23251 comments found.
Take care ASAP on Ticke #26488 12 days !
Hi,
We are working on your ticket and daily replied to your ticket and many time your site is not working at our end because of your server issue the delay is not from our side it is because of your server and please be patience once your ticket will be resolved you will get the reply to your ticket until that please be patience.
Thanks for understanding.
hello! is it Mac and Safari compatible?
Hi,
Yes, our latest theme is compatible with the latest Safari and Mac version.
Thanks.
Hi, Do you have the code(s) of the table used in your demo? In the “Additional Info Tab” http://www.portotheme.com/wordpress/porto/shop3/product/pair-of-ice-skates/
Hi,
Sorry to say that but do not understand your issue properly if you want only the design code of that table then you can find here many designs of the table easily: https://www.w3schools.com/css/css_table.asp
Thanks.
Hi, I bought your theme and installed it with e demo on my website, there’s one question, I can’t find a data relate to the footer! there’s nothing in the widgets except BlogSlug Name and I cant find them anywhere
https://ibb.co/fF8MwSPlease help me out
Hi,
You can find and edit this section from WP Admin Panel >> Blocks and find and edit the footer block.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
hello, in the new Porto version is a bug, when I click on an article in the archive “Single Product” it shatters the layout of the sidebar and the article. Is the error already known? With kind regards
Hi,
We have tested our latest theme and do not find this issue the issue you are facing may be because of any third party plugin confliction so please once check your site after deactivating your site all the third party plugin hope you will not find an issue if yes then contact us through our support system we will check it for you.
Thanks.
When can we expect the next update that addresses many issues. On Individual product pages sticky header does not work in desktop or mobile, nor does the mobile menu open nor does the sidebar toggle open either in mobile. I have sticky header set globally and in the individual product pages?
Hi,
Our development team is working hard on the new update and hopefully, the next update will release within this week until that please be patience as we are apologizing for the inconvenience and could you please contact us through our support system so we will check and try to solve the issue you are facing.
Thanks.
Thanks for the reply. I understand that you all are extremely busy so i’ll wait for the update and see if it addresses the issues I have (there are many) If it doesn’t I’ll open a ticket. Thanks 
Hi,
Thanks for your understanding and patience.
@monkeyface – I am using this CSS, it set the color to orange all over.
.single-product .woocommerce-product-rating .star-rating span::before, .star-rating span:before { color: #ffc600 !important; }
Hi,
Thanks for sharing your experience with the other customers hope it will help many people.
Thanks.
HI,
I love this theme but it’s not responsive on the mobile devices. The top menus and the mini cart on mobile devices are overshadowing my social icons. Also, since using this theme, it has made my site run slower. I have received so many alerts from “Eliminate render-blocking JavaScript and CSS in above-the-fold content to minify js to minify css. I’ve been working all day to correct this and would love to receive your help on this.
On the mobile devices, the products display are out of order, giving the site a tacky look that I’m very unhappy with. I couldn’t change the color of the footer menu (theme options) so its left white when I wanted it to flow with the color scheme of the site. I followed the directs but still didn’t receive the results that I was looking for.
my site: https://www.poochyandzoey.com
please help… I would really appreciate it,
Thanks, Mack
Hi,
For mobile mini cart position issue please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and set its value as per your requirement.
@media (max-width: 760px){
#mini-cart.minicart-arrow-alt {
margin-top: 0px !important;
}
And for your remaining issues can you please contact us through our support system with your site WP Admi Login details so we will check and solve the issue or you.
Thanks.
Hi, How do you change the color of the 5 Stars shown on a single product page. at the moment they are black
Hi,
Can you please share live URL of the page where this issue occurs.
Thanks.
Same as on your demos, next to the 4 customer reviews http://www.portotheme.com/wordpress/porto/shop3/product/photo-camera/
Hi,
Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change its color value as per your requirement your issue will solve if not then please contact us through our support system we will do it for you.
.single-product .woocommerce-product-rating .star-rating span:before {
color: blue !important;
}
Thanks.
Unable to use H Tags “H1, H2, H3” etc in the description area for Custom Tab’s. They do not work. H tags in the long description are OK. Please fix in next update
Hi,
We have tested our latest Theme and do not find an issue you can see in these screenshots: https://prnt.sc/igov8r & https://prnt.sc/igov9j this may be any third party plugin confliction issue at your end so please check your site once after deactivating all your site third-party plugins.
Thanks.
Hi, after update of woocommerce and wp I have broken admin order panel: https://imgur.com/K4dG58x
and your left sidebar is not on left side, is on right side (https://imgur.com/EbLKvMs). Any help here? Thanks
Hi,
This issue mostly occurs when your theme is not uploaded and installed properly or your server requirement does not meet the latest theme and plugins minimum requirement so please update your theme again and upload it via Cpanel but after making sure that your server requirement must meet the latest theme and plugin requirement your issue will solve if not then contact us through our support system we will check it for you.
Thanks.
Hi folks
did you see this notice?
https://woocommerce.wordpress.com/2018/02/01/woocommerce-3-3-1-status-update/Customers who are running both Woo 3.3.1 and Latest theme version, their users will NOT be able to LOGIN using Woo pages (/my-account). They can only log in using WP /login/ .. so you have a major problem.
Hi,
We have tested our latest Thema and do not find this issue if you have this issue then we need to debug your site and for that please contact us through our support system with your site WP Admin Login details sow e will check it for you.
Thanks.
Presales question: I want to buy your theme but I notice a difference between Chrome and Safari: Productpages show correct on Chrome but in Safari (MacOS) the price, description, cart button etc are shown below the product image. See this screenshot:
https://adorbit.nl/wp-content/uploads/2018/02/portobug.pngSo before I buy this theme: When will this bug be fixed?
Thanks! Rob / The Netherlands
BTW: The screenshots are taken from your own demo 
what is diffrence between Porto | responsive word-press + eCommerce theme and Porto – Ultimate responsive open cart theme
Hi,
WordPress and Open Cart both are different platforms so the Porto versions for these both platforms are different from each other WordPress version do not work/compatible with Opencart and vice versa.
Thanks.
by mistake i purchased Porto | responsive word-press + eCommerce theme.instead of Porto – Ultimate responsive open cart theme . i requested to the author for refund my money back. but they didnt reply yet.what will i do ?
Hi,
You can contact Envato Support because purchasing and selling is not in our hand it is in Envato hand.
Thanks.
how download previous versión (4.0.5)
Hi,
You can download the 4.0.5 Porto WordPress version from the link given below but remember that 4.0.5 version is not compatible with the latest WP and some Major plugins.
https://www.dropbox.com/sh/gtm9ouvwdsmbm6v/AACfmcwQPQY2DqkfHxPa5tKLa?dl=0And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I have a presale question, this is a great theme!!! we want to buy this 4 licences! can you please tell me where we can see the cart and checkout demo pages on the shop demo15 if we want to open it when we ad a test product to cart its linked to the index page always!
Thank you very much!
Hi,
First of all thanks for showing your interest in Porto WordPress.
You can check/see the cart page here: http://www.portotheme.com/wordpress/porto/shop15/cart/
&
You can check/see the checkout page here: http://www.portotheme.com/wordpress/porto/shop15/checkout/Thanks.
sorry for this stupid question it was also in the menu of course sorry! thank you vfor your fast help great work u guys did here!
Hi,
No Problem dear we are always here to help you.
Thanks for contacting us.
Have a great day
“Sale” Text is not showing on a single product but the percentage showing does
Hi,
Can you please contact us through our support system with your site WP Admin Login details so we will check it for you.
Thanks.
Hi, How and where do I change the word “Skills:” in Portfolios. Thanks
Hi,
If you do not want to show skills then just remove those skills from particular portfolio page backend: http://prntscr.com/ifxvmh your issue will solve or if you only want to remove skills heading not the skills listing under it you need to change it from backend code.
Thanks.
Hello my support is expired but i don’t have enough money right now to renew hosting i have a small issue i install an example site on my subdomain just for testing purpose of this theme some months ago when i importing the demo so its asked for purchase code so i put there and import the demo and than i delete that site with database now the issue is that i am building my personal website and want to importing the demo but giving me error that register your theme or purchase another license or unregistered from the previous site and the issue is that previous site is not available and i am stucked so please help me and tell me that how can unregistered that while the site is not avaialable
Hi,
Please download the latest Theme from ThemeForest and use it you will not find an issue because we have removed the registration tab from our latest new update so no need to worry.
Thanks.
This theme support ubermenu? Can in top header be inserted image on repeat?
Hi,
First of all thanks for showing your interest in Porto WordPress.
Sorry but we have never tested this plugin with our latest Theme and you can find all the compatible plugin list here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399 and you can create the mega menu using our Theme as well please see this doc: http://www.newsmartwave.net/wordpress/porto/documentation/#menu_setup
Thanks.
