1214 comments found.
When will you update wc files?
boxshop/woocommerce/loop/pagination.php version 2.2.2 is out of date. The core version is 3.3.1, boxshop/woocommerce/myaccount/my-address.php, boxshop/woocommerce/single-product/add-to-cart/variable.php, boxshop/woocommerce/single-product/product-image.php version 3.1.0 is out of date. The core version is 3.3.2, boxshop/woocommerce/single-product/product-thumbnails.php version 3.1.0 is out of date. The core version is 3.3.2,
Hi klear,
We don’t override the pagination.php file anymore. You can delete it. For more information about updating the theme and WooCommerce 3.3.x, please read this article https://skygroup.ticksy.com/article/10476/.
About the product-image.php and product-thumbnails.php files, woocommerce only changes the way to display product image/thumbnails. But it does not affect to our theme. So don’t worry about it.
Best regards,
Hello! I purchased the “Additional Variation Images from WooCommerce” plugin but it does not work on the subject I bought. Would you help me.
Thank you!
Hi ethiago,
Please open a ticket here https://skygroup.ticksy.com/, give us your WP admin and FTP accounts. Our support team will help you.
Best regards,
Ok!
May I use this theme just to show products and its prices too? There’s any option where I could disable the kart section? I like it, but I can’t use as e-commerce…
Hi allrox,
Yes, it is possible. You can disable Cart and enable Catalog Mode in Theme Options.
Best regards,
im using a page and then using the woo product category to list out products on that page. however, all of the product meta is showing. how do i disable it?
Hi stlntdot,
Please open a ticket here https://skygroup.ticksy.com/, give us your purchase code and website information. Our support team will help you.
Best regards,
I use plugin YITH WooCommerce Badge Management to show badge on products. The badge shows on Carousel and Single product but it does not show on Shop page.
Please check and let me know if you can have a solution.
Thanks,
Hi ponlyhong,
Because it conflicts with the Lazy Load feature. You go to Theme Options > WooCommerce tab and disable Lazy Load in there.
Best regards,
How do I change the appearance of the copyright and contact info in the footer? Right now it is left justified, too tall and surrounded bu an ugly white border.
http://discountammosupply.com/Hi danniluke,
Because you didn’t enable Visual Composer(WPBakery Page Builder) for Footer Block. Please watch our tutorial video https://www.youtube.com/watch?v=aXlurJG6v5c.
If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
Really great template! documentation helps loads 
How to add sidebar to Shop page and Search page?
Hi ponlyhong,
You go to Theme Options > Product Category tab. You change the Product Category Layout option. Please see my screenshot https://prnt.sc/ie0109.
If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
It works now! Thanks.
Hi. I need your sapport and i cant open ticket. Please send me a ticket .thanks
Hi athrenaazarbahram,
I’m sorry. There is a problem with our support site. The admin of the site is checking it. Please send an email to themesky.help@gmail.com. We will help you.
Best regards,
Hello,
I installed the theme and imported all the demo content. But I only see the organic homepage and none of the others. How do I get the other home page options? Thanks!
Hi thprofit,
If you use BoxShop Importer to import our demo content, it should also import other home pages. Please open a ticket here https://skygroup.ticksy.com/ and give us your WP admin account. Our support team will check it for you.
Best regards,
I ran the import again and that time it imported all the homepage options. So I’m good, thanks for the quick reply!
Hi,
I used your template for a client and everything went fine but I’ve just noticed a little bug in the checkout page. I use the Terms of Sales check from WooCommerce and when you come to pay, you’re invited to read them by clicking on the link and check the checkbox to validate your paiement. When I click on the link, instead of opening the Terms of Sales page, a frame appears in the checkout page with the Visual Composer code of Terms of Sales page. The a href doesn’t link on a page, but link to an action that opens a frame.
How can I remove that and just use the link to the page? Thank you!
Hi Inbetween76,
It is the WooCommerce functionality. You can add the custom javascript code below to change this feature.
jQuery(document).ready(function($){
$( document.body ).off( 'click', 'a.woocommerce-terms-and-conditions-link');
});Best regards,
Great!!! Thank you.
Hi.I need help about language. Iwant to change language to Swidish. How can i do that ? and revolutionslider work not for me ? what should i do ? thanks
Hi athrenaazarbahram,
You go to Settings > General and change the Site Language option. Please see my screenshot https://prnt.sc/ib74ju. To translate the theme and plugins, you can use the Loco Translate plugin https://wordpress.org/plugins/loco-translate/.
About Revolution Slider, please open a ticket here https://skygroup.ticksy.com/, give us your wp admin account and tell us exactly the thing which does not work. Our support team will help you check it.
Best regards,
Hello, great job. I have update your theme to the last one, woocomerce and wordpress also to 4.9.3. For some reason the custom css no longer working, nor the default wordpress or theme’s css custom box. Are you familier with this problem? Can i do something to fix this? Thank you.
Hi Devuser34,
Thank you for your compliment!
Your site may be cached. Please check and clear the following caches if you have: hosting cache, caching plugin, browser cache and CDN.
If it still does not work, please open a ticket here https://skygroup.ticksy.com/ and give us your WP admin account. We will help you check it.
Best regards.
Thank you for your quick reply. Yes you are totally right, one of my colleagues had installed the fast velocity plug in and i did not noticed that, i delete the cache files and all works now.
By the way, we try in the past to speed up more the site by installing some caching plug ins but we had site breaking problems, are you familiar with any that actually tested on your theme?
Thank you a lot again.
Hi Devuser34,
You can install the W3 Total Cache plugin. To know how to configure the plugin, please read this article https://skygroup.ticksy.com/article/7374.
If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
Hello,
i did not tried this specific, i will give it a try as you suggest it. Thank you for you help.
BoxShop is exactly perfect what i wanted. However I have some question still.
1. How can i change/replace “MY WISHLIST ON BOXSHOP” text from wishlist? Please check out the screenshot below for better understanding. http://helptuner.com/wp-content/uploads/2018/02/wishlist.png 2. How to reduce height of vertical menu by adding custom css? Please check out the screenshot below for better understanding. http://helptuner.com/wp-content/uploads/2018/02/menu.png 3. How can i change Background, border and color of mobile slid menu? Please check out the screenshot below for better understanding. http://helptuner.com/wp-content/uploads/2018/02/nav-menu.png 4. How can i change the Background of back to top button? Please check out the screenshot below for better understanding. http://helptuner.com/wp-content/uploads/2018/02/back-to-top.pngThanks in Advance
Best regards Arafat
Hi Arafat,
Please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
Hi… Thank you for a great theme. Under the product page I want to have so visitors can download PDF files, ex manuals, spreadsheet etc but I can’t find a way how to do, can you guys help me out?
Hi Nylen,
Thank you for your compliments! 
Please open a ticket here https://skygroup.ticksy.com/ and tell us exactly where you want to add the download links. Also, please let us know that your links are the same or different on all product pages. Our support team will help you.
Best regards,
Hi Have a good day. I am really happy about this theme and I have some question to solve my problem with this theme.
1. After creating variable product, when i select variation from product page, i see product is unavailable. please see the screenshot below to understand. http://helptuner.com/wp-content/uploads/2017/05/2018-02-04_105043.pngI didn’t use any third party plugin for variation, so please let me know, how can i solve it. [very important]
2. i was trying to use plugin for color/image variation but it is not working also. i have checked with 2 plugins already. I saw a cool color variation in your demo, what is that plugin? i didn’t find any variation plugin into the download package.
Note: I was try to submit ticket to skygroup.ticksy.com but i didn’t get any way to submit my ticket. if i get, i can share wp admin and FTP.
I am looking for your kindness and best answer.
Best regards.
Hi ArafatHelptuner,
1. You may not add price to your variations. Please check it again.
2. It is our feature. You don’t need to install plugin. Please watch this tutorial video https://www.youtube.com/watch?v=883ys0ZvW4E.
Our support site is working fine. If you need more help, please try submitting a ticket again.
Best regards,
Thanks for best support
Hi, I bought the theme by mistake. There are no OpenCart files in it. I need to return it. Best regards
Hi tolgamuti,
Our theme is a WordPress theme, not a OpenCart theme. You can request a refund. I will approve your request.
Best regards,
is it possible to search SKUs of variable products on the search bar
Hi Kevcua,
You can use this plugin https://wordpress.org/plugins/search-by-sku-for-woocommerce/.
If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
Hi, After the last woocommerce update (yesterday) I lose the shop page appear settings.
Any update for your theme ?
Thanks
Hi nikoslefkas,
WooCommerce has just been updated 11 hours ago. There are a lot of changes. We are checking it and will try to update the theme soon. Also, you should wait for updating of the related plugins. So, please downgrade your WooCommerce now. To downgrade WooCommerce, you download an old version and install it https://downloads.wordpress.org/plugin/woocommerce.3.2.5.zip.
Best regards,
Thanks for your quick support!
Hello,
How i can change type of home page? I want to change like this page http://demo.theme-sky.com/boxshop-electronic/.
Thanks, Carlos Ferreira
Hi Carlos,
Did you import our demo content? If yes, you go to Settings > Reading and change the Homepage option to Home Electronic https://prnt.sc/i7z3k4. You may need to change header layout and colors in Theme Options > Header and Theme Options > Color Scheme.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
