23226 comments found.
Product Gallery images on Single Product are aligned vertically not horizontally using Woo 3.3.2
Quick View no longer functions correctly, main image missing using Woo 3.3.2
Hi,
This is working perfectly fine at our end please see this video: https://www.dropbox.com/s/7kqyaec5jmov0zx/1.mp4?dl=0
The issue is at your end and for that, we need to debug your site so please contact us through our support system with your site WP Admin Login details so we will check it for you.
Thanks.
But that is WooCommerce 3.3.0 NOT 3.3.2 
Hi,
Please update your theme to latest version 4.2.0 which is released today hope you will not find an issue. Please check changelog here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Thanks.
Now try with a child theme running
Hi,
If you customized in the child theme then because of that you are facing the issue please once try to check your site by activating parent theme hope you will not find an issue.
Thanks.
Even with your child theme there are error. This is a template issue not my site issue.
Hi,
We do not facing this issue at our end so we need to debug your site so please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
Single image product zoom no longer works using Woo 3.3.2
Hi,
This is working perfectly fine at our end please see this video: https://www.dropbox.com/s/7kqyaec5jmov0zx/1.mp4?dl=0
The issue is at your end and for that, we need to debug your site so please contact us through our support system with your site WP Admin Login details so we will check it for you.
Thanks.
But that is WooCommerce 3.3.0 NOT 3.3.2
Hi,
You have written ( Single image product zoom no longer works using Woo 3.3.2 ) so we have tested it at our end with Woo 3.3.2 and it is working perfectly and Please update your theme to latest version 4.2.0 which is released today hope you will not find an issue. Please check changelog here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
And if you have an issue then contact us through our support system so we will solve it for you.
Thanks.
metuza – Thanks this worked
.single-product .woocommerce-product-rating .star-rating span::before, .star-rating span:before { color: #ffc600 !important; }
Hello,
How I want to make the theme header show “contact info” in mobile view?
Thank You
Hi,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS. Your issue will solve.
@media (max-width: 991px){
#header .header-contact {
display: inline-block !important;
}
}
Thanks.
how can i make the image of the product wide instead of square???
Hi,
How can change the product image sizes?Please go Woocommerce > Settings on admin sidebar.
Please click Products tab.
Please click Display link.
Please go Product Images and change the image sizes.
After change the image size, you should regenerate all the thumbnails in Tools > Regen.Thumbnails on admin sidebar.And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi Team,
I need your help for changing portfolio category in our site.
In the following link https://example.com/portfolio_cat/test/
How can I change:
1) The URL /portfolio_cat/ to /portfolio/ (Eg: https://example.com/portfolio/test/)
2) We have added url rewrite function in function.php still the issue exists.
Can you provide the solution to fix this issues.
Hi,
1. Could you add URL rewrite in htaccess file? Could you check htaccess forums or WordPress forums?
If not then check it: https://htaccessbook.com/forum/htaccess-forum-wordpress/https://htaccessbook.com/topic/htaccess-changes-wp-permalinks/
https://htaccessbook.com/topic/wordpress-on-windows-index-php-and-uri-issues/
And also please read this issue and solution as well: https://stackoverflow.com/questions/5844581/htaccess-rewrite-index-php-and-redirect-if-without-www?rq=1
Thanks.
since i get this theme i got a lot of issue with rtl site , i give up , i want refund
Hi,
Can you please contact us through our support system and share your issues with us with the help of screenshots so we will check and solve the issue for you.
Thanks.
its got bug, you cant choose product atributes, and add it to cart, like size, making it useless, need urgent fix
Hi,
Can you please contact us through our support system so we will check it for you because we have not faced the bug at our end.
Thanks.
Dear porto, I change my site from http to https. but font is change at all. how could i fix this? please give advice.
Hi,
Can you please check once after setting your fonts again from Theme Options hope you will not find an issue if yes then contact us through our support system.
Thanks.
Few Challenges: 1. Do we have any Dark Shop Theme Demo. 2. It takes tooooo long to show changes to front-end – is there any way we can see the changes instant. 3. Settings for Logo not to change size on sticky header. 4. Settings for Logo Position from Top, Left – margin etc.
Warm Regards Shishir
Hi,
1. Dark Demos:2. You can see the changes to front-end instantly by clicking the preview changes button from the page backend but sometimes it will not work or show you the changes because of the server, site or browser cache: http://prntscr.com/ih6fzu3. If you do not want to change the size of the Logo in the sticky header then you can set the Logo size for the sticky header from Appearance >> Theme Options >> General >> Logo, Icons: https://prnt.sc/ih6ggn4. You can do it by Custom CSS.Thanks.
Why is theme not applying styling options even when clearing cache and pressing ctrl+F5 ???
Hi,
It seems the permission issue. Your server did not give permission to add/save the settings of the Theme Options. Basically, when you saved the theme options then it’s created the skin_1.css file inside the CSS folder, because of permission the theme is not able to create this file on your site. Please contact your hosting provider to change the permission to 777 or 755 of the CSS folder and all files.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I’ve been a long time user of your theme. You’re responsive to support requests. I have something that’s a little annoying and thought I’d ask here in case there’s an easy fix I’m overlooking.
Every time I update your theme all of my widgets reset and I have to go re-add about 15 of them every time. I am using the child theme and it doesn’t seem to make a difference. If you can help me, please, I’m listening.
Hi,
Please try to update your theme by following the steps given below hope you will not find an issue.
Please try to install/update your theme by yourself first if you fail then we will do it for you. Please follow the below steps:
1. Take the complete backup of your current site.(If you are updating theme)
2. Go to CPanel wp-content/themes and rename old theme Porto to anything.(If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.Your theme will be updated easily.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hey, i´ve buy your theme today and i´ve many Problems! I work the hole day to find out the Problem. Please take a look to: www.stixgolf.de and tell me what is wrong I´ve downgrade Wordpress from 4.9x to 4.8x it dosen´t work too. i think that the css file isn´t loading Thanks for your support Alex from stixgolf
Hi,
Can you please contact us through our support system with your site WP Admin Login details so we will check it for you.
Thanks.
hi, thanks for your fast help, i dont get a email with my password for your support system. So i´ve send you a mail to: ‘newsmartwave@gmail.com’ for a minute. feel free to contact me at info@stix.ruhr
Hi,
Your email reply has been sent please check it.
Thanks.
i havent receive a mail! can you send it aggain or to alexn1976@gmx.de
Hi, someone can reply my questions that I’m sending to support since last Saturday please? Thanks!
Hi,
As we told you in your ticket reply that your site has an IP restriction because of that we are unable to Login to your site so please wait as we are replying to your ticket asap and please try to communicate about the ticket in the ticket reply.
Thanks for your understanding.
I just downloaded and installed the updated theme but it overwrote all my styling. What’s the point of having a child theme if that’s what happens when you update?
Hi,
If you did styling and customization is the child theme then that should not be overridden but if you did styling and customizing in the parent theme then before an update you should take backup of your theme and after updating the theme you need to copy that styling and customizing from backup to updated theme then it will work fine for you.
And please try to update your theme by following the steps given below:
Please try to update your theme by yourself first if you fail then we will do it for you. Please follow the below steps:
1. Take the complete backup of your current site.(If you are updating theme)
2. Go to CPanel wp-content/themes and rename old theme Porto to anything.(If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.Your theme will be updated easily.
Thanks.
Thank you, it worked that time.
Most Welcome
If you do not mind, can you please leave 5 stars rating for our theme by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in future. It would encourage our work a lot. If you like our Theme and Support.
Thanks for contacting us.
Have a great day
I spoke too soon – the styling carried across but the customisation of the portfolio pages didn’t. The child theme only has functions.php and style.css which you can change – what happens when you want to edit files such as single-portfolio.php which only appear in the parent theme folder?
Hi,
You should customize and then copy and upload the complete file (single-portfolio.php) to child theme your issue will solve.
Thanks.
Great, thanks
Most Welcome
If you do not mind, can you please leave 5 stars rating for our theme by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in future. It would encourage our work a lot. If you like our Theme and Support.
Thanks for contacting us. Have a great day
Take care ASAP on Ticke #26488 12 days !
Hi,
We are working on your ticket and daily replied to your ticket and many time your site is not working at our end because of your server issue the delay is not from our side it is because of your server and please be patience once your ticket will be resolved you will get the reply to your ticket until that please be patience.
Thanks for understanding.
hello! is it Mac and Safari compatible?
Hi,
Yes, our latest theme is compatible with the latest Safari and Mac version.
Thanks.
Hi, Do you have the code(s) of the table used in your demo? In the “Additional Info Tab” http://www.portotheme.com/wordpress/porto/shop3/product/pair-of-ice-skates/
Hi,
Sorry to say that but do not understand your issue properly if you want only the design code of that table then you can find here many designs of the table easily: https://www.w3schools.com/css/css_table.asp
Thanks.
Hi, I bought your theme and installed it with e demo on my website, there’s one question, I can’t find a data relate to the footer! there’s nothing in the widgets except BlogSlug Name and I cant find them anywhere
https://ibb.co/fF8MwSPlease help me out
Hi,
You can find and edit this section from WP Admin Panel >> Blocks and find and edit the footer block.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
hello, in the new Porto version is a bug, when I click on an article in the archive “Single Product” it shatters the layout of the sidebar and the article. Is the error already known? With kind regards
Hi,
We have tested our latest theme and do not find this issue the issue you are facing may be because of any third party plugin confliction so please once check your site after deactivating your site all the third party plugin hope you will not find an issue if yes then contact us through our support system we will check it for you.
Thanks.
