433 comments found.
How to hide the right side menu[search and bar icon]? and how to increase the height of the logo position? TIA
Hello,
Please, submit a ticket at https://mikado.ticksy.com and include your site URL with wp-admin access and our agent will asist you.
Best, Mikado
done, kindly check it
Hi,
We located your ticket and it has been assigned to our agent who will get back to you asap.
Best, Mikado
Hi
waiting for response. Kindly check my ticket.
TIA
Hello again,
We informed our agent about your ticket. It will be answered asap.
Best regards, Mikado
Thanks
You’re welcome!
How to hide the right side menu[search and bar icon]? TIA
Hi there,
Please remove the unwanted widgets under Appearance > Widgets > Header area.
If you need any further assistance, we would appreciate it if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Hi there,
Have been loving your theme, which has been working really well.
One item that I have noticed is when the window size is just above the size that would show a mobile menu, the menu text can show below the actual menu bar. Resizing the window to be wider, it at some point moves back into the menu bar.
http://www.k2health.com.auGo to the above URL. and resize the width of your browser window to make it smaller, and you will see at some point that all of the menu items move to be below the menu bar.
Simple fix?
Many thanks once again.
Nathan
Hello,
Glad to hear this. Try just to add this part of code:
@media only screen and (max-width: 1400px) and
(min-width: 1200px){
.mkdf-main-menu>ul>li>a span.item_inner {
padding: 0 10px;
}
}
@media only screen and (max-width: 1200px) and
(min-width: 1024px){
.mkdf-main-menu>ul>li>a span.item_inner {
padding: 0 10px;
}
.mkdf-right-from-main-menu-widget-inner
.mkdf-btn.mkdf-btn-medium {
min-width: 100px;
padding: 5px 10px;
}
.mkdf-page-header .mkdf-menu-area .mkdf-logo-wrapper{
max-width: 178px;
}
}
in Mikado options > general > Custom Code > Custom Css.
best, Mikado
You guys are fantastic! Many thanks!
You’re welcome!
Hi, guys! Planning to buy Wellspring for a client website, but want to be sure their scheduling & CRM management tool, Wellnessliving.com, is compatible with your theme. Do you foresee any issues there?
Hello,
Thank you for your interest in Wellspring! We haven’t tried integrating WellnessLiving with our theme, so we can’t guarantee that everything will work as expected. Their site doesn’t state any particular requirements for WordPress, so it could well work with our theme: http://www.wellnessliving.com/knowledge-sharing/knowledge-base/how-to-integrate-wellnessliving-with-your-website/#wordpress
Feel free to let us know if you have any other questions.
Best, Mikado
How to remove Google Maps from theme? Thanks
Hi,
You could go to Appearance > Editor, find functions.php file and there find code for map api and remove this part that is marked on screenshot https://www.screencast.com/t/ViEeGkDu
Best, Mikado
Hello. I just purchased your theme and excited to get my site up with it. Quick question. Is there a way to install demo data so I don’t have to start from scratch with the design?
I found the instructions on importing the demo files. However, I do not see Mikado Options on my WP sidebar to be able to import the demo files. I have already activated the theme and there’s nothing that shows “Mikado Options”. I will reinstall the theme. Maybe I missed something during install.
Ok, so it’s still not showing up. I just reinstalled the theme and activated it. The “Mikado Options” are still not showing up. What am I missing?
Hello,
Thank you for choosing Wellspring. You need to install/activate our Mikado Core plugin first. And then you’ll see Mikado Options.
Best, Mikado
Hello, I’m currently trying to import the orignal demo content. Is it normal that when I go to “Mikado Option > Import” , the only demo content that I can import is “WellSpring” ? Usually with order premium themes at this step, we cAN choose which homepage we want. Does it come after this step ? Thanks you
Hello,
We located and replied to your ticket. You can check Ticksy.
Best, Mikado
Hi, is Wellspring compatible with the newest version 3.4.1. of Woocommerce?
Hello,
Yes, you could use it with latest version of WooCommerce.
best, Mikado
Hello, I missing something, or WPBakery Page Builder don’t have option “Grid builder”? If yes, is it possible to turn it on?
Hello,
In this file wp-content\themes\wellspring\framework\modules\visualcomposer\visual-composer-config.php you could remove or comment out code for removing grid elements https://www.screencast.com/t/P3HeUFELhIBest, Mikado
thank you so much!
You are welcome!
Hi there – My support has expired but I just updated the theme to version 1.7 and I’m having an issue with Visual Composer – the same issue I had last time I updated the theme. Would you be willing to take a look? Great theme! Much appreciated 
Hello,
Please, tell us what is exact issue you are facing with? Thanks
Mikado
My site looks fine on the front end – but there are no Visual Composer elements on the back end of any page. There are, however, some cut-off error messages regarding Visual Composer on the back end of each page. Last time I had this issue, I wrote the following support ticket: https://mikado.ticksy.com/ticket/1300113/ (Site info and login should be on this private support ticket)
Last time, I increased the limits of the resources on my site, but that didn’t help. It seems someone from went in and disabled a couple icon packages which left enough room for VC to run properly. I’d like to figure out what I need to do to make sure this doesn’t happen every time I update the theme?
Does this help explain?
Thanks!
Hello,
Thank you for explanation. We rechecked your ticket. There is error decoding and solution is explained here https://mikado.ticksy.com/article/11775 So, in order to fix this, just follow instructions from the article.
best, Mikado
That worked beautifully – thank you!
You are welcome! Glad to hear this has been sorted out.
Hi—This is a pre-sales question: Can you filter the events by category? Thanks
Hi,
Thank you for taking interest in WellSrping. Here you could check how events could be filtered using categories http://wellspring.mikado-themes.com/classes-timetable/#nutrition
best regards, Mikado
Hi theme developers, When we try to include a link (using a href) within the text in a ‘section subtitle’ property and hit update/preview the text content is removed and does not appear in the section.Please advise as to how we can include links within section title elements. Thank you
Hi,
Try to open this file \wp-content\themes\wellspring\framework\modules\shortcodes\section-subtitle\templates\section-subtitle-template.php and to remove this function wp_kses_post https://www.screencast.com/t/t7DqWMdSJ3yWBest, Mikado
hey, i just installed woocommerce and it seems that the templates in the theme are not up to date. how can i fix that. thanks.
Hi,
We located your ticket on our support forum and it has been assigned to our agent who already answered. Please, check response on ticksy
Mikado
I know that our support has expired but before we purchase more I wanted to ask this.
When we created the website a while back, and on most pages we added a colored row at the bottom of the page for our contact message.
We have noticed that the color green is not going across the full width of the page as it used to.
It works correctly on this page
https://willowbirthcenteraz.com/birth/ But on all the other pages is get shorten to the width of the content area https://willowbirthcenteraz.com/I have looked at the pages and the row and content have been added the same. Any ideas why its not working on the other pages?
Thanks
Hello,
These mentioned rows are actually same width, just with different columns arrangement inside of it https://www.screencast.com/t/THbWmGfjOf and in this row https://www.screencast.com/t/uzKLbFuMWeQ So, just edit row that is holder and choose same columns layout on both rows https://www.screencast.com/t/uZwrPNguIz
Mikado
Last update was 6 months ago and compatible with WooCommerce v3.1.2! When are you updating to WooCommerce v3.3?
Hello,
We are currently working on our new themes’ updates where we will include latest versions of included plugins compatibility. We cannot provide you a precise date. please, use compatible version until we state that new version is added in our change log https://themeforest.net/item/wellspring-a-health-lifestyle-wellness-theme/14994151#item-description__change-logThank you for understanding.
Mikado
Hello, just purchased and downloaded this theme. I am unable to upload it because it says the stylesheet is missing? What do I need to do?
Hello,
Thank you for choosing Wellspring. Please, check this article where this common issue has been explained.
Best, Mikado
Hi! I am again having problems updating visual composer. I sthere anyone who can help me? I already tried everything but seems like the latest version does not load the last visual composer plugin
Thank you!
Hello,
Please, reach our support team at https://mikado.ticksy.com and include your site URL with wp-admin access and our agent will investigate and try to help you there.
Mikado
Hi, Could you just check if there is the right version included? I dont what to renew my support because of such a simple question. Is there any guide how the update has to be made beside deactivating & deleting it? Kind regards
Hello,
In latest version of our theme is added 5.2 version of WPBakery. If you want to have latest version, you could reach us here support@mikado-themes.com
Best, MIkado
I have imported demo content from your theme and also the demo content from the Timetable plugin but nothing is showing on the front end under the Class Timetable except “No event hours available!”.
In addition, the categories do not update when I add a new one and I’m unable to edit any Timetable settings within a page. The popup box just hangs and never loads the settings.
Please advise.
Hello there,
We located your ticket with the same topic on our support forum and it has been answered by our support agent. Please, check whole response on ticksy.
Best, Mikado
Do you know where I could find the shopping cart icon in mobile view? Unfortunately I could not locate this part
Hi there,
As for the mobile the only way for the cart to appear on mobile is to set it to have it in mobile menu as menu item. Other widget areas could not be projected on mobile devices.
Best, Mikado
Hi, and thank you for the prompt response! Does it also apply to creating a “my account” or “my orders” page?
I would just also like to ask if you could please take a look at this since the layout seems to be cut off on mobile device. URL is http://wholeslim.kindleeyes.com/cart/
Do you know how I could resolve this?
Thank you very much.
Kind Regards
Hi there,
Yes, same thing is for my account and orders. You may add them in your mobile menu as a menu item as well.
Best, Mikado
I very much appreciate the response. Thank you!
You might have not seen the second part of my message, which states a problem displaying the card in mobile devices:
http://wholeslim.kindleeyes.com/cart/Do you know how I could sort this?
Thank you
Hi there,
I would kindly ask you to submit a ticket to our support forum https://mikado.ticksy.com explaining to our theme exactly what you encounter with screenshots attached and they will be happy to help you.
Best, Mikado
Hi I like your theme and I bought it. However, if the appointment system is integrated, it can become a much better theme. Do you have an appointment add-on that you recommend?
Hi there,
Thanks for writing in! Unfortunately our theme does not include appointment and we can’t really recommend any as we have not tested it with our theme. However you are always free to test this on your end for sure. Also if you have any additional questions feel free to submit a ticket on our support forum at https://mikado.ticksy.com and include your site URL with wp-admin access and our agent will gladly help you.
Best, Mikado
How do I change the colour of the text when I type in the coupon code for this theme? At the moment I am unable to see what i am typing.
Hi,
Try to use this part of code:
.woocommerce-cart .woocommerce
form:not(.woocommerce-shipping-calculator) .actions .coupon
input[type=text] {
color: black!important;
}
with your desired color and paste it in Mikado Options > General > Custom Code > Custom Css.
Best,
Mikado