604 comments found.
Bonjour, On peut mettre les couleurs que l’on souhaite ? Merci
Dear Margauxsoum,
Thank you for your interest in our theme!
Sure, it is possible to change the colors, there is the Fonts and Colors section in theme for editing the colors: http://jacqueline.themerex.net/doc/#theme_optionsBest Regards,
Hi, When I use .logo img { width: 27em !important; } to resize the logo (which is 200px by 200px) it just stretched the logo. Could you let me know how to get it display at its full resolution please?
Dear Customer,
We need to take a closer look into your site and the logo in order to figure out the solution. Could you please submit the support ticket at https://themerex.ticksy.com/ with your site URL and Wordpress admin login credentials so that we can investigate the issue closer.
Looking forward to your reply,
When clicking on the ‘login’ button, on the right-hand side the social login is not working. The code ‘[wordpressp_social_login]’ appears and that’s it. Any help / advice on fixing this would be appreciated. Thank you.
Dear Cornelce,
Please install the Wordpress Social Login plugin https://wordpress.org/plugins/wordpress-social-login/
Best Regards,
Thank you kindly! Worked perfectly.
Dear Cornelce,
Sure, happy to help! 
Hi. I have added a number of menu items and created a price list. I have subsequently configured the menu items where popup info is set to ‘no’. Can you please tell me how to completely disable the menu items from being clickable? I don’t want the end user to be able to click on any one menu item (pricelist item). Thank you.
Dear Cornelce,
Please add this piece of code to Appearance – Customize – Additional CSS in your admin:
.sc_menuitems_style_menuitems-1 .sc_menuitems_item { pointer-events: none; }
Have a nice day!
Thank you Melissa!
Dear Cornelce,
Sure, warm welcome! Happy to help!
Hello, I am getting many duplicate emails because of delayed confirmation from contact page after submission. There is no where to adjust the contact form such as using Wp forms, which would allow me to add recaptcha or other possible solutions. At this point, there is no where for me to touch the contact form.
Dear Customer,
You can add more fields to the contact form by duplicating the existing lines of code for the fields in wp-content/themes/jacqueline/templates/trx_form/form_1.php file.
You can create your custom form following these steps:
Select Custom form style for the contact Form and Save Changes http://prntscr.com/eemzy2
Then click the ’+’ mark inside the Contact Form element and add ‘form item custom field element’ http://prntscr.com/een0ag
Fill in the field title and label etc info for the form item custom field element:
http://prntscr.com/eemzm6As for translating/editing the fields, please open jacqueline .pot file in wp-content/themes/languages directory on FTP in Poedit software.
Click ‘Create New Translation’ in the file and select the language you prefer (make sure the language variation is the same as selected inSettings – General in admin) http://prntscr.com/doe3l0 . With that done the .po file will be generated out of .pot one. Translate the text strings in Poedit software and save the file. As soon as you save this .po file, the .mo file will be generated automatically.
Upload these .po and .mo file to wp-content/themes/languages directory on FTP
Please check this video tutorial for better understanding of the procedure: https://youtu.be/aXFvCXp2EVc
If you need a more powerful contact form tool with the ability to add the required fields or recaptcha, recommend to use the Contact Form 7 plugin.
Best Regards,
Hi, I’m trying to open a ticket for support but I have a message of wrong purchase code, but it is correct. Can you help me to have support please?
Dear Customer,
Thank you for purchasing the theme!
Please make sure to submit the ticket into ‘Jacqueline | Spa Massage Salon Theme’ category in the ticket system. Make sure you are not submitting the ticket into ‘Jacqueline | Spa Massage Salon Site Template’ category which is the category for HTML Jacqueline theme version.
Best Regards,
Hello, i have a problem with thecontact form provided the theme, The text in the mail sent to the admin is all inline, no return to the line, is unreadable, how to correct that? Thank you !
Dear Customer,
The file resposible for form formatting is wp-content/themes/jacqueline/shortcodes/trx_basic/form.php:
http://prntscr.com/imzriqYou can paste
or wrap this code
.
’”\n”.esc_html__(‘Name:’, ‘jacqueline’) .’ ’.esc_html($user_name).’
’. ‘
so it would start with a paragraph.
If the issue still persists, please submit the support ticket at https://themerex.ticksy.com/ to get help from our professional support team.
Best Regards,
Perfect, thank you !
It’s work better with
for me, /n doesn’t work.
Have a good day
Dear Customer,
Glad to hear it worked!
Have a nice day!
it’s work better with br sorry, a br in a comment do a br at display !
Dear Customer,
Do you mean you need any further help on this issue? Please let us know if all is okat and if any further assistance is still required, please elaborate more on the issue.
Looking forward to your reply,
no it’s ok, perfect thank you
Dear Customer,
Glad to hear all is okay now!
Have a great day!
Hi,
My gift card is showing double Tabs for ” Views” and double tabs”Select amount” . I looked everywhere in setting. I don’t understand where its coming from and how to turn it off . Please advice . thanks
epitomemedspa.com/gift_cards/
Dear Customer,
The issue needs to be investigated closer in this case and we need your admin login crednetials to find out what causes the issue. Please try to deactivate all extra plugins you have installed into the default theme, make sure you use the most recent woocommerce version. You can also remove the duplicates by adding this piece of code to Appearance – Customize – Additional CSS in your admin:
.woocommerce ul.products li.product a.button.clone { display: none; }
Best Regards,
Is there any way to make the ‘Order’ Button in the price list popup a html link – all I can link to is woocommerce products, I would like to be able to link it to book an appointment?
Dear Customer,
Please replace lines 102-107 in wp-content/themes/jacqueline/templates/trx_menuitems/menuitems-2.php with the following piece of code:
<?php if ( $post_options['menuitem_product'] != 'inherit' ) { ?>
<?php esc_html_e('Book Now', 'jacqueline'); ?>
Please make sure to replace http://yoursite.com/booking/ with your link after that.
http://prntscr.com/iejmxc
Have a nice day!
Hello,
Please, I would like to increase more photos in the page gallery-cobbles, it has a limit of 27 photos, I can not find the code that changes that amount
html version
Dear Customer,
Thank you for purchasing the theme!
Could you please submit the support ticket at https://themerex.ticksy.com/ with your Purchase Code and FTP login credentials so that we can investigate the issue closer.
Looking forward to your reply,
Hi, you template have visual composer 4.5 and it not have tab “responsive visibility”. But other template have 4.5 version VC too and have tab “responsive visibility” – http://dl4.joxi.net/drive/2018/02/13/0000/0020/4116/16/5c129365f4.png How return it?
Dear Filandor,
Thank you for purchasing the theme!
Could you please submit the support ticket at https://themerex.ticksy.com/ with your site URL and login credentials so that we can investigate the issue closer.
Looking forward to your reply,
Dear all.. Great theme! Love it! But let me ask, please – is it possible to set header with center-style logo, please..?? Many thanks! Viktor
Dear Viktor,
Thank you for your interest in our theme!
There is no such an option in Theme Options by default, however the logo can be made centered by means of adding the CSS code.
Best Regards,
Hello, I have a presales question please. Is this theme compatible with the following plugins : - Bookly - SEO Yeast - Mailchimp
Also I would like to add a membership plugin to my website, could you please recommend one that is compatible with this theme ?
Thanks in advance
Hello,
Thank you for your interest in our theme!
Unfortunately, we do not guarantee the theme 100% compatibility with all types of plugins which were not included into the theme by default. There is a Booked plugin included into the theme http://jacqueline.themerex.net/doc/#booked and there is also the default Emailer option or you can also use the Mailchimp http://jacqueline.themerex.net/doc/#emailer
Best Regards,
Great theme and is working well! Tried to add a ticket to your support page but it says that my purchare code is for another envato product but I”m using the correct one. Have a questions about adding a form field, is this possible?
Dear Stroeda,
Thank you for purchasing the theme!
Please double check the category you are submitting the ticket to. Please make sure you submit the ticket ‘Jacqueline | Spa & Massage Salon Theme’ category if you bought the Wordpress theme version. There is also the ‘Jacqueline | Spa & Massage Salon Site Template ’ category for HTML theme version and if your Purchase Code is for Jacqueline | Spa & Massage Salon Theme, it will be indicated as invalid if you submit the ticket in ‘Jacqueline | Spa & Massage Salon Site Template’ category.
Best Regards,
Where finde it customizer – http://joxi.ru/E2pkb4CBzWPbmY.png ?
Dear Filandor,
Thank you for purchasing the theme!
This is the general description of our themes features. However, each theme is unique and there is no layouts feature in this theme specifically. Please take our apologies and thanks for troubleshooting, we will make amendments to the description page.
Best Regards,
Hello,
I just noticed a mistake. Chrome error console https://fonts.googleapis.com/css net:: ERR_ABORTED Cannot be loaded.It’s understandable, too. html: <link rel=’ stylesheet’ id=’ tp-open-sans-css’ href=’ https://fonts.googleapis.com/css' type=’ text/css’ media=’ all’ /><link rel=’ stylesheet’ id=’ tp-raleway-css’ href=’ https://fonts.googleapis.com/css' type=’ text/css’ media=’ all’ /> <link rel=’ stylesheet’ id=’ tp-droid-serif-css’ href=’ https://fonts.googleapis.com/css' type=’ text/css’ media=’ all’ /><link rel=’ stylesheet’ id=’ jacqueline-font-google_fonts-style-css’ href=’ https://fonts.googleapis.com/css' type=’ text/css’ media=’ all’ />
Thank you for your help
Translated with www.DeepL.com/Translator
Dear Customer,
Thank you for purchasing the theme!
Could you please submit the support ticket at https://themerex.ticksy.com/ with your site URL, Wordpress admin login credentials and FTP so that we can investigate the issue closer.
Best Regards,
On the home page I’m using the dark settings with the main menu transparent over the slider. Problem is when the sticky menu appears it’s dark grey and I want it to be white with black text. How do I do this?
Dear Customer,
Could you please submit the support ticket at https://themerex.ticksy.com with your site URL and Wordpress admin login so that we can see your site and investigate the issue closer.
Best Regards,
Hi i know my support just recently expired like yesterday but I wasn’t having this issue up until recently. When googling “raven microblading” on links below the url on google, the link to “contact us” links to the page “contacts-us” even though the page doesn’t exist and doesn’t show the actual contact us page. I am having a hard time understanding because literally that page doesn’t exist and the real contact page does but doesn’t show. www.ravenmicroblading.com
Dear Customer,
The old website data is stored in Google Cache for some time.
Please check these links to learn how to remove the page link:
https://support.google.com/webmasters/answer/1663419?hl=en http://www.matrudev.com/post/remove-url-google-search/ https://www.quora.com/How-do-I-remove-old-site-URLs-from-Google-cacheBest Regards,
Let me have one question. Please help me out. I’d like to change the Paragraph font size. (Increasing the font size.)
What should i change from? Where is the “Paragraph” that i want to change? I tried to change the size of “txt” and “post info” then push the “save” botton.(Appearance-Font) but It doesn’t work. Please help me out.
Dear Customer,
It depends on which paragraph on the site exactly you are referring to. Could you please submit a ticket at https://themerex.ticksy.com/ with the screenshot of the text you are referring to. As for the ‘Save’ button, please check which theme version you use (if this is the old theme version, pelase contact us for the detailed and safe update instructions), make sure to deactivate all extra plugins you have installed into the theme and if the issue stll persists, please provide us with your Wordpress admin login credentials and FTP so that we can make the research on the issue so see what causes it on your side.
Best Regards,
I tried to submit a ticket and it tells me my product code is wrong. I downloaded it from Envato, I need help with an issue today!
Dear Customer,
Thank you for purchasing the theme!
Please double check the category you are submitting the ticket to.
If you bought the Wordpress Jacqueline theme version, please make sure to submit the ticket to ‘Jacqueline | Spa Massage Salon Theme’ category. Please note that if you submit the ticket to ‘Jacqueline | Spa Massage Salon Site Template’ category (HTML theme version) with the Purchase Code you have for Jacqueline | Spa Massage Salon Theme, your Purchase Code will be indicated as invalid, because it is for Jacqueline | Spa Massage Salon Theme, not Jacqueline | Spa Massage Salon Site Template.
Best Regards,
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