3572 comments found.
Hi there, I use the Aurum version 2.2 now. I tried to upload the file WPBakery Page Builder for WordPress (formerly Visual Composer) from envato store, but we met problem with the full width row. So I tried to delete it and install the plugin from Appearance—>>install plugins, then I received the message : “Downloading install package from /home/wwwroot/us/html/wp-content/themes/aurum-child/inc/thirdparty-plugins/js_composer.zip…
Download failed. A valid URL was not provided.” Could you please tell how to deal with it. Urgent!!! Thanks in advance.
Hi there,
You are using an very old theme version. Please update your theme to the latest version 2.14. You can read Aurum changelog here.
P.S: We use comments section of the theme only for a pre-sale questions. If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Thanks for your understanding!
Kind regards,
—Ylli
Hello,
1. Buy the theme but I can not place the logo, I can not find the option, how is it done?
2. Is it possible to place the logo centered on the top and increase the size?
Thank you
Hi Alerts23,
We use comments section of the theme only for a pre-sale questions. Please just write a ticket on our dedicated support center and support team will assist you.
Thanks or your understanding!
Kind regards,
—Ylli
hello, for my client I’m browsing the e-shop template for woocommerce, I really like aurum but I have one question. I can enlarge the page, for example. to 95%? Is this a feature or I have to go through CSS? If I change it in a code, I break a web – is it fixed to certain sizes or can I adapt it? Thank you
Hi Patrik,
If you want to enlarge the whole layout of the page (container) then you will need to go through Custom CSS as there is no option for it in the theme options. but I cannot guarantee if it will show great in all screen sizes.
Kind Regards,
Art from Laborator
Hello, i have this theme and i need to make an e shop and product page. i want to it in like list not grid, how i do this?
The “Theme options” tab is not working. If I click on the different sections, nothing happens. Before it worked correctly, I do not know what might be the problem
Hi noeargar,
Please try any 3rd party plugin which you have installed recently, this is not a theme issue as something is blocking you from viewing the Theme Options.
Kind Regards,
Art from Laborator
Hi, just a pre-sell question. Does this theme support EDD and can it be used for a marketplace site where authors could create their stores and customize as well?
Hi Adehye,
It has not been tested by our team so I cannot give you a proper answer.
Kind Regards,
Art from Laborator
“The theme works just as it should and the support team is really awesome: quick feedback and valuable solutions. Keep up the great work!”
Aurum received a 5 star rating from bart_virgul for Customer Support
Are you using Aurum too? Don’t forget to rate it!.
The slider (Products Carousel) on your website and slider (Products Carousel) from the downloaded theme isn’t the same. The downloaded file is off and on the mobile, it doesn’t look like the way it looks on your example for the sliders. My support is expired and this happened after the update. I have no CSS or anything added extra. Just demo content. I just downloaded the latest again to test, still same issue.
Hi etonyali,
All the elements used in the demo are theme elements and there is nothing extra used there, which version of WooCommerce are you using?
Can you please send us your site URL first, so we can investigate your site and then get back to you with possible solution.
P.S. make sure you’ve disabled the Maintenance/Coming Soon mode
Kind Regards,
Art from Laborator
Hello,
Thank you for your response. My URL is http://www.spicedude.com/ WooCommerse version on my website currently is 3.3.3. I updated it in the past days.
Please check the recommended and bestsellers sections. They are off the grid and also on the phone, they don’t look well.
Hi etonyali,
That’s because you updated to WooCommerce 3.3.3 and the theme is not compatible with it yet. To make this work you can rollback the version of WooCommerce to 3.2.6 using the WP Rollback plugin or wait for the new update when we release it this week.
Kind Regards,
Art from Laborator
Hello,
Thanks for your reply. I did a rollback and I still have the same issue. Please check the site again. WooCommerce version: 3.2.6
http://www.spicedude.com/I have no problem waiting for the update. Thanks for your time and I’ll let you know if the update fixes it!
Hi etonyali,
We have started to work on Aurum update and the update will be available very soon 
P.S: We use comments section of the theme only for a pre-sale questions. If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Thanks for your understanding!
Kind regards,
—Ylli
Hi, its a good theme, but i want know if is compatible with Loco Translate..?
Hi there,
Yes, the theme is compatible with Loco Translate.
Kind Regards,
Art from Laborator
Hi, does the theme support fullwidth menu? Thank you
Hi NickPrkr,
Unfortunately not, there is no full-width menu included in the theme but that can be achieved by using some Custom CSS.
Kind Regards,
Art from Laborator
I dont have the access to my website anymore. I have this message : Facebook SDK returned an error: Connection timed out after 10000 milliseconds.
Someone to help me or who have the same problem ? Thanks.
Hi pcherqui,
Sorry but as I can read from the error this is not a theme problem.
We don’t have this issue on our theme, and it should work to you too. Can you please disable all your third-party plugins (plugins that don’t come with our theme) one by one, and check if this problem is solved.
https://www.youtube.com/watch?v=sUI-XUD6WUYP.S: We use comments section of the theme only for a pre-sale questions.
If you need theme support, please just write a ticket on our dedicated support center and our team will assist you with the questions that are related to our theme.
Thanks for your understanding!
Kind regards,
—Ylli
Good day. Could you please add in this theme social network: https://ok.ru/ , becase this social network is veru popular in Russian speaker countries.
Hi maiorov,
We will talk with the team and see what we can do about it in the future updates.
Kind Regards,
Art from Laborator
I updated WPBakery and the Lab plugins for wpbakery don’t work with Aurum. For example, “products carousel” when I enter a taxom tag “gift voucher” 4 products have the tag but it just display the start index of products. No matter what tag, it just keeps displaying the same products.
Hi epsurf,
I just added this on our to-do list, we will check this problem when we start to work on Aurum update that will support WooCommerce 3.3 too.
Kind regards,
—Ylli
When are you going to release new update for most recent Woocommerce version?
Hi blablazzz,
Theme update that will support WooCommerce 3.3.x will be ready next month. We think that the update should be available by the middle of the month if everything goes as it should.
Thanks!
Kind regards,
—Ylli
Hi I have a pre- sell question. Do I can only get the bookstore template? in negative case, Is the bookstore template easy to find and customize when I get the theme? The thing is I don´t want loose time because the bookstore template is the perfect solution to my project. Thank you
Hi Conchi1978,
The bookstore and all other demos can easily be installed through the demo content installer, you will have the demos to choose from and simply click install.
Kind Regards,
Art from Laborator
HI, I want to buy Aurum because I need to sell online (used stuff), I have already domain name and hosting with a template. can I emigrate to Aurum with smoothly? I need my website support: 1- three languages En – De – Ar. 2- add new items 3- purchase by visa card, master card, and PayPal
Hi wa7med,
Aurum supports WPML plugin and for sure that you can use Visa, Master Card and Paypal on WooCommerce plugin.
Have a great night!
Kind regards,
—Ylli
Hi, i’d like to buy the theme, but have some questions: 1) I want to build an ecommerce site to sell books and to distribute free ebooks, it is possible to do that with this theme? I mean for an ebook I must have 2 button: download or buy 2) I have to do a bilingual site: italian and arabic; the theme work fine with arabic? 3) Is it possible to see the wordpress dashboard in the theme?
Thanks
Hi mevangelista,
Thanks for your interest on our theme.
1a— Yes WooCommerce offers this feature. 2b— I’m not sure if this is possible on WooCommerce directly but I’m sure that this can be done with a third-party plugin that is made for this job.
2— Yes Aurum is RTL compatible and it supports WPML plugin.
3— Sorry but we don’t offer this option for the moment.
Thanks!
Kind regards,
—Ylli
Hello! Is it possible to add login/register option to Bookstore version?
Hi bulushka,
For sure that this is possible. Everything that you see on any of the demos is powered by Aurum and WooCommerce
Have a great day!
Kind regards,
—Ylli
When are you going to get working on an update for Woocommerce 3.31?
Hi robertsachristan,
We are currently working on Kalium update, next week will update Aurum to make it compatible with the latest WooCommerce..
Kind Regards,
Art from Laborator
The custom image logo does not appear in my aurum theme (v 2.14) no matter what type of image I upload. The text does appear. I have tried removing the text and only uploading an image for the logo and it still does not show. I am working from the child theme as well. No custom css modifications have been made.
Hi sosickinc,
We use comments section of the theme only for a pre-sale questions. Please just write a ticket on our dedicated support center and support team will assist you.
Kind regards,
—Ylli
Thanks I have submitted a ticket.
