367 comments found.
Hi just purchased…
Have some issues please:
1) where do I find the ‘one click install’ option >> getting all showing like the demo page, which is supposed to be an option. Allowing ease of having the site that way instantly and then replace with own text and images.
2) All the plugins that I just found out now that need to be used are FREE I may presume!? If not need a refund as can not afford to spend even more as you expect the theme to do what it nees to do without spending further monies which was not mentioned on sales page.
Look forward to a positive response and getting the demo theme setup instantly as promised is possible with one click.
Thanks Arjen
Hi Arjen,
First of all thank you for purchasing the Physio theme.
1. You can find the one click install option via Appearance -> Import Demo Data. Please use importer function after you have installed all required and recommend plugins.
2. All plugins are free or coming bundled with the theme for free. No plugin need to be purchased. Please navigate to Appearance -> Install Plugins to install and activate all plugins.
If you have any support related questions please refer them to our support desk at http://qreativethemes.ticksy.com
Thank you.
I am getting very frustrated trying to find the correctly sized images for the header images on the internal pages. What size images should I use? I also cannot seem to get the image on desktop to populate the same way on mobile. Help!!
Hi there,
Please upload images for the slider with a size of 1920×750 pixels. If you upload images that at least this size they will be automatically cropped to that size.
To large images (let’s say with a width of 3000 pixels) might not work because WordPress will not crop them anymore.
Please let me know if that fix the issue for mobile too.
Thank you
I order images from Can Stock as they are much more affordable but that size is not offered. Any other suggestion for good quality physical therapy related images??
Hi,
Some suggestions are Photodune.net or 123rf.com on both websites you can purchase high quality stock photo’s without monthly subscription payment
For free stock photo’s you might want to take a look at allthefreestock.com, but mostly free stock photo websites are not really niche targeted.
We still cannot get the image to populate correctly on desktop let alone mobile Not sure why this is so difficult. You have a header that is image capable but you cannot put an image in there. Very frustrating. I put am image with the size you recommended at 1920×750 px and here is what happens: http://newsite.orthowellpt.com/build/services/kinesio-taping/ . The image is still too large for the header space. Please tell me what to do to make this work. My project is long overdue. Thx
I can send you the image but I cannot attach a file here.
This page is the only page on my site that is populating the image correctly. Of course this has been trial and error on our end to figure this out. The size is 1300×484. http://newsite.orthowellpt.com/build/why-personal-trainers-are-not-physical-therapists/ Please advise
Here is the page with the 1300×484. Now why would is work well on one page but not the other. Arghhh!!! http://newsite.orthowellpt.com/build/services/kinesio-taping/
Of course, now the first link that I sent wont show the original problem. The image was just too large for the space.
Hi there,
On this page the background image size is set to cover. (while typing this message the size is set from cover to auto I noticed). This will make the image stretch the entire page header element, because of this the top and bottom parts of the images will not be visible. With the background image vertical position control you can align this image to: Top, center and bottom.
On this page the background size is set to auto. This will not stretch the image the the page header width but shows the initial width of the image.
The page header has a fixed height and if you would like to have a perfectly scaled image inside that container the best is to manually scale/crop images to the size of the page header element. There is not really a specific size for the page header but approximately 1400×250 should work.
I can provide you a css line that will make the page header the same height for mobile and dekstop, so your images will be aligned the same for both screen types. You can add it via Appearance > Customize -> Theme Options > Custom CSS:
.page-header .page-header—wrap { padding: 160px 0 65px 0!important; }
If you have any questions please let me know.
Thx. So then, where do I choose the “cover” versus “auto”. I cannot find it in page builder settings for the image header.
I just found it
Interestingly you switched the auto and cover descriptions above. The image that is covering the complete header is set to cover and the smaller one is set to auto. I just switched the smaller image to cover and it covers the whole header but it is still cut off. I switched the 1300×484 image which was covering the whole page to both auto and to cover and the image did not change. Not sure what the best option is…and this is for only one image on one page
I have it better with a 1400×350 image: http://newsite.orthowellpt.com/build/services/kinesio-taping/ but it is still not correct on mobile. I changed the css code from this: .page-header {background-repeat: no-repeat!important; to .page-header .page-header—wrap { padding: 160px 0 65px 0!important; } and the image still does not populate correctly on mobile. Did I not do the right thing? No, I am not a coder.
BTW the images on the image scroller on the homepage are populating on mobile just fine. My designers have not been able to figure this out. Hence the reason I am involved here. No not what I want to be doing but I need to figure this out with your help.
Hi,
On both pages you and I mentioned the background image is currently set to auto. Maybe if you’re working on a smaller monitor the image is still covering the entire with of the page header, but on a larger monitor it doesn’t because it’s set to auto.
I think what you trying to achieve is not possible with background image through CSS. If you set the background image size to auto it will probably look good on desktop but on mobile the left and right sides will be “cut of”. And if you set it to cover it will probably look good on mobile but on desktop the top and bottom sides are “cut off”. This is just how background image CSS works as the browser will have to fit the image inside the size of the element.
If the image of 1400×350 works for you the best I recommend to upload your page header background images in that size. When you want the same alignment for your image on mobile you do need to set the size on cover, else it will cut of the left and right edges on mobile.
If you can provide me a login to your website I will take a closer look to the CSS I have provided why it’s not working. Please create a ticket with a link to your website and a login via http://qreativethemes.ticksy.com.
Thank you.
I submitted a ticket. I am also concerned about ensuring that my site is HTTPS compliant. Will this be a possible issue with the images that i use? Is there a way to ensure that the site will be HTTPS compliant?
Hi,
I have answered your ticket on our support desk.
The email only sends me back to this page. There is no response. By the way, we have been trying to resize images to the 1400×250 and it is just not working. This is a serious flaw in your theme. There is no easy way to do this. Why does putting an image in the header have to be so hard?? The slider on my homepage is working fine on desktop and on mobile but your header is terrible. There has got to be a fix for this. This is a really important feature for aesthetic. No one else has had this problem?? Please help
Hi “QreativeThemes”,
Could you send me/us a linkt to the booking plugin which comes bundlet with your theme? It would be great to get few more informations about the abillitys in front of the theme purchase.
Best Regards, Robert
The documentation file can be found here
Hello, the item support page is not working: https://qreativethemes.ticksy.com/ Please check. BR NS
Hi there,
Thank you for mentioning. The provider of the support desk software has some hosting issues currently and is working on it.
For now, if you have any support questions please get in touch with us through the contact form on our profile page.
Thank you
I just purchse and tried upload theme and getting error
Unpacking the package… Installing the theme… The package could not be installed. The theme is missing the style.css stylesheet. Theme installation failed.
Hi there,
Thank you for purchasing the Physio theme.
Please navigate to the download section on ThemeForest and download the “Installable Files Only” theme package. This file can be uploaded to WordPress.
https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-errorIf you have any questions, please let me know.
Hello, every time I upload images they don’t show and sometimes crashing my site and has my cpu running at 100, looking and other comments there seems to be a problem with images, can you help me out?
Hi there,
Can you try to de-activate the WooCommerce plugin and see if that solve the issue? If the issue remain please refer this to our support desk at http://qreativethemes.ticksy.com with a link and login to the website.
Thank you.
Hi there,
I purchased this theme.
But recently for no apparent reason. The website stopped working. Only showing the logo at the top of page.
In chrome console, I see there’s some 500 error.
In error logs in file, this is the error: PHP Fatal error: Call to undefined function physio_qt_get_the_id() in /home/rawyqdse/public_html/wp-content/themes/physio-qt/header.php on line 116
I also updated everything just in case, but still same error.
Please advise.
Thank you, Imad.
Hi there,
Thank you for the detailed message.
Please refer this to our support desk at http://qreativethemes.ticksy.com and our support will pick this up immediately.
Thank you.
Done. Thank you.
Great. Your ticket has been answered 
Hello support. Really love the template, however I have a simple question, what are the two fonts that you used in your demo Logo for the template? The top left logo with the Words “Physio Therapy” and the words below it “Physical Therapy Clinic WP” They are visually two different fonts. Thank you
Great, thank you for confirming, cheers.
You’re welcome!
Hi,
Using the Booked plugin, I translated every thing into Finnish, it is showing in the string translation as translated but if I make an appointment in the Finnish side, the modal popup appears in English and ones it is field it is correctly redirecting to the Finnish page. Also the email messages have been correctly translated but emails are send in English instead of Finnish. Could you let me know if this is going to be fixed soon? You can check this on http://medivitalclinic.com/fi/varaa-aika/
Great theme by the way! Cheers Daniel
Hi there,
Thank you for the compliment!
I have answered your email
Thank you very much, i am confident this can be solved
Pre-purchase question.
My clients wants website to be in two languages. English & Turkish. does this theme support this?
Secondly, when book an appointment, form doesn’t display which doctor to book with. can this be possible.
thanks
Hi there,
First of all thank you for your interest in the theme!
The theme is fully compatible with the plugin WPML to create a multi language website. Also a free alternative plugin named Polylang will do it very well, but I do need to say Polylang is not 100% compatible as WPML is.
By default the appointment calendar schedule an appointment based on day and time only.
The plugin have the option to add custom fields to the booking modal. So you can add a select field with a list of doctors, but these custom fields are global and will be displayed on all days in the booking modal.
If you have any questions, please let me know.
Thank you..
i want to add a photo galley . do u recommend a specific free one to use? i want to show 8 photos in main page – thumbnails photogallery style -
Hi,
To display a simple photo gallery you can use the default WordPress gallery function. If you add the ‘SiteOrigin Editor’ widget to the page builder and click ‘Add Media’ you can create a gallery from the tab on the left side of the window. Please see this link for more information about the default gallery.
hmm yea this can work too. can i have the mouse over effect on a thumbnail? i followed the instruction u gave me but thumbnails are static on mouse over
Hi,
The default gallery function does not have any hover effects. If you want a simple darker / lighter hover effect I can provide you a css line which will create this, just let me know.
If you’re looking for some more advanced hover options I recommend to install a gallery plugin which will offer these options.
yea i could try the css with the darker / lighter hover effect . and how i use it
thank you
Hi,
Please add one of the following css snippet via Appearance > Customize > Theme Options > Custom CSS:
.gallery-item a { position: relative; display: block; }
.gallery-item a::before { position: absolute; content: ""; top: 0; left: 0; right: 0; bottom: 0; background: transparent; z-index: 2; transition: all 100ms ease; }
To have a darker hover effect please also add
.gallery-item:hover a::before { background: rgba(0,0,0,0.2); }Or if you want to have a lighter hover effect add this one instead:
.gallery-item:hover a::before { background: rgba(255,255,255,0.2); }
Hello!
I have some products and i want to show the recently uploaded to site ( 4 in number ) in the front page. also a “see more” link must appear so that user can go to eshop page. is there a widget for this? how can i do it?
thanks in advance
Hi there,
You can show the newest products with the default WooCommerce shortcode. To add the shortcode please use the Visual Editor or Text widget:
[products limit="4" columns="4" orderby="id" order="DESC" visibility="visible"]
To add a “see more” link you can use our theme button shortcode to link the button to the (specific) shop page:
[button href="link-to-shop-here"] See more [/button]
If you have any questions, please let me know
yea it worked perfectly. thank you very much!
You’re welcome
Hello, Just wondering is there an easy way to update the theme without uninstalling the old theme and reinstalling? I tried doing it that way and it completely messed up my website. How would I update the theme to the current version?
Hi there,
This is possible by installing the ‘Easy Theme and Plugin Upgrades’ plugin or by installing the Envato Market plugin, but that requires a one time setup. Please follow this article to configure the plugin.
If you have any questions, please let me know.
Hello, is there a way to remove the days that do not have any hours on the opening hours widget in the theme.? My client wants like let say they are closed on Tuesday to not show Tuesday if the hours are not listed in that field. Is there any custom css that I can use to remove those days from that widget?
Hi there,
It is possible to target each day with a CSS selector. So let’s take your example. If the company is closed on Tuesday and don’t want to show that day within the opening hours you can add the following via Appearance > Customize > Theme Options > Custom CSS:
.opening-hours ul li:nth-child(2) { display: none; }
Hello: I hope this is an easy question… Where do I add the Analytics code? I am trying to find this in the theme options. I am also looking through your documentation. Thanks
Hi there,
Please install and active this plugin and add the Analytics script under Settings -> AH Google Analytics as follow:
<script>
// replace this line with the Google Analytics script
</script>
If you have any questions, please let me know.
all Services[/button] This button is not working. It is not showning href page. How to fix it?
Hi there,
Please remove the anchor html tag from the href parameter. For example:
[button href=”http://www.yourdomain.com/page”] All Services [/button]
If you have any questions, please let me know.
Hi there. congrats on your work in this template. i really like it and i would like to make some questions before buying it
1) does it have a full licenced woo-commerce plugin that i can use it to sell things via paypal ?
2) will i have the option to “show” some of the products i sell, in the main page?
3) can i have the social media icons on the top bar?
just some simple questions for now.. thanks in advance
Hi there,
Thank you, I’m glad to hear you like the theme Let me answer your questions.
1. Yes, the theme use the WooCommerce plugin. WooCommerce offers a PayPal checkout by default.
2. Yes, this is possible
3. Yes, also possible.
If you have any questions please let me know.
thanks a lot. ill proceed with the purchase
Thank you for choosing the Physio WordPress theme.
If you have any questions, or need help with the install of the theme please refer to our support desk at http://qreativethemes.ticksy.com and our support will be happy to help.
Hi. i installed theme and tried to change the logo. i followed the instructions given, but when i upload my own logo ( png file 238×60 ) its not shown into the site although i save and publish it .. from customizing > theme options> logo , as u instruct .. if i leave it blank, it just shows site name ..
when i make a change at Customize > theme options , i SAVE AND PUBLISH it.. and when i click on X to go to panel.. it asks me if i wanna leave page and that some things maybe not been saved! i click leave and changes i made are not been saved.. ! im using a child theme of your theme
Hi there,
Please refer this to our support desk at http://qreativethemes.ticksy.com with a link and login to the WordPress site and our support will be happy to take a closer look.
Thank you
u want the login name/pass for the cp of the wordpress too ?
ok i made a ticket for it ..
Hi there,
Your ticket has been answered
problem solved! thank you very much for the fast reply
You’re welcome!
Hi
is there a way i can change font colour and size in the slider of main page? ( the one with the 4 images sliding )
also, is there a way i can have more than 4 images sliding?
Hi,
You can change the font color of the slider via Appearance > Customize > Theme Options > Slider
To change the slider heading font size please use the following CSS via Appearance > Customize > Theme Options > Custom CSS:
/* Small Heading /
.jumbotron .jumbotron-caption .caption-small-heading { font-size: 15px; }
/ Large Heading */
.jumbotron .jumbotron-caption .caption-heading h1 { font-size: 40px; }
To change add a new slide to the slider please click the blue ‘Add Slide’ at the bottom right corner of the metabox.
For support related questions please refer to our support desk at http://qreativethemes.ticksy.com
Hello, having an issue with the theme. I installed the demo but I notice some elements missing or that wasnt formatted like the demo. One of the issues I’m having now is the font awesome icons are not showing in the section which says “Our Advantages”. I tried everything. It shows in the top header section where it has information about Home, Phone etc. but not at the bottom. Please help.
Hi there,
Please refer this to our support desk at http://qreativethemes.ticksy.com and our support will take a closer look.
Thank you
How do I remove the top header widget (with hours of operation, etc.) from the Shop page?
I mean 404 page, sorry
Hi there,
I have answered your ticket on our support desk
Is it possible to have users pay for booking appointments?
Hi there,
Yes this is possible. The appointment plugin has an add-on (which is included) that use WooCommerce to handle the payments.
If you have any questions, feel free to ask.
The calendar won’t show up on the booking page… this is the message that comes up “The widget booked_calendar is not available. Please try locate and install the missing plugin”
I’ve installed all the plugins, both onsite and other. Not sure what to do at this point
Hi there,
Thank you for sending the plugin message. Please delete the widget from the page builder and re-add the ‘Booked Calendar’ widget, that should fix this issue and the calendar will be visible on the booking page.
If you have any questions, please let me know.
