Hi,

Unfortunately, we release the new update yesterday and woocommerce release its update yesterday as well that is why 2 more templates are now outdated and our development team is working on it and soon you will find an update release with complete woocommerce template updated until that please be patience.

Thanks.

Hi,

It seems the permission issue. Your server did not give permission to add/save the settings of the Theme Options. Basically, when you saved the theme options then it’s created the skin_1.css file inside the CSS folder, because of permission the theme is not able to create this file on your site. Please contact your hosting provider to change the permission to 777 or 755 of the CSS folder and all files.

OR

I think it’s your cache issue. Please remove your browser, site and server cache and cookies then check your site or check your site on other computer or laptop, I hope you will not find any issue.

Thanks.

Yeah, fully compatible with.

You can download from themeforest download page again.

Hi,

First of all thanks for showing your interest in Porto Wordpress and yes we have an option of pop up when you can make the add to cart. Please see this screenshot: http://prntscr.com/iim71z you can make it from Appearance >> Theme Options >> Woocommerce >> Product Archive.

Thanks.

Thanks for using Porto.

We removed visual composer add on since 4.0 release. We will still try to add compatibility with VC AddOn(but we forgot in 4.2 release), but please keep in mind that we will not take care on it later.

Regards.

Hi,

Can you please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.

Thanks.

Hi,

No, we have not updated the child theme. You can update or customize it as per your requirement.

Thanks.

Hi,

You are trying to update from very old Theme version to latest Theme Version so you have missed many versions in between it, so there are some design changes as well in the Theme you can check it here: http://www.portotheme.com/wordpress/porto_landing/

Please try to install/update your theme by yourself first if you fail then we will do it for you. Please follow the below steps:

1. Take the complete backup of your current site.(If you are updating theme)
2. Go to CPanel wp-content/themes and rename old theme Porto to anything.(If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.

Your theme will be updated easily.

Note: Please take a complete backup of your site before update the theme and also deactivate/delete these three plugins (Porto Widgets, Porto Shortcode, Porto Content-Type) before an update because in our latest theme we have made a new Plugin named Porto Functionality is combination of these 3 plugins so before install Porto Functionality you must deactivate/delete those 3 plugins and in our new update also Ultimate addon for Visual composer Plugin is also excluded, the elements which are used in the site of Ultimate Addon we add those elements in Porto Functionality so no need to worry but you can use Ultimate Addon for visual composer as well it is upto you.

But First please make sure your server requirements is meet with the latest Porto WordPress theme requirement if not then please make sure to set first server requirements as below:

REQUIREMENTS FOR THEME
You need to agree to the following requirements.

Wordpress 4.0 or higher.
PHP 5.6 or higher.
MySQL 5 or higher.
Memory Limit 64M or higher.

RECOMMENDED PHP CONFIGURATION LIMITS

Many issues are all related to low PHP configuration limits. The solution is to increase the PHP limits. You can do this on your own or contact your web host and ask them to increase those limits to a minimum as follows:

max_execution_time 1000
memory_limit 64M
post_max_size 32M
upload_max_filesize 32M

And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Please try to install/update your theme by yourself first if you fail then we will do it for you. Please follow the below steps:

1. Take the complete backup of your current site.(If you are updating theme)
2. Go to CPanel wp-content/themes and rename old theme Porto to anything.(If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.

Your theme will be updated easily.

Thanks.

do i need to re install all the plugins after update /

Hi,

No, those plugins are installed if you follow the steps given above you just need to activate them again from Porto >> Plugins.

Thanks.

I is especially noticeable on this page as well: http://ttgray.com/services/

Hi

Can you please check our demo site on Safari 11.0.3 and if you still see same issue? Please let us know your details again.

Regards.

Hi,

Please update your theme to latest version 4.2.0 your issue will solve.

Thanks.

Hi,

Please update your theme to latest version 4.2.0 your issue will solve.

Thanks.

Hi,

1. You can upload the child theme from Appearance >> Themes and upload the child theme from there and activate it.

2. You can change the header and sticky header color from Appearance >> Theme Options >> Header.

And Please read the Theme Documentation: http://www.newsmartwave.net/wordpress/porto/documentation/

Thanks.

Hi,

Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and set its color value as per your requirement your accordion color issue will solve.

still doesnt look like what it did in the theme ?

Hi,

Please contact us through our support system with your site WP Admin Login details so we will solve it for you.

Thanks.

Hi,

Woocommerce is in the development process and they are releasing the test versions on average in a couple of days so once woocommerce will released its final tested version then we will update our theme again.

Thanks for your understanding.

Hi,

Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST

And Please wait you will get the reply of your ticket when your issue will be solved until that please be patience.

Thanks.

Hi,

Please update your theme to latest version 4.2.0 which is released today hope you will not find an issue. Please check changelog here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs

And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

When you installing a demo on that time check this box: https://prnt.sc/ii65rp then shortcode pages will be installed on your site and you can easily use and edit it.

Thanks.