUMxQ0U and https://drive.google.com/open?id=0B_tOltyUwKTHenRIbWoxd1dsZkE If issues continues, Kindly, mail us your site credentials (WordPress admin login & FTP access login details) immediately via the right bottom form located @ http://themeforest.net/user/designthemes We will install our theme and plugins. If you want, We will import our demo dummy data Let us know.
Also, Please check that your server has following limits as explained in our knowledge base link else contact your hosting support to do so. http://wedesignthemes.com/support/knowledge-base/server-requirements/
Regards., DesignThemes Support.
Hi.,
We have installed the theme and import the dummy data . Please have a look.
Thank you, we look forward to helping you!
Note : Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.
Regards., DesignThemes Support.
Hello! I would like the link to get the prices of the license of the images of the site.
.
I’ll need help again. I deleted the shortcodes and unconfigured my menu. How do I fix it? Is it possible to restore the modifications to the mode you left?
Hi.,
We are always ready to help you.
But kindly send us some more details about your query where you have deleted our shortcode and unconfigured your menu with some screenshots, so that we will help you better.
Regards., DesignThemes Support.
Hi.,
We have configured your menu as per your needs . Please have a look.
http://drguerra.com.br/If you are happy with our theme and support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end
Regards., DesignThemes Support.
Hi.,
We are collecting the image links. Please get back to us on Monday, so that we can send you the image purchase links.
Regards., DesignThemes Support.
Hello! Me again! I need to change the background image of the website home but I can not find where I am. The total 3 background images are random. Could you signal where I am? I can change the menus of the site. I did not switch from the “short codes” menu so we did not have that problem of unconfiguring everything again. Could you teach me how I do (after finalizing site changes) to hide the shortcodes menu from the menu? Thanks again.
Hi vanessacunha.,
1 ) Kindly refer the below video link for how to change the background image,
Refer : http://recordit.co/ujbOfIuX1R
2 ) Do you want to remove the “Shortcode” menu http://prntscr.com/gv1age, get into the file path /wp-content/themes/psy/framework/register-menu.php there you can comment the menu,
Refer : http://prntscr.com/gv1cea
Regards., DesignThemes Support.
Good evening! -I tried to follow your video to change the images from the bottom of the home, but I could not. I think I misunderstood the place I want to change the background. I sent an e-mail to me for an image of the area that I need to change. It is the images from HOME that still have the copyright stripe as a watermark. How do I change those three images that keep changing?
- I did not understand your answer about deleting the shortcodes menu. If I do as signaled in the above link will not I unconfigure my entire menu that is ready?
- How do I back up my site the way it is today?
- Where do I change the text that remains on these three images? I also have not found where I make this adjustment.
- I want to change an icon with an arrow next to the scroll bar, where can I do this?
- How do I configure the NEWSLETTER widget that I left in the footer of the site?
- In HOME PAGE, how do I change the icons that are in the “Clinics for Care” section. I would like to put other icons in place of the existing ones.
- On the contacts page I can not change the text of the form and configure it to receive the site forms. I would like to put only the fields of name, email, phone, address and message. Could you help me with that?
Sorry for the many questions, but I’m at the end of the project.
Hi Vanessacunha..,
We have checked your site and can’t able to view your site. Please check this issue and get back to us. Kindly refer the screenshot given below
http://prntscr.com/gvhmmzRegards., DesignThemes Support.
Hello! you have entered the wrong domain. The correct one is www.drguerra.com.br
It’s working!
Hi Vanessacunha..,
We have loaded the same domain that you have sent now. But it is not loading for us. Please have a look at this screenshot http://prntscr.com/gvl5pb Please check if your hosting is blocking any indian Ips.
Regards., DesignThemes Support.
Hello! I contacted the hosting provider (uol host) and requested a release (if it is blocked) for users in India. I’ll let you know as soon as they respond.
Hi Vanessacunha..,
Ok let us know once it is done.
Regards., DesignThemes Support.
Hello! I contacted UOLHOST and they answer me the following:
Under review, I checked that there is no flaw in your service. Typically, this type of problem occurs because of restrictions in the country from which the site is accessed. You should ask the support person to check with the internet provider if there are any restrictions that prevent access to your site, as we do not block access.
From the image that sent us, the error message informs that it can be some blockage via firewall / proxy or problem in the network. These are points that should be checked as well.
Already getting access to my site? I have that short list of tasks to correct and I really need your help still. Thank’s
Hi Vanessacunha..,
Our internet connection is not blocking any of the websites and it is open to all. We do have 2 internet connections and in both we are having that issue. It is definitely a hosting side issue. Please ask your hosting team to whitelist this IP 183.82.250.203 and we ll check if it is working for us.
Regards., DesignThemes Support.
Hello! Support from the hosting service sent the following message: “We kindly ask you to send us ping and tracert tests to identify the ips that are being blocked.”
Are you there or do I have to do it here?
Hi Vanessacunha..,
Here is the ping and tracert screenshot taken from our system.
http://prntscr.com/h2ljvg , http://prntscr.com/h2ljbsStill we are getting the same error message when loaded as shown in this screenshot http://prntscr.com/h2lk15
Regards., DesignThemes Support.
Hello! Good News from UOL HOST: Please be advised that the unlock has been performed for range 183.0.0.0
We kindly ask you to take new tests. If the fault persists, forward the external ip of the network.
Let me know if it worked out?
Hi.,
Image Customization : We have seen your screenshots, you have shown your slider images. So, kindly refer the below video for how to change the image.
Refer : http://recordit.co/CnAUPaSrrL
1 ) Please be more specific about your query with some screenshot. So that we will help you better.
2 ) You can get the backup of your site using the below plugin,
Plugin : https://wordpress.org/plugins/duplicator/
3 ) To change the slider Text : kindly refer the below video for how to change the slider text.
Refer : http://recordit.co/OqfmlzSF0r
4 ) Kindly send us some screenshot, where do you want to change the arrow. So that we will help you better.
5 ) Please follow the instructions in the below knowledge base link for how to activate the mailchimp.
Link : http://wedesignthemes.com/support/knowledge-base/mailchimp-integration/
6 ) When we have visited your site, there is no such section “Clinics for Care”
Refer : https://snag.gy/x1dlga.jpg
7 ) Contact Page : In your contacts page you have used appointment form, if you want to use contact us form, then you can use Contact Form 7 module.
Refer : http://prntscr.com/gvhmte
Regards., DesignThemes Support.
Hello, my last question is how do I remove shortcodes from my menu without unconfiguring my entire site. The last time I tried I almost lost the whole site.
Hi vanessacunha.,
We have removed the shortcodes menu from your site as per your request. Please have a look.
Regards., DesignThemes Support.
How do I remove the preloader screen (loading…)?
Hi.,
Thank you for contacting us.
Navigate Dashboard > Appearance > Customize > Site Identity > Site Loader ( ON / OFF)
Please refer the attached screenshot : http://prntscr.com/g9x71p http://prntscr.com/gjq81i
Dear Customers
We will be on Holiday for Next 3 Days! (25.08.2017 to 27.08.2017) . Thank you Very Much for Understanding…Team will be back on Monday
Regards., DesignThemes Support.
Hi how do you get the line to show right as it does not cover the whole image captio? Any CSS for this? https://drive.google.com/file/d/0B7bAayaoVJV1X3ZULVpVT3B4VHc/view?usp=sharing
Hi Jfavero..,
Kindly get into your Dashboard -> Appearance -> Customize -> Additional css and add the below given css code.
.dt-sc-image-caption.type4 .dt-sc-image-content { width: 100%; }
Rating!!
We hope you had a great experience with our theme and support. Please take one minute to share your feedback by clicking on a rating below.
Kindly refer the attached url :
http://recordit.co/YqdTBuEJRmHoping for a 5 star rating from your end
Thank you, we look forward to help you!!..
Regards., DesignThemes Support.
Thanks, worked perfectly. One more question: how do you hide the page title?
Hi Jfavero..,
Kindly add the below given code in your custom css in order to remove the page title.
.main-title-section { display: none; }
Ratings!!
Please don’t forget to place your worthy ratings Your 5 stars has a crucial part in our overall rating!
Kindly refer the attached url :
http://recordit.co/YqdTBuEJRmHoping for a 5 star rating from your end
Thank you, we look forward to help you!!..
Regards., DesignThemes Support.
Hi, it is not working, have a look at the following site: deskubrir.pe/cursos
Hi Jfavero…,
Kindly get into your Dashboard > Appearance > Customize > Additional CSS > Pasted the below given css code.
h1.simple-title { display: none; }
Regards., DesignThemes Support.
Hi, and what is the correcto CSS code in order to remove the white space between header and slider? Please look at the following site: deskubrir.pe
Hi Jfavero…,
Kindly mail us your FTP and WP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes . So that we will check the issue and fix it ASAP!!.
Regards., DesignThemes Support.
Hello! This is a great theme so far! But I have two little issues:
1. I’ve changed the social network links, but it seems that nothing changed. In footer they don’t work. There are the default ones.
2. Where can I change the “ToTop” icon? I haven’t found it anywhere.
Thank you!
Hi.,
1 ) Kindly refer the below video for how to enable the social icons in the footer.
Refer : http://recordit.co/NG1Fn8HMb9
2 ) (a). For Replacing the ToTop (brain icon) icon, replace the images in following URL, Default – “wp-content/themes/psychiatrist/images/totop.png” 2X image – “wp-content/themes/psychiatrist/images/totop@2x.png“
Note: Please maintain the image size with “height: 60px;” & “width: 60px;” respectively
(b). For Replacing the ToTop (Up arrowicon) icon, replace the images in following URL, Default – “wp-content/themes/psychiatrist/images/totop-after.png” 2X image – “wp-content/themes/psychiatrist/images/totop-after@2x.png“
Note: Please maintain the image size with “height: 50px;” & “width: 25px;” respectively
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end
Regards., DesignThemes Support.
Hello,
thank you for your reply! For what concern social icons, I can’t change the ones below the writing Follow us (the widget in the 4th column of the footer).
Is there any solution for that?
Thank you!
Ok, I’ve done it just adding some html in the text widget!
Thank you anyway!
Hi.,
Thank you, we look forward to helping you!
if you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end
Hello!
I’ve another question! Where can I deactivate the “Loading…” screen?
Thank you!
Hi.,
Thank you for contacting us.
Navigate Dashboard > Appearance > Customize > Site Identity > Site Loader ( ON / OFF)
Please refer the attached screenshot : http://prntscr.com/g9x71p
Hello, while trying to install the demo content an “ajax error” message appear, no further details are provided. Please provide assitance.
Please omit the last comment as it was solved by increasing the Wp memory in the config file
Two problems in the web: The style setting bar (as showned is the live preview) is visible on the web (cannot be removed) and also the icons are not appearing correctly (including in the slider). Both problems are associated with deskubrir.pe and I have included screenshots in the following url https://drive.google.com/drive/folders/0B7bAayaoVJV1R1c3SmRrX3VKeGc?usp=sharing
Hi.,
1) Style setting bar:
Go to Dashboard > Appearance > Psychiatrist Options > General > General Options > Style Picker > No > Save the changes ti hide the style picker.
2) Icons are not appearing correctly:
We have checked toy site the social icon are shows fine, the icon are comes from font awesome icons. Kindly check the fonts are installed in the following folder and for the other icons download the attached font file and paste it here then check the issues.
Go to wp-content > themes > psychiatrist > fonts > Copy and paste the following font.
https://www.dropbox.com/s/j6pvolp74gr7etj/IcoMoon-Ultimate.ttf?dl=0 http://prntscr.com/g0jhvsIf you found any difficulties, kindly mail us your site credentials (WordPress admin login (Domain Name, Admin username and Admin password) & FTP access login details ( FTP Host, FTP Username, FTP Password)) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Regards., DesignThemes Support.
folllowed the steps but no luck. I`ve sent an email with the wp access. Let me know when you will attend to the issue.
Hi Jose.,
We have checked your site in Windows Firefox, chrome and safari browser. In all the 3 browsers the style picker was already disabled and the icons were showing correctly. Please have a look at this video taken from your site http://recordit.co/86mBVmMiVz Please clear your cache in all your browser and have a look.
Regards., DesignThemes Support.
Hi, the problem was that a temporal URL had been setup and it was causing conflict with some plugins. Nevertheless the problem was observed in different computers so it was not likely that you could see the icons unless they were cached. Take it into consideration in case a similar problem comes up. Thanks for your quick response.
Hi jfavero.,
Glad that you have resolved the issue and found what is the exact issue that was causing it. We are very happy that you have deeply analyzed and got the final solution for this issue. It will be helpful for us as well others who look at this forum topic.
Thank you again.
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end
Regards., DesignThemes Support.
Hi, how to import the complete demo site? content, pages, articles, portfolios etc.
Hi.,
Thank you for purchasing our theme and contacting us.
Please follow the instructions in the below knowledge base link for installing the demo contents using the Unyson plugin.
http://wedesignthemes.com/support/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/Note: Before install the demo content. Install and activate the all the required and recommended Plugins and deactivate all the external Plugins other then theme required and recommended plugins. And please check that your server has following limits as explained in our knowledge base link else contact your hosting support to do so.
http://wedesignthemes.com/support/knowledge-base/server-requirements/If you found any difficulties, Kindly, mail us your site credentials (WordPress admin login (Domain Name, Admin username and Admin password) & FTP access login details ( FTP Host, FTP Username, FTP Password)) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we will import the dummy data for you.
Regards., DesignThemes Support.
Thanks for the detailed response
Hi.,
Thank you very much for giving us the opportunity to serve you better. If you found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Please help us by taking a few minutes to tell us about the service that you have received so far. Please rate the quality of service you received, visit below video link for how to rate our theme:
http://recordit.co/YqdTBuEJRmNote: If you like our theme and support, please feel free to give us your best rating (5/5 stars)!!
Regards., DesignThemes Support.
I get an error every time I try to upload the psychiatrist.zip file. I have tried to register on your support website but haven’t received a password. Please can you advise?
The error says “Are you sure you want to do this? Please try again”. It is a fresh install of Wordpress – no previous themes and no plugins activated. I have searched for a solution to this problem and everything suggests a problem with the theme zip.
I still haven’t received a password from your support forum almost 12 hours after registering.
Hi.,
Thank you for the interest in our theme and contacting us.
Kindly send us your Email id which one is registered with the theme purchase from themeforest. Send us the details via the right bottom form located @ http://themeforest.net/user/designthemes So that we will check it and update/ create the login details and send to you ASAP.
While uploading the theme via WordPress, if the upload is unsuccessful with the error message ‘Are you sure you want to do this? Try Again’ it is likely that file upload limit is less than the theme’s file size. Kindly increase your file upload limit, alternatively upload the theme via FTP and install it.
Please check that your server has following limits as explained in our knowledge base link else contact your hosting support to do so.
http://wedesignthemes.com/support/knowledge-base/server-requirements/If you found any difficulties, Kindly, mail us your site credentials (WordPress admin login & FTP access login details) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we will check and install the theme and import the dummy data for you.
Regards., DesignThemes Support.
Thank you! I have managed to install the them now via FTP.
However, almost all of the recommended plugins have faield to install with errors such as “couldn’t connect to host” and “time out”.
I need to install these to setup the dummy data and start working with the content as I expected it to look as per your demo.
Please can you help me fix this?
Hi.,
Sometimes plugin installation and demo content import may fail, it may be one of the following reasons. Please check that your server has following limits as explained in our knowledge base link else contact your hosting support to do so.
Refer : http://wedesignthemes.com/support/knowledge-base/server-requirements/
If you are looking for basic installation then send us your site credentials (WordPress admin login & FTP access login details) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can imported all the dummy data and make the required settings for you.
Regards., DesignThemes Support.
Hi! I sent my details through a few days ago – just wanted to make sure you had received them and ask if you need anything else?
Hi.,
We have already replied through the mail (dionnetreasure1@gmail.com ) dated on July 15, 2017 11:19 AM.
It seems that we can’t login your dashboard and FTP server. We get “ERROR: The password you entered for the username dionne.treasure is incorrect. Lost your password?” and 530 Login failed. Please verify the username and password supplied, and that FTP has been unlocked. Check your control panel or contact support for more information.Error: Critical error: Could not connect to server.
So kindly send us the valid details to import the dummy data asap.
Regards., DesignThemes Support.
I get an error installing the demo content.: Important: HTTP Loopback Connections are not enabled on this server. If you need to contact your web host, tell them that when PHP tries to connect back to the site at the URL `http://domainname.com/wp-admin/admin-ajax.php` and it gets the error `cURL error 28: Operation timed out after 2000 milliseconds with 0 bytes received`. There may be a problem with the server configuration (eg local DNS problems, mod_security, etc) preventing connections from working properly. what can I do
Hi.,
Thank you for contacting us.
Please contact your hosting team regarding this issues “HTTP Loopback Connections are not enabled on this server etc”
This would be a server issue, not theme or WordPress related. Please contact your host and ask them to enable HTTP Loopback Connections in your server. And also please check that your server has following limits as explained in our knowledge base link.
http://wedesignthemes.com/support/knowledge-base/server-requirements/Regards., DesignThemes Support.
Everything is up to date but my problem still continues. what can I do.
Hi!.,
Kindly, mail us your site credentials (WordPress admin login & FTP access login details) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Regards., DesignThemes Support.
I sent my website’s information
Hi.,
Thank you for the details. We have imported all the dummy data and make the required settings. Please have a look at your site.
http://dilek.projemed.com/Thank you for giving us the opportunity to serve you better. Please help us by taking a few minutes to tell us about the service that you have received so far.
Please rate the quality of service you received : http://themeforest.net/forums/thread/how-to-rate-a-file-template-download-it-now-/58963
Note: If you like our theme and support, please feel free to give us your best rating (5/5 stars)!!
Regards., DesignThemes Support.
thank you.
Hi.,
Thank you.
Hope your issues are resolved now. If you found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Please rate the quality of service you received : http://themeforest.net/forums/thread/how-to-rate-a-file-template-download-it-now-/58963
Note: If you like our theme and happy with our support, please feel free to give us your best rating (5/5 stars) which would be much appreciated and helpful for us to proceed support you all forever thanks in advance.
Please take one minute to share your feedback by clicking on a rating below.
Please watch this video to get a clear idea of rating a theme – http://recordit.co/YqdTBuEJRm
Regards., DesignThemes Support.
Congratulations! Nice Work, Good Luck With Sale 
Hi ThemeCuriosity.,
Thank you for your appreciation and wishes.
Regards., DesignThemes Support.
