28333 comments found.
Products category tags are not being displayed on shop page anymore like they used to. Theme, wp and woocommerce are up to date. All other plugins are deactivated.
This is on you demo: https://imgur.com/a/RyYnD This is on my site now: https://imgur.com/a/JhMwy
Is this because your WooCommerce template files are out of date?
Hi there, sorry for the trouble.
Please send in a link to your site via support and we’ll look into it.
I’ve updated to the latest version of woocommerce which was supposed to be a minor update and it appears to have broken something in your theme. On the single product page my product gallery images are now aligning vertically along the bottom left of the main product image.
Hope an update comes out soon as my product pages now look super unprofessional.
Hi there,
Please shoot an email via support and we’ll look into it.
Hi,
I have just installed the latest woo-commerce update.
It has broken parts of your theme:
flatsome/woocommerce/single-product/product-image.php version 3.1.0 is out of date. The core version is 3.3.2, flatsome/woocommerce/single-product/product-thumbnails.php version 3.1.0 is out of date. The core version is 3.3.2,
After the update my product images have shrunk: https://effects.photos/shop/ Also slider revolution isn’t displaying the sideshows any more. https://effects.photos/product/alive-color-presets-volume-1/ Before and After section.Can you please release an update to fix these issues?
Thanks
Shane
Hi Shane,
Please shoot an email via support and we’ll look into it.
I have restored to my sites previous backup. I couldn’t wait for your fix! I would suggest release a new update for Flatsome as Woocommerce broke your theme severely!!
Hi, I would like to buy this theme, but I need to ask you before if the option to compare products using woocommerce is available.
Thanks
Hi there,
You will need a plugin for this.
I have the same bug as this client with the latest version of Flatsome and WooCommerce 3.3.3:
“After update to 3.5.1 the password field disappeared from checkout page. It was working before. I am using Woocommerce 3.3.1 and I have disabled Guest Checkout option in Woocommerce configuration.”
Hi there,
I have shared the issue with the development team.
Instagram feed doesn’t work (images doesn’t load) I have the latest (3.4.0) version.
Hi there,
The latest version is 3.5.1, please update https://docs.uxthemes.com/article/77-how-do-i-update-the-theme
Hi, there is another problem with Prices per user role plugin https://codecanyon.net/item/woocommerce-prices-by-user-role/8562616
In variable products general price is always shown, also problems with sales prices…
Thanks a lot
Hi there,
Please note that we have not had compatibility tests with the plugin and hence incompatibility issues might occur right off the bat. You can place a feature request to make the plugin compatible here https://uxthemes.canny.io/flatsome
After the latest update my catalog image size has changed. Now the “Display” Option under Woocommerce Products, where i used changed it, is not being displayed anymore. is there a new theme option for image sizes which i can’t find, which disabled the woocommerce sizes?
this guide was not helpful, because i dont have this option anymore
https://docs.uxthemes.com/article/195-how-to-set-perfect-product-image-sizesHi there,
The settings have been moved to Theme Options > WooCommerce > Product Images.
Hello support, I just bought the theme today. Maybe I need your help in the future. thanks
Hi there,
We’ll be more than glad to provide assistance. Please shoot an email via support should you have any query.
Hi there – just updated to WC 3.3.3 and noticed that the additional product images on my product page now align under each other rather than in a line under the main image. Been into UX Builder to see if it perhaps the update changed this feature but it hasn’t. Note, I have ensured the template files have been updated as per other people’s comments above. Thanks in advance
Hi there,
Flatsome overrides some WooCommerce templates and hence it is advised that you wait for the next Flatsome update. To resolve the issue, kindly reinstall Flatsome 3.5.1 to roll back the updates you have made to the outdated WooCommerce template files.
Hi,
how i can use a different layaout for specific product?
Thanks 
Hi there,
I’m afraid the default template does not support this at the moment.
Your theme (Flatsome) contains outdated copies of some WooCommerce template files. How do I fix this?
Hi there,
The outdated template files will be resolved in the next update. In the meantime, the theme should work well.
Everything works in Safari, but in Chrome, menus don’t work, contact forms and maps don’t show up, and lazy loading doesn’t work either (I had to disable to have images show up)
https://playeventrentals.com/Hi there,
Please check your plugins. I have checked your browser console and you seem to have a few broken JS Files.
Hi, im looking to buy the theme…ill use it mainly for woocommerce…do this include My account, 404, cart and wishlist custom pages? And also it has support for video products (insert a video in each product images gallery)? Thanx in advance!
Yes it does 
You have version 3.4.3 installed. Update to 3.5.1. should i update this will it break anything. Has anyone updated to the latest version? Thanks.
Hi there,
You should have no problem updating to Flatsome 3.5.1. Also ensure that you update your plugins https://docs.uxthemes.com/article/77-how-do-i-update-the-theme
Fatal error, editing blocks in Builder: Suddenly I cant edit my custom product view-block. I get a “Fatal error: Uncaught Error: Call to a member function is_on_sale() on null in /var/www/”, when I try, and the screen looks strange. What happened?
I try to edit it from the blocks area in WP. This is the error I get. ublic_html/wp-content/themes/flatsome/woocommerce/single-product/product-image.php:29 Stack trace: #0 /var/www/domain.com/public_html/wp-content/plugins/woocommerce/includes/wc-core-functions.php(211): include() #1 /var/www/domain.com/public_html/wp-content/plugins/woocommerce/includes/wc-template-functions.php(1040): wc_get_template(‘single-product/...’) #2 /var/www/domain.com/public_html/wp-includes/class-wp-hook.php(286): woocommerce_show_product_images(’’) #3 /var/www/domain.com/public_html/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(’’, Array) #4 /var/www/domain.com/public_html/wp-includes/plugin.php(453): WP_Hook->do_action(Array) #5 /var/www/domain.com/public_html/wp-content/themes/flatsome/inc/shortcodes/custom-product.php(62): do_action(‘woocommerce_bef…’) #6 /var/www/domain.com/public_html/wp-includes/shortcodes.php(319): {closure}(Array, ’’, ‘ux_product_hook’) #7 [internal function]: do_shortcode_tag(Array) #8 /var/www/domain.com in /var/www/domain.com/public_html/wp-content/themes/flatsome/woocommerce/single-product/product-image.php on line 29
Never mind, it works when I edit it from a product page.
Awesome
Good luck with your site.
Hi. I’ve added a search form just below header. But when I search, the results goes behind my images in the shop, grid view. How do I fix this? Cant really read the search results (that are displayed automatically)... Thx
Hi there,
Please send in a link to your site via support and we’ll look into it.
For all of you getting errors with Nextend Facebook and Google, this is normal as this plugin was replaced by nextend social login and it is not supported by flatsome at the moment.
Hi there,
The new Nextend social login has also Flatsome support build in for an amount of time, so it should run fine, out of the box on 3.5.1 to. Please ensure that you are running Flatsome 3.5.1 before you install the plugin.
Your theme (Flatsome Child) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. You can see which files are affected from the system status page. If in doubt, check with the author of the theme. how can i solve it?
I also get an error when I install these plugins: Nextend Google Connect and Nextend facebook Connect. how can i solve it?
Hi there,
The outdated template files will be resolved in the next update. In the meantime, the theme should work well.
These plugins have been updated to https://wordpress.org/plugins/nextend-facebook-connect/. Please ensure that you are running the latest Flatsome version 3.5.1.
Notice: Trying to get property of non-object 1 wp-content/themes/flatsome-3.9/inc/functions/function-global.php:25
do_action('init')
wp-settings.php:450
TGM_Plugin_Activation->init()
unknown
do_action('tgmpa_register')
wp-content/themes/flatsome/inc/classes/class-tgm-plugin-activation.php:407
flatsome_register_required_plugins()
unknown
fl_woocommerce_version_check()
wp-content/themes/flatsome/inc/functions/function-plugins.php:51
This Error happens when Flatsome is active but not Woocommerce – Can you fix that please.
Also in the Mobile Navigation Menue there is a last Nav Point “WooCommerce not Found”
Theme Version latest – WP – latest
Will be fixed in next version 