247 comments found.
Hi, paralax sections are not working as they should 
even in your demo they are down. Any ideas?
If I apply paralax to one section the above one also gets afected.
Hi,
Our developer is checking the demo. If you need this issued be fixed asap, just open a support request at http://support.thememove.com & our developer will reply you directly there
Latest theme update (2.6) is broken. PHP message: PHP Notice: Kirki_Field::__construct was called incorrectly. Typo found in field – setting instead of settings. Please see Debugging in WordPress for more information. (This message was added in version 3.0.10.) in /var/www/site-name/html/wp-includes/functions.php on line 4147 PHP
PHP message: PHP Notice: Undefined index: settings in /var/www/site-name/html/wp-content/themes/tm-polygon/core/customizer/kirki/core/class-kirki-field.php on line 232Hi pjwheels85,
Thanks for your comment. I advise you to open a support request at http://support.thememove.com and let our developer check your site.
Best Regards,
ThemeMove
Great update! Performance has never been as fast as it is now. Thanks for all your hard work ThemeMove
You are welcome. Have a good time!
I have an error that mentions:
MENU
Revolution Slider Error: Slider with alias home-creative-02 not found.
Hi portugal120,
In this case, our developer need to check your site clearly to find out all the issues you’ve met and the reason that causes this inconvenience.
Please submit a support ticket at our support channel. Don’t forget to provide these information:
- Your purchase code (to let our developer see that you’ve already bought our theme)
- Admin account & FTP information (so, our developer can clearly look for the reasons)
i can not change the logo, please fix this asap
Hi matrixxp89,
Have you changed the logo yet? If not, just open a support request and our developer will help you directly.
Best Regards,
TM
Like pjwheels85 we see the same error on the developer toots. We try to change the logo on customizer and it doesn’t save.
Thanks
Hi LafPat,
Have you updated the theme yet?
Theme Version: 2.5
ThemeForest Theme Version: 2.5
We use the plugin of envato to update theme.
Wordpress: 4.9.2
We delete the line on footer.php line 104 and it doesn’t solve the problem. Line 104: document.write(”<script async src=’http://HOST:3001/browser-sync/browser-sync-client.2.7.1.js'><\/script>".replace("HOST", location.hostname)); It doesn’t exist anyway with or without the :3001.
The ajax query response in Customizer with site_logo and site_logo_sticky : success: true We check on database wp_options for option_name value: theme_mods_tm-polygon and the value looks right.
On front end the logo id=”logo” on the left of the menu doesn’t change. It show the default value of polygon. We figure out on the Page Settings of the Page we can change it with “Custom Logo”.
Demo – Home Page Skin: Skin 2
We have to change each page with the Custom Logo setting of the page or site_logo front end doesn’t use the right value ?
Btw, quick fix until they fix this:
Admin > Appearance > Customize > Custom Code > Custom JS >
<script type=”text/javascript”>
(function($){ $( ’#logo’ ) .find( ‘img’ ) .attr( ‘src’, ‘Image Url’ );
}(jQuery));
</script>
Replace Image Url with your image url.
Hi,
Thanks for your comment. We’ll release the update version asap
Best Regards,
TM
Still no update ?
Browsers tested: Firefox, Chrome
Admin > Appearance > Customize > Site > Logo Logo, Retina Logo and Logo for Sticky Menu are set, we see logo under the 3 upload input. On the right of the customizer where it display change we don’t see the new logo. It’s the default polygon logo. Even we refresh the customizer.
When we check the page( not in customizer ) the logo is always the default polygon logo, in mobile view too.
Hi,
Our developer will update this theme in next week.
I can not replace the logo. I changed the logo in all the sections of the panel customize, but the “main” logo is still your.
how do you change?
Hi mariagiovannasenatore,
In this case, please open a support request at http://support.thememove.com & our developer will guide you directly
Best Regards,
TM
Hi ThemeMove, I don’t want to renew support for a bug that has been in the theme since November. document.write(”<script async src=’http://HOST:3001/browser-sync/browser-sync-client.2.7.1.js'><\/script>".replace("HOST", location.hostname)); . It’s causing performance issues because the script isn’t found. Whats the fix?
Hi pjwheels85,
No problem, we still can help you in this case. Just open a support request & our developer will help you to fix this issue.
Best Regards,
ThemeMove
Is there a way to ‘replace’ the related projects (on the page single project) and replace it with my custom made essential grid?
Found it: <?php
// Ess. Grid shortcode is placed inside the "do_shortcode" method, wrapped in single quotes
echo do_shortcode('[ess_grid alias="masonry_grid_ronald_reagan"]');?> For example works great!
Hi remco12,
We will delete the related project for you, and then you can add Essential grid element. If you still need support, just open a support request at http://support.thememove.com and our developer will help you
Regards, TM
This is the best looking theme I have ever come across and I’m an EXTREMELY picky person. This blew me away, but before I buy I was wondering can I put sections from one page on another that does not have that section. Is there a way to transfer sections page to page?
Hi victordwyer,
Thanks for your interest. You can use this plugin https://codecanyon.net/item/visual-composer-clipboard/8897711 with Polygon to have the best result
Regards, TM
Hi, Kindly look into my ticket 16460 on urgent basis . Previous was not resolved.
I see. Just keep patience, your 1st ticket was created 11 hours ago. We’ll try to solve it asap
Hi, Kindly look into my ticket 16460 on urgent basis . Previous was not resolved.
I see. Just keep patience, your 1st ticket was created 11 hours ago. We’ll try to solve it asap
Hi Team, Can you please look into my ticket
Your ticket is on the queue, it will be solved asap
The demo pages zip link has broken at the backend. Please check that out. It shows a 404 error, and when use the direct link, it shows the file has been deleted. Thanks!
Hi ZoomPoint,
In this case, our developer will help you directly. Please open a support request here: http://support.thememove.com and provide your WordPress admin information
Regards, TM
Hi khaledhawari.
Our developer check and he doesn’t see a problem in the homepage : http://prntscr.com/fi4l8ubefore the load of page complete if we scroll down and scroll up the design overlapping snap attached :
https://prnt.sc/fi7760guys a any update ??
Hi,
Have you try with another browser window? Our developer check many times but he can’t see your problem .
Did you push a new version recently, I can see the dates are changed here but the log nor the downloadable files are changed. Thank you in advance.
Hi ahmadabuaysheh , You are using version 2.2.2. You just need to download again and use it
Hi,
I downloaded the latest polygon theme file to update the rev slider plugin but the version still remains as the old one!
Please advise.
Hi Tabnex,
Please open a support request at http://support.thememove.com and our developer will check it for you
Regards, TM
Hi, In my purchase download Envato the theme to download does not have the installation files.
Do I need all files to update my theme?
Tks!
Hi aacardoso,
Please open a support request at http://support.thememove.com and our developer will help you to send the full package.
Regards, TM
it says that you updated your theme two days ago, but when I downloaded it is still Version 2.2.1 the one from Feb, is there an update for this month?
Hi ahmadabuaysheh,
Please re-download it.
Regards, ThemeMove
is there a new one? the date also changed twice this month but still getting the same version.
Hi,
We’ve just updated the package because in the last version, it lost the theme file.
Regards, TM
Hey where can i enter my google maps API key?
Hi carlostubff,
Please send your support request to http://support.thememove.com and our developer will help you to find the solution.
Best Regards, ThemeMove
